Just go to Queens.
Words to describe Dr. Carneys office & his receptionists
-Inattentive
-Disappointing
-Unavailable
-Dispassionate
I had a surgery with Dr Carney and he has been one of the most absent doctors I have ever been a patient for.
I was referred to him because he was the "Only Surgeon that could help me on island" So maybe its my fault for having the expectation that he would be helpful. Yes, he removed my 11 centimeter mass which I am so grateful for. However, the pre AND post operative experience has been severely subpar. At my initial consult they couldnt really answer any questions about my body due to lack of information about what was going on and was told that "they'd have a better idea after my ultrasound" and then put me in a consult room by myself had me sign a bunch of surgery consent forms without reviewing them with me and only instructed me on how to wash my body with chlorhexadine body wash before surgery.
I was given no opportunity or appointment before surgery to ask questions. Dr Carney came in to say Hi and "I'll try my best to preserve your fertility" and not to be nervous, because he wasn't.
No one forewarned me of the potential side effect that effects 75% of people post operatively. Which - how can you not warn someone about something that effects the majority??? So after surgery I started having severe chest pain and felt like I could hardly breath and I didn't even know to expect it. So instead I thought something was severely wrong with me. Only then did someone tell me that it is to be expected and should last between 24-48 hours. 48 hours went by and I'm still having severe lung pain - called the office and could only get ahold of his resident. (She was lovely by the way, and the most helpful out of everyone in the office) She said it was typical and "Probably not a blood clot" despite my mother suffering from blood clots and me having a blood clotting disorder. So I have good reason to be concerned about blood clots.
A few more days go by, I am still having lung pain. I keep calling the office and no one answers my calls or messages. A week and a half goes by and I FINALLY get ahold of someone in the office. I told them I'm still having chest pain and I really want to speak to Dr Carney. She said I can't speak to him because he's on Maui - but she'll send him an email.
I had also asked her to give me a work note and if she could please add on 3 more days off of work because at this point, I cant even walk across my house without feeling short of breath and in tons of pain, let alone attempt to go to work. She hit me with an attitude so bad that I swear those 3 days were coming directly out of her PTO. (By the way, I'm over 3 weeks post op and I STILL don't have my work note and I have asked for it 3 times)
Anyway, even after she sent him an email about my chest pain that i've had for over a week and a half, no one called me back STILL. So I went to see my PCP, who also tried to get ahold of him and wasn't able to, so I eventually ended up going to the urgent care and the ER because of my elevated blood clotting levels. So now not only was I terrified for my health for 2 weeks, but i'm saddled with ER & Urgent care bills on top of surgical bills because no one would call me back to answer my questions and concerns.
Two weeks alter, I am finally able to get ahold of Dr. Carney for my "recheck" appointment via telehealth. He sounded distracted, unimpressed, and unenthused by my call. He wasn't able to answer most of my questions specific to my case and told me "I dont know" to a lot of questions he should know the answer to.
I am left feeling like I received such subpar care and communication because I am a "one and done" surgery that wont be a continuous stream of revenue for them since I don't have cancer. Never in my life have I had such an absent surgeon or doctor. I got better answers from google. Completely unacceptable. My health may not be as important to you, but I was genuinely terrified for my life and my surgeon couldn't even call me back. read more
