I was just flabbergasted on what Conan was able to accomplish! When I met him at my work a few weeks ago and set up our appointment, I was very realistic about what he could expect at our house and our expectations of what he could do. We had VERY heavy pet staining and the carpet has not been professionally cleaned since its install in 2007. He didn't try to up-sell me on anything, but brought out some good points on why we should go with a deoderizer (sp?) application, so we went for it. Conan was very professional and did the best he could in a reasonable amount of time. We are extremely happy with his work and would highly recommend Carpets Inc. read more

Great company! Conan is excellent and responsive. He is quick to complete the job and does an excellent job. Price is reasonable - and I've been using him for years on my home and my rental property! read more

I cannot say enough good things about this company. This is a 1 truck 1 man show and he puts pride into his work. We went ahead and got the full house done that had not been done in a 1/2 a decade. I can only imagine the horrors they came out of that carpet. He uses quality materials and a legit professional truck system. He is nice and Percival and a great guy to deal with. There are lot of great add on options like the deodorants, And his service exceeds his price. Definitely shop with confidence read more

They had to come back and redid the stairway carpet, the center of each staircase was clean somewhat but both sides were still dirty and stained under bright light. There were stains in the living room that they also redid but still not clean and smelled bad. I ended up renting a steam carpet machine and was able to lift out most of the remaining stain and the nasty pet odor, the 2 five gallons bucket of used water from the machine were brown, smelly and dirty. So my verdict was they didn't do a thorough job and I would not recommend them. read more

Conan is the best in the business! He is super professional, very efficient and always amazing with customer service! We have pet challenged carpets and he always gets us reset and smelling fresh in no time. Highly recommend, do not go anywhere else for your carpet cleaning!! read more

I have used Conan (Carpets Inc) several times. His prices are very fair and the work is par excellance! I was in the carpet cleaning business for years; some years ago, but I understand and appreciate the system he uses. He uses a steam based system but with very dry cleaner. The carpets are only slightly damp when he finishes. All of the spots and soil came out. The truck based machine is upwards of $45,000 to buy. This is the absolute best you can get. Conan leaves everything very clean, no mess or stray water when he leaves and he is very professional. I highly recommend him. It is also advisable to clean your carpets 1-2 times per year to keep them at their best, so we make it a point to have him back about every 6 months and he always does an amazing job! If you hire him, I guarantee you won't be disappointed. read more

Conan worked with my schedule to find a time for the carpet cleaning I wanted and he was super friendly start to finish. He came in and efficiently cleaned my carpets and it removed some long worn in stains I had failed to get out. Afterwards, he took a metal rake and removed some woven in hair in my carpet and I really appreciated it. The whole appointment took not even an hour which was nice and left my apartment looking great. We had a nice chat throughout the process and I will definitely rehire him in the future. A helpful tip is that you need to have a place for him to park that's really close to the carpet you want cleaned, as his van is what runs his carpet cleaner. You also need to make sure that your carpet is cleared of all debris using a vacuum before he comes. read more

Highly recommend, he was on time and professional. He was very easy to work with and thorough.

We had Carpets Inc. clean the carpets in our rental townhome. He did an amazing job!! He was on time and worked quickly. I added two pictures where you can clearly see two colored areas on the same carpet. We had a rug covering the clean looking area. In the "after" picture you can barely tell the two areas apart. I would definitely recommend Carpets Inc! read more

Carpets Inc - Carpet Cleaning Near Me

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Conan rushed thru my house (3 large rooms) in 20 minutes, didn't want to go over any spots to get them out (without charging extra), and left a ton of soap in my carpets. They only looked "ok" when he was done, not super clean, and I had even moved everything out of the rooms to make it easy for him. When I had them redone six months later the new people couldn't believe how much soap they got out. read more

I came across Carpets Inc. through Groupon and thought I would give the company a try. After my experience with Conan and Carpets Inc., I can understand why they would need to drum up new business using Groupon, but they will never get it if they wont let their customers use their Groupons for their services! I made an appointment for a Monday and had written it down for noon. I never received a confirmation call the day prior and was surprised when the representative for Carpets Inc. showed up at my door at 9 am! Of course my husband and I weren't ready for him yet (an observation even Conan himself made using a very rude & sarcastic tone). After a few minutes of scrambling around, it was decided that we would reschedule for another time. Unfortunately the date that we rescheduled for ended up not working out for us either so I called and left a voicemail for Conan notifying him of the cancellation and asking to be called back so we could move the carpet cleaning out for later in the month when I knew my husband and I would both be home. I never received a return call. When I called a few days later to follow-up I was told that it is their company policy not to service customers after their second cancellation, REGARDLESS OF THE REASON! Do these people not understand that "life" happens? Our reason for cancelling the first time was partially their fault! Had they called ahead of time to confirm the time, we would have been ready for him and therefore would have received the service we paid for! Throughout all of our conversations, both over the phone and in-person, Conan's tone was short and rude. Conan states in his message from the business on this very Yelp page that "In his former careers he has learned the value of excellent customer service". Well my friend, I think you need to go back for a refresher on how to provide that excellent customer service that you speak of, because I certainly did not experience anything that looked or felt like excellent customer service. While you're at it, maybe you could learn about some business "best practices" and begin implementing them? Because your so called "company policies" that you are currently enforcing will only make your business fail. read more

As a General Contractor I have dealt with many carpet cleaning services over the years. Conan at Carpets Inc. surpassed them all. Conan went above and beyond my expectations. It's great to see people who take as much pride in their work as I do. Quality equipment, Quality service = 5 stars. I will be referring Carpets Inc. to all my clients. His prices are very competitive too. Great job Conan! read more

Conan was fantastic. Understood the job in advance over the phone. Arrived not only on time, but even a few minutes early! Amazing equipment, very fast and thorough work. I will use regularly going forward and be a repeat customer. read more

He did a great job, and even removed evidence of a bird vs cat situation on the stairs.

I couldn't have had a better experience. Conan cleaned our carpets today and was courteous and professional from our first telephone conversation to the completion of the cleaning. We just bought our house, and the people who lived there previously left the carpets in shambles. There were big coffee stains and various unknown substances all over. He got out almost all of the stains (except for the red fruit punch, which he managed to lighten quite a bit). All of this work was done for a fraction of the cost of competitors. He showed up right on time and got to work straight away. What I was most impressed with (besides how amazing my carpets looked when he was done) was how honest he was. He showed me places where I could trim the carpet myself, instead of having him charge me to do it. He was super efficient, and meticulous at the same time. I will definitely be a repeat customer! read more

Unable to ever get ahold of them to schedule an appointment despite several phone calls and messages. Very unprofessional!

Conan came over and did a great cleaning. He pre-treated the stains, and the rug came out gorgeous (except for the paint stain, which neither of expected to come out. Luckily it's located under the couch.) I had a couple of area rugs that were too flimsy for his machine, but he told me how to get those taken care of elsewhere. He was quick but thorough. Highly recommended! read more

Our carpets were embarrassingly disgusting and now they look great! We welcomed a large dog into our lives a little over a year ago; as much as we love Murphy (more than life itself), the carpet has definitely taken a beating. Finally it got to the point where I had to get them cleaned - immediately! I called Conan at Carpets Inc last week. He answered the phone on the first ring, addressed all of my questions/concerns, and was very accommodating to my schedule. Our apartment isn't the easiest to get to - we live on the third floor of an old house, so lots of stairs to deal with - but once he got in and set up, he worked very quickly and was done in no time. He was really pleasant to work with and I felt good about supporting his business. I have never gotten my carpets professionally cleaned before, so I don't have anything to compare it to . . . but I was pretty impressed with him, and would definitely recommend him. read more

We were out of the country for a long arranged family vacation, just when our home was ready to put on the market. Conan came to the rescue, did our complete 3 level, 5 bedroom home 4 days before pictures. We came home to a beautiful job on a very tough project! We will never use any other company again and have already recommended Conan with Carpets Inc. to many of our friends. Thank you for taking pride and ownership in your work!! read more

Conan is absolutely Amazing! Super personable and was able to help us out of a bind! We couldn't be any more happy with the job he did hammering out 5 rooms in less then an hour! He was also able to lend us some really good advice about how to prolong the life of our carpets, tips and tricks for removing hair and a potentially better vacuum we could look into that would help us with regular upkeep! Thank you so much Conan! It's nice to know are decent honest people out there. You definitely went above and beyond for a job well done!!! read more

Conan at carpets inc was prompt, thorough, and reasonably priced. I highly recommend using his service! Thanks Conan!

First off I am ALWAYS happy with how my carpets turn out. It is astonishing the difference I see every time Conan comes over to my residence and does his magic! He is always so courteous and fast with what he does. I always recommend him to my friends and family, Conan keep up the great work! read more

Unbelievable the poor service at Carpets Inc. I purchased a Groupon for a carpet cleaning and I called to schedule the service, But, no one returned my call. Certainly, I understand a company being busy, but after nearly a week and several attempts to reach them, I pretty much gave up. Then someone finally called and left message, and they said they would call back. Well, they didn't. So, I canceled my Groupon, called another carpet cleaner and they got back to me right away; and now I have clean carpets. Carpets Inc. needs to manage their incoming calls better, if they want better reviews. read more

Conan was very informative and thorough. My carpets look brand new! He was even able to schedule me the same week I called which was a bonus! I will definitely be a returning customer! read more

First of all, it's important to know that I heard back from this company (or Conan) right away. And the cleaning is great: while I also bought this on a Groupon, I will absolutely have him come back. He did all of the harder areas (stairs, hallways, three large rooms), and he did an excellent job. Would definitely recommend! read more

I've been using Carpets Inc for years now. Conan is by far the most pleasant business professional you can find in the area. He's on-time, friendly, CLEAN, and thorough. He is Covid compliant and won't leave until the job is done to his high level of standards. My carpet look brand new! Thank you! read more

I would highly recommend this company. I had an ink pen all over my floor for my son and they came to my rescue and were able to get the spot out. Did my entire house and an timely manner and was very very affordable. read more

I purchased a Groupon for $99.00 for this company. i have called numerous times and get a voicemail message. I have left my information each time. After one week, I have still not received a response from this company. Poor business practices. I traded in my Groupon and will go with a different company. read more

I purchased a groupon for Carpets, Inc, but ended up getting a refund. I could not get them to call me back to schedule an appointment. Called and left a message twice a week for 3 weeks before I got a call back. At that point, I had lost confidence and just asked for a refund instead. Is this a one man shop that was overwhelmed by the groupon response? I don't know, but it just wasn't a professional way to treat a new customer in my opinion. No opinion at all on how they do at actually cleaning carpets because I could never get them to come to my home. read more

Carpets Inc. just left my house. It is absolutely amazing what Conan was able to do. I had some pretty badly stained carpets from the previous owner, wear and tear, and a little water damage. There is now not a single stain or spot to be seen. Conan is extremely thorough and fast. This guy knows his business and is the consummate professional. I highly recommend Carpets Inc. for all your carpet cleaning needs. read more

Very disappointed in experience with Conan.. Booked an appointment 6 months out from last cleaning.. No confirmation he was going to show until I made call day of cleaning then was suppose to show at three.. Showed at 230! Seemed to be rushed and in a hurry.. Tried to back out due to my attitude?? Cleaned carpets in a hurry. As I was writing a check.. I asked if had done downstairs family room.. Oh geez I didn't see it this time.. No offer to finish the job in a professional manner..as he stated he was late for his next appointment.. His work is decent but I find him very unprofessional in his business.. He seems very unorganized and very thin skinned! I totally will not use him again nor would I recommend him to anyone!!!!! read more

Our carpets initially looked great but stains reappeared a few days later. Our front door was also left wide open.

The owner is always very pleasant to talk to. He works around our schedule and is someone I trust in our house. Our carpets look amazing when he is finished. I cannot say enough about this company! read more

when we can, we shop local .. so we decided to use Conan based on his exceptional reviews and now we know why they are so great. we scheduled a service appointment based on a verbal phone quote. he was very accommodating based on our time frame, he was courteous and professional. he came to do the scheduled cleaning yesterday; he called first to ask if he could stop by a little earlier since he was ahead of schedule. it worked out great for us, he was honest about expected results from old basement carpets and we really appreciated that feedback. he knows his carpets & has top notch equipment. excellent work throughout the house + final invoice ended up being lower than was quoted by phone. thanks Conan. read more

Like many other customers, over a month has gone by - eight voicemails and texts - and he won't return a call to schedule. Only response was a text saying he's a "one man operation." Maybe you shouldn't offer a Groupon if you can't keep up with the business? Unprofessional. read more

We are very happy with the work done by Conan from Carpets Inc. . We just bought a house and even though the previous owners had the carpets cleaned before closing, the carpets still looked dingy and badly needed stretching. Carpet's Inc. quoted us the best price for the work, and was very flexible with scheduling our appointment. Carpet's Inc. called the day before to confirm our appointment, and then called the day of to let us know he was on the way. Conan was very polite and personable, answered all of our questions, and did a very thorough and expert job. He's clearly something of a perfectionist, because he noticed and fixed several issues we had not even noticed. Carpets Inc. did a great job. The only way our carpets could look better would be to install new carpet! We will definitely be using Carpets Inc. in the future! read more

The only reason I'm giving them 1 start is because the little carpet they did clean look very nice but I paid for 2 rooms and a hallway 600sq and I only got my living room and hallway which the hallway is very little 4ft at the most when we asked were they going to start cleaning the other room remind you I only wanted two rooms and a hallway to be cleaned and the tech said no when I contacted the owner he said it's because it took to long to find the groupon?? No excuse and the only way they were going to come back out if we pay a fee of 40$ I politely declined because I should get what I have paid for very unprofessional read more

I'm really happy with the service I received from Carpets Inc. I've had Conan clean my carpets a few times and I always notice a huge difference once he is finished.I know that I can trust Conan to get the job done quickly and efficiently. I've told a few other people about him and they've turned into repeat customers as well. read more

Conan and carpets Inc. is awesome! I raised a puppy and she did a number on my carpets before she was trained. Conan made them look brand new! He has amazing customer service and does a very thorough job! He will be doing my carpets from here on out! read more

A+ all around. I had waited a bit too long in between carpet cleanings and was looking for a company that would A) do a good job B) could work around MY work schedule c) was reasonably priced D) that could get the high traffic/spots clean .... No problem - Conan to the rescue. Conan arrived early, immediately reviewed the areas he would be cleaning and then went straight to work getting his equipment set up and starting the job. There was NO high pressure sales to "upgrade" or sales of extra product or cleaner that I've experienced with past companies. Conan was professional, efficient, fast and did quality work. I had 3 rooms cleaned and there were high traffic/dirty spots in each room that now look great. He groomed the carpet when he was finished and offered suggestions to aid in the dry time. Please see the attached picture of an "after" photo of my carpet - note: this is the same carpet that was in the house in 1996 when we purchased the home - so this is NOT new carpet (I regret not having taken a "before" picture to show the high traffic/dirty trail). Conan did a great job in bringing it back to life and making it look good again. Fantastic job. I'll definitely call upon Carpets Inc again. read more

Carpets Inc - My carpet looks great again! Thank you Conan!!! - Carpet Cleaning Near Me