ABSOLUTELY 5 STARS - BEST REPAIR EXPERIENCE EVER!…read more From the very first call with Ana to every visit with Matt, this company is pure gold. Professional, friendly, punctual, and the kind of people who radiate good vibes the moment they pick up the phone or walk through your door. I have a pretty large, older upright freezer that I love and refuse to replace. Ana made scheduling painless--she gathered every detail, explained the whole process, prep steps, troubleshooting, and payment upfront so I knew exactly what to expect. Zero surprises, total confidence. Then Matt showed up and blew me away. He diagnosed the issue on visit #1, clearly explained my options (and the costs--always appreciated), ordered the part, returned to install it, and came back a third time just to confirm everything was running perfectly. Three visits, zero stress, and my freezer is now colder than ever. The pricing was completely fair, the communication was outstanding, and the whole experience felt like dealing with friends who actually care. EXTRA PERK: At this time, they service base housing--huge win when you're talking about a giant freezer that nobody wants to move and you're in a new town where everything in unfamiliar! If you want appliance repair done right, call this team yesterday. Ana and Matt have earned every single one of these five stars and my forever recommendation. THANK YOU!

Matt and Anna set the bar but also exceeded the gold standard of how a company should run their…read morebusiness and treat their customers. They are super polite, efficient, and excellent communicators. I sent a picture of where the ice maker was leaking, and they arrived with the correct part.

The most honest, professional and personable appliance repair person in the business. Called for…read morehelp with clothes dryer and a real person answered the phone and set up an appointment. Mr Curry was on time, efficient, knowledgeable and professional. He had the necessary part in stock and was able to complete the repair on on the same day. This is true customer service. You cannot find a better company for your appliance repair. Thank you Don.

Great customer service, fair prices, I would highly recommend them to anyone! Thank youread more

Great service! Came out to fix leaky valve, they got the job done They are always polite and answer…read moreany questions you have. Highly recommend!

I called in for my AC unit not cooling. They fixed it in less then 12 hours. The best customer…read moreservice I have ever had. I will always use this company. Dustin

We called to scheduled a date/time to have a plumber come out and look at a few items. Receptionist…read moreattitude wasn't pleasant w/ my husband. However, we scheduled and The plumber was to show up between 800-1100am. Noon rolls around and no one showed up, no phone call, no text! I called and come to find out that the plumber was on "another job" and they haven't heard from him all day! People have jobs and take time away from their jobs for these scheduled appointments. No call, No show is very inconsiderate and shows how you truly feel about customers. Geez, you would think that if you charge $135/hr the least you could do is have better customer service! We cancelled the appointment and scheduled w/ someone else!

They're flaky and non communicative, just like 90% of businesses in Clovis. Try someone else.read more

Called I.T.S. to service my HVAC in August, received a bill in November with a past due amount…read more Was never told by the appt setter or the technician that there would be a service charge for coming out and looking at the problem. Called numerous times and was finally told by the owner Jeff that, "there is no free service". REALLY??? Well I used another HVAC and there was no charge to come out and check my unit. Poor customer service!!

My AC went out, I called ITS and they responded within 30 minutes. They had my AC up and running…read morewithin 2 hours. When they arrived they were so nice and went right to work, I would HIGHLY recommend.

BEST I KNOW! I've…read morebeen a maintenance man, and maintenance director, and a handyman for more than 20 years, and since I've met Rick, I'd use nobody else. Price is more than fair and always quality work. I've used Rick for my HVAC needs every time I need something! Anywhere from working on Commercial Fridges and Freezers, to installing new HVAC units, and maintenance of units. Never any problems that he couldn't figure out.

We have a standing annual contract with Rick's. Usually, we have a good experience. Today, our…read moreexperience has been less than stellar. They were scheduled to come out at 8 am this morning. We have had this appointment since they did not appear the previous week. Today, they were a no-show no-call. We called at 9:16 am and were told the guy was meeting with a supplier and then would be here. We called back an hour later and asked to speak with the owner. Kimberly raised her voice so much so I could not comprehend what she was saying. Then she hung up on me. After calling back to leave a voicemail for Richard Anderson, the owner. Kimberly then called back 3 times.We answered the 4th call, she disputed the fact that she yelled at us which indicated that she listened to the voicemail. Then she hung up again while I was trying to explain the issue. No one bothered to call and tell us that no one was showing up. We have to make preparations in order for contractors to do their work and make sure we are here. People need to take time off work and move their schedules. Ultimately, our time was not respected. The employees are typically great under most circumstances. However, Kimberly just totally surprised us with her behavior.

I had a stopped up kitchen drain. They showed up soon after I called, snaked out the drain flushed…read moreit out and cleaned up after. The price was reasonable. I wish every project was completed this well.

Very quick and professional. It was done right and done…read moreright the first. I will use them again.

Super, Super, Super!!! Honest and reliable!!! Will not call anyone else!!! They did some work for…read moremy 81 year old mother and were super honest on what needed done and on price!!!

Don't tell you they charge a $120 service charge just for coming to your house, even if they do…read morenothing. I asked for an estimate, they came to my house, walked around and then they left. They didn't do anything and I didn't hear from them for months. They called and said someone had dropped the ball and that they'd like to come back and try again. Again nothing, until I got a bill for $120. Finally I got an estimate of $15k to fix a leak in my shower. Completely useless and they're still trying to get the $120 for coming to my house.