1. E N M Heating & Air Solutions

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Clovis, NM

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E N M Heating & Air Solutions

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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8 years ago

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Ricks Comfort Solutions

Ricks Comfort Solutions

(6 reviews)

BEST I KNOW! I've…read morebeen a maintenance man, and maintenance director, and a handyman for more than 20 years, and since I've met Rick, I'd use nobody else. Price is more than fair and always quality work. I've used Rick for my HVAC needs every time I need something! Anywhere from working on Commercial Fridges and Freezers, to installing new HVAC units, and maintenance of units. Never any problems that he couldn't figure out.

We have a standing annual contract with Rick's. Usually, we have a good experience. Today, our…read moreexperience has been less than stellar. They were scheduled to come out at 8 am this morning. We have had this appointment since they did not appear the previous week. Today, they were a no-show no-call. We called at 9:16 am and were told the guy was meeting with a supplier and then would be here. We called back an hour later and asked to speak with the owner. Kimberly raised her voice so much so I could not comprehend what she was saying. Then she hung up on me. After calling back to leave a voicemail for Richard Anderson, the owner. Kimberly then called back 3 times.We answered the 4th call, she disputed the fact that she yelled at us which indicated that she listened to the voicemail. Then she hung up again while I was trying to explain the issue. No one bothered to call and tell us that no one was showing up. We have to make preparations in order for contractors to do their work and make sure we are here. People need to take time off work and move their schedules. Ultimately, our time was not respected. The employees are typically great under most circumstances. However, Kimberly just totally surprised us with her behavior.

E N M Heating & Air Solutions - hvac - Updated November 2026

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