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Carquest Auto Parts

3.0 (2 reviews)
Closed • 7:30 am - 7:00 pm

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7 years ago

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1 year ago

Got a scam I brought something and it didn't fit and they didn't let me return it don't recommend good thing its closing

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Mendoza Auto Dismantling

Mendoza Auto Dismantling

(12 reviews)

Mendoza Auto Dismantling always comes through for us and helps us whenever we need parts for our…read morebusiness. Highly recommend

First time customer and, well, I had a very bad experience with this business. I paid full price…read morefor a Grade A undamaged complete driver rear car door assembly (2018 Chevy Volt), and paid to have it shipped to Phoenix, AZ. A few days later I picked up the door from the carrier dock, it was stretch plastic wrapped on a pallet. Once I got home and cut away the plastic wrap, I saw that there was a fist sized dent in the sheet metal near the door handle, and the plastic door panel itself was just laying on the bare pallet, which resulted in a lot of scratches on the door panel. There was absolutely no padding nor protection used at all in packaging this complete door onto a pallet. I contacted Mendoza and Elias said that filing a claim with the shipper usually takes about 2 weeks, so this sounded promising. However, to make a long story short, Elias and Fabian Mendoza both played a delay game with me for over 2 weeks offering empty promises of submitting a claim with the shipper or looking into it, and much of that time I spent being put on hold, or going to voice mail, or just plain being misled by both of these gentlemen. Nothing came of my inquiries with the business about this matter. I then decided to contact the shipper directly, and after filing a claim, probably 3 weeks after the shipment was received, it was denied mostly because there is a 5 day window within which a claim must be filed for concealed damage. Also I paid $280 to Mendoza to have this shipped from their yard in Bakersfield to the carrier dock in Phoenix, AZ. However, on the cargo claim, in the delivery information section, it shows that shipping actually cost Mendoza $184.68. So, my experience was that I paid full price for a Grade A undamaged door that was very poorly packaged for shipment, arrived damaged, and Mendoza avoided any and all responsibility, played a delay game with lots of empty promises and wasted time for over 2 weeks, overcharged for shipping, and after I finally filed a claim myself directly with the shipper, the claim was denied due to not filing claim within the required 5 days of receiving shipment. $3 of padding and 5 extra minutes could have made the difference... Of course, the other possibility for the dent in the door is that it was dented in the yard to begin with, although the pics on the site showed it undamaged, and Mendoza still sold it as Grade A undamaged anyways, knowing that little could be done by the customer once they receive the shipment.

Carquest Auto Parts - autopartssupplies - Updated May 2026

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