My mother moved into her apartment on April 27th with so many issues to this apartment that the…read moreowner has tried covering up! It's not liveable and we're not getting any answers as to when these issues will fixed! First issue, which is a HUGE issue, is the foundation under the floor has water seeping up through the laminate flooring in the kitchen and living space. When it rains, (which it's april and May so it's goung to rain a lot) the foundation underneath must be horrible because so much water is coming up through the floor. Not like a couple drops, but puddles of water. The owner said he would put a dehumidifier in the apartment and have the "maintenance" guy dig a trench around the building so the water wouldn't drain into the foundation. Onto the next issue... the gutters are poorly arranged so all of the water from the 5 units in the building, all drain down to the end apartment (which is my moms) and they don't have the gutters or drainage leading "away" from the building, so the water just sits around the building and soaks into the foundation. The bathroom tub has water leaking and seeping out from where the in meets the floor. My mom has not even taken a shower in the apartment yet because she's afraid water will leak underneath the tub and sit there and get moldy. The lower kitchen cabinets, the wood inside has dry rotted and deteriorated because there's so much water damage underneath. The shower has brown disgusting water dripping down the walls coming out from behind the paneling. The patio has a brick wall around it that is crumbling all around into pieces because again, the water has nowhere to go so overtime, from it getting wet and freezing, has caused the bricks to crumble and break into pieces if you just barely touch it. The partment is a nice looking apartment in a great location with a quiet neighborhood, but somebody shouldn't have to move into an apartment with all of these issues and it's been a week since she moved and no resolution in site. How can an owner of a property building be so lazy and not care about the conditions of the unit and try to paint to cover up water damage and put new laminate flooring in to cover up the foundation leaking? Well I'll tell ya what, being cheap and trying to make a quick fix to make it "look" livable isn't going to cut it. We will make complaints all over the place until we get all of these issues fixed. We'll file a complaint with the Attorney Generals Office the BBB and blast this place all over Social media until something is done.

Love this neighborhood. So glad we moved Here! Quiet and clean. And no drama! Very happy with the…read morechoice we made! :) & it's pet friendly!

I have lived here for a year. The property is well maintained. Quiet neighborhood and great…read moreneighbors! The property manager, Sherry, is sooooo helpful, friendly, and kind! Maintenance is great and promptly fixes any issues you have. Highly recommend!

From the owner: Slate Ridge is a charming community in Delaware with many different 1 & 2 Bedroom styles. You will…read morelove out quaint, residential setting!

Sent maintenance report at 7:30am as air compressor broke down evening before. Left for Doctors…read moreappointment at 8am arrived home at 10:30 that morning to air conditioner fixed & apartment cool I our Redwood Delaware maintenance guys

not too bad for a rental, but because of the corporation that runs the show, you will find that it…read moreis quite expensive to live here. Consolidated Electric, Spectrum and YES Energy Management all charge WAY more than others that we've rented from. Also, they pull more "inspections" than the military!!! That's the other thing they seem to take advantage of. They enjoy renting to past military members Knowing that most of us veterans are used to following the rules. Was sure that I would never have to go through inspections again after leaving 30 years in the army behind me! RENTERS BEWARE!!

As long as we were a resident, everything was fine. That changed for us the day we gave our 60 day…read morenotice that we were moving. The property manager was rude. She didn't want our handwritten notice, even though that is what was requested in the lease agreement. She wanted us to notify them on the website, but, she would "make a note of it" on our account. She begrudgingly made a copy of our handwritten notice "since you've brought it in"and gave us move out checklist/instructions. She reminded us to notify them online of our plan to vacate, which we did after leaving her office. We received several emails with the move out checklist/instructions. Okay, they wanted to be sure we knew what needed to be done, but a half-dozen emails each is excessive. The only email I received that reduced some of the stress of moving was the one that stated The Flats would contact AEP & Columbia Gas to let them know to return service back to them on our move out date. Imagine my surprise when I received bills from both companies asking for payments for the time period after services were supposed to be back in the name of The Flats. My surprise after receiving the bills turned to anger when both AEP & Columbia Gas informed us they were NEVER contacted by The Flats to change back the service name. The only reason each company knew about a change was when the new tenant contacted them to set up service. The only time we heard "We're sorry to see you leave" and "Good luck in the future" was when we received our greatly diminished security deposit. If I was to move back to Delaware, The Flats would be the LAST place I would move to.

From the owner: Welcome to The Flats on Houk, where luxury apartments in Delaware, Ohio meet elevated living and…read moremodern sensibilities. Located in the reputable city of Delaware, our property features innovative amenities like Amazon lockers, electric car charging stations, and a pet washing space. Experience eco-friendly designs and exquisite designer finishes. Come home to our newly built floorplans with gourmet kitchens and plank wood flooring, or step outside for a world of fun right outside your door, including a community garden, cozy clubhouse with fireplace, and much more.

This company is a family run business and treats you as such. The apartments are spacious,clean and…read morepet friendly. Management is very responsive and has amazing customer service. Maintenance is prompt and extremely efficient. This company is the best apartment provider in all of Delaware.

They never answer maintenance calls. Their homes have bugs, no door locks, smoke ditectors, owners…read morecuss you out on the phone when we called with questions. There criminals.

Rude staff that almost never answers the phone, terrible communication to residents as far as…read morenotice for inspections and pest sprays. Apartment itself was a good size, but storage space/closets/cabinets are limited. Thin walls and leaky windows and doors. It doesn't help when you have inconsiderate neighbors literally on all sides that leave trash on the sidewalk, play music outside in the middle of the night, have dogs that incessantly bark, or when they cause you have to vacate...One evening I was evacuated by the police department because a neighbor that I shared a wall with became extremely intoxicated and was shooting a firearm off in the apartment. Not only that, but he smashed my car mirror with a bat, and keyed another neighbor's car that night. I spent the remaining 3 hours of my night at my mother's, instead of in the apartment I paid for, car damage wasn't even apologized for, nothing at all was offered to remedy the situation, and the cherry on top was that the neighbor was not evicted until a month later when he got into a fight with another tenant. Last I checked, renting means the luxury of not needing to landscape. Management sent out letters saying they were going to charge residents for overgrown plants. Parking lot was dirty with broken glass and kids are all over throwing things around the cars.There are no outgoing mail receptacles.Trash always overflows into the parking areas. Dog poop everywhere. Sidewalks and parking lot are not salted or lit at night. It took over a month and multiple calls to fix maintenance requests that included my heating/cooling unit and a clogged drain that ended up smelling...not really things you should let sit if you ask me. I've been renting for 6 years now, and this was by far the worst.

The apartments are okay. The neighbors are great and the kids around here have lots of fun together…read morebut the regional manager, S. Townsend, is very rude and has a bad attitude with the residents. It seems that our phone calls to the office are ignored because theres always someone there but no one answers. The maintenance takes forever even when theres something small to fix. If you can handle rude management and lack of maintenance, then I guess this isn't such a bad place.

I am just checking them out but they seem nice. They only 1 bedroom and 1 bath but good for us…read moreseniors. They are income based. Rent includes water, sewer & trash. Community room, Library, fitness center, BBQ/Picnic area, package receiving, laundry facilities, courtyard & off street parking. Each apartment has carpeting, a ceiling fan, disposal, window coverings, extra storage and a patio.

I am a new resident and everyone has been so kind throughout my new journey! Needed some…read moremaintenance help and Ashton was on top of it! Such a great community

The ladies in the leasing office are amazing. They were so helpful when I went in there and went…read moreabsolutely about and beyond to get me into a unit when I was in a time crunch. I cannot say enough about how much I appreciate their help. Justice, Jessica, and Hailee- thank you again.

I came in and was warmly welcomed; the woman explained everything clearly, and I had the pleasure…read moreof applying for the lease.

My heaters had two be fixed and he came right over took a look and said he would put in a work…read moreorder 2 days later he came and replaced the two that we're broke. I love this place.. never had any issues or problems with them...

In the approximate two years that I've been a resident at The Willows, here in Delaware, Ohio, I've…read morebeen very, very pleased and have no complaints! I lived here at The Willows about 17 years ago while it was apparently under a different property management company (not sure), but loved and remembered the atmosphere, location, and the over-all 'tone' of this community. So, a couple of years ago, and when it was time for me to relocate, the first place I thought of was The Willows. If you notice my above statement, I've stated that I'm a 'resident' of The Willows, and this was intentional as I know firsthand that it's not easy searching for a new place to call home. If you consider making The Willows your new home, you don't become 'just another tenant' or a 'renter'. You become a "Resident", a part of a community with a lot of amenities including - - 24/7 excellent emergency maintenance (which you'll likely not need here : ) - Great management (including their personal concern for we, the residents!) - Great lawncare service! - During winter months, excellent service clearing snow and salting walkways/parking lots. - Community activities (hot dog roasts and yard sales, etc...) YAY- MUCH FUN!!! Well, there's a lot more things I could cite here, but suffice it to say, In Delaware, Ohio, The Willows is a great place to call home! Much thanks to the staff at The Willows and Elon!!!

Poor insulation. Huge cracks between windows/doors. Maintenance man told me to go to Walmart, buy a…read morecertain product, and fix it myself. With said cracks in doors/windows, lots of bugs can get inside. Slow draining bathtub and sinks. Was told once again to head to Walmart and get Draino. Was promised certain features that are not in the apartment. All electric apartments. Lots of attic space.