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    AutoMax Ocala

    3.2 (109 reviews)
    Open 8:00 am - 8:00 pm
    Updated 2 months ago

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    Slightly used 2025 Tundra
    Tim M.

    Amazing buying experience. Timi and Ernesto handled all the details online then I finished the paperwork at the dealer. Annette handled final finance paperwork and we were on our way. One of the easiest transactions I have ever had. Some of the nicest people I have ever encountered at a car dealership. Thanks to all that made this happen. Low pressure sales is wonderful.

    Love my new jeep!
    Jenesis S.

    The only good things about this place was our sales man, Elijah! I would definitely recommend him to anybody looking for a new car! They tried to charge me $1300 for a "reconditioning" fee for a car that had bald tires. Luckily Elijah was able to work something out for us! Now 2 weeks later, being told that my tire rods are completely shot too! Make sure you fully examine before you buy, and look for the hidden fees! Thank you Elijah for all your help!

    2021 Nissan Titan with 12,000 miles
    Wayne H.

    I was looking for a Nissan Titan and AutoMax had a 2021 with only 12,000 miles. I went to AutoMax and found it on their lot. All pictures and descriptions of the truck online matched what I saw in person. Our salesperson Maria approached us and helped us with the truck. She was very kind. She got the keys for the truck and let us look at it. We took it for a test drive and I fell in love with the truck. The truck still had the new car smell that I love and even parts of the truck wasn't even used. Some parts still stored inside in plastic. The truck is mint! Not sure where they get their cars, but a lot of the cars on the lot looked great. Huge selection of great cars, but I had my eyes on that Titan. Maria was very easy to work with, didn't make me feel any pressure, or uncomfortable at all. All the staff was very nice, courteous, and outgoing. Not once did a feel like I was fresh blood in a pool of sharks. You know that typical dealership feeling. I didn't get that once with anyone at AutoMax. The process was very quick and painless. I kept waiting for some kind of catch. I didn't try to get them to lower the price either. Their prices are very fair. Compared to carmax, carvana, and other dealers I was looking at, they had the best truck at the best price. I was selling my car on the street the next day and was using that money for a down payment. We completed all the paperwork that day and they held my truck overnight for me. Maria kept in contact with great communication the next day. I sold my old car on the street, came back to give them the down payment and pick up my truck. They filled the gas tank to full on the truck, yes even with these gas prices and a big truck, they filled it up. I was impressed. I was transferring my old plates, they took my plates and put them on the truck for me, and gave me a new registration. They gave me all my papers and the keys and we were on our way. It was really a quick and painless process. The inside building is really cool looking too. A really comfortable atmosphere. When we're ready to trade in our other car, we will be going to AutoMax Ocala again.

    2 weeks late on reviewing. Bought a 2022 Silverado. Dealt with Ernesto, he was VERY knowledgeable and helpful. No bs with any aspect. Which i appreciated greatly. Great experience all around.

    Our new Jeep !!!!!
    Ricky B.

    I am actually shocked that the rating is so low. I personally had a great experience. After weeks of searching online and comparing prices I decided it was time to go see the cars in person. Auto max was last on my list because it was farthest from my home but I should have just gone there first and saved myself the headache. I found they were very upfront with the prices and very honest. Donte was my sales person and he was great. He was very friendly and I really felt like he worked hard with us and for us to get us what I feel is a very fair price on our auto. Our finance guy was Dan and he also was very nice and had us in and out and in our new vehicle in no time. There was some negotiation and some back and forth but I have bought cars from various dealers recently and I really have to hand it to Automax because they made me feel like a valued customer. I don't know maybe our sales rep Dante was just extraordinary.

    Jakob with the best Salesman ever, Dan Gallagher

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    1 year ago

    Great experience from the Parking lot all the way through signing docs. A great team and highly recommend.

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    2 years ago

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    1 year ago

    They add on about $3,000-$4,000 in fees, then if you say no, they call back and still tack on about $1,200 in fees.

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    2 years ago

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    Anthony L.

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    2 years ago

    Ernesto Daboub was a great help we told him what we wanted and he made it happen thanks for all your help!

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    4 years ago

    You go to just look and they kick you out because you're not (shopping). Not to mention overpriced.

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    4 years ago

    Sold us a car with the Check Airbag light on and would not cancel the deal. If you value your safety, do not buy from Automax.

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    Dan was answering my questions at 7:30 am and listening to all my questions and customizing a visit before we drove the hour.

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    Honda of Ocala

    Honda of Ocala

    2.0
    (171 reviews)

    These guys are miracle workers…read more I showed up, near closing, on the weekend, two hours from home, with a dead alternator in my 2010 Honda Pilot. Turns out I also had a blown spool valve, which was very rudely dumping oil all over the alternator. I assumed that I would have to Uber home, and pick up my car another day. Nope! The expert mechanics had my car fixed, in about an hour, and I was able to drive home. They did warn me that they had to use an aftermarket alternator, and that it would likely only last 6-12 months, but I should have at least that long to save up, for a Honda alternator. No worries! Unfortunately, the aftermarket alternator only lasted two weeks. This is not Honda's fault. Rather, the blame falls to the aftermarket company that built it. I limped the Honda back there, and they checked it out, confirming that the alternator was toast. Since they were not expecting me, they did not have the OEM alternator in stock, which meant leaving it overnight. These guys have a corporate arrangement with a nearby rental company, so I was able to get a car for the night, at a really good rate. I also had my $2,000 e-bike on the rack of my Honda, so they stored my car inside. I showed up the next morning, and my car was finished very quickly, and they took the cost of the dead alternator, out of the cost of my OEM alternator, and did not charge for labor. This is service above and beyond. Kudos, to Charlie, Javier, Chad, and all the other awesome people working there! Oh! Edit to add: Because I mostly drive clunkers, I don't go to dealers very often, so this may be perfectly routine, but it was the first time I've ever seen it, and it really impressed me. About 20 minutes in to the repair, my phone pings. It's a video from the mechanic, showing what's going on with my car. How cool is that?!

    We saw a car on their website and went in to see what kind of a deal we could negotiate…read more There are a there are a few dealerships out there which post the prices on the car windshields, and advertise that "The price you see is the price you get", to avoid any possibility of haggling over price. However, with those rare exceptions, almost everyone goes into a car dealership with the intent of negotiating the price. It has been that way for 100 years. So after spending an hour taking a test drive and waiting for the sales person and his boss to come back with some figures for our consideration, we were advised "The internet price is the lowest price we can give you. We can't negotiate the price. If the price is too high, we can show you a less expensive car". LOOK at the screenshot of their website which I have attached, where it clearly states "Want a LOWER price? Start here." So either their internet ad that you CAN get a lower price is a LIE or they LIE when you get in there to discuss the price! Their web page must IMMEDIATELY be changed remove the deliberately misleading "Want a lower price?" and clearly state "Internet price is our lowest possible price and is not negotiable". Looks like something an attorney would be interested in reviewing further. Either way, they wasted our time for no reason. Don't let them do it to you too. Now you know that if the price on their website seems too high, GO ELSEWHERE!

    Phillips Chrysler Jeep Dodge RAM

    Phillips Chrysler Jeep Dodge RAM

    2.1
    (100 reviews)

    This review is based solely on our personal experience with Ken & Linda Phillips "Phillip's CJDR"…read morein Ocala FL. I will preface by stating that I have spent my entire nearly 50 year career in the Auto Industry. With this in mind I originally reached out directly to John Cherry (GM) via email as I wanted to be introduced to the proper team member without too much hassle. Although not hearing back directly from John Cherry I was contacted by a Very Nice Gentleman Dale Coleman. Dale and I had a short but nice chat regarding what I was looking for. Dale connected me with Jessica Stevenson, Also very nice. Jessica described the vehicle after looking it over. Over the next week or so with a bit of negotiation we did agree to purchase vehicle and Jessica agreed to deliver it to our home in the Village's as we weren't expecting to be in Florida until March. Prior to flying in to Florida Jessica phoned to mention she now had the Tag for the vehicle, I told her that I was actually coming earlier than March and to overnight it to us in Florida on Feb 3rd. It wasn't until obtaining screws for tag that I got in and drove vehicle for the first time on the 5th of Feb. Upon pulling it out of garage and rolling for about 2 houses up our street I noticed that Transmission was whining. I immediately reached out to speak with Jessica and the first thing Jessica said was maybe it is cold, Maybe it's because it had sat 2 months before arriving... I said to Jessica that based on my years in auto industry I thought there was a serious issue. Jessica said there was nothing wrong with it but if I was concerned I could take it to Phillips Toyota to inspect as there was still a month left on warranty. I decided that was a great idea and immediately took it and checked it in with Melanie (Service Attendant). After having both the Shop Foreman and Tech drive it Melanie stated Transmission needed to be replaced at a cost of $7900. I then spoke again with Jessica who told me to call Jim Garvin and he'll work with Melanie at Phillips Toyota. After a week or so of frustration feeling as though I was being put off I made it clear to Melanie that I needed something to happen. The Vehicle has now been at Phillips Toyota since my arrival in Florida and have been told there is no transmission available, That it is on back order with No ETA. I bought the vehicle months ahead of our arrival and after being here a month still no vehicle. I decided to reach out again to John Cherry to voice my concern and dissatisfaction. John had Dale Coleman touch base with me and again Dale was very nice but said Brian Baker would call me on Monday and discuss buying the vehicle back as I had mentioned being something I felt entitled to ask for. Clearly this serious issue was missed when inspected before vehicle was advertised. Unfortunately Brian Baker should not be allowed to handle After sales concerns such as this. Brian mentioned that after he spoke with John Cherry, John told him to step up as if he were trying hard to make a deal and give me a good offer to buy back the unit. Keep in mind I just bought this vehicle in good faith that as advertised it was inspected and certified. I handed over $19300 in good faith that vehicle was inspected and then Brian tells me Phillip's will give me $13000 in return. Brian stressed with me several times that he thought this was a fair solution. Consider hearing that after arriving in Florida expecting to have a good vehicle. Only driving I did upon arrival with vehicle was back to Phillip's, That is where vehicle continues to sit with No ETA on Repair to make it a worthy vehicle. Needless to say our first Florida experience is with Phillips and Brian Baker. Unfortunately my only solution is to wait with no ETA from Toyota for a transmission that was bad from the start and missed by Phillips Chrysler in Ocala. Who knows when I'll have the vehicle we negotiated for. I think it's safe to say Phillips will NOT be recommended or our go to moving forward.

    A few months ago I took my Jeep into Phillips to have an issue with the engine light looked at. I…read moreexplained to the service department that it was an ongoing warranty issue. Not only did they charge me $1,000 but now I go to get my oil changed and find out that there's no oil on the dipstick. You would think for somebody that supposedly had to tear my engine apart they would have put oil back in the engine. I wouldn't let these people work on a Barbie car.

    Jenkins Subaru of Ocala

    Jenkins Subaru of Ocala

    2.8
    (17 reviews)

    Our sales associate Nic went above and beyond to get us to the price and payment we were…read morecomfortable with. Everyone was friendly and very supportive of our military and veterans. Highly recommend this dealership!!

    * Autotrader bait-and-switch: Car listed around $27K, magically became ~$34K after fees…read more * Dealer fees: ~$1,200 " pre-delivery fee" that was nothing but profit to the dealership, anywhere large Subaru dealership it's like $95. * Markup nonsense: Acted like removing bogus fees was them "doing me a favor" * Sales behavior: Salesman went to lunch mid-deal and dumped me on a rude, dismissive manager * Manager issues: * Couldn't communicate * Didn't know what trim he was even talking about * Threw out random numbers and claimed I wanted "$15K off" when I clearly didn't, I mentioned a lower price from the listed price meaning their real listing price is $34k * Negotiation: * Would not counteroffer only said "we could take off the certification" which is their warranty. Then the car would be $32,000 exactly what their price was before their "discount" * Wouldn't take even $1 off * Car condition: * Listed car was a loaner * Actively being driven while we were "negotiating" * Would come back with more miles and possible damage, Manager then dismissed what I said and told me if I don't want a used car then I should get a new one. The 2025 car had 5,800 miles... plus more once it's brought back. So I think there should be talk about the price, even $100 off, but nope. * Appointment wasted: Car wasn't even properly available despite scheduling ahead * Outcome: Walked out * Comparison: Went to a Subaru dealer in Orlando * Zero dealer fees * Saved ~$2,000+ * Free roof rack included * Professional, straightforward experience * Final takeaway: One dealership played games and wasted time only talked about the interior that you can learn from any YouTube video; the other earned the sale by being honest and transparent and told me much more about the car, even the engine.

    Sullivan Cadillac

    Sullivan Cadillac

    2.5
    (35 reviews)

    Headline: $150k ESCALADE GUTTED AT 4,700 MILES - LIES & ZERO SUPPORT FOR LOYAL CUSTOMER…read more The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from Sullivan Cadillac. In the last year, I have purchased two flagship GM vehicles, spending nearly $250,000, and this is the treatment I receive in return. AVOID THIS DEALERSHIP AT ALL COSTS if you value your money, your time, and the integrity of your vehicle. The Failure & Substantial Impairment: My 2025 Escalade has only 4,700 miles and is currently sitting in pieces after a catastrophic electrical failure where both AC screens and control displays were flickering and failing, leaving me with no way to control the vehicle. Following GM Engineering, the dealer gutted the entire front dash and interior to replace the wiring harness. The repair failed. They are now "guessing" with an entire radio assembly on an indefinite backorder. This invasive teardown has substantially impaired the structural integrity, safety, and future resale value of my asset. Management & Service Misconduct: * Edwin Mejia (Service Advisor): Beyond dismissive with a consistently negative attitude. I am the one constantly chasing him for updates. Most critically, Edwin explicitly lied to buy time, claiming the wiring harness was being replaced following a "software update"--only to admit later that no such update even exists for this car. He had no loaner available on Day 1 and has never reached back out to provide one, leaving me stranded for 8 days (and counting) in direct violation of Cadillac's warranty. * Richard Gruber (General Manager): I escalated this directly to the GM to get real answers and see if this unprofessional attitude would change. Everything has remained exactly the same. There is a total lack of accountability for a high-value, loyal customer. The Result: A gutted $150k vehicle and zero respect for a client who has invested a quarter-million dollars in GM products this year. Do not trust Sullivan Cadillac with your investment.

    I bought my Pacifica from Joey Frampton on line. The transaction was smooth and flawless. Since I…read morehad to travel 4 hours to pick up the car I asked that he have everything ready for me to sign and return home. When I got there he had it all together, I bet I was back on the road in 15 minutes. I would not hesitate to deal with Joey again. Thanks

    AutoMax Ocala - car_dealers - Updated June 2026

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