This was a great experience renting a car here. The team was really helpful, and I had absolutely…read moreno issue with my car. My only issue was I went the wrong day to pick it up! Luckily for me, they put me on a list to try to get the car earlier, which ended up not working out. The cars are located in a parking garage which can be a little confusing. They will explain everything for you, so you know where to park. They will let you know to park in the blue lot on the 5th floor. They'll make sure there are no damages to the vehicle and mark it up quickly if there are. Returning it was a breeze and I wasn't charged anything additionally or unexpectedly. No hidden costs or fees is always a great thing. The car ran well, and the rates were great too. If I need a car in the city, I'll absolutely come here first.

Horrible company. Constantly on hold for hours at a time. Then disconnected and one must start all…read moreover. Whoever manages this team isn't doing their job. Find another company with customer service that and staff that cares. Tanya

The Manager who works the desk is a total Jag Off with the customer service skills of an elementary…read moreschool student.. He would not let you explain anything to him and when he started cursing is when I just hung up... If you have another option I would avoid this place

My experience at the PGH Airport was pretty awful…read more I discovered the next day too that the car I rented had no tread on either front tire. Upon close inspection, I saw that had been driving on exposed cord on both tires. (Take a look below.). My family could have been hurt if either tire had failed at highway speeds. A disaster waiting to happen. When I was given a substitute car, I discovered that all four valve stem covers were missing. Basic safety stuff that this Avis location apparently ignores. I wrote to the Avis operations manager and telephoned to lodge a complaint. No response. Tires do not go bad overnight, so the hazard must have been ignored for quite some time. Apparently, no one cares or is paying attention to customer safety. Bottom line. This regular Avis Preferred customer (Wizard number W803189) will never again rent at this location.

Rented a car here, no walk around was done and the car was damaged. The employees tried their best…read moreto try to make me responsible, but since there was no walk around done they were unable. No apologies were given. I suspect that one of the employees damaged the car, and this was an attempt to make someone else pay. I would never rent a car from here again.

Worst Hertz experience ever. They are a "local edition" and the people are great but profit is more…read moreimportant than customer loyalty. The car choices are limited and I was charged $98 for emergency roadside assistance when the car broke down. I called and there was nothing they could do for a 5 year weekly Hertz customer. Thanks!

Budget rental car and Avis - same office/cars…read more We have used the Budget rental here many times. We have never been disappointed. We have reserved online and in person. Each time the staff is extremely helpful and professional. The cars are great and smoke free. The location is convenient - there is a gas station directly across the street too. My most recent encounter was very helpful. After suffering total loss on my vehicle in MVA, Budget and especially Carol, were wonderful. I had to wait 1 week for my insurance company to just evaluate my vehicle and more time to determine the total loss. The budget rental staff were wonderful and flexible with the rental agreement, allowing to extend the agreement while I looked for a new car without any issues. I would highly recommend them for all your rental car needs. There were absolutely no hassles. Great staff and cars!! Thank you. http://locations.budget.com/us/pa/castle-shannon/c8p.html

There's always one slightly rotten apple in every Enterprise branch I've been to that mildly ruins…read morethe experience. This one has one too - it'll be obvious who if you ever go in, because all but one person there is friendly, laid back, helpful and efficient. But I wouldn't hold it against that person because it doesn't seem to be personal, and it's not like it translate to negligence. But if you go in completely unaware, it might ruin your day/general impression of Enterprise. Otherwise my rental experience was relatively painless. The employees are very courteous and efficient, and I was out of there in a reasonable amount of time despite how busy they seem to be all the time. The cars I had were new... I brought one back because of minor problems, and they simply replaced it with a different car without giving me any trouble. If for some reason you rent from here but aren't in their pick up range, it's next to a trolley stop and a 41B stop, so it's pretty convenient access. I'd rent from here again when i'm in town.

We were told that we would have a larger SUV for our vacation. We booked it 3 weeks in advance…read more When we got there our car was unavailable. Rather than trying to make it right - the colleague and his manager chose to blame the national call desk. When I asked for them to reach out to regional management - we were told that they were on maternity leave and that the responsibility was delegated to branch managers. Personally, if I reserve something I expect to receive that item. If something falls through by the company that makes the reservation, I expect diligence and sincerity from the colleagues I'm dealing with to make it right. This did not occur. I'm disappointed.

They authorize payments without approval and tack on a million fees when you return the vehicle…read more Unprofessional staff that cannot return a call and you wait on hold for 25 minutes. Choose another car rental.

Very friendly and helpful staff. This is by far the best Enterprise location I've usedread more

I previously wrote a review about my experience in renting a car and having problems without…read moreresolution. The District Mgr Brendon at the Lower Burrell office and Maggie kept their word and persued an intervention from corporate to satisfy our experience. They went above and beyond and it is greatly appreciated Thank you Sharon

Car was clean and in excellent condition. I was unsure of…read moresome of the features, and the manager provided instructions without any hint of impatience, which I really appreciate. Check-in and return were quick and easy. Recommended

This review is in regards to the Airport Rental site. This is for customers - please watch your…read morereceipt. I filled my gas tank fully before returning the car. The woman receiving the car snuck on a fuel surcharge - only $9 but still fraudulent. I believe they must be doing this to many other customers- watch out and ask them what they are putting for the fuel when you return the car. I issued a complaint to budget online and will see how they respond to this. This led to my rental car charges being denied in my expense report for my company.

Let me start with first saying that my insurance company initially gave me misinformation. I have a…read morenamed non-owner policy and they told me that the coupon code they gave me would also cover me in full for the Loss Damage Waiver. This was incorrect. The charge is an extra $31 per day. This part is NOT Budget's fault. But when I showed up and told the desk agent that this is what my insurance company told me, he showed no empathy, didn't say "I wish there was something I could do, but...". He just shrugged it off and said "No". I have worked as a Customer Service training manager for over 20 years. This apathetic attitude is NOT what the consumer should experience, especially in a time of frustration. I started making calls to my insurance company who then brought Budget Corporate on the line. An HOUR AND A HALF LATER of my being there and his listening to me discussing the misinformation to both Budget and my insurance company, he finally spoke up and said, you know, that credit card your using will probably cover the LDW so you wouldn't have to pay for it. WHAT? You're telling me this NOW? After an hour and a half???? He saw the credit card the first minute I arrived!!! I called AMEX and yes, they cover the LDW. Got the rental, didn't have to pay the extra amount. And left. This is a TERRIBLE way to treat customers. By the way, while all of this was happening, an elderly woman with an accent came in to return her car and had concerns about a problem the car had. She wanted to make sure she wouldn't be charged for the problem and just needed clarification. He shrugged her off and said "Well, that's not up to us. We just send the car to the airport and they will inspect it. If there's a problem, you'll know." She again said "well, who can I talk to since I reported the problem when I first go the car?" He huffed and slapped a brochure in front of her and told her to call the 800 number. Again. No empathy. This man needs to be in job that is NON customer-facing.

I reserved a car that was not there in the lot so they tried to switch me to another car and the…read morealthough my app kept saying the car was unlocked. The actual car was not unlocking customer service was less than helpful. They just told me to keep trying all the doors meanwhile, I'm standing outside and negative temperatures. Trying now to get reimbursed for my Uber and Lyft rides to and from the location and again there are not being helpful.

I have been a NYC member of Zip Car for 3 years. Thought i would try another city. BIG MISTAKE, the…read morecar stunk, tires bald, filthy dirty. Called zipcar with no help with car. It rained and it was hydroplaning. Luckily kept it under control. Of course charged full price. Consider now canceling membership there is alternates. Be warned of vehicles here.