Richelle and Haley K. teamed up on my color and extensions, and I couldn't be happier with the results! They worked so well together to give me exactly what I wanted. Everyone was so friendly, and the salon is absolutely beautiful. I highly recommend them! read more

It took a a representative of Carson & Co Salon THREE YEARS to reply to my original review of the asinine policy that steals money from the customer in favor of the stylist and of course the Salon, who is making money off of them. I will repeat myself again. I been late nor had I ever missed an appointment. If this had been a chronic issue, I might better understand the need for this charge full price to a who would not once missed or been late to an appointment is in my opinion, they completely unacceptable way of handling customer service! Please take notice about how she does not respond back in any way shape or form about the switch method that they use at this salon by bringing in very skilled stylist for the consult and first application and then switches them out for brand new grads, who do not yet know how to tackle the level of services that they are being asked to perform, but yet the is still being charged the exact same amount as the skilled and tenured stylist. I would stay as far away from this company as you can! I do not be that this salon owner is in any way shape or form sorry that I am unhappy and not receptive to her Unconscionable Salon policies. What I do think is that she's sorry about the fact that I have left an accurate and yet unflattering review that does not shine her business in a positive manner. Mind you, I gave this store owner multiple opportunities to speak with me to resolution my concerns prior to posting my feedback, which again, I rarely do. As someone who has working knowledge and experience with small businesses, I understand how these types of posts can affect business. I left mu voice messages for her to call me and she couldn't be bothered. My purpose in sharing my experience is to hopefully spare others from wasting their hard earned money on a company that doesn't care about them as a customer. Sierra (no longer works for Carson &Co) did an amazing job with my hair. I was impressed with her as a stylist which is why I returned to this salon. Twice I was set up with new grad stylist who did not yet have the necessary skills to handle my request. The charges for these services were the same as Sierra's I understand that everyone needs to start somewhere and I do often times people the benefit of the doubt and avoid going the route that I currently am but the unprofessionalism and blatant disregard for customer service of any kind by this company was not something I could overlook. No one who has been mindful of other people's time and efforts should lose HUNDREDS of dollars and be expected to be comfortable with receiving zero service. read more

I'm extremely disappointed with my experience here, through and through. I spent close to $360 on a color service and didn't get what I asked for, and on top of that, my shirt was ruined with bleach stains from the appointment (photos attached). This has been a frustrating and costly experience from start to finish. While I said I liked the color while still sitting in the chair, that was more about not wanting to speak up in the moment than actually loving the result. Once I got home and saw it in natural daylight, it was noticeably lighter than the inspo photo I had provided (comparison photos attached). I also noticed bleach stains on my shirt from the appointment. I called to ask about reimbursement and was told this "just happens" and nothing would be done. I was calm throughout the call, but the manager was dismissive and ended the call abruptly. I was offered a correction appointment for the color, but was told it would cost an additional $175, classified as a new toner service rather than a fix of the original request. I was told that getting the fee waived would require speaking with management directly. Given how my previous call with management had already gone, I didn't feel comfortable reaching out again. When I was later told the owner was available to talk and called, I recognized the voice as the same manager who had already dismissed me. I wasn't comfortable continuing that call and hung up. I decided not to move forward with the correction, since I had no confidence I wouldn't be charged regardless of the original color missing what I asked for. I spent a significant amount of money here and I'm left with a color I didn't ask for and a ruined shirt, with no accountability from the salon at any point in this process. I can't recommend this salon based on how everything was handled. Update: In response to the owner's reply, I want to clarify a few things, since it misrepresents what happened. The call about the shirt didn't end because I was unwilling to discuss solutions, it ended because the manager was dismissive and hung up on me after I calmly raised the issue. The second call ended because I recognized that same voice and wasn't comfortable continuing, which is a very different thing. I was also told the stains happened because my hair is "too long," as if that explained or excused it. I've been coloring my hair for over 10 years, always with hair this length, and this has never happened before. Calling accidental contact with hair color "something that occasionally happens despite protective measures" doesn't address why no reimbursement was offered, or why no flexibility was offered on the $175 charge for a color that didn't match what I originally asked for. An apology without any resolution isn't accountability. read more

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Horrible staff and very poor management!! I guess if a paying client stats a concern with the quality of color they are disrespectful!!! Will never step foot in this business again!! read more

DO NOT book a bridal party with theses people!!!! We book in February to have services done in July. Each of us book our own individual appointments and they requested a card on file at the time of booking, no big deal! Now comes June, we had to cancel 1 appointment, mind you, a week before the actual appointment this gave them plenty of time to rebook the stylist. I was charged for this cancellation and told it was because the salons policy states 24 hours, but I cancelled a week before. So I was charged full price for a service I didn't receive. On top of that was charged another full price service for an appointment that we didn't even book, but was told we did. I know what I booked and what the other girls booked, so no one had this one booked. The topping on the cake was, the actual day of the wedding, we all show up to have hair and makeup done and when everyone but one of us( who was sitting in the chair getting her hair done by the way) was done. They come and said we only had 6 people booked, when we had 8 people booked, and I had to pay another 300 dollars! What???!!! My daughter showed all communication she had with them and it showed 8 people booked! So I was charged for this! After all was done and said I paid almost $1,000 for service we either didn't book, cancelled or was told we didn't book! And management is awful and will not even entertain idea of listening to the customer! I will not go back again!! If I could give no stars I would! read more

I had a medical emergency and couldn't make my appointment. Even with a doctor's note, this salon refused to waive the cancellation fee. I understand businesses have policies, but most reputable places make reasonable exceptions for emergencies. They refuse to accommodate unavoidable medical issues which isn't just a rigid policy, it's an exploitative practice. This business profits without providing a service by charging 100% of the fee, even in emergencies. If they rebook your slot, they can potentially get paid twice--once from the cancellation fee and again from a replacement client. There's no case-by-case review, no credit option, and no regard for circumstances beyond a human being's control. They will take your money and hide behind "policy," even if you were in the ICU. If you're seriously injured or gravely ill, this salon doesn't care. Their policy disproportionately punishes those with chronic illnesses and medical conditions, making it risky for anyone with unpredictable health issues to book here. No flexibility, no compassion--just a cash grab. Low-quality salon, low-quality customer service. Spend your money somewhere that values customers as human beings, not just dollar signs. EDIT: Thankfully, my bank reimbursed me. read more

I had such an amazing experience at this salon! From the moment I walked in, I felt welcomed and taken care of. The space is clean, beautiful, and has such a relaxing vibe. read more

I had booked a haircut for my son Maxwell with Elizabeth about 2 weeks ago on line. We get there today. Elizabeth comes out into the waiting room. Explains to me that you guys do not cut boys hair just girls. Extremely upset bc why didht anyone call me to ask. Clearly his name is a boys name. When I explained that to Elizabeth she says you dont know these days with girls names. Which made no sense to me. Clearly Maxwell is a boys name, right?!?! Highly disappointed in your service today. I go there to get my haircut/ my daughter first time was a few weeks ago. But I am considering going else where now. ​ read more

If you're looking for a white or icy blonde, try somewhere else. I paid more than 400 dollars and came out with darker/golder hair than when I went in and received no real care or concern... and no offer for a fix, refund or solution. The pictures you'll see... in order, are what I asked for (my hair a few months ago), my hair when I went in... and my hair after. I really try didn't want to go this route but I don't feel like I have a choice. I would hate for someone else to think they have the talent and ability to give you what you're asking for, when they don't. read more

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Horrendous customer service and ownership. The stylists are lovely and will give you a fantastic cut, but don't ever try to reschedule because if you do, and even if you get confirmation that you've been rescheduled, they will still charge you as a no-show for your original appointment. Do not go here! read more

Do not get your hair done here. My hair started falling out after getting my hair colored. I trusted that my hair wasn't going to melt off. I trusted this high-end salon. They refused to fix it. They made me pay. I didn't get what I asked for. Stay away from here! The receptionist is a thief. She ate someone's McDonalds, which they had delivered by an Uber eats. Then laughed about it! RUDE read more

Carson & Co. Salon - Look what they did to my hair. - Hair Salons Near Me - Westminster, Colorado

This sucks to have to write this review because I like my stylist as a person but my last haircut was horrible. I asked her not to cut my layers and i was trying to grow them and not touch much length. I said " kiss the edges". She ended up cutting at least 2 in inches off length and cut the top layer so high and heavy it is literally a thick shelf and looks horrible. I've been growing my hair for the last 3 years and will have to chop it to fix what she did. I will not return. They do a decent job with color but after two different stylists ( the first barely trimming the hair and this one whacking it badly) i will not be back. When i called to tell them i was dissatisfied they said " sorry" and that was it. A waste of money and years of growth. read more

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I had to cancel my appointment due to a sick toddler on the day of my appointment. My toddler has all COVID symptoms and didn't want to expose anyone until we get COVID test results. I spoke to Taylor (manager), who nice enough to waive the fee, as I had to cancel less than 24h prior my appointment. It wasn't immediate understanding, until I said well I can come in if you don't care of being exposed and getting sick. She said that no they don't want me to come in and that they will not charge me. She also said that if I choose to reschedule my appointment they will charge me twice. Taylor also explained to me that it's hard time for everyone due to COVID, and that they are a small business. You would think they would do anything to keep their customers and adjust their policy because it's hard time for everyone.... It's too bad, since I did liked the stylist that did my hair. Taylor did wish my daughter well, which I appreciated. What a backwards policy!!!!! read more

Ive taken my husband my kids and myself here! They always do a great job they're so nice and they do great work! Totally trust them :) read more

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Haylie Prince is amazing and does such an amazing job. I had been seeing a stylist in Denver but decided to try a place closer to home. I chose Haylie and was a little nervous about having someone new do my hair. Not only was she professional and kind, she really paid attention to my needs and my hair turned out exactly how I wanted. Everyone at the salon was very welcoming and I loved that. If you are looking for a new salon, this is the place. read more

I had the most heinous experience here, and as another client stated, I never heard anything from management. I have bald spots after a botched extension job, and my extensions had to be cut off and were unusable after only two months. Incredibly disappointing, and again, I was told management would be in touch and never heard a thing. If I could give this salon 0 stars I would. The experience was awful, management clearly doesn't care, just unacceptable. read more

Cool place but...some of the stylists here are so flakey. Two out of four appointments have been cancelled day of which is so ridiculously inconvenient, they don't even try to get you in with someone else, it was a haircut both times. I got a balayage with a stylist who no longer works there and it was very brassy I think there is potential here but they need to hire more reliable staff. read more

Looking for a place who spent more money on their sherpa couch then their own hair degrees? This is the place! Ladies please... do NOT go here. This was the worst and by far the trashiest most unprofessional place I have ever been to. I fell for the fake photos on her instagram posted by a stylist named Kitzia. Trusting that she actually had skill, I eagerly made an appointment at Carson and Co. My appt was at 2pm, I arrive at 1:45 and am not sat down until 2:20 as Kitzia has double booked me with a huge bleach job on another girl. When she comes over, she takes a super quick look at my hair, gives me a 30 second consultation, states "I don't really know how your hair will take bleach" spiel and at this point decides to do whatever she wants to do. She bleaches the top of my head, washes it out.. it looks ok? Then she says "I think I want to tone it again"... ok... tones it again, and all the color she just lifted is now a reddish brown. What does she decide to do? BLEACH AGAIN! Then tones it.. again. FIVE and a half hours later and I look like a skunk. I was in shock. And to kick me while I was down they charged me $98 for a "face frame" when I went in asking for a balayage!! My hair is literally FRIED. Not only did Kitzia have ZERO idea or skill.. she was so lazy, she kept having her co-workers step in to wash my hair and tone it, in which one of them said "Sorry I'm new and still learning". Yeah. Oh, and while I was there another lady was pissed that another girl ruined her hair too!! It gets better! I call management who asks me to send some photos and that they would call me back the next day. Four pm the next day, no call.. I email again.. 10 minutes later I get a call from probably the most unprofessional "owner" (I think her name was Lori) that I have ever had to talk to. NOT ONCE does she apologize or say sorry this happened to my hair. She offers me a "partial refund" and to come back in. I literally tell her, hell no! Does Kitzia even have a degree? Like who are you employing? * GOOD PART * The owner then says "Let me stop you right there. I'm not going to allow you to defamate my employees, Kitzia is my FRIEND! and she said she knows she didn't do her best work" I was like No.. YOU let me stop you right there.. you are an OWNER and she destroyed my hair and you have NO EMPATHY for someone going through this?? She then replied "I offered a partial refund". lol. Ladies please... STAY AWAY FROM TRASH AND CO. The manager is more interested in protecting her "friends" feelings then your hair. And I still have no refund. read more

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Sierra actually started off rude and ended the session, before I walked out, with, "You are in my chair and I'll tell you what you can do with your hair..." I don't put up with that disrespect. She was unprofessional, trashy and immature. That's a hard pass for me, and I suggest you avoid her too. Couldn't put zero stars for this chick, or I would. read more

Very bright and clean salon with competitive pricing. Recommend researching your stylist ahead of time but I had very positive experiences visiting this salon for color. read more

Haley K is absolutely amazing! She always goes above and beyond when doing my hair and I couldn't ask for more! Every time I leave the salon my hair looks healthy, shiny, and beautiful. I go in every 12 weeks to bleach my hair and I have never had to worry about Haley over processing or damaging my hair. This girl knows what she's doing! Not only is Haley amazing, but all of the other stylists that work at this salon are extremely friendly. I actually have booked them to do my hair and makeup for my wedding next summer - this is how much confidence I have in the girls at this salon! read more

Carson & Co. Salon - Hair Salons Near Me - Westminster, Colorado

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While walking around the area with my toddler, I popped into the salon to purchase a bottle of shampoo. The receptionist was giving me a rundown of their products and was super nice when my son started lining up the shampoo bottles on the ground that were on the bottom shelf assuring me it was fine and that she'd help me put them back. As I was getting ready to pay, someone from the back came out and in a VERY rude and diminutive tone told me that I would need to pick up my son's mess and that kids weren't allowed in the store. (Obviously I was planning on rearranging his mess) I understand not allowing kids for a hair appointment but it seems unrealistic to arrange for childcare to purchase a bottle of shampoo. What is the point of improving a woman's self esteem and self worth through their appearance if they're treated terribly in the process?! No thank you. I should have read the reviews before walking into this salon because they simply speak for themself. read more

Such a negative experience, tried to cancel on Sunday and Monday, for an appointment on Tuesday. The text message only allows you to confirm the appointment, no option to reschedule or cancel. I called multiple times and no one answered the phone, kept getting a message that said to enter your security code now. I finally sent an email through the website as a new customer, explained that I needed to cancel and had been trying since Sunday (I was 20 minutes shy of the 24 hours). Received a response back 5 minutes later (keep in mind this is now 25 minutes shy of the 24 hour rule) from the "Manager" who basically said, yeah, we're charging you the full amount. I explained that my husband was in the hospital and I only needed a week or two until I could reschedule. No response but a charge on my bank account first thing in the morning for the full appt. My appointment wasn't until that afternoon and I explained I have screenshots of me calling in on Sunday and Monday prior to the 24 hours expiring and sending an email with 23 hours 40 minutes because I couldn't figure out how to get ahold of anyone. I will file with the BBB, Federal Trade Commission, DORA and finally will let Colorado Office of Barber and Cosmetology Licensure know how they operate. If this has happened to you, please reach out to me and I will forward how to get ahold of the agencies above. read more

I LOVEEEE Richelle. She is mine and my roommates hairstylist and I swear by her. I do drastic changes with my hair all the time and she's nothing by supportive and excited! Plus she SLAYS the final product. She's so sweet, professional & gives the best hair washes ever. I will forever be going to her as long as I'm in Denver. read more

Carson & Co. Salon - Hair Salons Near Me - Westminster, Colorado

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The BEST hair salon! I'm very picky with my blonde hair and Samantha kills it every time! She even went out of their way to order me extensions for my wedding and showed me how to put them in. Taylor is so wonderful at the front and I couldn't recommend this place more! I even got my husband going here for his hair cuts. Win! read more

Carson & Co. Salon - Hair Salons Near Me - Westminster, Colorado

One thing that I don't mess around with is my hair. So much so that I drive 50 mins from Denver to get my hair done at Carson & Co. Its a cute little salon in the middle of the shops. I highly recommend Jasmine! She's very real and won't let you do something you'll regret.. like get bangs. It's obvious she cares about her clients. Another plus is you can drink wine while you're getting your hair did ‍ read more

I strongly recommend not using this salon. I went here for 3 years always seeing the same stylist Sierra. As a blonde I went every 8-10 weeks and she even did extensions for my wedding. Yesterday I had an appointment booked; I had a very important meeting I couldn't leave run over and was 23 minutes late for my appointment. I gave them a heads up but they indicated that they had a firm rule and I couldn't be seen but would still be charged the full amount if I arrived more than 20 minutes late. My stylist Sierra wouldn't even come out and discuss it with me face to face when I arrived clearly rushing and in tears, and the balance of the staff were extraordinarily rude and cold. As a mom who juggles her career and 4 young children it is impossible to fit everything in as much as you try. After 3 years of being a very loyal customer I would have hoped for more flexibility and decency, especially in a business that prides itself in being women owned and run. I will never go back and hopefully this helps to spare other individuals my experience. read more

If you're looking for a hair stylist, book an appointment with Sierra!! I had 2 BAD haircuts before this where I left traumatized, which I told her about. She took the time to hear what I had to say and actually listened to what I wanted and the result is PERFECT! She's also super sweet. Booked my next appointment before I left and I'm looking forward to coming back. 10/10 would recommend and it's absolutely worth the drive from Lakewood to Westminster! read more

Abigayle did my balayage for me. I travelled a bit far to go to this salon and was really happy with how it turned out. I need to go back in two months for a toner and will post the additional photos then! The salon itself is pretty modern and chic. You can also book with them online and most of the stylists have Instagrams where you can look at their work. It's also in a shopping center with tons of stores so pretty good location too! read more

Carson & Co. Salon - Abigayle did balayage for me. In love with it! - Hair Salons Near Me - Westminster, Colorado

Apologies for the long review but this is not acceptable and needs to be public so others don't get scammed or screwed over by this salon. Went in on May 29th for a full highlight with Jasmine, very sweet but I could tell got exhausted and clearly sick of standing/working on my hair about 2 hours in. I am patient and understanding but had I know she was that far along in pregnancy may have not had her do my hair for 3-4 hours. That was not my reason for this review had my hair turned out worth what I paid for.. but is a factor. **I have natural blonde hair that I simply wanted baby/platinum blonde, as it tends to fade into a brassier shade. nothing crazy. The cut she did was just fine. After highlighting/ash toning like she said would get my hair to what I showed her, mid drying I could tell it was super overtoned and she said this is because the highlight is fresh and the tone will 'tone down' - I understood, have had it overtoned before at other salons as that can happen, so agreed it may be okay after few washes. Week or two later, blotchy overtone and still brass tint barely lighter than when I came in. (See pics) Came back for color consult appt with Jillian on June 13th who not only said she could make my hair platinum/baby blonde no problem when I can come back a third time when she has time for full highlight free of charge from what Taylor,Owner-Aspen, Jillian had agreed on and told me - (appreciated that as I would think thats worth $280 I paid, and to make things right) Jillian speaks with owners mid color consult, decides to do clarifying shampoo & 3 highlights on my hair towards top/front... I asked if this is in place of another full highlight and says "we decided to fix you today so we can just get it done and you don't have to come back!" I tried to explain that I would prefer a full re-do as I was promised, she wouldn't accept what I had to say and kept going around it, clearly annoyed that I wasn't giving in. Left with same brass tone hair not to mention almost burned scalp from the blonde who helped her dry my hair as fast as possible to get me out of their. I don't like having to complain but I would like to get what I pay for, so would any of them if this happened to them!! Aspen and I spoke on the phone after this appt, and she agreed to give me a partial refund $125 to my card on file, which I have an email confirming the refund- weird part is the email says I was refunded CASH, which is not true. Thought maybe it just said 'cash' but processed to my card and waited a month to see if refund came through to my card. No refund was sent back to me. I cannot believe it has taken me 5 calls, every time I'm told Aspen would be notified to call me back ASAP. No response what so ever. Would've rather just had my hair re done like it should have been! Now have a bank dispute, and from the looks of past negative reviews I'm not going to see this partial refund. This is NOT OKAY. read more

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I absolutely flipping love this salon! The stylists are on their game, extremely knowledgeable and just all around sweethearts! I initially went last year specifically because a friend got her extensions done by my stylist and I wanted extensions and I've never been disappointed read more

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I've been coming to this location for close to 3 years and have never had a bad experience, and in fact they've only gotten better with time. They have never been too pushy with products, and they regularly do promotions to give back to the community (BLM organizations and helping the victims of the Marshall fire come to mind). I've recommended friends and coworkers here and will continue to be a devout customer! Pro tip: request abbey, she's the best read more

Alivia (@livilocks) is the absolute best hair stylist I've ever seen, and I've seen a lot of people. She truly cares so much about your wants and really listens to you. Not only that, but her outcomes are amazing. I came in with extremely butchered hair and she absolutely transformed it. She's personable, funny, and I left the salon feeling like I gained a friend. Absolutely go see her -- especially if you're having a hair crisis. She'll absolutely transform you. She took the time to ask her colleagues about their opinions about color in order to be sure I walked out of the salon happy and confident and I absolutely did. read more

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do not go here! they are sick in the head!! unethical business! i got physically assaulted sunday am and my hair got pulled out during the incident (not even the worst of the damage to me from the assault). i tried to call the salon sun/mon and no one answered and since i didn't leave a voicemail because im traumatized and almost died they wanted to still charge me for my full service. i told them i got my hair pulled out during my assault and bleach would burn me! i dont even feel comfortable leaving my home after what happened to me! i cannot believe this corrupt business wanted to charge me the full $700 on a service no one is even doing because i literally cannot make it because i am physically not ok from my assault. sick! disgusting management!! rude front desk lady was so dismissive. i've never been treated so horribly by a salon in my life. i've spent thousands on my hair because i get bleached and hair extensions every time!!! i have been coming here since june. i will never be back. shame on this salon. i cannot believe it's owned and ran by other women. read more

I've been coming to this salon for a few years now. I always book with Haley K. She never disappoints.

I had my hair done last week and as always when I left it looked beautiful. But walking in I had asked for a balayage and told her I wanted to go a few shades darker. This stylist convinced me to do a rinse and a "reverse balayage" using my current dark blonde. The pampering in the salon is wonderful and it truly is a high end experience. However, it was more expensive than a true balayage-$215 for me to leave looking almost the same. Not sure how they come up with these prices. One week later the darkness has faded with ONLY two shampoos and I'm left almost identical to how I walked in. I was told this rinse would last 8-12 weeks. Didn't last even one. Unless I can get my $200 back for this, I won't be back. Very disappointing read more

Yes I have been here. Wasn't a fan of my hair or highlights. Would not return- a bit pricey.

My first time here and it was great, Richelle worked on my hair and did an amazing job. She gave me what I was looking for, talked me through my options, and very gentle with my hair as it is very thick and a lot. Definitely will be going back for another haircut and to buy their product. read more

Cute hair salon with very friendly staff. Being in a shopping center, I thought parking wouldn't be good, but I was able to find a spot right in front of the salon. Noel was my hair stylist and she did a great job on my hair. She is a very friendly person who really cares about making sure her customers are happy. I recommended her and this salon to a friend ! read more

I went to an appointment with Sierra Moore for hair extensions at Carson and Co (Orchard Town Center). A consultation was completed before the installation where we discussed the process and what I wanted. She told me that hand tied extensions were good for my hair and that her clients ended up with healthier hair after extensions and that I shouldn't worry about any damage as long as I followed the care guidelines. A few weeks later, on January 27, 2022, she installed hand-tied wefts into my hair. I have never had any type of extensions and I was a bit taken aback at the amount of hair she had added, but I figured I needed a little time to get used to it. I asked Sierra that if I had any questions or concerns if I could stop by the salon to talk to her and that of course I would give her notice before coming in. She said that it would be better if I messaged her through Instagram. I went home and gave myself a week. I followed all of her care instructions (wash once per week, use dry shampoo, wear a braid to bed and never go to bed with wet hair, put oil on mid-shaft to ends each day etc.) On the 7th day I was still feeling really uncomfortable with how much hair there was and worse, the top weft (I had a top and lower row put in per her recommendation) was poking through and visible. Instead of messaging her through Instagram, which I felt was unprofessional on her part, I called the salon and requested she return my call. She called me back within a few hours and when I told her that I was very uncomfortable and worse that the wefts were showing, she said to give it a few more days and then if it was still bothering me to come in. She also told me the next appointment she had was in a month! I said, "Are you serious? I really need to get in as soon as possible" and she said that this was the earliest appointment. I took the appointment just in case, and then immediately went to my computer to find a new stylist. I couldn't believe she wouldn't make time to see me right away, or if she was too busy to offer someone else at the salon to help me. I then found a great stylist in Denver that made time (she was booked as well) to see me the next morning. When she saw the amount of hair on my head she was totally shocked and said that there is no way she would ever put this much hair on anyone, let alone someone with hair as fine as mine. A week later, she removed the extensions (it had been about 3 weeks since I had the extensions in my hair). The plan was for her to re-install one row of extensions between the rows I had before, and to only use 1/4 of the hair that was initially installed. My new stylist took pictures of the back of my head and there were patches of hair gone and she held a big clump of my hair in her hands. She said, "this is not normal and you should never have had that much hair installed". She was unwilling to install any extensions at this time due to the poor state of my scalp and I went home with half the hair I originally had. That evening (Wednesday) I emailed Carson and Co. and notified them of the damage to my hair and that I had tried to get Sierra to help me but couldn't wait a month or extra days to get in to see her. I never heard back. That Friday, I called and spoke to Taylor, the manager, and she sympathized, but said I needed to speak to the owner, Yasmine. She said Yasmine would call me by the end of the day but I never heard from her. On Tuesday, I called the salon and Taylor was out for the day. Yasmine took my call and essentially said that I didn't give the salon a chance to address the issue and that the hair and service was non-refundable. I explained I didn't want a refund for the color, cut or products that I purchased but I felt it was only fair that I be reimbursed for the service because Sierra clearly didn't offer good customer service and she caused severe damage to my hair. Yasmine simply stated she would not refund anything despite the fact that I had sent her pictures of the damage to my hair as well as she could hear how emotionally distraught I was. read more