Great customer service and expertise from AAA Appliance. MY APPLIANCE ISSUE: I wanted someone to look at my 5-year-old Maytag dryer. The drum turned and the element heated but I would have to run it 3 times for my clothes to dry. I also noticed the lint trap barely collected lint. BEFORE AAA APPLIANCE: I've turned to DIY after a lot of bad experiences with home and car repair businesses in Clovis, NM. I will search online car and electronics forums or YouTube anytime I have a broken appliance or vehicle. I usually buy parts online and repair things myself. However, too busy with the mayhem of kids at home and remote work, along with a growing laundry backlog, I felt it necessary to outsource. Maytag customer service connected me to AAA Appliance as the local Clovis Maytag specialist. AAA APPLIANCE EXPERIENCE: The person who answers phones at AAA was the nicest phone call I've had with a business in ages. She made sure to get all my information and issues down. She scheduled an appointment for only 2 days later and called to remind me the day before. On the scheduled appointment day, a polite gentleman called a few minutes before arrival. He showed up to my home on time and with a face mask. He asked some questions, ran some tests, and explained the dryer issue clearly. His diagnosis is that my vent leading to the outdoors required cleaning and I'd have to hire a different company. He adjusted a hose and put everything back in it's place. Finally, he took my credit card to charge the diagnostic fee. It was affordable even without a warranty. I was glad the dryer still works fine and he didn't try to bamboozle me into an unnecessary and expensive repair as some businesses have attempted in the past. Thanks AAA Appliance. read more

ABSOLUTELY 5 STARS - BEST REPAIR EXPERIENCE EVER! From the very first call with Ana to every visit with Matt, this company is pure gold. Professional, friendly, punctual, and the kind of people who radiate good vibes the moment they pick up the phone or walk through your door. I have a pretty large, older upright freezer that I love and refuse to replace. Ana made scheduling painless--she gathered every detail, explained the whole process, prep steps, troubleshooting, and payment upfront so I knew exactly what to expect. Zero surprises, total confidence. Then Matt showed up and blew me away. He diagnosed the issue on visit #1, clearly explained my options (and the costs--always appreciated), ordered the part, returned to install it, and came back a third time just to confirm everything was running perfectly. Three visits, zero stress, and my freezer is now colder than ever. The pricing was completely fair, the communication was outstanding, and the whole experience felt like dealing with friends who actually care. EXTRA PERK: At this time, they service base housing--huge win when you're talking about a giant freezer that nobody wants to move and you're in a new town where everything in unfamiliar! If you want appliance repair done right, call this team yesterday. Ana and Matt have earned every single one of these five stars and my forever recommendation. THANK YOU! read more

Matt and Anna set the bar but also exceeded the gold standard of how a company should run their business and treat their customers. They are super polite, efficient, and excellent communicators. I sent a picture of where the ice maker was leaking, and they arrived with the correct part. read more

HIGHLY recommend this company! We called and left a voicemail, they quickly contacted us and set up an appointment to diagnose the issue with our dryer. They gave us the price for the initial diagnosis appointment, and were upfront about the cost. We were told they carry most replacement parts for our specific dryer brand, but if they don't have the piece they'll order it. They arrived in the time frame they gave us, diagnosed the problem quick and showed us the broken part (it was very obvious what the issue was). They had the replacement part on them, fixed it quickly and charged us the cost of the diagnosis and the part. It was less then an hour and now I can finally have a working dryer again! They were VERY friendly, personable and kind. Much more so than other repairmen I've used in the past. Very quick! We felt the pricing was very reasonable and it was worth every penny to fix our dryer issue quickly. 10/10 Would recommend! read more

We had a issue with our brand new washer and dryer and AAA came out to fix it. The young man was super nice and knew what he was doing. I highly recommend this company!!!! read more

I highly recommend this family-owned small business. I called a competitor first and got jerked around for a week. Then, I called these folks and told them I was having a problem with my washer and dishwasher. I was given a firm appointment time/window and quoted the service charges. (I truly appreciate no money surprises like that.) Matt came, helped me out, and couldn't have been more professional and kind. I would call them again in a heartbeat. They may/may not be the cheapest, but they are definitely the most reliable and honest. By the way, I am still waiting on the competitor to get back to me. read more

My washing machine was making horrible sounds, and then stopped working. Called AAA, and they had a tech out an hour later!!! I was really afraid the machine was a goner, nope! The tech was able to fix it in an hour! He also made sure to be as quiet as possible since I had a sleeping infant in the house. When my two year old asked questions he also answered them for her. The total bill much less than I thought it would be. Highly recommend, and the service was incredible! read more