Great customer service and expertise from AAA Appliance…read more MY APPLIANCE ISSUE: I wanted someone to look at my 5-year-old Maytag dryer. The drum turned and the element heated but I would have to run it 3 times for my clothes to dry. I also noticed the lint trap barely collected lint. BEFORE AAA APPLIANCE: I've turned to DIY after a lot of bad experiences with home and car repair businesses in Clovis, NM. I will search online car and electronics forums or YouTube anytime I have a broken appliance or vehicle. I usually buy parts online and repair things myself. However, too busy with the mayhem of kids at home and remote work, along with a growing laundry backlog, I felt it necessary to outsource. Maytag customer service connected me to AAA Appliance as the local Clovis Maytag specialist. AAA APPLIANCE EXPERIENCE: The person who answers phones at AAA was the nicest phone call I've had with a business in ages. She made sure to get all my information and issues down. She scheduled an appointment for only 2 days later and called to remind me the day before. On the scheduled appointment day, a polite gentleman called a few minutes before arrival. He showed up to my home on time and with a face mask. He asked some questions, ran some tests, and explained the dryer issue clearly. His diagnosis is that my vent leading to the outdoors required cleaning and I'd have to hire a different company. He adjusted a hose and put everything back in it's place. Finally, he took my credit card to charge the diagnostic fee. It was affordable even without a warranty. I was glad the dryer still works fine and he didn't try to bamboozle me into an unnecessary and expensive repair as some businesses have attempted in the past. Thanks AAA Appliance.

ABSOLUTELY 5 STARS - BEST REPAIR EXPERIENCE EVER!…read more From the very first call with Ana to every visit with Matt, this company is pure gold. Professional, friendly, punctual, and the kind of people who radiate good vibes the moment they pick up the phone or walk through your door. I have a pretty large, older upright freezer that I love and refuse to replace. Ana made scheduling painless--she gathered every detail, explained the whole process, prep steps, troubleshooting, and payment upfront so I knew exactly what to expect. Zero surprises, total confidence. Then Matt showed up and blew me away. He diagnosed the issue on visit #1, clearly explained my options (and the costs--always appreciated), ordered the part, returned to install it, and came back a third time just to confirm everything was running perfectly. Three visits, zero stress, and my freezer is now colder than ever. The pricing was completely fair, the communication was outstanding, and the whole experience felt like dealing with friends who actually care. EXTRA PERK: At this time, they service base housing--huge win when you're talking about a giant freezer that nobody wants to move and you're in a new town where everything in unfamiliar! If you want appliance repair done right, call this team yesterday. Ana and Matt have earned every single one of these five stars and my forever recommendation. THANK YOU!

Angel is not reliable and does not stand ny his word. He worked on my washing machine said it was…read morefixed and would last me another 20 years. I washed 3 loads and it's doing the same thing as before. When I called him about it, he said he would come to my house that I didn't need to take it to him. He never showed up to fix my washing machine.

Great customer service, fair prices, I would highly recommend them to anyone! Thank youread more

The most honest, professional and personable appliance repair person in the business. Called for…read morehelp with clothes dryer and a real person answered the phone and set up an appointment. Mr Curry was on time, efficient, knowledgeable and professional. He had the necessary part in stock and was able to complete the repair on on the same day. This is true customer service. You cannot find a better company for your appliance repair. Thank you Don.

Stewart came out and immediately got to work on my dryer and replaced the rollers and belt. It was…read moremaking an incredibly loud squeaking noise and after he completed the repairs ran the dryer and it sounded like it did when it was new. Great Job Stewart and really appreciate your efficiency and knowledge!

I have used him twice and he is awesome in fixing and replacing the broken appliance. Also in…read moresetting up ur appliance. Very polite and always happy to help you. I highly recommend Meyers and pries are better than fair. He will go the extra mile in customer satisfaction. I will always call him if i need something fixed or replaced!

Hands down the absolute best repair company in the Lubbock area. Always great service, pricing and…read moreextremely friendly. They have fixed our dishwasher, water/ice maker on our sub zero fridge and recently fixed our front load LG dryer. If you need an appliance repaired be sure to call them, you won't be sorry.

We have a home warranty through American Home Shield and the only other time we actually used it it…read moredidn't go well at all, the technician acted as though he were irritated to have to come out and said he would be back and he was but .... I digress, we weren't honestly expecting much when I made a service call for our washing machine. But Tim came out, was very professional but also friendly and explained each step and kept me posted if there was any change or issues. He knew what he was talking about and got our old, over-worked washing machine going again!!! We would not hesitate to use them again in the future and am pretty stoked we found a reliable, knowledgeable service repair company. Thank you so much!!! P.s. so sorry my Dawgs "assisted" you so much. They do that.

I used this company in the past and was happy but I called them this time and was not happy at all…read more Evidently they have new management and customer service is not the same. Was in a hurry, very unprofessional and seemed interested only in getting his money and not in taking the time to make things right. Will not use this company anymore.

From the owner: Here at Those Guys Appliance Repair we will work on your washer, dryer, or any kitchen appliance.read more

I have been a Customer at Robert's TV and Appliance for over 20 years. If I find something at…read moreanother store, I just asked them to find me the same appliance or furniture and they order it for me. The one this that is the biggest reason I shop there is he has techs that can fix most any appliance or TV he sales. They also stand behind any products they sale. Good luck getting any other place to come out and fix anything. I am a loyal customer and will continue to shop there.

An absolute horrendous example of a being. He's missing every common decency of a human being;…read morehence left it out. A crook of the highest caliber. AVOID AT ALL COSTS. Tried to charge $14000 for an 18SEER HVAC system that literally cost him $2800. Zach has changed his business name more than he's changed his underwear. Provides excessively expensive subpar items & services. You'd be better off burning your money over hiring this person. At least you'd be warm for a spell.

Does anyone know how to report a business to the Better Business Bureau?…read more Warning: Avoid Zia Mechanical Services (a plumber) at all costs. Seriously, people NEED to know about this. I don't want anyone else to go through this. -Charges ridiculous amounts in interests -Pressures you to pay extra in cash at his property, not offering a Zelle/Venmo/anything else besides checks which we don't have -Refuses payments when you try to pay -Then threatens to put a lien on your house and charge extra fees if you don't pay "by the end of the day" -Tries to get you to leave the cash in the mail box promising a receipt "later through email" He gave us an estimate in writing and we paid him $1000 up front, but he told us we could pay the remainder the following month. Nowhere in the estimate did we have anything about a due date or extra fees, nor did he mention it in person. I even have a text from him saying we could pay it in equal amounts over 12 months with no interest. I got another invoice with an additional $390 interest fee one month after service was rendered. I tried to pay him the original amount and he told me to get off his property, refusing payment. He pressured me for a few hours to pay him the additional undisclosed fee by the end of the day or he would put a lien on my property in the morning. Finally I agreed. When I showed up to pay, he SAID HE WASN'T HOME and we could deal with it tomorrow. This was less than an hour after his threats. Finally he told me to leave the cash in his mailbox and told me he would email me the receipt later. When I refused, he threatened a lien again and hung up. The only way I got out of this one was to pay in person in cash with witnesses present. Extortionate, unprofessional, unacceptable Is there a 0 star option?