I attempted to finance an RV through Campers Inn RV of Ocala and was declined. Later, while…read moreactively trying to correct inaccuracies on my credit reports and gather documentation for a legal matter, I reached back out simply requesting my denial paperwork and any records related to my application. Instead of providing my own paperwork, they refused to send any actual documentation and only gave me a list of bank names, addresses, and phone numbers that I never asked for. That does nothing to help me obtain the records tied to my own credit application. Consumers should not have to fight to access documentation connected to their own financing attempt. If records exist, they should be provided in a reasonable manner--especially when requested for legitimate credit correction and legal purposes. Very disappointing experience and poor customer service after the sale process was already over.

Sales staff is very friendly and knowledgeable about campers. Will is the manager and he was very…read morehelpful as well.. please take the time to give the guys some of your business. They held up every end of their deals...

We bought a massive used Solitude DL391. We know nothing about RV'ing and so we were really green…read moreduring our walkthrough. Almost every single aspect of the sale went well. We had to fight hard to get what we wanted but for the most part we left satisfied. During the walkthrough we knew nothing about the lights and the graphs and the meters showing what was on, what was running and what the current levels were. We initially saw the RV a month before we bought it. There was damage on it after our initial viewing so they needed another 2 weeks to repair it. I am not sure how long they had it before we first looked at it but we didn't pick it up for at least 6 weeks after we first saw it and loved it. With all that being said, we found out after we brought it home and learned a lil about the thing that those graphs on the wall. Those were the levels in the tanks. The black tank was FULL. 53 gallons full. Full with someone else's feces in it and for how long? At least 6 weeks since we had first seen the thing. Then there was the gray tank. That's where the shower and sinks drain. It was 2/3rds full. At least 40 gallons. Not as gross as the tank full of someone else's crap but shouldn't have been 2/3rd's full. Then there's the fresh tank. It was 2/3rds full of around 60 gallons of stagnant water that had been sitting in there for who knows how long. After I bought all the equipment and gained all the knowledge I spent 4 hours today flushing these tanks out and their vile content. I have to do a siphon treatment to feed some bleach mixture into the fresh water tank so that I can kill any bacteria that grew in there. I will go to a dump station. Fill it with water and bleach. Park it back at storage and then 12 hours later go back to the dump station so I can get all the germs and stuff out. I will run the faucets to get my bleach solution into the gray tank and then dump the gray tank and the fresh water tank to empty so I know all the bacteria is gone. We truly don't understand who would sell an RV and not clean it out. They said they inspected it? Really? How well if you missed the tanks. My review would have been 5 stars but it's hard to get past someone else's crap in my newly purchased used RV.

We bought a new camper and the sales part was okay. But a month after purchase we had 2 leaks. one…read morein a storage door and another at the place where the awning lights entered the coach. You would think with a brand new one there wouldn't be any problems. But there was. two month wait to bring it in and then it sat. Sat on the lot for over 4 months. The service after the sale was a complete nightmare. We bought a brand new unit and have nothing but problems since day one. They drug their feet fixing it, leaving it in the lot for over 4 months with a leak. (so it got worse) mixed us up with another unit and "repaired" stuff that wasn't broken. Our warranty ran out trying to fix all the things wrong and now they won't even fix the original repair and is calling it "wear and tear" when I absolutely know better and so do they. I would definitely not recommend buying here. go somewhere else. anywhere.

The sales manager was amazing. They were very busy so we had the sales manager showing us around…read more He was very knowledgeable about their products and very helpful. We will be recommending this business

Service Center. The service people do not have a clue what…read morethey are doing. They pretend to fix your issues and then tell you the work is completed. When I brought my RV there for warranty work promised by another Campers Inn up north. I decided to have minor items repaired while I waited for their warranty work. I had an appointment that was made by Gary in the service department. I was told to have RV there on a Monday AM. Since I was 3 hrs from there. I decided to drive it over on a Sunday. I was told sales staff were there on Sunday. When I got there. It was closed. Gated business. No place to leave RV safely. (poor communication) Service had my RV 85 days for a 2 day service to my keyless entry.(warranty). This dealer sells Tiffin, Services Tiffin. They had no clue what they are doing. Every time I called for my RV I would get a different excuse. As far as the extra work. There was 5 minor items I wanted taken care of. When they finally finished repair to keyless entry. They called and said " Your RV is ready for pick up" When I got there. I walked the RV reviewing the 5 minor issues. I was told they were all completed. Not one item was completed. Two of the items I was told they could not duplicate so they could not fix them. Other 3 items I was billed for and were not done. I had to pay the bill in order to get my RV. 85 days to fix a keyless entry pad. I was very upset. Paid the bill and drove away. On my way home. The interior panel at the door entry fell off. They had to remove panel to access the back side of the keyless entry. All the screws were removed. Fire extinguisher was remove. Trim on slide and Corian top were damaged. Keyless entry was not sealed on exterior either. I called. Had many conversations with Tim the General Manager. He made several excuses for his service tech and service manager Gary. He made promises that he never followed through with. he knew when I was coming to pick up my RV. Either he was in hiding or left so he did not have to deal with me. It was just Smoke and Mirrors so that I would go away. Before you engage with any type of business with this dealer. Reach out to me. Cococorp1@yahoo.com. I want to tell you why not only does the service department or the sales department care about you. They are only interested in your money and not your happiness. Once they get you to pay. They leave you stranded. They have a web address called We Care, at WWW.Campersinn.com. They claim they will help you with your issues if you can not get results from individual stores. When I reached out. I was told. Each store is it's own francize and they had no authority to make them follow through with any complaints. So before you even consider doing business with Campers Inn of Ocala, or Campers Inn itself. Reach out to me so I can tell you of the experiences I have had with 2 stores and the corporate division. Pre-purchase promises and post-purchase results. Find another RV dealer, Do not use Campers Inn.........

Good - great location Bad- roof still leaks…read more Summary- great engineers if the roof leak was fixed. I'll update my review after the second follow-up roof repair is completed.

Believe the one star rating!…read more They Don't want to sell parts! This business was really difficult to deal with the first parts person I talk to you had no idea what was going on and wanted to transfer me on to Kris! Once I got Chris gave all the info, now keep in mind. I tried to go there and get parts as soon as Cris heard that I had a Cummins motor they immediately didn't want to help me anymore! he was like Cummings is next Door. Im busy you should go right to them! Thanks for the great customer support! I don't understand your business model. BUT YOU'VE MADE ME NOT WANT TO RETURN! Mission Accom Best Regards, I see why you have 2 stars. Response from Corporate was very sterile and generic. Auto Reply? Email here help us there. Funny thats not my Job its yours, to train your staff to HELP the customer. Just My opinion! But reply is NOT giving by me the warm fuzzies!

This was an amazing experience. Tom, the location manager was absolutely perfect! I had been…read morecommunicating with Tom for the past five weeks. Scheduling, ordering the parts that were back ordered and constant communication with each other regarding the parts coming in on time the whole experience was great. I arrived the night before, and I was able to sleep in the motorhome so once they opened, I was able to get in right away. He even had some parts shipped to his house for our Monday morning appointment. The technician which, unfortunately I don't remember his name, but he was superb. Immediately got on my motorhome and just worked methodically all the way through. It was very nice because they have a sitting room in the garage area where I could sit with my three dogs and watch very comfortably. Now I have to say in route from Naples to Bellevue I had a heck of a time driving. My motorhome drifted left to right and took every contour in the road and I could fill it. Particularly when an 18 wheeler will go buy me. It would push me then it would pull me back-and-forth making it a very difficult drive and of course nerve-racking. The technician knew exactly what I was talking about installed additional equipment and made the necessary adjustments and then we went for a ride. Just the technician and myself and Ani issues we were discussing pulled over on the side of the road. He crawled up underneath and made an adjustment and then back on the road and it was as if I was driving a completely different motorhome. After dropping the technician off at the shop and of course paying the bill and driving back home down interstate 75 it was absolutely amazing! I was literally able to drive with one hand on the wheel, which I know is not right, but it was just to show what an amazing change. So what was done? I had four new shocks put on, airbag stabilizers and the best thing was the steering arm stabilizer, which is like a giant shock absorber that reduces over correcting and makes the entire motorhome handle differently. My thanks to Tom and the technician for doing such a wonderful job, you have changed my traveling lifestyle.

From the owner: We are changing the RV service industry…read more Our RV Services include: alignments, oil changes, generator service, battery service, tire change/balancing coming soon. Our RV Products Include: Safe T Plus, Koni Shocks, Sumo Springs, Sway Bars, Trac Bars/Radius Rods, Air Bar Products, and Better Ride Products

I can't recommend PPL enough. I was encouraged to consign my motor home with them after a family…read moreemergency. I received excellent service from everyone I worked with (Andy, Nicole and Melanie). Honestly, all three of them treated me with compassion and kindness during a very difficult time. They worked hard to get my motor home shown and helped me negotiate a counter offer that was fair to both me and the new owner. Highly recommended! Thank you, everyone!

every was really nice. bought a new AC from them. the technicians Greg & Eric ,were very…read moreprofessional and friendly. the install of the ac when very smooth. I definitely recommend PPL.