Called I.T.S. to service my HVAC in August, received a bill in November with a past due amount…read more Was never told by the appt setter or the technician that there would be a service charge for coming out and looking at the problem. Called numerous times and was finally told by the owner Jeff that, "there is no free service". REALLY??? Well I used another HVAC and there was no charge to come out and check my unit. Poor customer service!!

My AC went out, I called ITS and they responded within 30 minutes. They had my AC up and running…read morewithin 2 hours. When they arrived they were so nice and went right to work, I would HIGHLY recommend.

I could not give this business a lower rating. We have been waiting for our carpet since February…read more3rd and it is almost October and still haven't received it. The store manager Blake Ellis is thee most dishonest person I've ever tried to do business with. She has given us dozens of excuses on why we can pick up our carpet from the order wasn't processed, the truck didn't come, it was ruined in our warehouse and we cant find. She has refused to give us a refund and we ended up having to file a charge-back with our credit card company. she lied again and said she couldn't issue a refund because we finally were fed up and filed for a charge back and when I called her POS provider Square as well as our credit card company and stated that, Square's customer service rep literally laughed and said why would they delay the process at all and that wasn't in their best interest in any way. When we try to call the store she turn the phones off and when we do happen to catch her at work ( which is extremely rarely) she hides inside and refuses to answer the door. This is the worst and most dishonest company I have ever worked with in my 43 years on this planet. PLEASE LEARN FROM MY MISTAKE AND AVOID THIS BUSINESS AT ALL COSTS. We have filed complaints with the City of Clovis, the New Mexico Attorney General (case #NMDOJ-ECS-20250827-B778), the better business borough (case #23802444), the Clovis Police Dept (case #COD C2503215722-0), Square point of sale services, as well as their carpet supplier Shaw carpets. If you value your time or money at all for the love of God do not do business with Rocky Mountain Flooring or Blake Ellis.

Blake was awesome, I called her as Lowe's refused to do a repair on carpet they installed three…read moreyears prior (stated I needed to replace the whole room). My initial call (January 27th in the afternoon) was to do an install on one of my rooms and see about a repair in the other room. Friday (January 29th) morning the installers were a the house getting things done. Shush don't tell Lowe's I saved $451 on the install for one room and it was the most professional and hassle free buy so far this year!!! Thanks Blake to you and your professional team, you guys rock. Brad

I had a stopped up kitchen drain. They showed up soon after I called, snaked out the drain flushed…read moreit out and cleaned up after. The price was reasonable. I wish every project was completed this well.

Very quick and professional. It was done right and done…read moreright the first. I will use them again.

Johnny's company renovated our shower after we had a mold issue that caused half of the shower to…read morebe torn out. He had the vision to take a super closed in shower and completely open it up but also stay within our budget. Highly recommend Johnnys!

Do not hire this man,hes a kid that will cheat you,overcharge you put cheap stuff in your home,ruin…read moreyour carpet then replace with cheap generic carpet that NO longer matches the rest of your carpet, his carpet guy says thats too expensive im not buying it,so he didnt, the shower was supposed to be bigger its not its the same size will not fit shower chair which was the main purpose of having it larger, then left a cap in the woodwork and fill it with chaulk?. The toilet is cheap as it can be the seat keeps making me fall off wont stay put he showed me one estimate for shower size charged for that then did different also changing the paperwork!!the drain he glued in has cut my feet many times i have tried to call him since he did this crappy job he never answers me my grout is coming off since day two! Carpet is pilling and pulling aprt,my shower chair does not fit! Charged a bunch did to cheap,y ,said two days only fit me in hr on sat for four dang weeks disrupting my life,!im a disabled senior ,hes a cheat and a liar!my ins refused to pay him! Then some idiot that was new did it anyway hes now off their list,he not only did a cheap crappy job but ripped off my insurance company and me the toilet seat sinks and slips off the bowl constantlyhe wont answer my calls and i have called him a munch if times since that was over a year ago!please dont let him rip you off!, especially seniors!

ABSOLUTELY 5 STARS - BEST REPAIR EXPERIENCE EVER!…read more From the very first call with Ana to every visit with Matt, this company is pure gold. Professional, friendly, punctual, and the kind of people who radiate good vibes the moment they pick up the phone or walk through your door. I have a pretty large, older upright freezer that I love and refuse to replace. Ana made scheduling painless--she gathered every detail, explained the whole process, prep steps, troubleshooting, and payment upfront so I knew exactly what to expect. Zero surprises, total confidence. Then Matt showed up and blew me away. He diagnosed the issue on visit #1, clearly explained my options (and the costs--always appreciated), ordered the part, returned to install it, and came back a third time just to confirm everything was running perfectly. Three visits, zero stress, and my freezer is now colder than ever. The pricing was completely fair, the communication was outstanding, and the whole experience felt like dealing with friends who actually care. EXTRA PERK: At this time, they service base housing--huge win when you're talking about a giant freezer that nobody wants to move and you're in a new town where everything in unfamiliar! If you want appliance repair done right, call this team yesterday. Ana and Matt have earned every single one of these five stars and my forever recommendation. THANK YOU!

Matt and Anna set the bar but also exceeded the gold standard of how a company should run their…read morebusiness and treat their customers. They are super polite, efficient, and excellent communicators. I sent a picture of where the ice maker was leaking, and they arrived with the correct part.

We called to scheduled a date/time to have a plumber come out and look at a few items. Receptionist…read moreattitude wasn't pleasant w/ my husband. However, we scheduled and The plumber was to show up between 800-1100am. Noon rolls around and no one showed up, no phone call, no text! I called and come to find out that the plumber was on "another job" and they haven't heard from him all day! People have jobs and take time away from their jobs for these scheduled appointments. No call, No show is very inconsiderate and shows how you truly feel about customers. Geez, you would think that if you charge $135/hr the least you could do is have better customer service! We cancelled the appointment and scheduled w/ someone else!

They're flaky and non communicative, just like 90% of businesses in Clovis. Try someone else.read more

Super, Super, Super!!! Honest and reliable!!! Will not call anyone else!!! They did some work for…read moremy 81 year old mother and were super honest on what needed done and on price!!!

Don't tell you they charge a $120 service charge just for coming to your house, even if they do…read morenothing. I asked for an estimate, they came to my house, walked around and then they left. They didn't do anything and I didn't hear from them for months. They called and said someone had dropped the ball and that they'd like to come back and try again. Again nothing, until I got a bill for $120. Finally I got an estimate of $15k to fix a leak in my shower. Completely useless and they're still trying to get the $120 for coming to my house.

Roger at Big Sky was amazing to work with to get our roof replaced. He was responsive, helpful,…read morehonest and he paid a lot of attention to the details!! Roger worked directly with our insurance adjuster and got everything done within a few days of the claim being approved. HIGHLY RECOMMEND using Roger and Big Sky Roofing!

Extraordinary quality, speed, and value. From talking to Big Sky over the phone to having my roof…read morefully finished was 2 days. In terms of cost, they were able to cut me a quote that was $2,000 less than the insurance payout and even offered to handle the depreciation if there was any. The roofing team was great, too, took them less than 12 hours to replace the roof and cleaned up after themselves well.