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    Carpets By Conrad

    4.4 (97 reviews)
    Closed 9:00 am - 5:30 pm

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    1 day

    Response rate

    100%

    Services - Carpets By Conrad

    Carpet binding

    Carpet installation

    Carpet removal

    4 More Services

    Carpet repair

    Carpet restoration

    Floor installation

    Floor repair

    Carpets By Conrad Photos

    Recommended Reviews - Carpets By Conrad

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    Large closet with new carpet

    I recently used Carpets by Conrad to replace the carpet for my entire house. The showroom has a variety of options to choose from and the sales associate made sure to show us the types of carpet available for our price point and explain their differences. We were able to bring some samples home to see how we liked them and were quoted within 2 days. Once we made a decision on the carpet we were able to schedule an install within 1 week. The installers were courteous and professional and were able to get the old carpet replaced in a single day. I'd definitely recommend Carpets by Conrad for any flooring needs.

    These folks are great!! I enjoyed an informative, no stress shopping experience in the store, excellent customer service by Mike, and superb installation service by the team. There is no disconnect between sales and installation like many companies. What they say is what they do. I wish I had the old carpet pulled up many years ago!!

    There are at least a dozen places where the laminate is peeling like this.

    The new owner of Carpets by Conrad is Janek Z. It is my understanding that he purchased the Austin franchise from Tim S. who handled the sale and installation at our home shortly before selling the company. When my husband and I first had our flooring installed, we were initially thrilled with the outcome; spending 10k+ on new flooring for your home is not a small decision and we thought we had chosen the right company for the job. Unfortunately, we started to notice almost immediately that the flooring we had been sold was not durable. Chunks came out at the corners, boards began to crack and peel. It was clear that the sub-floor had not been leveled properly and the boards were giving out simply by being walked on. We took pictures and contacted Janek, assuming that since we were under warranty, they would replace the damaged boards (which is what we were told during the install process). Rightly, we were frustrated because we were told, and I quote, "This flooring is installed in Starbucks all the time. It's super durable. It will last forever." After several unreturned phone calls and text messages, we finally pinned Yanek down to a date to come to our home to assess the damage. He arrived along with the distributor/supplier/rep. of the flooring that we had purchased (Swiff Train Washita), who explained to us that the wear-layer of the flooring we had purchased was too thin the be installed in a high-traffic home and that the product had been misrepresented to us. He recommended that we use as many rugs as possible in our home to protect the floor from further damage (!). The meeting ended with a handshake and many promises to "make it right". Since then we have had zero contact from the company. We asked for specific dates to be given for repairs and we heard nothing. Totally ghosted, 10 grand wasted. I would be overjoyed to be contacted by Carpets by Conrad and to have this issue fixed as was promised. If that were to occur, I would gladly delete my review, but in the meantime, may it be a cautionary tale to others. Perhaps it's time to lawyer up?

    undefined
    Candace A.

    Let me start off by saying 1 star is too good for these guys. A few weeks ago Tim came over to the house to measure and do a quote for carpet as well as replacing 4 cracked tiles. I said will you honor the deal on your Facebook? He said he had no idea about the FB ad and it was put up by mistake but he "will honor it" Great, it's on your site, as you should. He did an entire walk-thru of our house and said the carpet people would move everything and my husband and I would both said "are you sure, that's a lot of stuff"! and he said, yes, they will do it all. Flash forward to yesterday, the carpet guys show up and also do their own walkthrough and said they can't move the 30-gallon fish tank, it's too heavy. I am 7 months pregnant and Tim CLEARY saw the tank and said nothing about it, so I said ok, I will call my husband and have him move it. My husband shows up, and drains half out and asks the guys to help, which they did. But once they left, they only moved back about 60% of the stuff and didn't even touch the fish tank. So he and I (AGAIN I AM 7 MONTHS PREGNANT) moved it. Far from something 2 grown men couldn't have done themselves. Flash forward to this morning, the tile guy shows up. I have the tiles needed for him. He says, "where's the grout and the stuff I need"? I said, here are the tiles, Tim said to give you $13 to get the grout". His response VERBATIM - "You're a liar, Tim said you would have the grout and all the stuff I needed to do the job" I show him the email that Tim sent (see below) and he said, "no, Tim didn't send that". ARE YOU KIDDING ME?!? So I told him to leave. Tim then calls my husband and seems to not grasp that the guy said we were to provide the grout and is harping on color. WE UNDERSTAND YOU TOLD US THE GUY WOULD HAVE TO BUY SIMILAR GROUT, THIS IS ABOUT YOUR GUY TELLING ME I WAS SUPPOSED TO ALREADY HAVE IT FOR HIM WHEN HE ARRIVED! AND HE CALLED ME A LIAR WHEN I TOLD HIM I WOULD PAY HIM TO GO BUY IT HIMSELF! Clearly, his handyman didn't tell him the whole story. Well, check out the emails the OWNER sent to us!! He is a grown man who is a business owner and literally let his emotions get to him so much! l it's actually hysterical to say the least "pay your balance for the carpet we installed per our agreement and do not EVER contact me again" haha that's something an emotional little girl would say! Chill out asshole, it's been 12 hours since your carpet guys came, you'll get your money. Also - I was told both would show up at 10am, and both were over an hour late! NEVERRRR use these guys EVER AGAIN!

    New Floors
    Rachel H.

    We used these guys for vinyl flooring throughout our house as well as the carpeting. We've lived with it for a few months now and love both floor types. Tim did a fantastic job - I am a picky creative with a lot of questions and he was incredibly understanding and so helpful throughout the whole process. The team that came out to install did a fantastic job as well. The instal took a little longer than expected but they communicated that well. Highly recommend!

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    13 years ago

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    11 years ago

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    Thanks so much for your kind words Whitney!!

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    Page 3 of 3

    Ask the Community - Carpets By Conrad

    Review Highlights - Carpets By Conrad

    Of all the flooring "experts" we spoke to, none of them treated us in the same was that Tim and his crew did.

    Mentioned in 27 reviews

    Read more highlights

    Convict Hill

    Convict Hill

    (39 reviews)

    Recently Convict Hill Flooring did a fabulous job for us! I worked with Christian to pick out vinyl…read moreplank flooring in early Spring and after making my choice Christian came and measured to give us a good estimate. I called her several times asking for different options (installing over existing 27 yr old wood flooring, tearing out wood flooring, and dustless option) and each time she sent out revised estimate via email. We decided to proceed and after ordering materials gave us a date for early Sept. A crew, headed up by Uriel, arrived first day at 8:30 AM and worked till 6PM. Highest work ethic I've seen/experienced in a long time! Ripped out old wood flooring and perfect install from Tues-Thurs. Christian had follow up carpet stretch in 2 rooms meeting new flooring, and painters next day to paint shoe molding and job completed by Sat.AM. Never saw any of workers looking at their cell phones while working!!! Beautiful job from start to finish and highly recommend!

    Convict Hill Floor Coverings is AMAZING! Just this last year during the holidays, in our hour of…read moreneed, the owner of the business personally responded promptly to our call, quickly surveyed the situation and dispatched the appropriate trades-who quickly and professionally resolved our problem. Convict Hill's owner communicated with us throughout, not only about the timing of repairs but the price. Everything she said that they would do, Convict Hill did masterfully. In addition to their latest services, They also renovated our kitchen (looks Great!), laid our hardwood floors and carpeting (Wonderful!) and perfectly updated our bathroom fixtures. And they always are touching base after the job is complete. You should consider Convict Hill Floor Coverings for all your renovations, tiling, and floor covering needs-they will do the job right.

    Carpets By Conrad - carpeting - Updated May 2026

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