I've worked with Andy's several times -- Kevin, who may be the only guy? -- and he's great. He…read moreclearly loves solving problems and I really get the impression he's honest. The first time our furnace was leaking water. He fixed it for not much money (I don't remember how much), warned us if it happened again we'd probably have to replace it, and that was like a year or more ago. All has been fine. The second time was the first really hot day of the year. Our AC stopped working. He came out right away, did a great, fast, and very competent job, and fixed our problem for $200. I trust this guy.

3/12/2025 Just had Tim Waller out to service my HVAC system. No problems, but good to keep up on…read moresemi-annual check-ups for furnace and heat pump. Tim went right to work, explained things to me, and is a very pleasant workman to have at the house. Andy's takes good care of my system! June S.

Expensive service call yielded zero results. We have two CO detectors in our house, one upstairs,…read moreone in the basement. Both went off within seconds of each other just after I turned up the furnace in the morning. Bethke sends a tech out, I need to wait there and miss work, so that's not helping. Guy gets there, immediately makes up his mind that my detectors are faulty because they are old. Does a simple check for CO at the heat exchanger exhaust and the outlet into the ducts and comes up with a low CO reading. 20 mintues later, I'm $240 lighter with no real answer as to what happened. I checked my CO detectors later and they were working. So... I paid $240 for a half-assed, incomplete diagnostic by a monkey with a 5-gas analyzer. If I did that as an auto mechanic, I would be through. Do yourself a favor and call another company.

A little while back, we noticed that our furnace was not kicking on, and the temperature in the…read morehouse was dropping quickly, as it was below zero outside. Yay Wisconsin! We called a couple of places around and they told us we were out of luck for a few days, but Bethke's dispatch team was really accommodating and had a tech, Mike, at our house within less than two hours. Mike was extremely knowledgeable about the issue at hand and was able to fix it quickly. He also explained to me everything that he did, and I feel confident that I could do it myself now if it came down to it. He also gave me some helpful reminders about maintenance. I thought we were going to pay an arm and a leg, but the bill was the best part. Incredibly reasonable prices for lightning fast and thorough service. I would call these guys again in a heartbeat, and I think you should too.

Had a frozen pipe and couldn't figure out where. Called and had service in about an hour! Tech…read moreBalen was SUPER helpful and gave me tips to help prevent it happening again. 100% will call again for any plumbing needs.

Their technicians - for the most part - are good. However, their prices are way too high, and their…read morecustomer service stinks. It takes 5 phone calls to get anything done because all I get is the stupid AI rep who can't solve any problems. I've heard they've been bought out by a national company in the past year, and changed a lot over to AI. I don't think they are locally owned anymore. I'm wondering if they are not hiring people to answer phones (or worse - letting people go) because all I get is the AI rep.

I can't say enough good things about these guys! In July, on a Thursday the extreme heat, our air…read moreconditioner broke. We contacted brothers HVAC and they were able to come out on a short notice, and fix the problem within 15 minutes. My husband and I were still able to make our dinner reservations, and came home to a nice and cool house! The owner came out to service our ac and he was beyond friendly and helpful. You can tell that they are trustworthy people that do a thorough job, and care about their work. If I had thought of it at the time, I would have taken a picture of my smiling face after getting excellent service, at an affordable cost, with minimal disruption of my day. Thanks again!!

We've had HVAC service from three different people from this company. All three were clearly…read moreknowledgeable and thoughtful. All three were willing to take the time to answer our questions thoroughly. We've been in Madison for 31 years and this is the best HVAC service we've found.

We woke up to our house at 60° with the outside temp around 15°. Our heater made a jet engine level…read morenoise then went silent. We called the on all line and quickly received a callback. Brad made it to our house quickly and was able to get a replacement part in Madison. He was kind, courteous, and acted fast. We have used this company before for our air conditioner and they were amazing then as well. At that time we called around and they had the best prices as well. We will absolutely use this company again.

I thought I needed a new furnace because of a failure occurring in my current unit. I contacted…read moretwo companies and received quotes for $2000-$3000 for the repairs. My furnace is 12 years old and not inexpensive so I was not very happy about this. It was a coin toss as to whether to fix or replace. I called 5 local companies to receive quotes for a new furnace and they were $6,000-$8,000. OK was the last company to come in. The salesman, who is very knowledgeable and surprisingly honest, told me my furnace could be repaired for under $1,000. He could have just quoted me for a new furnace like all the others but didn't. I was thrilled. Josh, who had 30+ years experience, came in, found the problem, and my bill was $230. Who does that? I hope something else breaks so I can feel this good again.

Our furnace and A/C were over 15 years old and under warranty. During its tuneup up time found out…read moreheat exchanger had a crack and surrounding area was rotten. So started to do my homework. After checking w 5/6 diff HVAC companies, found out owner of Shackelford Mike was great to work with and gave us a very reasonable price. The installation was piece of cake for Jim and Justin, they did great job and also ahead of time. Jim explained how to use the new thermostat and walked us through all the new equipment.Can't say enough about Shackelford!! Special note about Mike Hoffer (the owner), he was incredibly helpful, responsive on the first or second ring of my call and assisted us choose a unit and answer many questions through the weekend; and they were able to get a new unit installed for us within 2 days. It's a small company with a small crew but their customer service was excellent; pricing seemingly competitive. I definitely recommend this small but very competitive for HVAC system assistance.

Shackelford HVAC vendor the builder used on my dream home I built in 2021. They were really a…read moreletdown & I'm here to remind all people building homes, you have a choice in your HVAC provider & I recommend you choose someone other than Shackelford. I built a large 4K square foot home with a basement (50% above grade) that is absolutely frigid during the winter. It was impossible to get the temperature above 62 degrees & it was in the 50's during the coldest days. I reached out to Shackelford about this &, after being ignored frequently, they finally replied & said I, "should have installed a zone system like we offered." This sounds reasonable EXCEPT that I never spoke with them during the build. I only indicated to my builder that I wanted top of the line equipment, which Shackeford was all to happy to price. So there is an element of dishonesty, and I have full proof of their claim & our email history. As mentioned, picked out all top of the line equipment from the Carrier Infinity Greenspeed & Renewaire lines. I even added a humidifier & an ERV air exchanger. I was willing to spend whatever was required to get good indoor air quality. And Shackelford never thought to tell me during the build that 1/3 of my home, which had a bedroom, living room, 6 above grade windows & a kitchenette COULD NEVER get warmer than 62 during the winter. Nobody told me. When you spend many thousands of dollars upgrading your HVAC to a top of the line system, you have a reasonable expectation you would be told keeping almost 1/2 the house above 62 in the winter would be an issue. Shackelford never gave me this courtesy. I asked Shackelford to help me find a solution, so they said they'd contact the electrician & get back to me. They didn't get to me for almost a month. When I expressed frustration with the timeline since winter was approaching, they threatened to not help me find a solution unless I did everything their way and didn't complain when they missed contact deadlines. That's when I withdrew from dealing with them. I realized then that they absolutely refused to stand by their work (design counts as work) Also frustrating about Shackelford is whomever managed email wouldn't communicate with the person you spoke to on the phone. So then I'd get denials via email about prior conversations. They have no way to track communications or responses but are happy to revert to blaming you if there is any confusion, even though I wasn't the one confused. But It's really frustrating to deal with them when they make things up out of the air (like the zone system). Save all communications with them. I solved Shackelford's problem with a high-powered, in-wall, electric heater from a local firm. It was over $3500 & while it does warm the basement, the quality of the heat is not great. The high demand economy has made Shackelford very arrogant & convinced that they never do anything wrong, so they never try to fix problems & ignore problems they created. Until their are financial consequences where builders stop using them, they will continue to design bad systems & run away from the customers they inflicted them upon. In some areas, the system Shackelford designed wouldn't even be up to code. If you are considering building a house, ask your builder to use a different HVAC vendor than Shackelford. If you are finishing a basement, DO NOT USE THEM. Shackelford is happy to take your money & happy to blow you off + blame you. But they're terrible at fixing problems. I've built 4 houses since 2006. Shackelford is the worst vendor of any sub-contractor any builder used. I referred friends to this builder, who built a Parade home with them based solely on my recommendation. I have to move to the West side so I'm building again. But I won't use Weber again because of Shackelford, & I'll show them the receipts when I'm done. Until financial consequences occur, Shackelford will continue to treat you badly. My advice is don't create a risk where Shackelford can treat you as badly as they did me.

Installed new HVAC Unit and went smoothly. The manager and installation team were professional and…read morethorough.

Value good. Quality fair, did not thoroughly clean up after themselves, dirty footprints, left the…read moreFurnace Mfg. logo badge installed upside down. Lots of fumes from PVC work and furnace machine oil burn off were not ventilated. Service requested , responded and installed quickly. Unsure at this point of the correctness of the installation.

My wife and I are so happy we found Leading Edge. Service is impeccable and prices are more than…read morefair. I could go on and on, but the point is simple - there isn't anyone better in the Madison area.

Our A/C stopped working on one of the hottest, humid days of the year yet. Every repair service we…read morecalled about getting it fixed was booked out several days and wouldn't fit us in--except Leading Edge. They came the same day we called and had our A/C humming again within 15 minutes. Leading Edge was super friendly, professional, and affordable. I highly recommend them.

Parker from Pharo was prompt, courteous and knowledgeable. He went right to work to solve why my…read morefurnace wasn't working and not try to tell me it was done for and I needed a new furnace. He replaced a part and got my heat on within an hour. Honest company that won't rip you off. Highly recommend!

Needed to replace our 20 year old A/C unit and the prices here are about the same as other…read morebusinesses. It wasn't an emergency but the job was still done in less than a week. The service tech Ryan was the same guy who installed the original unit as it turned out. He's polite and knowledgeable and had the who job done in less than three hours. Everything is working well and now I'm ready for whatever weather August throws at us.