Fast talking sales person and Finance person. They charge a very enormous dealer fee which is supposed to include prepping the car for sale. Don't assume that it includes a mechanical inspection. My daughter purchased a car and the next day a cover fell off the bottom of the vehicle and they gave her a big run around. Also the tires were not even inflated correctly. Not to mention other dealers will throw new tires on vehicles before selling. We won't be recommending this place to anyone. They are ruining their own business. Makes no sense. Nuts! read more

My husband and I had a wonderful experience with Automax. Dan and Ramon were so great to work with. They were not pushy, and it was the best car buying experience we have ever had. read more

If I could give 0 stars I would Went in with my mom at the end of May Everything was great purchased a ford ecosport which she loves. Last week she got three letters in the mail where they had ran her credit for financing which she never gave permission for them to do. We told the sales guy Miles up front that she had financing in place already. What they did was illegal and I do plan on filing a complaint with the BBB and the consumer financial bureau and anywhere else I can to prevent this from happening again read more

If I could leave less than 1 star I would. They are the stereotypical used car sales people and after meeting the manager I could understand why the sales people were so dishonest. I couldn't get a straight answer and they kept trying to push me into a vehicle over the price range I told them I was comfortable with. I've warned my family, friends and coworkers not to waste their time with this place. Buyer beware! What a waste of time and energy! read more

You go to just look and they kick you out because you're not (shopping). Not to mention overpriced.

Overall, happy with my car. Not quite as happy with the dealership. Dan, my salesman, could not have been nicer or more apologetic for the delays in getting my sale done - although, in my opinion, it was one of the fastest car purchases I've ever endured so I have no complaints there or with Dan Gallagher. Also, the F&I guy, Jessie, was efficient and had me out the door within 10 minutes, once I got to his office. HURRAY for that. My complaint is with the dealership's pricing and fees (things that are out of Dan's or Jessie's control). They advertised the car I purchased on Autotrader.com for $27250, however the actual sales price was over $29,000, and then they gave me some "credit" for trading in a car and something else - I'd prefer transparency up-front, thanks. Then they tack on $795.00 for "predelivery service charge", which in my opinion, and my experience working at a major Toyota dealer in Wisconsin, should be factored into the price of the car. On top of that, then they tack on another $800 or so for "documentation". I love the car and I'm not prone to quibble about a few dollars here and there, so we did end up sealing the deal, but I'm a little disappointed in this sort of "sleight of hand". I am not sure that I would have driven 90 minutes to buy this car if I'd KNOWN that it's price was going to be inflated significantly by fees and dealership charges. They also try to justify rather low trade-in valuation by adding the tax-savings into the trade-in value - that really should not be considered as part of the trade's value, that should stand entirely on its own. Lastly, on our way home, we realized they didn't even wash the car. UGH... my "new" car was all dirty so we couldn't show it off. For $1500 in dealer fees, they could have detailed the exterior, in my opinion. //UPDATE 2/20/2022 - Dan G called to apologize to me that my car was not cleaned before it was delivered to me and made arrangements for me to get it detailed at my convenience. Great customer service. Long/Short - would I recommend: Dealership - I don't think so. They were nice enough, the car is THE BOMB, and the facilities are top-notch, but their pricing practices are shady. Salesman (Dan Gallagher) - yep - 5/5 - he handled us very well. read more

Sold me a car with safety issues. Attempted resolution, and was lied to. Under false pretenses we were made to leave work early, my fiancé had to find coverage and left work early because they said we both had to be there to talk to their finance and legal staff, all for them to bring us in and speak to us condescendingly and harass us. read more

The car buying process was seamless. This was the fastest car buying process I have ever been a part of. I came in with a 2017 car to trade and was looking to upgrade to a 2019 or better. I was able to get a 2019 SUV with the right price and milage. I salesperson Dan Gallagher was knowable about all the vehicles he showed me. I was in and out with my new car in three hours. I recommend this place to anyone looking to buy a car. read more

Sold us a car with the Check Airbag light on and would not cancel the deal. If you value your safety, do not buy from Automax.

Had a great experience at AutoMax Ocala! I came looking for a specific car but ended up not fitting within what I wanted. Dan Gallagher showed me other cars that fit my budget and everything I wanted in a car. He took his time and explained each car very well. I did not feel rushed or pressured to make a decision. However, I did buy a car and LOVE IT! Plus got it for a great price. Highly recommend going here. read more

Great experience. AutoMax took care of all our needs and the deal from start to finish was handled quickly. We appreciated the attention of Dan and Rich for their efforts in helping us reach an acceptable deal and for Annette in finance for making the finance experience a pleasure. read more

I highly recommend AutoMax Ocala. Our sales person Rob and business person Ramon were amazing. They took lots of time with us till our satisfaction was achieved! Everyone has a smile and they truly care that we had the best experience and deal possible. This was an exemplary customer experience and we got everything we wanted and needed. Thank you! read more

So living in florida for the past 2 years has really taught me the importance of having a reliable car. I had a 2001 Ford Taurus SEL from NYC. Now living in NYC the AC would only be used for i'd say 3 months (The Most) out of the year but obviously in florida is different. The AC conked last year which I purchased a new system. A year later it conked out again also causing more issues so my wife and i were under pressure to get a good vehicle so we were referred to Auto Max in Ocala. We were introduced to Allen Price and he sat with us and we explained the situation. He was so helpful and empathetic to our situation. He paired us up with the Financial Manager Frank and got us approved! Between them both, we left that same day with a beautiful 2017 Sonata and we couldn't have been more grateful for everyone involved that helped us get through that stressful time. read more

Bought a 2016 Malibu that in less than 2 hours after leaving the lot had the check engine light come on. That was the start of the issues the vehicle would shudder when idling and would lose power, the fuel economy has less than half. Then when I brought it in the next morning at 8 am they told me it would take two days to get it looked at so I decided I didn't want the thing and that's when they acted like man children. The manager first attempted to get me to take a different car and at this point I didn't trust ANYTHING on that lot so I refused and when we finally got to nulling the contract and agreed he slammed the phone down. unprofessional and scam artists read more

I drove 45 miles to look at a 2006 Jaguar convertible they had listed, just to be told it wasn't on the lot. I was called by Edgar to come back over (45 miles) to look at it, it was there. Once I got there, through Friday afternoon traffic, I was told again it wasn't on the lot. Do the math, that's 180 miles for Nothing. This AutoMax is a joke, and it all starts with the manager. The franchise, if there is one, should seriously look into this dealership before they ruin a reputation they've worked on Nationally. read more

Do not recommend. I'd stay away from here if I was you. Sold us a car and told us it had never been in a crash when it turns out had been in a $16,000 crash. They advertise in there window they use carfax but told us they don't use it. We bought the truck in October 2022 with roughly 24,000 miles on it and when we went to sell it in may 2023 this month several other dealerships would either not buy it or couldn't offer enough to pay the rest of the loan which was $30,000 because of the $16,000 car crash it had been in in the past. We took the truck back to auto max to sell it back to them for what was left on the loan. Mind you we paid off $8,000 in the last few months. My fiancé talked to Scott the manager trying to explain what was happening and Scott wouldn't talk to my fiancé, he kept looking around while my fiancé was trying to calmly talk to him and then Scott would just walk away. After this happened about 4 times my fiancé called his father telling him that the manager Scott wasn't talking to him much or respecting him, my father in law then tried to calmly talk to Scott and that's when Scott started to have an attitude with my father in law. Scott also said he could only offer $27,000 for the car and that my fiancé would have to be in 1,500$ with of debt because it lost value over that past few months( once again remember that we bought it for $38,000 and $30,000 was left, also a side not my fiancé was selling the car to get out of debt because he's about to go to college). After my father in law had had enough he said he was on his way. My father in law came in and demanded to speak to the GM but they wouldn't get him on the phone or tell us when he would be in next. My father in law eventually went outside with my fiancé and I started talking to a blonde lady who works on the online parts of the store and started explaining to her what was happening, she was so nice and helpful! She went and spoke with Scott and then finally he came out on the phone with his GM and told us they could in fact give us the whole amount for the loan. This was a absolutely horrible situation and I would recommend staying far far away and please just shop somewhere else! read more

We had been looking everywhere for a truck, my husband stopped by AutoMax on his way home Saturday. He spoke with a really nice salesperson (Kelly). they had exactly what he was looking for. think you AutoMax, Kelly and Ernesto for being so wonderful, and helpful. We will be back soon - my Mom is looking for a car and we will definitely be bringing her to AutoMax. read more

This by far was the WORST car purchase I've ever had. My sales person was randy. He was very nice. Actually everyone was very nice & friendly. They hold the door open for you when you come in & out & say hello. I traded in my car for a jeep Cherokee. Exciting? Should've been. On 7/8 We put the car in my name & I explained that because my husband was prior military I have a special extension card that renews my license every year even though it says it's expired. No one seemed concerned. I filled out all the paperwork & when I was finished the "finance manager" SCOTT tells me my license is expired when he ran it online so I can't take the car. He was also very condescending the entire time. So I had to call to pick me up bc I had no car. Call the next day (7/9) asking to pick up the car the manager says since its insured under me, I can. Come to get it but SCOTT says he can't give me the paperwork & contracts I signed until I bring back a lisence. I agreed bc it was showing up invalid online. Monday(7/11) comes I call Florida DMV & inquire as to why it wasn't renewing. They agree it's a clerical error & fix it . Great ! Go after work to see Scott . He asks if I brought a valid lisence. I explain he can run my current one & it will show up fine. He then starts arguing saying no, he looks it up eventually and acknowledges that yes it says valid but he doesn't think he can accept it. Excuse me? This is how he views military circumstance. I understand it's strange but I had documentation proving it was valid and jumping through hoops never losing my cool til now. After arguing I walked out of his office to speak to a manager "Tony". Scott bring me my paperwork. Tony apologized but if I knew it would be difficult I wouldn't have traded in my car. Though I'm happy with my new car this entire thing was far painful. They will never have my business again. read more

My budget and prefernce on mileage was very tight and Brad Weeks really helped me out. He was very patient with me after saying no to several cars, personable, sweet and funny. Ask for Brad!!!! read more

Nov 2018 My husband and I just "dropped in" to look around. Jeff Hill greeted us and we immediately felt like family. My husband Retired after 25 years in the U.S Marine Corps and was skeptical about another car "sales pitch" as we have been treated poorly with past deals. This was beyond words the best experience we've had purchasing a vehicle at an EXCELLENT price! Rich Wood helped us seal the deal and yet again we were blown away by the knowledge and professionalism this dealership had. My husband introduced himself to the GM Tony LaPuma and instantly realized that this OUTSTANDING environment starts with him. We highly recommend Automax Ocala to anyone and everyone. Ask for Jeff, Roy or Rich! Tell them The Ranahan's sent you! My husband and I just "dropped in" to look around. Jeff Hill greeted us and we immediately felt like family. My husband Retired after 25 years in the U.S Marine Corps and was skeptical about another car "sales pitch" as we have been treated poorly with past deals. This was beyond words the best experience we've had purchasing a vehicle at an EXCELLENT price! Rich Wood helped us seal the deal and yet again we were blown away by the knowledge and professionalism this dealership had. My husband introduced himself to the GM Tony LaPuma and instantly realized that this OUTSTANDING environment starts with him. We highly recommend Automax Ocala to anyone and everyone. Ask for Jeff, Roy or Rich! Tell themThe Ranahan's sent you! Dec 2, 2019 We purchased a second vehicle from AutoMax yesterday. We were happy to know Rich Wood was still there. He helped us with our trade in and made the process easy. We didn't like the fact that AutoMax no longer deals with other bank financing however, they compensated very well and their financing program matched our APR. Five star review is based on the following: - customer service - trad in value - easy process - proven outlet prices Thank you Auto Max we will remain loyal customers! read more

Buyer BEWARE, this is going to be lengthy but I just want to share my experience with Automax here in Ocala, we purchased a 2019 Nissan Armada on April 14th with 39k miles, since then within the first couple weeks it struggled to start, I called them and was told change the key fob batteries they go dead fast, ok done, a week later I'm having intermittent issues with it starting period and have to mess with it anywhere from 5-20 minutes before the push start decides to cooperate and it cranks, also, side note, my husband is a first responder and gone 24-48 hours at a time and I usually have 3 kids buckled into car seats and it's 110 degrees out when I'm stuck with a vehicle I paid 35k for expecting reliability and now leaves me stranded randomly. Moving forward we decided out of precaution to change the actual battery of the truck, a few days later same thing, still won't crank. My husband has amazing credit we could have done business anywhere but chose to stay local and go to automax based on a referral and the fact that we were looking elsewhere and they told us "we'll keep in mind we have a one year warranty and take pride and back our vehicles should any issue arise" well here we are I've spoke to Tony the GM, Cecil and Jesse and are being told oh well it's not their problem because it's not the power train! UMMM this vehicle won't start %90 of the time I've had issues since two weeks in and was him hawed around each time I called about petty things to try to stretch the time out and here I am barely over 90 days and being told it's not their problem. UNBELIEVABLE and in my opinion unacceptable for a basically brand new vehicle. read more

Great sales people. Was helped by Rob Sijan. Checked out and test-drove multiple cars over 3 days. Was ready to help and didn't show any hesitation through my short-listing process. The purchase was quick and hassle-free. Found the right car. Only suggestion would be to update website inventory more often. read more

AutoMax Ocala was super -- great experience buying a car yesterday. Dan Gallagher was a super salesman who listened well to my questions -- totally professional. He was excellent to maintain contact with me after initial email contact while I still lived in Germany. Talked to him on the phone and had a totally professional impression. He stayed with me through complications getting money from my account to pay for the vehicle, but we got it all done within just a few hours....insurance arrangement and all. My case was complicated because I was DoD just moving from overseas. I highly recommend Dan Gallagher! Text him at: (352) 509-5468. read more

I'm surprised to see so many negative reviews. Then again, people with negative experiences are more likely to share than folks with positive. We have purchased four vehicles through AutoMax thus far and I think that attests to how honest my review is. First the bad: Our first experience was less-than-stellar due to the salesperson. He said, "there are two kinds of people who come here. Those who know they're getting a deal, and those who don't." That was in response to my father-in-law's attempt to get a lower price. I found that comment to be unprofessional and didn't appreciate being belittled. I don't care if he was getting frustrated, it's his job to make us feel warm and fuzzy about purchasing a car there. He was snarky and snide throughout the process and I was ready to deck him by the end! I haven't seen that salesman since, thankfully, that was 6 years ago. Fast forward to present day: In 2015 or 2016 I purchased a 2014 Taurus for which I traded in my 2000 Taurus. Though she was beat and battle-worn, she had only 85k miles and they gave me a fair trade for her. Dan was fantastic. He took us down a bumpy road so I could get a real feel for the car's ride. He's laid back in his approach and he's respectful. Last year we purchased a 2015 Jetta for my kiddo. Dan, once again, came through for us. He even rode with us around the corner to Panera to get the paperwork signed by my kiddo, who couldn't break away from work, so we could take the car home that evening. This was well past 6 pm and Dan had zero complaints, in fact it was His suggestion. Finally we're in present day: my husband has been wanting a Tundra to replace his old Tundra. Normally used vehicles come "as-is" but Dan arranged for us to have a couple paint defects fixed, get an extra key made, and even tried to get our tires swapped out (they were a month old); however, the sizes didn't match. We were selling the old girl for above trade-in value to a friend and Dan got the go-ahead to match that so we could take care of everything then and there. It wasn't an exorbitant amount, but it bears mentioning because most dealerships aren't going to extend that offer. During that purchase we also met Joe, the finance fella (I forget the official title, apologies). Joe was equally polite and engaging. Everything went smoothly and we had a lot of laughs while signing. I find serious people to be disconcerting so this was a check under "positive" for me. There were no awkward silences while we waited for things to print out and credit to be run. To address the children's play area, yes, it's a bit dismal. It needs a good scrubbing; however, it certainly would help if parents ensured their children had manners and respect for others' property. AutoMax is a dealership, not a daycare. I didn't see any attempts at a childrens' area at the other three dealerships I've visited recently; so I'm going to give AutoMax a nod for trying to provide a "safe place" for children to remain while their parents do adult things. read more

I have bought 3 cars from automax. Salesmen are nice and I don't look anywhere else for a vehicle when im car shopping. I have never had an issue with the condition of the vehicles that ive bought previously. However, I paid out-right for a 2018 Camaro in 2018, and traded it for a 2014 Cadillac, the Cadillac was paid off as well due to the trade, however it was not worth the 19,000. I still went back though, and got a vehicle that I LOVE. When I first purchased a vehicle from them, I had a paper tag that came off on my drive home. I called automax and they said they would fix it. they put a new one on and a month later my new tag came in. lets hope nothing goes wrong this time! read more

Quick and easy buying process. I found the car I wanted this morning around 9:30 then had the car purchased around noon. This was my first time making a big purchase on a car and although the turnaround was quick it didn't feel like I was being pushed to get the car. Dan and Ramon both helped me out a great deal in making sure I was comfortable with the experience when it is not atypical for dealerships to take advantage of a first-time buyer. Would definitely recommend to anyone looking for a car to go to AutoMax for a good customer experience and reasonable pricing. read more

Why can't we give them ZERO stars? First off, then general sales manager or whatever title he gave himself is INCREDIBLY rude to his salesman! He yelled at them "to get outside" then when they went to go stand in the 100 degree heat, he'd berate them & say "Don't lean against the wall!!" I mean PLEASE!! No one likes salesmen standing around in the ridiculous heat like sharks. Use s REAL legitimate strategy in bringing in customers & getting sales! Oh & don't yell at your salesman where potential customers can hear!! You're a fat idiot, anyway. No wonder your dealership looks & feels pathetic. I listened for at least 30-45 minutes while my husband was car shopping. I eventually told husband I DIDNT want to do business here & thankfully we happily purchased a used vehicle that same day from Deluca Toyota. I'm going to post pictures of the "kid friendly area." Mind you, I told the associate our son had just had a kidney transplant 4 weeks ago!! WHO Would let their kids play in this area??? Notice the nasty chip hanging out in the drawer?? The bizarre dirty doll??? Every single thing was either broken or absolutely nasty. The TV did not even have basic cable. But honestly this was the least of this dealership's problems!!! I am so very glad we did not purchase a vehicle from here. They didn't even try to get our business! read more

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We went to trade in our two vehicles on one vehicle at this location. One of our vehicles we were told that they needed to have a mechanic check it out before they would offer us a price. We dropped the vehicle off overnight and they called the next day. We agreed on a total price for their vehicle and our trades. I was told it was a done deal, all I needed to do is come in and sign papers. I told him I was working at the time and I would be by as soon as I get off work. When I left work two hours later and was headed there, they called me and said the vehicle was sold to someone else. They said they have a no hold policy that was never explained to me. They offered no solutions and basically said sorry for your luck. When we picked up our vehicle back from the dealership there was now damage to our vehicle that occurred during their inspection. Needless to say they never told us about it, and we discovered this the next day. I will never return here. read more

Great experience. No nonsense and professional. Will certainly do business with this dealership in the future.

I was looking for a used Mustang and asked for a quote on my trade along with all the fees so I could see the OTD price. First they wouldn't provide the price sheet. They had a sales rep walk through it with me. They gave me an initial value of my trade which was a good $6k below KBB Instant Cash Offer and $7-$10k below what I was being offered at other dealerships. When they went through the price sheet they tried play the tax saving off as if it was added value to my trade like it was something they added to the trade. It is not... I already paid tax on that amount they did nothing. Final nail in the coffin was the fees. I am not sure when "reconditioning fees" became a thing but it is just a game that allows them to lower their advertised price and hit you after you have spent hours working on a deal. All together their fees where double that of other dealerships. This is not the first dealership I have run into that has done this but if this is a new trend it needs to be ended. read more

Hi, I have been looking for a used truck for about 30-60 days. I live in South Florida and noticed a F150 Platinum for sale that was in great condition. The pics looks amazing and the autocheck had no accidents reported. Knowing I would be driving to Tampa in just a day or two for the holidays, i made an offer of FULL ASKING price to the dealer with my trade in, the balance would be paid in cash (20,000). They accepted via email and we did all of the paper work and i even out a credit card deposit down to hold the truck. Today, I drove 6 hours on a holiday week with my two 9 year olds to the dealership to pick up the truck and be on my way only to arrive and find damage to the vehicle. The front right fender has a dent and the bumper has scratches and a gouge in it. The manager immediately said its like 100 dollars in damage and after a long discussion offered me 300 dollars. BAIT AND SWITCH. Not truthful and this truck needs to be in a body shop for a day or two plus a rental car. I made a reasonable counter for a 1000 credit so i could get the car repaired in south florida and they replied 300 bucks. This is the exact reason car salesman get a bad rap. AVOID THIS PLACE. EVEN A STAFF MEMBER STATED AS I WAS WALKING OUT I'M SORRY THATS FUCKED UP. I drive 6 hours with two 9 years olds in the car when i was advertised a car that was in no accidents and had no damage. Pretty messed up. The sales guy in Rob and slimy but not nearly as slimy as the used car manager who only offered 300 dollars of a 37000 truck that had dents, gouges and scratches yet advertise a mint condition car. I hope this message helps future car owners to avoid this place. read more

All the folks at AutoMax in Ocala were very helpful, but I have to give a lot of credit to Ramsey; he was able to work with my less than stellar credit to find just the right vehicle for me, even though it took him several hours to find the right one. I would absolutely recommend this business to my friends and family. read more

just purchased an Audi from Automax and Kelly helped me and i didn't feel pressured, she took her time with me and just listened to what i wanted. She made the experience painless. I would highly recommend her. read more

Dan was a fantastic salesman, I highly recommend him and the automax . They have a great selection very competitive pricing . Dan was great through the whole process, he was patient and very informative. We ended up getting a even better truck than we originally we're going for at a great price, he made sure we were happy with the vehicle. We thank you. If anybody is in need of a newer vehicle , go to the automax of Ocala and ask for Dan read more

Automax IS as good as it gets and better than that! I purchased a truck that upon leaving Alan Price my salesman noticed the back lights had small cracks, he suggested they replace them for me and did on them!! I can't believe it wasn't "as is" as a used vehicle. Always will buy from them from now on and you should too! You won't regret it!! read more

Today I purchased a vehicle from Auto Max. I could not believe the exceptional service I received from Dan Gallagher. His customer service was above and beyond. I tried to purchase this same model car at Honda of Ocala and was met with the rudest salesman. When I told him I had a draft from my bank and would not need financing. He told me they did not like to sell their vehicles with out side lending. I actually have this in writing. Such disappointment. I even wrote an email to the manager and not surprised he never acknowledge it. If you want great pricing great service, go to auto max. If they don't have what you want they will find it for you... See Dan Gallagher, he's the best. Thank you Dan....One very happy customer... read more

David Lenkowski was our salesman. Helped us find the exact suv we wanted and made our experience awesome! Shout out to Cash the manager dealing with us was great. Scott in finance made everything easy and quick. And Dan Caputo in finance was our cheerleader lol. Thanks for everything guys. You made our 4th purchase there great! read more

Worst experience I have had in my life dealing with any retailer. I was told I was approved and these were the terms 3 times and then they were changed when it came time to sign the paperwork. It's too long of a story and stressful to even begin to explain but I wouldn't buy a stick of gum from them. read more

I bought my car there a year and a half ago. I was given a 10.26% interest rate and was told to not worry because I would be able to refinance in a month. I went a month later to refinance just to be told I needed to wait a year. A year and a half later I try to refinance just to be informed by the bank that I was over charged by auto max to such an extreme that I am paying double what I should be paying. Under no circumstances trust them. This company is a lying sack of shit that doesn't care about their customers. read more

Second purchase through AutoMax and both times were easy and a pleasure. Oseas was our salesman and he kept contact with us while we were shopping between dealerships and was super patient with us. They also got us a great low rate in financing . Thanks a bunch guys! read more