Don't buy a used car at CarMax, we purchased 2020 Toyota RAV4 with 20,000 miles on it on April…read more10,2025 Maintenance light went on a 4 months later with 24,000, I took car to my mechanic, got oil change, he told me all my tires were dry rotted, I contacted CarMax & they said after a few times going back & forth to bring car to Ocala so they can inspect my tires, I had appt on September 2,2025 10am, Jason @ CarMax told me my tires weren't that bad! They would not replace them, my husband & I felt unsafe driving car with dry rotted tires so we got them all replaced! Look at picture of our tire, just took one but all were the same! Terrible customer service

All I can say is thank you Carmax Ocala for the wait, the rep with no name, the switch in the…read moreoffer, and the refusal to negotiate. We were definitely buying that day, and you could have been our 26th purchase, but you missed that. Your total lack of interest sent us to Jenkins Subaru, where we were treated with respect, and where we found the perfect vehicle at a phenomenal price - aT a dealership that made us feel that our business was valued, which made the decision to buy from them quite easy. We left your lot in our old vehicle but theirs in a new Outback at a price that certainly rivaled anything you could offer. Win-win: you stuck to your plan and we got a great deal elsewhere.

Said, "Bye!" To my Subaru Ascent (sadly), but, "Heck yea!" To my Honda Odyssey!!!…read more I really needed the extra space for my family and although my Subaru had third row seating, the space was not cutting it. I was sad to leave my Subi but super happy to get a van. Not only did I get a newer model vehicle, I got what I needed in price and value! I highly recommend Auto Max Ocala. Everywhere I went they wanted to screw me on payments and everything else quite frankly but Automax did amazing.

Whoa! Superb guys at Dealership treated this Senior Citizen and her Dog like a Queen!!! Thanks…read moreFrank, Ramon & Matt! Easiest, least stressful transaction. I called the Dealership, got invited in, test drove the exact vehicle I wanted for WAY less $$$$$ than everyone else I contacted. Sweet Crew!!!!

It was easy to make an appointment; John was able to answer all of our questions. They performed…read morereliable work at a fair price. They also did a complete inspection on our vehicle

Craig is absolutely horrible! Malibu for a noise in the front and check engine light they didn't…read morefix anything on my car and give me a bill for $1215! Our sales guide Don was great, but their service and customer service in the service department absolutely horrible

Jessica Stevenson was an amazing salesperson. She was efficient, transparent, and friendly. We were…read morein and out of the dealership in about an hour, and we are very happy with our purchase. The vehicle was delivered in pristine condition, as expected. We will definitely return to this dealership. Thank you, Jessica! -James and Paige Porter

This review is based solely on our personal experience with Ken & Linda Phillips "Phillip's CJDR"…read morein Ocala FL. I will preface by stating that I have spent my entire nearly 50 year career in the Auto Industry. With this in mind I originally reached out directly to John Cherry (GM) via email as I wanted to be introduced to the proper team member without too much hassle. Although not hearing back directly from John Cherry I was contacted by a Very Nice Gentleman Dale Coleman. Dale and I had a short but nice chat regarding what I was looking for. Dale connected me with Jessica Stevenson, Also very nice. Jessica described the vehicle after looking it over. Over the next week or so with a bit of negotiation we did agree to purchase vehicle and Jessica agreed to deliver it to our home in the Village's as we weren't expecting to be in Florida until March. Prior to flying in to Florida Jessica phoned to mention she now had the Tag for the vehicle, I told her that I was actually coming earlier than March and to overnight it to us in Florida on Feb 3rd. It wasn't until obtaining screws for tag that I got in and drove vehicle for the first time on the 5th of Feb. Upon pulling it out of garage and rolling for about 2 houses up our street I noticed that Transmission was whining. I immediately reached out to speak with Jessica and the first thing Jessica said was maybe it is cold, Maybe it's because it had sat 2 months before arriving... I said to Jessica that based on my years in auto industry I thought there was a serious issue. Jessica said there was nothing wrong with it but if I was concerned I could take it to Phillips Toyota to inspect as there was still a month left on warranty. I decided that was a great idea and immediately took it and checked it in with Melanie (Service Attendant). After having both the Shop Foreman and Tech drive it Melanie stated Transmission needed to be replaced at a cost of $7900. I then spoke again with Jessica who told me to call Jim Garvin and he'll work with Melanie at Phillips Toyota. After a week or so of frustration feeling as though I was being put off I made it clear to Melanie that I needed something to happen. The Vehicle has now been at Phillips Toyota since my arrival in Florida and have been told there is no transmission available, That it is on back order with No ETA. I bought the vehicle months ahead of our arrival and after being here a month still no vehicle. I decided to reach out again to John Cherry to voice my concern and dissatisfaction. John had Dale Coleman touch base with me and again Dale was very nice but said Brian Baker would call me on Monday and discuss buying the vehicle back as I had mentioned being something I felt entitled to ask for. Clearly this serious issue was missed when inspected before vehicle was advertised. Unfortunately Brian Baker should not be allowed to handle After sales concerns such as this. Brian mentioned that after he spoke with John Cherry, John told him to step up as if he were trying hard to make a deal and give me a good offer to buy back the unit. Keep in mind I just bought this vehicle in good faith that as advertised it was inspected and certified. I handed over $19300 in good faith that vehicle was inspected and then Brian tells me Phillip's will give me $13000 in return. Brian stressed with me several times that he thought this was a fair solution. Consider hearing that after arriving in Florida expecting to have a good vehicle. Only driving I did upon arrival with vehicle was back to Phillip's, That is where vehicle continues to sit with No ETA on Repair to make it a worthy vehicle. Needless to say our first Florida experience is with Phillips and Brian Baker. Unfortunately my only solution is to wait with no ETA from Toyota for a transmission that was bad from the start and missed by Phillips Chrysler in Ocala. Who knows when I'll have the vehicle we negotiated for. I think it's safe to say Phillips will NOT be recommended or our go to moving forward.

I've been leasing my vehicles with Michael Shadlick for the past 8 years and I must say that every…read moretransaction has been remarkable. He's very dedicated to his work and provides exemplary customer service.

Salesman did not push us, got what we wanted and are enjoying our Grand Hylander Hybrid very much…read more Thank you Calvin.