I sold my car through this location and the entire process was painless, seamless and super easy and straightforward. Every staff member was super friendly and wonderful to deal with and I was in and out in under 2 hours. Definitely recommend this location read more

I haven't purchased a car in almost 2 decades. That being said; this purchase was so easy it was kind of scary. I also appreciated the time Taylor spent with me going over the whole buying and trading in process. I was probably there no more than 2.5 hours and I drove away with a Suburu Crosstrek that was in great condition. As well, something should be said about the Carmax app. It's straightforward and super easy to use. Looking for a used car and having all the specs and pics at your fingertip makes for a great intro experience for the consumer. Well done CarMax! read more

Good lord. This is some business model! I brought in a 2016 VW Beetle convertible with 13K miles and truly like-new condition. Even they agreed it was beautiful. No damage, no issue. KBB says 16'500 to 18'300. They offered 14K. Even a low-end place like Future cars offered 1500 dollars more and then I was offered 16'500 at Calstar. SHOP around. I've heard stories of people being given fair offers, but have yet to see it. Also watch out for nonsense. They said my car had TWO owners when it did not. I have the Carfax and original BOS to prove it. They then claimed that they had to get values from some website. Think about this: A used car lot and a Mercedes dealer both beat Carmax offer substantially. The folks I went to LAUGHED when I told them what Carmax had offered and couldn't understand it. Oh well...I buy a LOT of cars and Carmax won't be seeing any of them. read more

Got here at 430pm to start the buying process of a car. It is now 10pm and I am still waiting on the "short staffed" store. They should've given me a heads up before taking my keys and giving me no option but to wait. This has to be the least professional experience I've been through. What a complete waste of a day. read more

Look, I have had a great experience at CarMax during the car buying process on October 22,2021. I have over 11 years of dealership work experience under my belt. I stopped working at dealerships in 2018. HOWEVER, the one reason and THE ONLY REASON I will give CarMax 2 stars is the detail/inventory department. I am completely dumbfounded that they are putting these vehicles out on the lot. Or let alone letting people take them home. These cars are disgusting. The detail dept. is missing everything from wiping the screens to the dirt between the seats to the sticker residue on the windows. CarMax should be embarrassed. It's awful. They must not be paying what they used to for detail services. Shame on CarMax. read more

Went in to trade my 2004 Ford Mustang. I had heard that Carmax would give you slightly above Kelley's Blue Book value, but I had no idea! I called in at 3:30pm on a Friday looking to get my car appraised sometime within the week figuring they would need to schedule an appointment. They told me bring it on in no appointment needed! I rolled in, they took my keys, I sat in the waiting room watching TV and before the show was even over they came and got me to tell me they were all done. Not only was this a FAST, and EASY I got over so much over KBB I couldn't believe it! The offer was even good for 7 days. If you need to trade in your car I highly suggest stopping by and seeing what they will give you before you take it to another car dealership. read more

No hassle, easy transaction, good variety of cars. Never felt pressure and the process was very quick and easy , the way it should be. Would recommend. read more

This dealership belongs in every military town. This location was my first time using CarMax. This dealership will put those rip off "we finance E-1 and above" crap heads out of business. CarMax needs to open a Norfolk Location on Little Creek Blvd, it will put those rip-off car dealerships out of business. I enjoy the experience, the dealership sells the cars at blue book value. When banks don't finance, they fairly finance at what reflects of your credit score and credit history. There is no old geezer trying to trick you into a lease. read more

I'm am very disappointed in your service department as the service representative vibe and overall energy left a sour taste in my mouth. I believe customer loyalty and relations should come first in any business. I came into service today to first confirm my appointment for tomorrow morning. I initially called over the phone and ask for my brakes to be looked at because I heard squealing in the front end of my vehicle. The Reps booked my appointment. I was satisfied. This past weekend as I'm driving I hear a different noise coming from the front end of my vehicle , this was more of shaking-clunking noise as I accelerated. I take the vehicle to the local Dodge Dealership as this vehicle is a Charger. The car's Diagnostics test came back with a bad Drive Shaft and Leaking Water Pump. I provided this information to the rep at Carmax, before she read any of my paperwork the first thing she states is " The Dealership is just try to Upsell you" I didn't appreciate hearing that. So I responded "well are these issues covered under warranty " She Replies " Well I Don't know and you can't be seen tomorrow because you initially told us your brakes were the problem." Excuse me your job is to not tell me what the Other car dealerships are trying to sell me. Your suppose to be Representing the Carmax brand professionally and providing the best customer service experience. How do you work In Service Department and Not know what's Covered Under warranty ! Now the rep did schedule me an appointment but for a later date it's Inconvenient and I don't appreciate her energy. read more

This place is all about the customer service experience. Having just bought my first car from Carmax, I simply have no idea how other dealerships remain in business. First off, their website is incredibly easy to use. I actually found the car I wanted online and then went to the dealership to test drive it. Easy as pie. One great feature is that Carmax will ship any car from another Carmax dealership within 250 miles at no extra charge. Currently there are ten dealerships within this radius so you get to select from all that inventory. If you find a car you want outside the 250 mile radius then you do have to pay a shipping charge. No biggee. I call it the "Being Fussy" tax. Anyway, the salesman are incredibly polite and do not use any pressure tactics whatsoever. All prices listed are also of the no haggle variety. Some people may not like this but at the end of the day, I like knowing what I will be paying before I even walk on to the lot. The best item of all is that the Carmax processing fee is only $199. The last vehicle I purchased from a local dealership had a $499 processing fee attached to it and I have heard that others in the area charge as much as $799. Total BS in my book. An absolute rip-off. The only reason they charge that much is greed and the fact they know they can get away with it (for now). When I came to hand over my check and pick up the car, I was in and out in less than an hour. This was an exceptional car buying experience. read more

Awesome, simple, great experience! Never again will I shop at a regular dealership! Thanks for the simplicity and no hassle. read more

CarMax - The new family machine. - Used Car Dealers Near Me - Virginia Beach, Virginia

Very Pleased with Carmax My agent was Tina Greene and she was very helpful. Walked us through the entire process and even helped us find another vehicle when the one we purchased was too long for the parking spot. I took her card (several) and will give them out to friends. John O'Connor read more

If I could give 10 stars I would! Like most people, I never look forward to buying a car at the dealership. I always feel as if I got ripped off, sold stuff that I didn't need, secret little plans going on behind closed doors between the salesman and the manager, etc, all in an effort to suck as much money out of me as possible. With that said, I purchased a car for the first time from CarMax yesterday and as the result I will never, ever, ever, ever, go to any other dealership ever in my life and if I can convince friends and family to share my thoughts, I will! As for my experience, here goes: I am from NYC. My kid lives in VA Beach (military). I came down to visit for the week and decided it was time to replace his 2009 Scion with 155,000 miles with something more dependable. The stress level was running high thinking about dealing with scammers at local dealerships and trying to sort this out before I had to head back to NY in a few days. I wasn't sure if this would be possible. As I randomly drove the area, I spotted a CarMax. I remember seeing the commercials and that they marketed themselves as buyer friendly, straight to the point, no haggling with the price, everything is on the up-and-up type of place, etc. I decided to stop in and it was the absolute best thing I could have done. I was greeted by Stephen Hamilton, sales consultant. Stephen was awesome. No pressure. Gave us a real quick explaination about CarMax being that it was our first time here and let us on our own look through the inventory without anyone creeping behind me, asking questions of me, etc. it was awesome. Stephen came to check on us after giving us our space. At this time I had questions.. Questions about a particular car we saw and questions about financing. Stephen answered everything so easily and in simple detail. He knew his job very well and made us feel very comfortable because it wasn't a sales pitch answer or a push to do anything at that moment. He simply answered the questions as we had a nice, normal, calm conversation and didn't make me feel pressured or embarrassed, etc. There was never any talk about how much I'm willing to spend, etc. It was awesome! All the cars were nicely parked on display with the price and sample financing rates, etc. All the doors were open so you don't have to ask anyone to check out a car either. Everything was very organized also. Sports cars, SUVs, mid-size, etc, all in there own areas. Everything was clearly displayed on the windows - price, mileage, year, and the options the car was equipped with as well as gas mileage. We took the car for a test drive then returned to start the purchasing process. That to was awesome. It was so easy. A 5 min credit check, a few clicks of the mouse a few financing options to choose from and within 15 min the car was being washed and prepped for me to take it home. Nicole zukowski was the business office associate who handled the financial aspects of the sale. Stephen stayed with us the entire time to make sure everything was done right. As a seperate transaction, they even bought my kids car and gave us what I consider to be a super fair price for the condition it was in. All the other dealerships basically scam your old car from you as a trade in and you never really know what you got for it. They will tell you a number but somehow it never seems to add up, right? Always strange explainations for hidden fees, etc. CarMax is super transparent and everything is simple to understand. You don't need an accounting degree to try and keep up with and understand how they are figuring the price, payments, etc. From beginning to end, it took about 2 hours to find a car, drive it, buy it, and get out the door on our way home with the new car (2016 Honda Civic). There was absolutely zero aggravation, zero nonsense, zero feelings of uncomfortableness, zero feelings of getting taken advantage of, pressured, or zero feelings of being unsure about things. The operation was a class act, well oiled machine, and professional people. Some may read this and wonder why I would be so excited about my experience. Please understand people, I am a New Yorker which is a tuff place to find honest people. Regardless though, the takeaway from this review is that I guarantee if your looking to buy a car and have realistic thoughts of what the car costs that your looking for and are looking for a quick, painless, easy, simple operation then you will love CarMax. I can specifically vouch for this specific CarMax in VA Beach and their sales consultant Stephen Hamilton. Thank you everyone at CarMax in VA Beach for making me a fan especially Stephen. I will be a return customer from now on. The experience was unbelievable! Brian and Kyle read more

Dishonest practices and poor customer service. Vehicle was put on hold 10/30/2021 yet someone at the dealership was permitted to test drive and begin a purchase on 11/1/2021 when I had already initiated a transfer. Was informed issue was "resolved" only for the transfer to be canceled two hours later due to "necessary repairs". Once repairs were complete on 11/2/2021 I was NOT notified and, although the vehicle still showed in my profile as On Hold for me, the vehicle was put On Hold for another individual. One of the 5 customer experience representatives I spoke with divulged that the vehicle was already transferred FROM Virginia Beach TO Virginia Beach, which seemed strange and something he had never seen before. If CarMax is going to engage in deceptive practices they need to better train their employees to either say less or cover their tracks more. I was hoping CarMax would be a convenient car buying experience when in fact it involved far more time and frustration than a car purchase at a traditional local dealership. read more

Went in to get a "30 minutes or less" appraisal on my car. They ended up forgetting I was there, the guy who was appraising me left work, then over an hour later I asked about my car. Someone quickly apologized then offered $5k below the KBB. Unfortunate experience, hope others have better. read more

My sales consultant Callum was helpful until I wanted a cheaper car due to the down payment being unreasonable. After that he stopped answering his phone and texts when I reached out on multiple occasions. I guess my commission was not enough for him. I wouldn't recommend him. read more

This place is ridiculous. My wife and I bought a car from them two weeks ago and after two days we started hearing a noise coming from the engine. We brought it back to carmax and asked them to look at it. They told us nothing was wrong and just brushed us off. Not to mention the lady we worked with in the service department had an attitude like we are a huge inconvenience. They told us we can take it into Volkswagen to get it looked at. Volkswagen came back and told us that the whole engine needs to be replaced. Now Carmax is giving us the run around to get a loaner vehicle. Carmax claims they put these vehicles through an intensive inspection but clearly that is false. read more

In the past month I have sold two cars to CarMax and bought another. The facility seems to be very customer service oriented. When I took my first car to sell the salesman walked me through the process and kept me informed along the way. (I came back and bought a car from him an hour later.) I had some concerns and brought that car in for service today. As it was within thirty days all work was done at no cost. They found/resolved each issue with genuine concern, gave me a loaner car too (as the repair would take longer than 24 hours). They even called that night to advise of the status and confirm the completion date for the next day. I am pleasantly surprised. I will give them all of my future business as well as recommend them to everyone I meet along the way. read more

CarMax - I named her 'Max'. Short for Maxine. Her name is even written on the rear bumper. ;-) - Used Car Dealers Near Me - Virginia Beach, Virginia

Went in on a Sunday and they were very busy but I made an appointment for Tuesday. The sales man came in on his day off. He was very patient and had a great attituded. It was not long before I was driving off in the car I wanted with the payment I wanted. I would recommend this dealership , all of their staff were very friendly and helpful. read more

Brought my 2012 Ford Focus in for service because "luggage compartment open" warning continued to flash. Carlos is service department once again took care of this problem and had me back to normal before lunch. Oh, and he had it covered under warranty so it cost me $0! Carmax customer service is the best of all card dealers for sure and probably most retailers in general. They are the Four Seasons of car dealers.! Thanks Carlos! read more

THIS WAS THE WORST EXPERIENCE!! NO ONE GREETED ME AS I WALKED IN!! Was able to walk around the entire lot with no one approaching me. I came in with a check from Navy Federal, ready to purchase a car. Didn't feel like they deserved my money. Professionalism and customer service is EVERYTHING!!!! read more

I would give -5 if possible. Let's set the stage for how CarMax treats their customers time and how they show respect. After having my vehicle totaled out for water damage my wife and I found a perfect family car for our growing family. So we decided to budget more than what our insurance was giving and upgrading my commuter vehicle for a very dependable suv. Since we live over 2 hours a way, with and 8 month old in tow we both had to change our work schedules and make the 2 hour trip and plan on making it back home in time for bath and bed time for our child. Finding our vehicle on the Carmax website and "reserving" was easy. I called the appointment center and confirmed the time and vehicle we planned to purchase. Easy peasy. We were excited. The day we drove to Virginia Beach CarMax there was a torrential downpour the entire 2 + hour drive. But we made our appointment and we were excited to see the vehicle and make it back home since the CarMax car buying process was so easy... so we thought. We walked in the door of the dealership and saw our names on the appointment board, and were quickly seated with a salesman. This was going great so far. After exchanging pleasantries and asking which car we were here to see there was confusion replacing the salesman's easy going facade. This is where the story takes a turn for the worse. After the salesman goes and talks to the floor manager, he comes back and says the vehicle that CarMax "reserved" for me was to be shipped to northern Virginia. He told me that he didn't know where the vehicle was or what happened that I wasn't contacted. My wife and I were holding out hope that this was a computer error and that the competent CarMax employees could resolve the situation and we let them work to fix this. For an hour and 20 minutes. With an 8 month old. During the back and forth with the salesman I asked several times where the vehicle actually was. "Oh, I don't know, we are tracking it down as we speak...." is the reply I got every time I asked. After sitting calmly for an hour and 20ish minutes my son became a little antsy and we decided to take a walk though the lot since it had stopped raining. The doors opened to the car lot. And what do you think I saw. The "reserved" vehicle that no one at CarMax could track down. The topper is that as my wife, son and I were sitting at the sales desk the salesman had a view of the vehicle over my shoulder the entire time. I absolutely was confused and extremely irritated that for over 1 and a half hours at this point we had been Lied to repeatedly, and now that I'm looking at the vehicle in the flesh that we were planning on buying I wasn't allowed to even know it was there. As soon as the salesman saw me heading towards the door he did a cowardly shuffle and stuttered and came up with excuse after excuse as I'm looking at the vehicle that he said several times that no one at Virginia Beach CarMax knew where it's location was at the time of my visit. After talking to his manager. And acting like they were trying to help me out I left with assurances that CarMax would make it right. I just got a call from Darren, the CarMax manager, saying basically someone at CarMax changed the reservation status the morning that we drove up. No reason was given, no real apology and that the only incentive was a wave of the transfer fee of another vehicle. This experience that CarMax as a whole, bc I spoke with an android, I think, from their corporate location and CarMax Virginia Beach, has given me several reasons to never step foot in their store brick and mortar or online ever again. And I suggest no one else does either. I would give -5 if possible. Let's set the stage for how CarMax treats their customers time and how they show respect. After having my vehicle totaled out for water damage my wife and I found a perfect family car for our growing family. So we decided to budget more than what our insurance was giving and upgrading my commuter vehicle for a very dependable suv. Since we live over 2 hours a way, with and 8 month old in tow we both had to change our work schedules and make the 2 hour trip and plan on making it back home in time for bath and bed time for our child. Finding our vehicle on the Carmax website and "reserving" was easy. I called the appointment center and confirmed the time and vehicle we planned to purchase. Easy peasy. We were excited. The day we drove to Virginia Beach CarMax there was a torrential downpour the entire 2 + hour drive. But we made our appointment and we were excited to see the vehicle and make i read more

100% the place not to go if you want to sell your car to them they will absolutely rip you off if you're dumb enough to sell your car to them they try to make almost $7000 off of me my car was almost brand new with only 13,000 miles on it so basically they had my same car on the lot with more miles on it and was trying to get anywhere from $23-$24,000 and they only offer me 15,000 come on man how greedy do you have to be read more

This Carmax is trash. I transferred a truck to this location which cost me $250 in addition to the price of the truck. They sent me an email at 7:00pm and I drove on over. I looked at the truck and decided I wanted it but my bank was closed so I told the sales rep I would need to bring a check in the morning. He told me they couldn't put the truck on hold and that I needed to use Carmax financing because the truck wouldn't be there in the morning. Really? $250 and you can't hold it for 12 hours... over night? Not only that but when I did show up at opening the following morning they gave me the runaround for 3 hours before they sold me the truck. And the icing atop this overly expensive and disappointing cake was just seconds before I was set to drive off the lot in my brand new truck the detail guys cracked my windshield so they couldn't give me the vehicle I JUST PAID FOR! No apology, no compensation, just "oh well it's a hot day and sometimes the cold water can..." no dude your branch is unprofessional and careless and you damaged a $40,000 truck. So here I am sitting at home truckless because this Carmax is trash. The rep said it could take 1-2 days for Safelite to get around to it... he'll give me a call. read more

We purchased a 2013 Ford Escape here in July 2020, It had its state inspection 6/20. By 12/20 it had to have a control arm replaced, the axel shaft replaced and we are currently waiting for a tow truck. The car had 95,000 miles when we bought it & 97,000 miles to date. I've been told by multiple service people that it NEVER should have passed inspection with control arm and axel issues. Calls go unanswered and their service department said to go elsewhere, they are only taking 90 day customers. Thank god we bought their overpriced extended warranty or I'd be out over 1350.00 in critical repairs for a car we've had 5 months. Do yourself a favor and go ANYWHERE but CarMax. We might be stuck with an overpriced lemon, but I hope you won't be. read more

I went to CARMAX to purchase a car, not to save money but I thought to relieve the stress of Of buying a car. My experience was bad all the way through from start to finish. After purchasing the car I attempted to pay with my credit card and was told they don't accept Credit cards. I asked if they could call and verify my credit but was told their system did not Accept credit cards so I payed by check. Then I was taken to financial office to complete the Paper work and while their was sold the extended warranty, Was told their to use my credit Card which I was told earlier would not be accepted in their system. This cost me an extra Aprox $300. When we were called that the car had been inspected and was ready for us to pick up we Returned to CARMAX for pickup but was then told that an issue had come up. The car had Apparently been bumped during cleaning process and had small dent and paint that had to Be touched up and buffed and to leave car until called. After being called we again returned only to be told that the paint had not dried and matched Up like they expected and to again leave the car until called. We again returned when called the car was ready only to LEARNE they did something while They had the car to the tailgate and it would not shut. Again had to leave car. I told them we Did not live near CARMAX after making 4 trips their I would appreciate if they could bring us the Car when ready. Was told no problem. Was called car was ready to be picked up. I asked if they were bringing it to me. Was told the Car was ready for picked up at our convenience. My wife loves her car but I will strongly WARN not RECOMMEND against buying a car at CARMAX to all my friends on social media and ask them to share the same. read more

I am so angry! I went to carmax with my husband we bought two cars. 30 days into having the car my Ford Escape overheats. They keep the car for maybe 2- 3 weeks. It came up with over 40 codes! They fixed what was wrong and gave it back. I got the car back July 3rd and didn't drive again till Monday. I realize driving the car Monday my haggled for the muffler was broken! I'm not saying it was there fault but it was falling out of the bottom. My boss went and wrapped it up with airplane wire. Anyways, that Monday I was on my way to work it overheats again while I'm waiting to turn. My car just completely shut down wouldn't let me pull to the side. So I give them a call. I'm so upset because IM A CARGIVER I PUT SPECIAL NEED KIDS IN MY CAR! So, I'm angry, scared and upset. I just don't even want this car anymore. Well you think they'd find something, NO. They kept saying they can't get my car to over heat. I'm hoping that it's just a one time thing and my car is fine because I haven't even made my second payment yet. And you bet I'm going to drive this thing until it catches on fire before going "oh see something was wrong!" Oh, and the best part, I get an email August 1st, it reads "please give us a survey about your car on July 29th." I was like what?! So I call at first HEATHER is confused and says they told her that I picked up my car. Well someone is about to call the cops if they let another people drive off with a particular white Ford Escape. Turns out they just lack intelligence because the car was there. Then HEATHER proceeds to tell me there was a voicemail left on my phone on July 25th. I was like "no I'm sorry I didn't get a voicemail" and this woman very angry says "I left it personally!" Well honey, I don't know who you called because it WAS NOT ME! I made sure to call my phone company for a record of my phone calls because I will not be lied to. You might have called someone Heather. But next time make sure you called the right person! Im so mad! Annoyed! Frustrated! And if my vehicle ends up hurting me or one of my clients it's ON. I've already contacted a lawyer because I'm sure Lemmon law will kick in here shortly. Hope it doesn't because my car is PERFECT FOR ME... except the mechanics. read more

I talked on the phone one of their salesman named Shaq and he hang up a phone on me. Because he told me that they can't transfer 2 vehicles but when I ask him why they don't put in their website , he doesn't have a good answer about it and he hang on me. What a rude salesman. read more

Car engine would randomly stop working. Accelerator pedal. Within warranty & basically told that's what you get when you buy a used car!

Got a good deal, got good value on my trade and everybody was very nice. They even delivered my car! Nice bathroom with every clean floors and lots of cars read more

Any dealership that doesn't haggle on their prices shouldn't be in he business. This "no haggle" stuff is a sham

I wouldn't recommend them, I bought a vehicle that needed something look at they were supposed to call it's been almost a month now gotta do what you says read more

This place is a joke. if you're a woman do not go there to have your vehicle appraised. for them to purchase. I have a 2008 GMC Sierra pick up. ask my wife Saturday morning to take it there to see what they would pay for it. they told her that my motor was bad. and they would give her 2500 for it. when I just drove it to Florida and back last weekend. and my motor runs fantastic. not to mention I'm a very knowledgeable mechanic so if you don't know anything about cars make sure you take somebody with you that does. and the only reason I'm giving it one star instead of none because it makes you to be able to post your review read more

Robert was awesome and I love my new, used Mini Cooper! The process is so easy....I'd never shop anywhere else.

Carmax wrongfully repossed my paid off car. They said there was a loan but there never was. I traded in a luxery vehicle and even got money back!there is no loan on my credit report either and they ignore me ! 16000$ and my car stolen from me! read more

I had the privilege to buy a Ford Explorer from this company and I must say: It was the best car buying experience I have ever had. I was looking to buy a new entry level or XLT model for about $32,000 and searched for one on line. CarMax had a 2013 LTD version for about the same price with only 23,000 miles on the odometer. The car was absolutely "cherry" and when I checked online again I could not find the same vehicle for less than $36,000 elsewhere ($46,000 new approx.). To boot I got $2000.00 trade in on my Ford Focus Wagon, which was about $500.00 more than she was worth. The salesman we had was very good and I never felt any high pressure. This guy had been with CarMax for eight years because he really believed that the ethics of the company was extremely fair to their customers. CarMax did give me the wrong key code for the electronic door lock, so I had to go to a Ford dealership to get it checked out. However, CarMax did give me my money back for the cost ($38.00) of getting the correct lock code. read more

No human being ever contacted me. I received two auto-robot emails from Carmax. The next day I did the same pattern with Driver's World. Within an hour of submitting my application online, I received a call from Drivers World and then the next day I was test driving. Today we have the car. Need some work on your Customer Service and follow up Carmax. read more

I didn't have any problems while finding the car I wanted even it was from a different carmax dealership. All the employees were very friendly and I didn't feel pressured at all to purchase a vehicle. I would highly recommend this route if someone is looking about going the used car route. read more

Went into car max looking to trade in my 2015 ford focus that has 21 k miles they inspected it and within 10 min they said they will only offer me $4800 for it absolutely ridiculous funny how we go right down the street and they offer me 12500 never doing business with them again read more

I just purchased a 2014 BMW from Carmax Virginia Beach and after the second day of owning it the BMW car malfunctioned with a Drivetrain issue. I waited for hours for a tow truck and was left stranded. Bobby Clarke was enthusiastic to sell me the car but when I called to get help he was hard to get a hold of. The same thing happened to one of my employees who attempted to buy a used Mercedes. After the second day of owning the car everything went to limp mode. So he retuned it and got another car. I am not sure how CARMAX makes the car pass their inspection test but I feel its all fake. Lets just see how long it takes to get everything fixed. Buyers be cautious. read more