My family and I really enjoyed bowling here since the remodel and decided to make this an every 2 week event. The food was good and the cook Barbara was extremely pleasant with great customer service. We were encouraged to make reservations for moonlight bowling on Saturdays. I called and spoke with Chad on Wednesday 10/5/22 @ 6:20 and asked if I could make reservations for a group of 14 for 10/8/22. He informed me that they did not make reservations as it was 1st come 1st serve. He stated that we would need to be there between 9pm and 9:30pm to give the count of how many people to hold the lanes. He told me it was $15 per person and we could bowl for 2 hours. He even said he'd be there working on the day I inquired about.
Fast forward to tonight 10/8/22 I walked in and said I'd like lanes for 14 people for moonlight bowling and the question I was asked was if I had reservations. And Chad was the person who asked. Talk about I do not appreciate being lied to about making reservations and do not understand why I was lied to. My family and I was turned away due to not having made reservations and all the lanes were already reserved.
Chad was adamant that it wasn't him that i talked to but I confirmed it was him after getting home and finding the paper where I wrote his name down along with the price, time etc. I will be speaking with the manager next week regarding this issue. Stay tuned... read more