Salesman did not push us, got what we wanted and are enjoying our Grand Hylander Hybrid very much. Thank you Calvin.

Amanda was our "salesman" and she was fantastic, low pressure, very knowledgeable and very good to work with when buying a car. read more

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Since ive moved from Tarpon, I needed to get my car sefviced, so I found Gettel toyota, made an incredibly easy appointment and showed up. They were fast to get me in, and handled what needed to be done. I got 4 new tires, balanced and rotated, my oil changed . I was in 1;30 and out by 4pm, and my purple pony runs better today. read more

Gettel Toyota Ocala - Car Dealers Near Me - Ocala, Florida

I have made 5 vehicle purchases with This specific Toyota since 2022. This company still refuses to take care of loyal customers by constantly lowballing on trades and not taking care of me....I figured maybe building a relationship and proving im loyal would also benefit me in future purchases. These people only look out for themselves and their profit. They could care less about any of you!! Stay away or get ripped off. Learn from my mistakes and take this as a lesson for all of you. This is how they treat a 100 percent disabled veteran. Imagine how they take advantage of others. This is your warning... read more

Sales rep: Michael F. Ask for him. He is terrific! Actually listened to my needs and exceeded my wants. Had cars brought out for me to review. The one that caught my attention was a Prius V SUV. Looked great and drove fantastically (previously owned a hybrid so knew what to expect). When Michael showed ne the complte list of service records for this car, I knew it was meant to be mine. Bought the car and Michael drove it home for me (I had a rental). No stress, no pressure. Easy purchase transaction. I would say my experience with Michael at Gettle Toyota was as flawless experience at dealership as a used car buyer could hope for. read more

Gettel Toyota Ocala - Purchased 10/11/2025. Michael F - great salesman. - Car Dealers Near Me - Ocala, Florida

It's is not the same since Deluca sold to Gettel. Service in the service center is not as friendly. Also, there is no longer a shuttle. They use Uber, but if Uber charges more than $25 one way they charge you for it. I live only 10 miles away and Gettle charged me to get a ride home. The small town old fashion customer service is gone. It's very disappointing. read more

Not a great experience. They did have the car I wanted to test drive pulled up front for me to view and then drive. I was very explicit that I just wanted to test the car, not talk about financials or make any decisions today. The employee I worked with was adamant about talking about my trade-in, to the point of taking my keys so they could have someone get the value of it. All I wanted to do was test drive the car and go. He showed me another car that wasn't quite what I was looking for. He then brought the manager over who asked what else they could do for us. I told him "nothing" since I'd already driven the car and that's all I wanted to do. He told me "that doesn't many any sense." I took my keys back and left, of course, not without a business card I'll never use. read more

BEWARE the Bait & Switch!! ZERO stars is warranted. Had a ridiculous negotiation over five days on a used vehicle. Agreed on a price and they still showed the vehicle! They did not ask for anything to hold the vehicle. The did nothing but make excuses. When we finally agreed on a price, the dealership sent a "Your Deal Breakdown" that included a brand new fee, a :"*Pre Delivery Service Charge" of $1,299!! This was NEVER DISCLOSED in taking to multiple sales people over almost a week. Deceptive. Dishonest. Not ethical. BEWARE. read more

Unless you have the money in hand the minute you walk in don't waste your time. Management changed their mind on their preferred method of payment three times in ten minutes and ultimately chose one that made it easier for them to sell the car out from under me. My salesman tried to help but they sold it on his day off. Shady management that is not worth working with. read more

Would go again to get my car washed because Isiah made our experience amazing. His personality and the way he carried himself made my experience great! read more

Thank you to dany for being very helpful and for explaining the check in process and for thank you to Dominic the glass salesman

isiah was who assisted me today and he was so polite and very professional. WOuld recommend him to anyone

Timely maintenance with a nice waiting area. Very convenient with good communication on the process and costs.

If I could give zero stars I would - they have to be the worst sales people - won't ever give a direct answer don't listen and never the same answer no matter who you talk too. They define "shady used car sales" read more

You're selling cars for $20k more then they're worse lying and telling people they keep their value which they don't. we went back a few days and a few months after to talk about all they lied about has a moon roof lie it's panoramic glass it doesn't open it keeps its value lie it's being sold for $40k but is only worth $20k It charges fast and easy with just a a reg pluglie takes 15+ hours without the plug that's like the dryer plug and they don't automatically give you the garage charger like Hyundai does with their electric vehicles On top of all this they insulted our intelligence to our face after keeping us at the dealership for hours claiming they'd try to fix it. After years of our personal business not to mention referrals you e not only lost our business and everyone we can talk to but we'll be continuing to fight this anyway we can. read more

Staff was polite and service was swift! Will definitely be taking my car back as needed! Very welcoming.

I dealt with Cirri. Starting this post with a TLDR of the background. I had my tires replaced elsewhere because Gettel's tire prices are ridiculous. Went in because a tire sensor was broken during the replacement, this is common with low profile tire replacements. I was immediately hit with a $219.95 diag fee. Which seemed ridiculous since it takes all of 10 minutes with a handheld device to find out which sensor is giving an issue; however, it is what it is. Afterward, when they reached out to confirm which tire was given the issue I was hit with a total bill estimate of approximately $549... To replace ONE tire sensor... not all 4... ONE. Asking questions about the price trying to understand how ONE sensor could cost $549 I was met with an extremely condescending attitude. Calling around Ocala I found prices as low as $100 (Tires Plus) to $120 (RNR Tire Express). I don't know how Gettel can justify showing these prices to their customer base. read more

Don't come here for service! I ask everytime how's my oil and everything else oh perfect....i look at my oil after I would say 5 oil changes with them now after buying my truck look at my oil dip stick I see glitter I decide to-do oil change next day and glitter!!! will do a flush tomorrow and never going back ! read more

Sent a friend " Lisa to see Mike Shadlich as her Scion was attacked by squirrels and chewed wire harness. With the help of her Dad by telephone she ended up buying a CERTIFIED TOYOTA COROLLA in silver with convenience package! She came and showed me and my wife and I said you did get two keys correct because certified Toyota is supposed to come with two keys. She said oh no Mike said that the previous owner only dropped off one key. I said Lisa when it goes through certification, they have to sell the car like new which means they built Toyota for a second key and a second key for the car so someone lied to you. I said that means they committed fraud. Well, she went out and purchased a second key. Meanwhile, the car should've came with two keys so now she had to pay out for a second key, which is completely wrong on The salesman's part and the dealerships part and I'm well aware of this because I've purchased certified Toyotas. So now she will never come there again. I reached out to Mike Shadlich and he's never reached out to Lisa or Me regarding the situation and this is how you treat customers? The biggest advertisement is word-of-mouth and I will tell you this her father will be writing a letter to Toyota corporate in California and yes, I will be his third base coach unless someone resolves this ASAP. This is what happens when your general manager throws out a disabled person from the dealership that was looking to get rid of his least Camry and buy a new car on May 25 of 2024, so I ended up buying a Hondathat's Joey's loss read more

Gettel Toyota Ocala - I suggest you make this right! - Car Dealers Near Me - Ocala, Florida

Deluca service has a captive audience in Ocala and based on personal experiences and now reading these reviews, does not care to improve on a mediocre customer service experience. Here are some specific examples: Chris in the service line should not be interacting with customers based on my brief, very disrespectful interaction. A tech that turns off the switch to the running boards cannot communicate this to the next tech who proceeds to dismantle the mechanism looking for a short that wasn't there. Enjoy the lounge where you will spend hours of time and thousands of dollars. Looking for a good local shop to avoid this place moving forward. At least there are some classic Toyotas in the showroom but even there they feel the need to announce . "Look with your eyes, not your hands." Classy Deluca. read more

Gettle Toyota Ocala gave me a full refund and renewed my confidence in the dealership.

still no response from not honoring a simple battery warranty. Battery was a few days less than two years old for a lifetime battery. I paid the extra money for, and they would not honor it. Went to the service manager he just looked me and told me it was my problem read more

Was quoted $718 ($307 in parts) to replace the trailer wire harness on my tacoma. Went and bought the part myself and did it for $55. Great business! read more

We went to test drive a car they had and it had no charge. Was told they would charge it and we could come back. The first time I called I was told they would get right back with me waited 1hr and 45 minutes called again to make sure they had my number. Still nothing. Third time I called i was told ten minutes and they would be with me. Wrong again I finally got a text an hour later stating they can not find the fast charger and it's on a trickle charger 4 hours after we left the dealership. They clearly don't want business and are not interested in selling cars. Would not bother wasting your time. read more

I have always had exceptional service at Deluca until now. In fact, I was looking to purchase 2025 hybrid Camby. I called for a oil change on my Avalon for this month (3 weeks remaining) and was turned away. This is outrageous. They sure don't want me to purchase a new car there!! read more

Went to Gettel for an indicator light that read "lane departure malfunction/pre collision malfunction. " The 2019 Toyota Tacoma was checked by Advance Auto twice to determine the issue, they could not find an issue. Service for the vehicle has been with Walmart and Firestone. The truck has 107,000 miles on it without any significant issues, it has been a good truck. It is running fine. The truck was purchased at Deluca with 56,000 miles on it. At the time of purchase, the battery went bad 1 1/2 weeks into my ownership, DeLuca refused to replace the battery, and eventually paid 1/2 of the replacement of the battery. At that time, I decided, I would NEVER go back to DeLuca, and I haven't, until I had no choice but to go to Gettel today. Nissan could not fix the issue, they said it had to be a Toyota dealership. I spent $623.32 today at Gettel with no resolution for the indicator malfunction. I bought a lifetime battery, and paid $297.00 for them to tell me that I needed to purchase a part with labor to make the light reset, and that cost would be....$2400.00, not including the $387.00 for the lifetime battery. WOW. I love my Toyota P/U. It has been a great vehicle. It is not the fault of my truck that that dealership is not a good place. Not for poor working class folks anyway. I left that dealership with my paid $623.32 dollar bill, I will never return. I am requesting the terms of my $387.00 lifetime battery. I will be establishing with Gainesville or Pearson Nissan. read more

Horrible experience with Gettel toyota, if you're buying a vehicle from out of state Georgia to be exact buyer beware. 1st I had trouble with the sales person and his inappropriate behavior. 2nd they had issues with my title paperwork. Watch the numbers on your paperwork b/c they're pocketing the money somewhere. I paid for my tag in my paperwork but get to the tag office and have to pay again. I'm asking for a refund and I had to prove to them I paid and still haven't heard anything. I've been waiting a week and now they're blaming the title clerk b/c she was supposed to call to see if I paid. The title clerk said they've been calling for a week to the tag office. I called one time and they picked up. Someone is lying!!! I'm telling you I paid for my tag, and I have no reason to lie!!! 1st they told me 10 weeks on a title in the state of florida. I've seen dealerships take less time, but not Gettel Toyota. I'm still without my refund for the tag I paid for and not even the General Manager has reached out, and that my dear is bad business!!!! My next step is the BBB. read more

One of the worst if not the worst Toyota dealerships in FL. I hesitated to make this review, but after just having my appointment cancelled without my knowledge or doing-now I'm obliged. I've received service from this Toyota for roughly six years, and honestly hadn't had issues until post 2020. Use to accept walk-ins with open arms, now they operate as if you violated some unsaid policy. Location is currently populated with passive aggressive, apathetic staff (not all). Just this past weekend, made the mistake of thinking I could do a walk-in for a diagnostic. The service rep, who I won't name on this review was nothing short of condescending and insincere. This man was so petty, he tried to remove the plastic from the driver seat-As I was seated in it. You call this quality service? I didn't even get the service needed, was told that I would need an appt. for a diagnostic. Ok. Fast forward to today, I called to make sure the appointment I booked on their terrible website was still valid. Sure enough, the representative on the phone said I had no appt booked. Looked at my confirmation texts, to assure him I had my appt scheduled and the name of the service rep. Nothing in their system about it. Which tells me foul play is at hand. Just look at the negative reviews, you'll see they're known for canceling customer appts. abysmal service, lack of empathy and clique like environment (not all the staff, very scarce exceptions). Called Gainesville Toyota at the time of writing this review. Someone tell me why they were willing to see me right away. I refuse to return to this dealership for any dealings whatsoever. Better yet, how about just replacing this one with Gainesville's. read more

Buyer Beware. This is a scam dealership. We have reported them to Better Business Bureau, Consumer Services Division Hotline and Toyota corporate. I called this Toyota dealership on 9/13 to help my friend purchase an advertised 2016 Prius and was told by salesperson Lonnie that it was available. He was emailed a Carfax on it from the salesperson. We agreed on a price and they said that they would 100% hold it for us. The service manager even called and assured us that "the keys would be taken and held, so no one else could purchase it". We got the cash and started driving there (2 hours away) only to have the sales person call my friend and tell him that someone sold it out from under him. So much for integrity. This sounded fishy so I had two separate individuals call the dealership and inquire about this exact same Toyota Prius. They were told that it definitely was available, and they would "hold the keys so we could come in and buy it and no one else could!" I don't even believe this car ever existed because I have seen this exact same car from another dealership advertised in the past. I called twice asking for the manager and was told that he was not available and I should leave a voicemail message. Do not buy anything g from Deluca Toyota! This is a scam dealership! read more

There's a cardinal rule in customer service...if you screw up, own it right away and move on. NEVER BLAME THE CUSTOMER. That's all I'm saying. I won't be going back to delulca Toyota. read more

I purchased a vehicle from DeLuca about 6 months ago. Great car! My salesman was Grant and he was excellent. The process was very smooth. If you're in the market for a vehicle I highly recommend going there and asking for Grant. Love my 2018 Buick Regal! read more

Not trustworthy they don't deserve business don't rely on them to do what's right I owe twice of what the cars value is. It was a used car at that check engine light came on less than 12 hours after having it had to jump through hoops just to get them to do what was right and still two years later worst decision I've ever made thank you for making life just that much harder. read more

Had an awesome turn around here at DeLuca Toyota, very impressed. Thank you for the awesome customer service.

My 18-year-old daughter dropped off her car on 8/12/24 for a tire rotation. As the primary account holder, I received a call informing me that there was a nail in the front driver's tire. I was told the tire wasn't in stock but could be ordered and would arrive at Toyota the next day. I instructed the associate not to replace the tire because I have a warranty through Sam's Club. My daughter picked up the car and took it to Sam's Club, where she was told there was no leak. Sam's Club confirmed this by dunking and spraying the tires, finding no air bubbles, and assured us that the tires, which were purchased in December, were in good condition. At this point, I wasn't sure who to believe, so I advised my daughter to get a third opinion at AutoZone. AutoZone provided the same feedback as Sam's Club, confirming there was no air leak. Later, I received a call from Toyota asking me to rate their service. The representative seemed more focused on sticking to his script than listening to my concerns. He said a manager would call me, but I haven't heard from anyone yet. I have three cars serviced through Toyota, but after this experience, where it feels like they tried to take advantage of an 18-year-old college student, they've lost a loyal customer. Update: A "manager"--and I use that term loosely--called me after my review. She claimed she was genuinely concerned about my daughter being on the road with a potentially bad tire, insisting multiple times that we keep an eye on it. I assured her that we would, but that didn't explain why two other facilities found nothing wrong with the tire. She then mentioned that my daughter was aware the tire pressure was low when she brought the car in. I acknowledged that might have been true, but it still didn't align with the findings from the other two locations. The conversation quickly became circular, and I felt the need to guide her on how to handle the situation. I suggested that if her company truly valued its customers, she could have said, "Mrs. Grant, I'm truly sorry for the inconvenience. If you or your daughter would like to bring the vehicle back, we'd be more than happy to take a second look at the tire." Her response was that my review indicated they had lost a customer, so she didn't think I would be interested in bringing the car back. I then asked if they weren't even interested in trying to retain a customer. She asked if I had called them after visiting Sam's Club, and I replied that a gentleman had called, but he was more focused on his script than my concerns. She claimed this was her first time hearing of it, and I pointed out that she still hadn't offered any solutions. I questioned the purpose of the call--was it just to argue? She then abruptly asked, "WELL, DO YOU WANT TO BRING THE CAR BACK?" I told her that after this encounter, no, thank you! Word to the wise, Deluca: a follow-up call is an opportunity to make things right. You should have at least two solutions ready when calling a customer who may have had a bad experience. This could have been an easy fix, but instead, the call only made the situation worse. The manager shifted the blame onto the customer rather than taking responsibility, whether or not Deluca was at fault. While the customer isn't always right, empathy and understanding go a long way. read more

made appointment for oil change. Was told price was $70. and I had a $20. coupon. Rude service rep told me price with coupon was $100+. When I pointed out discrepancy I was told that gas used to be $1/gal. I left without service and I fully understand why it is way better to drive to Gatorland. Jaqn W read more

Not only is the staff friendly and helpful but the place is so clean. There is a tall man that is always cleaning and he has the floor tables bathrooms everything!!! Very clean. His position is so Underrated and he does it like a true professional. The mangers better not overlook these skills and GIVE THAT MAN A RAISE! read more

Here's my comments on the excellent experience I had with this dealership: the salesmanBrian Rivera, who I dealt with was very knowledgeable, no pressure and quite accommodating. I would definitely recommend him to my friends and relatives. I also just had an occasion to deal with Joseph the service manager and I can truly say he was great. If you are in the market for a new or used car or service on your car; I highly recommend you give them a try! read more

WATCH OUT----BE CAREFUL!!! This dealership hides many costly fees; and they posted a white Camry Hybrid on internet with pics of a silver Camry---with no disclosure! *******Almost bait and switch. ******** I'd never deal with such tactics! From the bottom of autotrader posting (in tiny letters): "Dealer Disclosure: **Price excludes tax, tag, title, registration, $994.50 dealer fee, and any dealer-installed items. . Price includes a $480.00 finance rebate. Must finance with SETF. Pictures may not represent the actual vehicle; contact the dealer to verify in-stock inventory, options, and actual selling price. Toyota certified warranty & shop cost of $1546. not included in the price. We are not responsible for typographical, technical, or misprint errors. Internet prices rebates & incentives may not be combined with any other offer. Inventory is subject to prior sale. Contact us via phone or email for more details." So they advertise this Camry as CPO....yet YOU have to pay more on top of price to get Certified Pre Owned status!!!! ******DEFINITELY MISLEADING---POTENTIALLY ILLEGAL!!!****** ~~~~~B U Y_______S O M E W H E R E________ E L S E~~~~~~~ read more

My son came in to purchase a car and Gavin and TK have taken great care of him. He was happy to have the sale go smoothly and quickly. It's not often you find a dealership you feel will take care of you after the initial purchase but he does. Service is so important these days and they seem to take great care in this area. read more

I was in desperate need of a vehicle after I was hit by an 18 wheeler truck and my car was totaled. I started my search for a car and adventured out to several dealerships. I do not like pushy/ forceful salesmen who are on top of you the whole time and try to sell anything just to make a dollar. After an exhausting day, I went home to think about the cars that were shown to me and how I was treated at the dealerships. I went back to Deluca Toyota in Ocala, Fl. Brian Rivera was my sales person he made my experience exceptional. Brian was caring and very considerate with what I was going through and he asked me what I was looking for in a car and let me test drive every vehicle he thought was suitable for me. This was the best experience I have ever had buying a car. I was very fortunate to meet Brian Rivera and highly recommend him if you are looking for a new vehicle. read more