LOVE! Elijah & Jesse were VERY helpful and made the process super easy. Takes a few hours for the general process, loan and all, Elijah even transferred my tag for me in the heat. :) I would recommend them read more

I purchased a 2024 Ford Bronco Sport from Auto Max of Ocala on March 27. Just over a month later, on May 3, the vehicle became undrivable when the hood unexpectedly flew up while I was driving, causing extensive damage to the hood, windshield, and front fenders. When I contacted Auto Max, I was simply directed to Ford for assistance. Since then, I have spent months trying to get answers and support. Unfortunately, Ford has not been helpful either, and I have been left without a resolution while my vehicle sits unusable. As a customer, I expected more support from the dealership that sold me the vehicle. Instead, I was passed off to the manufacturer and left to navigate the situation on my own. A vehicle that was purchased less than six weeks earlier should not suffer a failure this serious, and customers should not have to fight for answers when it does. This experience has been extremely frustrating and disappointing. I hope both Auto Max and Ford take greater responsibility for helping customers when serious issues arise shortly after purchase. read more

Whoa! Superb guys at Dealership treated this Senior Citizen and her Dog like a Queen!!! Thanks Frank, Ramon & Matt! Easiest, least stressful transaction. I called the Dealership, got invited in, test drove the exact vehicle I wanted for WAY less $$$$$ than everyone else I contacted. Sweet Crew!!!! read more

AutoMax Ocala - Liam , my little sidekick - Car Dealers Near Me - Ocala, Florida

Amazing buying experience. Timi and Ernesto handled all the details online then I finished the paperwork at the dealer. Annette handled final finance paperwork and we were on our way. One of the easiest transactions I have ever had. Some of the nicest people I have ever encountered at a car dealership. Thanks to all that made this happen. Low pressure sales is wonderful. read more

AutoMax Ocala - Slightly used 2025 Tundra - Car Dealers Near Me - Ocala, Florida

The only good things about this place was our sales man, Elijah! I would definitely recommend him to anybody looking for a new car! They tried to charge me $1300 for a "reconditioning" fee for a car that had bald tires. Luckily Elijah was able to work something out for us! Now 2 weeks later, being told that my tire rods are completely shot too! Make sure you fully examine before you buy, and look for the hidden fees! Thank you Elijah for all your help! read more

AutoMax Ocala - Love my new jeep! - Car Dealers Near Me - Ocala, Florida

Theres no " give and take"... paying over 30 k fir a car and i cant get a working key fob? AND the salesman "knew a guy" who dies fobs cheap/ they couldn't at least top off the gas? My previous 2 purchases from here were much better...may seem petty to some but going the extra mile can make a huge difference in customer sales and service read more

I went Saturday and looked at a car at automax Haley came out I decided on a 2024 Volkswagen a African-American man took a picture of my vehicle guess he was the manager there . I brought my 2016 Jeep in there to trade it in okay they offer me $4,000 for my trade in . I went this morning and got the check my car end up stopping on me and the holes around my radiator end up shooting out water. I guess heat because it was loose and I've explained to Haley about it and she said that I would have to bring the car in when I get it started the car has to be running okay I brought the car in running but the hole came off round the radiator again so I needed to tighten it and they said that they could not tighten it that I had to get some one to do it that they couldn't tighten it so another salesman was trying to tell me to take the call to tuffy hello someone I'm trying to trade the car in you already told me you going to buy it. They bank have already gave the check . It's already showing up in my account. I'm here to get the vehicle do you know that I wasn't able to take the car they said that the car had to be running in good condition Wow that ain't what you told me Haley you told me the car has to be running to come there I can't get the car towed in so I got the car running and brought the car there with the check that's wrote out to AutoMax to get another vehicle so now I got to go back to the process in the bank to get that check cancel and to get another check so I can go try and find me another vehicle. I didn't even drive the car from AutoMax my car I just had the car towed home. Haley I also miss a hour of work today trying to get the car. I'm so disappointed with that salesman she said to bring the car and the car has to be running that's what I did and then to say your manage decided not to sale me the car who does that who trades their car in excellent condition who does that only because of the hole came out and steam come out then you want me to take the car and get the car fixed and then come and trade the car in unbelievable but nothing surprised me in this world anymore with anybody it's all about the mind and dollar they didn't want to invest in getting the hole fixed but they wanted me to go get the hole fixed. But to God be the glory you can be up today and down tomorrow nothing guaranteed but the word of God business crumbles everyday you have to be careful what you do others. Then to ask me without the trade will the bank give me the trade in amount so you want me to have to car payments unbelievable. It will work out for me. read more

Not sure i would go back to Automax for a used SUV. The 125 point inspection not sure why they would advertise that. The SUV i brought had 2 bald tires,headlight out,bad tire pressure sensors and need an oil change. read more

Great experience from the Parking lot all the way through signing docs. A great team and highly recommend.

I drove two hours from the east coast to Automax in Ocala to by a specific Nissan Z for 45,000 dollars. I asked for the sales guy that I spoke with on the phone, Rich. I asked for the dealer fee and any other associated charges. He would not give me the information. He insisted on getting a copy of my license and having me drive the vehicle. I told him multiple times that I did not need to drive the car. It's essentially new with 700 miles on the odometer. I asked again about the reconditioning fee and he would not give the figure again. Why would there be a reconditioning fee on a car with 700 miles. I had payment in my pocket and he told me if I did not drive it, there was no deal to be had. He said "take it or leave it". So we left and purchased a Z elsewhere. What a sneaky way to do business. I would avoid this dealership at all costs. Arrogance 2.0!!!! read more

They add on about $3,000-$4,000 in fees, then if you say no, they call back and still tack on about $1,200 in fees.

I went back to Automax Ocala because we've had good service and an easy experience through the buying process. We bought a car there several years back and at that time we were told that every car that is for sale on the lot had been gone through thoroughly and you can by with confidence. Having that reputation and attitude gave us peace of mind to go back and purchase our next vehicle. Well, a few months back, we purchased a Chevrolet Suburban and really liked the car. About a month after buying it, it became very evident that the transmission was bad , so we spent $600 out of pocket to have the transmission serviced to see if that would fix it. Not only did that not fix the transmission, but the coolant started getting low for the motor without any apparent leaks leaving me to believe that not only was the transmission having catastrophic failure , but the engine was also having catastrophic failures. We contacted our salesman and he told us that we could bring it in and trade it in on a different vehicle. We picked out a vehicle that had less miles on it and we were told that it wasn't even on the lot yet to be sold, sbut they would put it through detailing and service and it would be ready for us to test drive . Our understanding was that it wasn't being shown yet and it would be there when we got there. We rearranged our entire Friday to go up and make the trade, as we are extremely busy people and we live an hour away. We were literally five minutes away when we received a phone call that the car we were going to look at had been sold right out from under us. That in and of itself is completely unacceptable.. The salesman encouraged us to come and look anyway. The only vehicle that was like what we needed, actually had more miles than the original vehicle we had bought, but we were in a tight spot knowing that the vehicle was not road worthy and my wife needs a reliable vehicle for work. Reluctantly, we bought the vehicle, believing that surely they would stand behind it, because they sold us a bad vehicle and sold the potential replacement vehicle out from under us. Two weeks after we bought the GMC Yukon, the transmission started making the same noise as the Suburban. And we took it to the mechanic and found out that it had a bad transmission as well. I immediately texted my salesman and got no answer. It wasn't until I called for his supervisor that I was able to get anyone to talk to me. I found out that it didn't matter to them about my whole circumstance. They would not stand behind their vehicle and I'm responsible for any and all costs for the repairs needed or that if I traded it in , I would have to pay the difference on the trade in.. We are honest and hard working people and can't afford this. My advice would be to go elsewhere. read more

I was looking for a Nissan Titan and AutoMax had a 2021 with only 12,000 miles. I went to AutoMax and found it on their lot. All pictures and descriptions of the truck online matched what I saw in person. Our salesperson Maria approached us and helped us with the truck. She was very kind. She got the keys for the truck and let us look at it. We took it for a test drive and I fell in love with the truck. The truck still had the new car smell that I love and even parts of the truck wasn't even used. Some parts still stored inside in plastic. The truck is mint! Not sure where they get their cars, but a lot of the cars on the lot looked great. Huge selection of great cars, but I had my eyes on that Titan. Maria was very easy to work with, didn't make me feel any pressure, or uncomfortable at all. All the staff was very nice, courteous, and outgoing. Not once did a feel like I was fresh blood in a pool of sharks. You know that typical dealership feeling. I didn't get that once with anyone at AutoMax. The process was very quick and painless. I kept waiting for some kind of catch. I didn't try to get them to lower the price either. Their prices are very fair. Compared to carmax, carvana, and other dealers I was looking at, they had the best truck at the best price. I was selling my car on the street the next day and was using that money for a down payment. We completed all the paperwork that day and they held my truck overnight for me. Maria kept in contact with great communication the next day. I sold my old car on the street, came back to give them the down payment and pick up my truck. They filled the gas tank to full on the truck, yes even with these gas prices and a big truck, they filled it up. I was impressed. I was transferring my old plates, they took my plates and put them on the truck for me, and gave me a new registration. They gave me all my papers and the keys and we were on our way. It was really a quick and painless process. The inside building is really cool looking too. A really comfortable atmosphere. When we're ready to trade in our other car, we will be going to AutoMax Ocala again. read more

AutoMax Ocala - 2021 Nissan Titan with 12,000 miles - Car Dealers Near Me - Ocala, Florida

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This place is dishonest and lacks integrity. I had agreed to a price verbally and via text and drove a significant distance to purchase. I even signed a sales slip showing the price once I got there. Then, the "manager" pulled the typical used car salesman stunt and said the price was no longer being honored. I was paying cash with no financing needed and no trade in. I could've afforded their retrade but I decided to leave out of principle. Thoroughly disappointed all the way around. BUYER BEWARE. Go elsewhere if you want honest dealing people. read more

2 weeks late on reviewing. Bought a 2022 Silverado. Dealt with Ernesto, he was VERY knowledgeable and helpful. No bs with any aspect. Which i appreciated greatly. Great experience all around. read more

AutoMax Ocala - Car Dealers Near Me - Ocala, Florida

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I am actually shocked that the rating is so low. I personally had a great experience. After weeks of searching online and comparing prices I decided it was time to go see the cars in person. Auto max was last on my list because it was farthest from my home but I should have just gone there first and saved myself the headache. I found they were very upfront with the prices and very honest. Donte was my sales person and he was great. He was very friendly and I really felt like he worked hard with us and for us to get us what I feel is a very fair price on our auto. Our finance guy was Dan and he also was very nice and had us in and out and in our new vehicle in no time. There was some negotiation and some back and forth but I have bought cars from various dealers recently and I really have to hand it to Automax because they made me feel like a valued customer. I don't know maybe our sales rep Dante was just extraordinary. read more

AutoMax Ocala - Our new Jeep !!!!! - Car Dealers Near Me - Ocala, Florida

This place is outstanding! Son came in for his first purchase and Dan was amazing. Dan was answering my questions at 7:30 am and listening to all my questions and customizing a visit before we drove the hour. He listens!! Made us extremely comfortable and updated us repeatedly with every step of the process. Then once he made the perfect deal happen, he turned us over to Scott in financing. Scott was a hoot and for the first time in my life I didn't feel nauseous signing the purchase paperwork. He made it easy. We would recommend this place 100000% over any place else. Worth the drive ! Oh and I need to mention sat down to do the deal at 11:30 and was out by 1:30!!! Not an all day event! read more

AutoMax Ocala - Jakob with the best Salesman ever, Dan Gallagher - Car Dealers Near Me - Ocala, Florida

I'm writing this review to warn perspective buyers that, in my experience, 1) AutoMax Ocala puts on a face of an ethical and hospitable business, but disposes of it quickly if and when any issues should arise; and 2) AutoMax Ocala was willing to gloss over issues, to include safety issues, with me, which should make perspective buyers question what issues they'll gloss over with them. My experience: I purchased a used 2022 Acura MDX from AutoMax Ocala in May 2024. As was expressed to my sales associate, the vehicle was being purchased for my very pregnant wife to cart around our future child. I drove 150+ miles to make the purchase, with the representation that the vehicle lacked any material defects or notable issues. Upon arrival I obviously found a few flaws (like no second key fob and wheel locks, but no key - details conveniently omitted by both the sales listing and associate), but was able to get over those and opted to bear those expenses myself later. However, what I could not bear were the issues found at a local Acura dealership upon completion of a detailed inspection and more notably, AutoMax Ocala's complete disregard and courtesy to work out a solution. Not only did the inspection find 3 of the 4 wheels to have excessive (and poorly done) repair work completed, which could not be fully seen with the tires sitting on them, but also found that the vehicle was sold to me with 2 DIFFERENT brands of tires on it. 2 different brands of tires, with 2 different tire tread patters, shined-up well to make the discrepancy less obvious to the eye. I was told by Acura that a dealership willing to sell a vehicle like this was highly questionable and unprofessional. Hard for me to disagree and hard for me to accept any possible safety concerns this posed for my wife and unborn child. I called my sales associate and customer services representative, whom both had expressed strong convictions for a transparent and quality sales experience, to work out a solution, however, was greeted, in summary, with "my boss said too bad" and the vehicle had already been sold to me at a deep discount - I paid asking price on the listing, without an attempt to negotiate lower. Regardless, neither of these responses show any hospitality and more importantly, business ethics. **Tony L - in response to your comment: Yes, I'm looking for you to take a "further step" to help rectify the situation. ANY step. No one from AutoMax Ocala has suggested anything to help the situation. read more

Ernesto Daboub was a great help we told him what we wanted and he made it happen thanks for all your help!

Automax salesman/manager kicked a potential buyer off lot because he was not buying at that specific moment. Told to "browse online" in a hostile manner and told "to leave the dealership" by this individual as well. https://www.facebook.com/1632422677/posts/10222267637153152/?d=n https://www.ocalapost.com/automax-accused-of-kicking-potential-buyer-off-lot-because-he-was-not-buying-at-that-moment/ read more

As a follow up, 3 days after my purchase my truck started experiencing harsh down shifts that made the tires squeal, no cruise control and one day later an engine light code indicating 6th cylinder misfire. You would think they would stand behind what they sell and take the vehicle back, but I was told to take it to Nissan to get it worked on. $31k for a truck with 49k miles and after 3 days I am told to take it to Nissan in hopes that they might fix it. I knew when I noticed green coolant mixed with the orange in the reservoir I should have walked, but I paid to have that flushed and now I am having these problems and Automax is no help. Good luck with this dealer, better hope you don't need them after they sell you something. read more

Crazy overpriced. This place is run like a typical used car lot. Sleazy salespeople. Worse sales manager. I would not waste my time with this place. 1/10 read more

Horrible experience overall. They sell vehicles that have accidents on them and do not disclose them to the buyer I would avoid this dealership at all cost. You have plenty of dealerships to shop for a car on State RD 200. read more

For the love of God, do NOT buy a vehicle here. It was easily the worst car buying experience of my life! To keep it brief, they sold my husband a vehicle (we put 10k down) and a month later the transmission solenoid went out. While it was in the shop getting repaired, automax was USELESS in getting him a rental so that he could continue working. We argued with them and their GM , Tony for WEEKS to get reimbursement for the rental we had to pay for due to the negligence of Automax. Many MANY arguments later they gave us $500 to go away and told us to take our review off the BBB (I also HIGHLY recommend you read their BBB complaints. This is not new behavior for them). It is honestly so so bad! All in all, save yourself the frustration that we just went through and go to a more reputable car dealership. Stay far away from these guys. read more

Never Never go to this car dealership huge rip-off, Felipe will tell you all the things you want to hear. Then don't keep their word. We financed a car through them, And still 2 yrs. later they owe us things that were added to the car sale. Still waiting??? read more

Veterans Beware!! Took a two hour drive after being assured they would work with me on the advertised price. When I arrived they wouldn't move one cent off the listed price. I did some research in the parking lot and decided the price was not unreasonable so I decided to move forward. When I went in and presented my pre approved promissory note from Navy Federal Credit Union I was told they do not accept that banks financing. Knowing that Navy Federal Credit Union is the largest bank serving Veterans and protecting them from predatory sales practices I have to wonder what is wrong with this dealership. The Sales person was great but the dealership is literally a throwback to the days of shady practices and bait and switch. read more

Haley was my agent who sold me my car. She was very kind and very understanding. She followed up with me a lot. I bought a very nice Buick enclave from her. Kudos to Haley. read more

Cant just look bruh, you HAVE to be shopping for a car, if ur not there to buy, you cant be there. Then they'll start to be aggressive if you say ur not there to buy. Or if you "cant" afford it. read more

Have to say we are disappointed. Had a nice experience with the sales process. Usual back and forth with the negotiation process. But the problem was with the finance side. Sadly they slipped an extended warranty in at the end of the deal without clearly explaining what it was. $2500 added to the loan. With no explanation as to what is covered. 60 months but for only 60,000 miles. On a vehicle that already has 32,000 miles. Very disappointing. read more

Got my car about 3 months ago. I got mail stating some of the banks that looked at loan request was denied because of "incomplete paperwork" at first it was explained to me that it was nothing and was bribed to change my review but I called 2 of the 6 banks that sent me this letter. They informed me that they only got partial information from automax. I'm very dissatisfied and disappointed. They stopped me from getting a better deal and now I'm stuck with a very high interest rate and high payment. Will not be sending anyone their way I feel very cheated. read more

Walked toward the Genesis G80 I purchased and the car salexman hands me the key fob. I asked where is 2nd key fob. He said "we don't have it". What every car comes with 2 key fobs. He didn't even say sorry. I then purchased a key card from Genesis and made appointment for them to program at Jenkins Hyundai Ocala. Two different guys spent 2 hours trying to program and said I needed original mother key fob or both keys. Genesis will not refund the $80 for key card. Asked Jenkins Hyundai of Ocala for 2nd key fob quote and they never responded. Went to a locksmith and he quoted me $220 for Genesis key fob and programming. Key came in a few days later. He could not program. Needed a new pin code which cost another $120. Still could not program told me to come back tomorrow so he could do some research. Thanks AutoMax for all the trouble you have caused me. Ask them up front for 2 keys before you decide to purchase. read more

DO NOT BUY THEIR EXTENDED WARRANY...... We were told we were paying for an extended warranty that covers "Bumper to Bumper." I purchased an F150 and the 4wd went out in less than a year. The warranty through Cost Guard refused to pay for the repair. They claim it is not covered, and that my warrant definitely is not bumper to bumper. read more

Fast talking sales person and Finance person. They charge a very enormous dealer fee which is supposed to include prepping the car for sale. Don't assume that it includes a mechanical inspection. My daughter purchased a car and the next day a cover fell off the bottom of the vehicle and they gave her a big run around. Also the tires were not even inflated correctly. Not to mention other dealers will throw new tires on vehicles before selling. We won't be recommending this place to anyone. They are ruining their own business. Makes no sense. Nuts! read more

My husband and I had a wonderful experience with Automax. Dan and Ramon were so great to work with. They were not pushy, and it was the best car buying experience we have ever had. read more

If I could give 0 stars I would Went in with my mom at the end of May Everything was great purchased a ford ecosport which she loves. Last week she got three letters in the mail where they had ran her credit for financing which she never gave permission for them to do. We told the sales guy Miles up front that she had financing in place already. What they did was illegal and I do plan on filing a complaint with the BBB and the consumer financial bureau and anywhere else I can to prevent this from happening again read more

If I could leave less than 1 star I would. They are the stereotypical used car sales people and after meeting the manager I could understand why the sales people were so dishonest. I couldn't get a straight answer and they kept trying to push me into a vehicle over the price range I told them I was comfortable with. I've warned my family, friends and coworkers not to waste their time with this place. Buyer beware! What a waste of time and energy! read more

You go to just look and they kick you out because you're not (shopping). Not to mention overpriced.

Overall, happy with my car. Not quite as happy with the dealership. Dan, my salesman, could not have been nicer or more apologetic for the delays in getting my sale done - although, in my opinion, it was one of the fastest car purchases I've ever endured so I have no complaints there or with Dan Gallagher. Also, the F&I guy, Jessie, was efficient and had me out the door within 10 minutes, once I got to his office. HURRAY for that. My complaint is with the dealership's pricing and fees (things that are out of Dan's or Jessie's control). They advertised the car I purchased on Autotrader.com for $27250, however the actual sales price was over $29,000, and then they gave me some "credit" for trading in a car and something else - I'd prefer transparency up-front, thanks. Then they tack on $795.00 for "predelivery service charge", which in my opinion, and my experience working at a major Toyota dealer in Wisconsin, should be factored into the price of the car. On top of that, then they tack on another $800 or so for "documentation". I love the car and I'm not prone to quibble about a few dollars here and there, so we did end up sealing the deal, but I'm a little disappointed in this sort of "sleight of hand". I am not sure that I would have driven 90 minutes to buy this car if I'd KNOWN that it's price was going to be inflated significantly by fees and dealership charges. They also try to justify rather low trade-in valuation by adding the tax-savings into the trade-in value - that really should not be considered as part of the trade's value, that should stand entirely on its own. Lastly, on our way home, we realized they didn't even wash the car. UGH... my "new" car was all dirty so we couldn't show it off. For $1500 in dealer fees, they could have detailed the exterior, in my opinion. //UPDATE 2/20/2022 - Dan G called to apologize to me that my car was not cleaned before it was delivered to me and made arrangements for me to get it detailed at my convenience. Great customer service. Long/Short - would I recommend: Dealership - I don't think so. They were nice enough, the car is THE BOMB, and the facilities are top-notch, but their pricing practices are shady. Salesman (Dan Gallagher) - yep - 5/5 - he handled us very well. read more

The car buying process was seamless. This was the fastest car buying process I have ever been a part of. I came in with a 2017 car to trade and was looking to upgrade to a 2019 or better. I was able to get a 2019 SUV with the right price and milage. I salesperson Dan Gallagher was knowable about all the vehicles he showed me. I was in and out with my new car in three hours. I recommend this place to anyone looking to buy a car. read more

Sold us a car with the Check Airbag light on and would not cancel the deal. If you value your safety, do not buy from Automax.