One of the worst companies I have ever dealt with. And you are only as good as the leader, that…read moreperson is Curt Schannen. He makes the decisions and everything flows from him. I bought a brand-new golf cart in the fall. It has never worked correctly. Tom Wood has come three times to pick it up and redeliver it, but the same problem continues to occur--the cart abruptly stops for no reason, which causes safety issues when driving it. Yesterday, after having my cart for a month and a half (3rd time TW has had it) I was given 3 options, 1) trade in my cart for $9000 which is approximately half of what I paid (ridiculous I know!), 2) wait until they can get around to repair it, or 3) pick it up and bring it do another dealer. Can you believe it? I can't. I have never seen a company run away from a quality defect and take zero blame. They claim Club Car is the worst company in the world; probably true but they are right behind Club Car. It is crazy. This problem happened on the first day they delivered it and has never gone away. I have an email chain with over 80 emails on it. I have called over a dozen times and stopped in several times. They only respond when they feel like it, and you will never get an update on the service work without tracking them down. They do not care about anything but making that initial sale. Tom Wood dumped off my golf cart in my driveway today, with a known safety problem, and said "good-bye and good riddance" to my family. I have attached a pic of the email.

Kurt, the GM at Tom Wood Powersports, saved our road trip! We were driving on the highway when we…read morenoticed a problem with our car, so we stopped in the Tom Wood parking lot to see what was wrong. Thankfully, Kurt was outside and he helped us fix our car! This was truly the kindest gesture--he saw us in need on his way out of work, found the tools, and fixed our car. He did this all out of the kindness of his heart and didn't expect anything in return. My family is so grateful for Kurt--he saved our spring break!!

They have Anything you want IF what you want is anything pertaining to Seadoos, Indian motorcycles,…read moreCan Am, or Polaris products .... It is a very spacious, clean store. They also offer service for mechanical and tire issues. They staff is knowledgeable and friendly. Of course nothing is cheap.... What is that saying? If you have to ask the price you probably can't afford it....

This place is a joke. Rude, arrogant and awful customer service, and that is if you can even get…read moresomeone to ask you if you need help with anything. I have honestly tried to give this place a chance several times, but issues with both service and sales and I am done. Good luck guys.

I was previously a customer a Noblesville Honda; Westfield Powersports acquired them recently. I…read moretook my Honda VFR 800 to WP service department for a major tuneup and custom exhaust install. In general, my threshold for good service is very high and I am not impressed by any organization that just "performs its job". Given that, I had a real good experience at WP. I rode the bike out to WP and a service technician drove me back home. They communicated well with me while they had my bike. The work done was excellent and the bike performs beautifully. The service department is staffed with interesting characters who are very friendly and obviously love bikes. As my first experience with Westfield Powersports, I say well done guys and see you soon for - say a new KTM RC8?

Fantastic motorcycle buying experience, would definitely recommend. I drove two hours and they went…read moreout of the way to prep it early for me. The sales rep gave me just the right amount of input and support but not too much. Very prompt and responsive txt/email communication. Thx Geoff! And the finance person Josh was quick and no pressure. He provided options and explained them well. And before I left, Geoff explained all the bike details and made sure I understood the break in period and the importance of being careful on fresh tires. He even helped me trailer my new bike in the rain. Couldn't be happier with Westfield Powersports!

I've been coming to this business on and off for many years. They used to be a huge dealer for jet…read moreski's, snowmobiles, ATV's and other big boy toy types of fun outdoors items. But over the past few years they seem to now deal more in used, no more new, toys, and inventory has decreased a lot. I assume to fit the volatile market for these types of things. Their service dept has done some repairs to some of my toys in the past, and they did a good job at a fair price. They are located out in the country in the middle of farm field's but have a nice operation with a good repair shop, and nice showroom with lots of accessories for sale. You will notice all the off road toys lined up sitting outside when driving by, making them easy to find, haha. Just pull back their driveway and park. The staff were always friendly and knowledgeable and seemed eager to help. They can also send a truck and trailer to pick up tour broken down unit, if you have no way to haul it to them. I think this might be about a $50 fee, which could be negotiable, depending on repairs needed. Not a huge location and not heavily stocked as the large Indy stores, but if you're in the area they're worth checking into. You might find a great deal on the fun off road toy you have been seeking.

From the owner: We specialize in the repair and maintenance of many brands of ATV's, Personal Watercraft,…read moreSnowmobiles, Motorcycles, Scooters and Trailers. Polaris, Yamaha, Arctic Cat, Sea Doo, Ski Doo and others. We also stock parts, accessories and Lubes.

Review: Harley-Davidson of Indianapolis (Service Center)…read moreRating: I will not be returning to this location for service. My recent experience was the fourth time I have been turned away by the North Side Harley, and it was easily the most frustrating. I called on a Saturday to see if they had a rear tire in stock and the staff available to install it the same day. I spoke with Steven, who informed me it was first-come, first-served. Since I already had the wheel off the bike, I headed straight there, expecting a straightforward swap. After waiting for over an hour, Steven told me the technician claimed the rim was "too big" for the tire. This makes no sense, as the wheel was currently fitted with a Harley 180-60-16--the exact tire that came on the bike when I purchased it. To make matters worse, when I went to retrieve my wheel, the tire was left half-off the rim, and both the valve stem and valve cap were missing. When I questioned why it was being returned to me in that condition, I was simply told the manager said they could "refuse to service it." The lack of technical knowledge and the "take it or leave it" attitude from management is unacceptable. If you are looking for professional service or basic competence, I suggest looking elsewhere. This location has lost my business for good

I recently embarked on an exhilarating cross-country journey from the West Coast to the East Coast…read moreon my trusty 2015 Road Glide. Midway through my adventure, I faced an unexpected challenge--a punctured rear tire in Indianapolis. Despite my best efforts to plug and reinflate the tire, I needed a professional repair to ensure my ride remained smooth and safe. Arriving at Harley-Davidson of Indianapolis right as they opened, I was the first customer of the day. The service rep greeted me with a mix of empathy and concern, understanding my urgent need to continue my journey. Despite being swamped, he assured me he would check for a technician's availability. Thankfully, a tech was available. Now, here's where the experience took a turn. The cost for the (1) one tire and labor was over $500, with no discounts available--not even a veteran's discount. This was a bit disappointing, as other dealerships I've visited on my travels have always honored such discounts. The only discount offered was a 10% military discount on a T-shirt or other items. I had no choice but to proceed, as risking another issue in the middle of nowhere was not an option, and the timing made visiting another dealership impractical. On a positive note, they offered free water, although the coffee left much to be desired. The service itself was completed in a timely manner, and everything seemed to be put back in proper order, including my custom bags with high-strength securing bolts. Overall, while the pricing and lack of discounts were a letdown, the quick and efficient service ensured I could continue my journey without further delays. Also, there were goose hanging out in the parking lot. For these reasons, I'm giving Harley-Davidson of Indianapolis 4 stars.