This is a bit of a piss off, I want to check if something in stock and you can't phone, how useless…read moreis that, sad state of affairs We are asked to do everything by email, so when the website doesn't work, how does cex expect us to know what is in store. We are not physic

I went into browse and seen a tablet device I wished to purchase…read more Unfortunately all the staff were standing talking and giggling behind the counter in a wee corner, not caring that one person was serving and there was a line of people waiting to get served. When I was looking around the store all you can see is thick dust everywhere, especially the shelf behind the counter and even the black security camera was grey due to the obvious fact it really did need cleaned. After a short while I gave in and walked out as staff should not be huddled in a corner they should be serving us customers. Obviously not in cex Union Street Glasgow. And please you're staff look scruffy and not professional. Will not return

Ok, so my experience of EE during a recent upgrade has been poor. MEGA POOR. But there's a guy in…read morethis shop who is excellent. In fact, generally the staff in this shop are pretty good and know what they're doing. The same cannot be said for all EE shops, particularly the one up in Buchanan Galleries which is chaotic to say the least and has burning halogen lights that you could make toast under. Not a pleasant shop to endure. Long story short, I got an upgrade from a company who I thought were EE, they weren't, I cancelled it the next day, and then two months later, I was still waiting for it all to be sorted out, all the while being on a new unsuitable price plan, and with no new handet. The EE call centre, who are utterly hopeless, repeatedly failed me through security, so I had to come in to the shop. I'd had a total melt down on the phone to EE on the Sunday, so it took me a few days to steel myself to go through it all again in the shop. The assistant manager, Scott, immediately made the decision that he wasn't going to pass me to anyone else, but that he would sort it out for me. We were in the shop for almost 1 1/2 hours, while he spoke to various depts in the EE call centre, and the external company who I'd take the phone from - Get Connected/Upgrademymobile - don't go near them. The man has the patience of a saint. I would have been spitting chips but he remained calm and collected, and just battered on through it. He really was excellent. Another long story short - today I've been informed by Get Connected that the new contract has been cancelled, although I don't quite believe it yet. I'll go into the shop to check. Scott had jokingly said to me while we were enduring the mammoth rigmarole with the call centre 'hey you'd better get your upgrade from this shop after all this!'. I'm hesitating about this at the moment as, despite being an EE customer for 18 years, yes 18 years, I have been so disappointed in the service from the call centre that I just don't know if I can bear dealing with them again. The competence and attention from the employees in this shop is the only thing that will convince me to stay as an EE customer. So I'll go back in and see how that works out.

Orange is my favourite network, even though they didn't get the iphone till quite late on and sent…read moreme a Blackberry instead, I still love being their customer. From all the phones I have had, Orange make being with them a joy, they definitely got it right with Organge wednesdays. This store was where I went when I lost my Blackberry. Sadened as I was the shop people gave me a few options of what I could do next: either barr all outgoing calls and still keep looking for it, order a new sim card and use an old phone if I had one, or pay £70 for a replacement phone and be enlisted on their insurance service. Well I waited and waited and looked and looked then ordered a new phone, then found my old phone. AHH. So I went back in with the replacement phone that I hadn't even opened yet, and they were very understanding and spent a while on the phone confirming the reactivation of my old phone for me. I couldn't ask for better service and I never even had to spend a penny.

The staff here is so friendly and accommodating. They go above and beyond for all of there…read morecustomers! I order an item to this store but needed to return it. When I arrived they were very helpful in telling me how to go about it. When I returned, with the items, the company whom I ordered from gave me the wrong information about how to return my item. They sent one label when I needed two. So I didn't have to call Apple again, would've been the third time, they helped me find a new box. This box fit all the items and they packaged it up for me and got it shipped so I didn't have to make another visit to the store, in the rain. All three times I've been in, everyone was friendly, happy to help, and very efficient and timely. Highly recommend this place, they care about their customers which isn't always the case other places!

I really need to stop dropping my phone. Luckily this place is just along the road…read more On the Finnieston strip, there are at least 4 places where you could get your phone fixed. I normally go into a couple and see what prices they're charging me and what the chat is like. These guys have been good for me so far. Last time I dropped my iphone, the screen smashed into at least twelvity billion pieces. They replaced it and put a proper glass screen protector on. This time when I dropped it, the glass screen protector worked - the screen didn't smash, but the whole screen detached at one corner, meaning that the slidey slidey didn't work, so I needed a new screen anyway. Took it in, job done. They're quick - they had that done in an hour. Plus they're helpful. I mentioned that it was super annoying that I dropped it as I'm due an upgrade next week, and they gave me a bit of chat about which iPhone to upgrade to, or shock horror, even to consider a Samsung! So I now feel armed with information for making a choice about upgrades. One thing I would say is watch out for the prices. I honestly think they just make them up. They will come and go with you though so it's worth asking, and also worth comparing with other shops in the strip too if you want to be thorough about it. When I have my new shiny phone soon, I'll be back to this place to get a glass screen protector put on, and also to GET A PROPER CASE THIS TIME! Apparently rubber is the way to go.

This guy is a scammer!!!! Told my 10 year old daughter that a section of phone cases were 10p, I…read morecame in and clarified they were 10p three times....he said yes. I said wow that's great. we bought 3 cases, looked on my bank statement later that night and was charged £30!!!! I rang and rang the shop no answer. went into the shop and he basically said that 10p & £10 is the same. he refused to give back any money u til the police came and sorted out the situation and clearly told him to distinguish very clearly pounds and pence!!! SCAMMER!! AVOID!!!!

I came to this shop to receive a phone repair service (screen replacement). After 1 hour the worker…read morereturned me the phone with new screen but a touch screen function was not working properly.(very slow) I asked for replacement or I said I did not want to pay for this poor quality service. They took my phone and did not want to return it to me until I pay. I asked to call the owner. The owner came and told me that there is no solution for me and offered to pay with 50% discount, but I denied this offer as my phone was not working properly which means I have to repair it in another place again and spend more money. The owner eventually returned my phone to me with my original broken screen ( it was more broken than before) and they said that if I am not happy with their service the only thing they can do is to take my written complain and send it to owner personal email. (Which did not guarantee me anything) so I received my phone with broken screen but it is not working anymore - screen is just black. I am not able to use it and they did not installed it correctly. So to summarize the situation- I came to this shop with fully working phone but with small crack on the screen and received it fully smashed with not working touch screen (just black screen).

GAMER'S FIX So today…read moreis Him Indoors' birthday...he decided last night he wanted to have "a two-console household"...ooookaaaaay darling!! ;-) He's already got a PS4 and today I got him a Wii U in this Game store. The location is very handy, close to loads of transport and central!! As soon as we asked for assistance, a very friendly girl came over and helped us out. She immediately told us about a bundle deal, where basically you get the console (for the normal price it is everywhere...) and a wee accessories pack free...and there are cheaper games (premium and new titles) should you chose to buy them at that point. The accessory pack had a wee stylus (the Wii U game controller is a huge thing with a touch screen and buttons etc, so this is a great wee bonus for NO MONEY!!) a screen protector for the controller screen and a pouch to keep the controller safe when not in use...FABULOUS wee extra!! The staff member then showed us where the pre-owned games were, there was a good selection! Him Indoors had a rewards card, so she happily put the points on there for us and explained that the points don't register for 24 hours, again, helpful!! He spied another game he liked the look of so asked her to put it aside whilst we went to look for other bday pressie stuff elsewhere (we ended up not going elsewhere, but she had already set it aside for him, so it was available ready to go at the till.) I would definitely recommend this shop to anyone looking for games/consoles/iPads etc...they have a great selection (of new and pre owned games and consoles!) and they take pre orders too for the next Big Thing!!

Probably my favourite Gamestation…read more It's on a good location on Union Street near Fopp (a cheeky combo of CD's and video games, please?) and Glasgow Central. They have a huge range of video games on all the big consoles including X-Box, Wii and PS3 with different members of staff stating clear preferences for which one is their favourite. It's important to know this when you make big purchases because they will steer you away/towards particular products. They do good trade-ins and bundles and are always bang up to date with the latest releases. It's pretty big inside with plenty of room to move around and they always have playable demos of new releases which is always fun!

LIFE SAVERS! Thank you so much to Ali, for not only fixing my phone but explaining to me about…read morebattery life and load cycles. My phone decided to take a bath in the loo, I tried the instant rice trick but no luck. Revive was the only place open before 10 am and Ali was so helpful, my phone was back in my hands in under two hours. So fast and again so helpful! Thank you so so much!

From the owner: iPhone screen repair under 30 mins phone Repair specialistsread more

I'm so disappointed at the store manger of Buchanan street Glasgow her name is "Becca" she missed…read moreinformed me and she was racist with me and lead me to signed a contract with wrong information and when I come back to the store she started saying that she will call the police on me if I don't leave the store I never felt that way in my life she took advantage of my poor English

Needed a SIM card for my phone while in the UK. Have used Vodafone during previous visits - not…read moresure if its the best deal but it has worked for me. Takes a few hours to "kick in" after payment ... but other than that, it seems fine. This store was a hipster joint, lots of DVD, Blu-Ray and Games for sale ... and hidden in the corner was the desk where you can pay for Vodafone. Went with the Vodafone Combi - seemed the best deal (at the time).

Mobile phone salesman are in my opinion the worst group of people in the world. They spout an hours…read moreworth of jargon at you, then act like you're best friend until you refuse to sign up for the insurance, at which point they begin talking to you like something they just wiped of their shoe. Hangings to good for 'em. This place is no different, but I'll give them an extra star as when I came in to ask how to use my new handset which was baffling me, they were marginally less patronising than others i had encountered.

I switched service providers from Giff Gaff to o2 when I bought my phone from o2 back in September…read moreof last year. I did everything online, so I hadn't yet experienced the woeful customer service that o2 has. There are so many days that go by that wish I had stayed with Giff Gaff and left o2 well enough alone. Since I paid for everything with my bank card online, I was told by a member of this location that I would be unable to make payments with any other card except for the bank card I used and I would have to contact o2 on the phone to switch payment cards. Being American, I have a savings account with my American bank that has a chip and pin that I would like to use, and they flat out told me that they don't accept the American card. That's funny, since it has a Visa logo, and as far as I know, that's accepted basically everywhere. I went online to chat with a service rep about the same thing, and they agreed that I would have to call to have my payment changed, but that they wouldn't be able to accept my American card. Not only that, but I surely miss Apple (my old phone was an iphone) because any little problem I had with my phone, Apple stepped up to the plate and fixed it no questions asked. With o2, I have go through hoops to get anything done and everything that has needed to be done has taken so long to do, it's almost not worth having any sort of communication with them what so ever. Unfortunately, I signed up for a 2 year contract so I'm stuck with o2 for a while. Steer clear of o2, their customer service is rotten both in store and online. They're not worth your time. Fingers crossed, I won't need to be in touch with them any more until my contract is up.

reeks of BO and camel piss. Individuals behind the counter with more grease in their hair than a…read morekfc fryer. had to head straight to the church for a pint of holy water afterwards. get a grip and take a shower please.

A delightful serenade from the staff at the store. I am sure that on my return they would have…read moremoved on to roles such as brain surgeons, professional footballers or psychologists. However based on ability levels rather than self indulgence, stacking shelves is more likely. It's about ability not age buns.

Whenever I visit a new city or country, I always like to check out the Apple Store, as there always…read moreseems to be something going on, not just in the store, but the surrounding area and that's certainly the case here, as this location on Buchanan Street is in a terrific old building, in the heart of the city's shopping district, on Buchanan Street. The selection of the latest Apple devices from iPhone to iPad, from MacBook Pro to AirPods is extensive as one would expect, and the store's exposed brick wall adds a rustic charm and a juxtaposition between the modern technology and old building which houses Apple Glasgow. There are fewer open spaces to sit and relax compared to other Apple Stores - there are still some areas where you can sit, play around with the latest devices and charge your phone though, even if it isn't the most spacious and comfortable. The staff seemed friendly enough, but again not overly welcoming and engaging. The store does generally close at 7 pm, which is a little early for my liking but is amongst the latest in the city centre anyway so I can't complain too much there. 4*

Extremely unprofessional manager (short blonde hair) in the store today. No interpersonal skills,…read moreterrible communication skills, very immature and childish behaviour with a horrific attitude that clearly shouldn't be working in a customer based service environment! His unprofessionalism is a bad reflection on the Apple brand and clearly brings the Apple brand into disrepute. Apple need to pay more attention to their management selection process and the customer service/management training that they are giving these people. In this case, Apple have got it majorly wrong promoting this person as they're not management material in anyway!