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    5.0 (1 review)
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    9 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.7(16 reviews)
    1.9 miBeechview

    There's always one slightly rotten apple in every Enterprise branch I've been to that mildly ruins…read morethe experience. This one has one too - it'll be obvious who if you ever go in, because all but one person there is friendly, laid back, helpful and efficient. But I wouldn't hold it against that person because it doesn't seem to be personal, and it's not like it translate to negligence. But if you go in completely unaware, it might ruin your day/general impression of Enterprise. Otherwise my rental experience was relatively painless. The employees are very courteous and efficient, and I was out of there in a reasonable amount of time despite how busy they seem to be all the time. The cars I had were new... I brought one back because of minor problems, and they simply replaced it with a different car without giving me any trouble. If for some reason you rent from here but aren't in their pick up range, it's next to a trolley stop and a 41B stop, so it's pretty convenient access. I'd rent from here again when i'm in town.

    We were told that we would have a larger SUV for our vacation. We booked it 3 weeks in advance…read more When we got there our car was unavailable. Rather than trying to make it right - the colleague and his manager chose to blame the national call desk. When I asked for them to reach out to regional management - we were told that they were on maternity leave and that the responsibility was delegated to branch managers. Personally, if I reserve something I expect to receive that item. If something falls through by the company that makes the reservation, I expect diligence and sincerity from the colleagues I'm dealing with to make it right. This did not occur. I'm disappointed.

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    Budget Car Rental

    Budget Car Rental

    1.0(5 reviews)
    2.2 miDowntown

    This review is in regards to the Airport Rental site. This is for customers - please watch your…read morereceipt. I filled my gas tank fully before returning the car. The woman receiving the car snuck on a fuel surcharge - only $9 but still fraudulent. I believe they must be doing this to many other customers- watch out and ask them what they are putting for the fuel when you return the car. I issued a complaint to budget online and will see how they respond to this. This led to my rental car charges being denied in my expense report for my company.

    Let me start with first saying that my insurance company initially gave me misinformation. I have a…read morenamed non-owner policy and they told me that the coupon code they gave me would also cover me in full for the Loss Damage Waiver. This was incorrect. The charge is an extra $31 per day. This part is NOT Budget's fault. But when I showed up and told the desk agent that this is what my insurance company told me, he showed no empathy, didn't say "I wish there was something I could do, but...". He just shrugged it off and said "No". I have worked as a Customer Service training manager for over 20 years. This apathetic attitude is NOT what the consumer should experience, especially in a time of frustration. I started making calls to my insurance company who then brought Budget Corporate on the line. An HOUR AND A HALF LATER of my being there and his listening to me discussing the misinformation to both Budget and my insurance company, he finally spoke up and said, you know, that credit card your using will probably cover the LDW so you wouldn't have to pay for it. WHAT? You're telling me this NOW? After an hour and a half???? He saw the credit card the first minute I arrived!!! I called AMEX and yes, they cover the LDW. Got the rental, didn't have to pay the extra amount. And left. This is a TERRIBLE way to treat customers. By the way, while all of this was happening, an elderly woman with an accent came in to return her car and had concerns about a problem the car had. She wanted to make sure she wouldn't be charged for the problem and just needed clarification. He shrugged her off and said "Well, that's not up to us. We just send the car to the airport and they will inspect it. If there's a problem, you'll know." She again said "well, who can I talk to since I reported the problem when I first go the car?" He huffed and slapped a brochure in front of her and told her to call the 800 number. Again. No empathy. This man needs to be in job that is NON customer-facing.

    CarRentalPgh - carrental - Updated May 2026

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