Don't buy a used car at CarMax, we purchased 2020 Toyota RAV4 with 20,000 miles on it on April 10,2025 Maintenance light went on a 4 months later with 24,000, I took car to my mechanic, got oil change, he told me all my tires were dry rotted, I contacted CarMax & they said after a few times going back & forth to bring car to Ocala so they can inspect my tires, I had appt on September 2,2025 10am, Jason @ CarMax told me my tires weren't that bad! They would not replace them, my husband & I felt unsafe driving car with dry rotted tires so we got them all replaced! Look at picture of our tire, just took one but all were the same! Terrible customer service read more

CarMax - You tell me this tire isn't dry rotted! They were all dry rotted - Car Buyers Near Me - Ocala, Florida

All I can say is thank you Carmax Ocala for the wait, the rep with no name, the switch in the offer, and the refusal to negotiate. We were definitely buying that day, and you could have been our 26th purchase, but you missed that. Your total lack of interest sent us to Jenkins Subaru, where we were treated with respect, and where we found the perfect vehicle at a phenomenal price - aT a dealership that made us feel that our business was valued, which made the decision to buy from them quite easy. We left your lot in our old vehicle but theirs in a new Outback at a price that certainly rivaled anything you could offer. Win-win: you stuck to your plan and we got a great deal elsewhere. read more

I had a very good experience with the Car Max in Ocala, Fl! I purchased a beautiful 2017 Toyota Corolla for a very fair price. The process was easy and smooth. After the purchase I was told the battery was bad and there were dirty filters in the car. I took it back to Car Max and they replaced the battery and two filters at no charge. So I was happy. Love my Corolla so happy to have it after loosing my other Corolla in Hurricane Helene! read more

I went specifically to sell my car. The offer they told me was significantly under priced. I told the sales associate before I left that I was no longer interested. They called and texted for several days afterwards even after I told them to stop calling. I wouldn't recommend using this car dealership for selling your car. read more

Great experience. Great staff. Honest and professional and easy to deal with. We will definitely be back. Thank you for everything.

Max care warranty is a joke, though I do not think it's funny. Do not buy the crap warranty these people try to push on people. I just went to the place they sent me to because they can't fix it at the dealership garage, and I just paid the bill with zero help from Carmax. read more

My husband had gotten an on-line offer for our car. We went to Carmax without an appointment expecting them NOT to honor the offer. The wonderful sales person, Marquise Watkins, took pictures of our car, sent the pictures to corporate, and the same on-line amount was offered to us. No hassel, very pleasant people to work with, and the deal was completed. They even paid for a Lyft driver to take us home. I would highly recommend Carmax to buy or sell a car! read more

I had a vehicle transferred from Alabama. It arrived earlier than expected, which was fantastic. I also did an online appraisal for my 2012 vehicle and got a great price for it. I had to take a lot of pictures of it and share them online with any information regarding damage or issues with it in order to get the appraisal amount finalized. I was able to get preapproved online for the new car, did all the paperwork over the phone. We took carmax's financing initially which was a very high APR, we then called and got a preapproval from a local bank for half the rate so we were able to switch the financing over within 3 days. (Carmax even extended the 3 day period for us because of my husband being out of state and unable to sign in person.) When the car arrived from out of state and was inspected, we were able to do curbside pick up. We did still have to sign in person and transfer the license plate. It took one hour since I did everything online and over the phone for the appraisal and purchasing the new car. We did purchase Maxcare and have used the service department about couple times for cosmetic things to be fixed that were covered by the 90 day warranty. Purchasing a car here is stress free and well worth avoiding car dealerships. I'd recommend it if buying a car and getting jipped by snakes (car salesmen) makes you want to avoid buying a new car. read more

Only place to sell your car. $10,000 over the offer from the close by Ford dealer. My vehicle was licensed in Virginia but the staff took care of everything. Gave me a fantastic offer. Very pleased! read more

After reading some of these "Sour Sally" reviews, I almost didn't go to CarMax. So glad I didn't take heed. The car buying experience was quick and painless. Marquise and the team at CarMax made me feel comfortable, and answered all my questions. This CarMax in Ocala had integrity for sure in a comfortable, clean environment. My suggestion if you are on the fence, go in and see for yourself. read more

I hope buying a car is a better experience than selling one. And from the other reviews it does not appear to be the case. In any event, be prepared to wait for hours. read more

CarMax - Ocala CarMax - Car Buyers Near Me - Ocala, Florida

Lee was amazing! We got an online offer and went in without appointment. Lee answered all our questions, gathered required documents and took pictures of vehicle. Appraisal took less than 10 minutes. We signed the documents, got our check and were out the door. Whole process took about 30 minutes. Thank you for a great experience! read more

Awful, waste of time experience. Went to get an appraisal for selling my car to them. First they overstated the mileage by 18k miles. When I pointed it out, that led to another wait for them to review and rewrite the offer. Then I get their offer and it was thousands of dollars less than the lowest offer I had from one of their competitors. I reviewed the statement they gave me and noticed they didn't include all the options and features that my car had. When I pointed this out to the representative, he told me it didn't matter. Whatever was given from their "appraisal professionals" was their final answer, even though, yes, he acknowledged he originally got the mileage wrong and could see for himself that included features were not valued on the offer. (I'm talking simple to confirm things things like tire size and navigation system.) They also don't do car pick up or any shuttle service. If you're deciding where to sell your car and you don't get an offer when you enter your car details online, I recommend just skipping the CarMax Ocala dealer experience and going somewhere else. read more

Have bought from Ocala Car Max previously with pleasant results, but today's experience was not a happy one. I suspect it was all due to "manager" Jason. Don't want to buy there again until he is gone. Don't trust him. read more

If I could give zero stars, that would be my rating. I purchased a 2021 car from here in February of this year and, upon inspection, found the rear seat belts were shredded. A service ticket was opened, but no one ever ordered the parts. After TWO MONTHS of calling and getting passed from one person to the next, I finally found out they would order the seat belts and install them today. Imagine my surprise when I was told they only ordered one, so now I'm back to waiting with nothing but broken promises and exceptionally poor service. THINK TWICE BEFORE BUYING HERE. read more

After buying several cars at Carmax in Fort Myers and having zero issues, we didn't hesitate to look in Ocala when we moved. Unfortunately this store or just the world in general anymore has zero pride and standards in what they do. We paid $600 to ship a Jeep from NJ and was told it "was inspected and certified". My husband went to look at it and test drive it and immediately smelled something burning. The salesman said it might be a belt, he'd make a service appointment for that and to fix the broken windshield and my husband decided to still take it. Upon getting home my husband inspected everything and found the coolant BONE DRY. Some inspection Carmax did. He filled it up and it seemed to maintain its level and the burning smell went away but we still took it in to have them look at it. It took less than 15 minutes for them to do a "thorough inspection" and to declare everything perfect. The following week we moved the jeep from the carport to the driveway and there was a large oil puddle underneath it. We cleaned it up and it came right back and looking at the undercarriage there was oil everywhere. We were thankfully 3 days shy of our return window and returned it for our full amount. This jeep is right back on their website for sale only a week later and with these issues we are sure it was a head gasket issue that they probably just covered up. Because of this transaction we will NEVER shop at any carmax again - we recommend you see proof of this inspection or take it to your own mechanic, so not trust these guys to do a good job. read more

I stopped in to CarMax today because my tire sensor light came on. (I have a CarMax car). I went to the service department and asked if I could get the air in my tires topped off, so I could monitor my tires. First, they asked if I had an appointment. Um, no- the sensor just went off. Then they said they would need an appointment to remove my tire and test the sensor. I reminded the gentleman, Steven, that I was not asking for that type of service, just topping off the air. He said that was something he could not personally do. Really??! He works in the service department. I left and went across the street to Tire King. They "got" what I was asking, topped off my air and I was out of there in less than 5 minutes. Not at all impressed with our local CarMax, which is a shame, because the one I purchased my car from was outstanding. read more

My 2019 Honda Passport XL was appraised for a acceptable price, the car was then pared in my driveway for 10 days. When I took the car to CarMax to sell they lowered the price $800. read more