Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

Fantastic flooring place, we had another company come out and botch the job - these folks came out…read moreand clarified things, showed us what mistakes were made and which weren't, gave us a plan forward, and answered all of our questions and did this all for free. Will be hiring these people for our next job.

I have used Thoroughbred twice now. I am so impressed with their professionalism, friendly service…read moreand so helpful. Thanks Jenna, Rob and the guys that did the installation. I would highly recommend Thoroughbred

We had a flood in our condo that left our carpets sopping wet - the water mitigation process…read morerequired us to have the carpet pads removed to prevent mold. Luckily we had been planning to have the carpets redone anyways and we chose to work with Thoroughbred since several of our family members used their services. I'm quite surprised with these negative reviews - our experience was great all the way through. Every person we worked with was so honest and have transparent recommendations. Our installation guys they contracted with were so awesome and corrected a small issue they noticed right away with Thoroughbred with no additional hassle for us. Prices are very competitive and a great value and experience. We will definitely keep them in mind for other carpeting or flooring needs!

We replaced this year existing carpet vinyl with new carpet and luxury vinyl plank, and we can…read morewholeheartedly recommend Bloomington Carpet One (BCO)! Josh was our salesperson, and was tireless, knowledgeable, and patient in working out different options and educating us about the pros and cons. We did some comparison shopping. BCO's good pricing, their responsiveness and promptness, and them doing their own work (not subcontracting) were compelling, so we went with them. After we ordered the work, BCO was able to put the job on schedule within days. The BCO installers accidentally installed the vinyl plank in the wrong area. This error also led to some other issues. When BCO realized this, it immediately acknowledged its error and responsibility, and worked to correct as soon as it could. The BCO installers were back the next day to start addressing the issues, and Eric and another employee even visited the job after their workdays, just to evaluate and determine solutions. Matt (general manager) got involved at the end to make sure that we were satisfied with the resolution. (We were!) However careful a company is, some type of error will happen sometime to that company - that's a fact of life. How the company - and the people at the company - respond sets the great ones apart. And Bloomington Carpet One, through its actions and the actions of its employees, clearly distinguishes itself as a great company!

Our realtor recommended Shelly and Carpet one for some carpet replacement before putting our house…read moreon the market. It was a flawless experience. The in home consult and measurements were done the same day we called them, and carpet was installed a few days later. Also - the pricing beat a quote we had from empire for a similar product by a few hundred dollars. Highly recommend.

Recently we ahd aneed for some carpet tiles to fit out our campervan. Murray said he. had just what…read morewe were looking for & they turned out to be just the ticket. Highly rated service & product. tks Murray.

First-time customer and could not be happier!…read more Bryanna and Lyn were very easy to work with and quite helpful. I went in not really knowing what I wanted. They were happy to help me select a color and style. The installer, Jaycen, was also great. He worked fast and picked up all scraps. He even helped me set up the threshold between the new carpet and existing floor in the hall. I highly recommend Simon Flooring and Design.

After Ungerman ghosted us, I became my own contractor. After reading a few reviews, we were hopeful…read moreThe Carpet Guy could help us. I sent an email request through the website and quickly received a reply. Tom then scheduled a time to come out to give us an estimate. There is a $50.00 charge for the initial estimate. We needed a new pad and our carpet stretched back into place. Tom called us on his way and arrived on time. After providing us with his estimate, we decided to proceed. We were able to schedule a time for Tom to complete the job. Tom is very friendly and communicates very well. Within a few days our job was completed, In my opinion very affordable and excellent service. I would highly recommend Tom for any of your carpet needs.

Hired Tom to fix an area our puppy chewed. He responded super fast even on a Sunday, and got us…read morescheduled quickly. He showed up promptly on time and the service was not only quick but also outstanding. Cannot recommend him enough and I never post a review for anything.

Jason was able to quickly fix my flooring that separated! Very positive in attitude and confidence…read moreof being able to make the repair! From time I called to having it fixed was a very short time. Will definitely call again for any flooring needs!

Great from beginning to end. Maybe things changed from the negative reviews. Locally owned and…read morevery accommodating during covid. We went in wanting to just refinish our honey oak floors and we ended up tearing up carpet and putting down a new floor. We only had to be out of our house for one night and they worked with us to ensure we could BOTH work from home and the guy could get the work done. You WILL want to make sure that all your stuff is down...the equipment is heavy duty so a painting could fall if they hit a wall or the room will vibrate so just beware...if you are worried, move your stuff as they advise...we never took our doors off(closet) and the guy did it anyway so my guess is they would work with you if you are older and can't move certain things...overall, a great experience with Above All!

Worst customer service ever. EVER. I stopped by his store and he didn't want to give me a quote…read moreuntil he came over and measured the place, even though I had the measurements. I needed to get some new carpet in a very short window, and he acted very helpful and nice until he arrived at my house with another guy and then turned into a total creep. I'm a single female; he put his hand on my shoulder and said, "Are you ready for The TIm-ster?" INAPPROPRIATE, to say the least. Then he and his partner tracked mud all into my home, and up the stairs. I asked them to be more conscientious -- why don't they have those booties to wear to keep my house clean?? Common sense! Also, the space I needed done was only 12x12. But he kept trying very hard to talk me out of buying a remnant -- I needed to re-carpet a spare bedroom, and it's the only carpet in the whole house. Everything else is hardwood. He kept criticizing all my choices, telling me what i liked was "out of style" or "wouldn't wear well" or "looked really dated." I was trying to be economical -- it's a spare bedroom, not a heavy traffic area. It doesn't need to be top of the line, stain master, 20 year guarantee. I should have walked out at that point, but I didn't. I was very uncomfortable about the whole thing and I heard him berating me to his partner when he was in my garage, calling me names and making comments about how he was going to mark up the job because he didn't like me and he knew I didn't have many options because i had tenants moving in the next day. I asked him to leave and he and his partner responded by telling me to "blank off." WORST EXPERIENCE in a very long time. I must not be too impossible to work with -- within two hours time, I had my choice of two other local companies who offered top notch service, clear cut pricing, and MANNERS. "The TIm-ster" was rude, crass, and a complete waste of time. Go somewhere else. In fact, go ANYWHERE ELSE.

We are so thankful we found Tim and his company. We recently moved and we wanted carpet installed…read morebefore we moved in. Prior to us closing on the house, some damage was done to the carpet and we were concerned we would not find someone to replace it during the short window of time that we had before moving day. Tim made it happen! It was done so well and we are so thankful.

I was in the process of placing my house on the market for sale but before I listed decided to…read moregive my house a little refresh to include removing existing carpet in the living, dining and bedrooms, replacing with LVT, new quartz countertops, sink and island. I met with Jeff to discuss my urgent needs and his company came up with great refreshing ideas. I was astounded how quickly the transformation took place. His attention to contrast and detail impeccable, along with his hard working professional team. I highly recommend this company for all of your designing needs.

My living room floor was carpeted with a subfloor underneath it. As I was leaving town, I not only…read moreneeded new flooring to replace the very dirty carpet, but also needed it done quickly. My neighborhood facebook page referred Black Swan and I contacted them and received a response very quickly. Jafar came over and took measurements, gave me an estimate right there, and finished it two days later!!! It looks absolutely beautiful!! The workmanship and attention to detail are wonderful. They also cleaned up literally perfectly before they left. And yes, their pricing was very competitive. I would absolutely recommend them and for sure will go to them for any future work that they also do.

This is the place my contractor had me work through. He gave me a budget and the designer I worked…read morewith knew it. I brought in a sample of my current floor, the one I hate. I also brought in a sample of my previous floor, the one I loved even though it was stick on cheap tile. I also brought along my tile and my cabinet sample. We talked about design for a while. She said she totally understood why hated my current floor! Then she just started bringing me samples. I had my no pile, my maybe pile. I decided fairly quickly. They got the floor installed as per our timeline (which was pretty tight) and now five months later I can truly say-- I love this floor!

From the owner: FocalPoint Carpet One Floor & Home is North America's leading floor-covering retailer, with over…read more1,000 independently owned locations across the US, Canada, and Australia. Shop a wide selection of hardwood (engineered and solid), carpet, luxury vinyl (LVP/LVT/sheet), tile, laminate, and more, with waterproof options available. Our Beautiful Guarantee ensures you'll be 100% satisfied with your flooring. Our expert teams offer deep knowledge and training to meet your family's housing needs. We'll assist with your flooring project, install new floors, and renovate your bathroom, kitchen, basement, and more.