I hate car buying, I spent 4 days on Rt 200 at the big dealerships looking to buy a car , so…read morefrustrating them playing games, adding $$$ after hours of negotiations , ( also we will add $1000 if you pay cash because you aren't using our loan service ) and you must buy this extra warranty etc on the Sunday I accidentally pulled into the wrong small car lot looking for a car I had seen advertised ( it was a mile up the road ) I saw Baseline had a nice car and started talking to the salesman, what a nice guy, no pressure answered all of my questions, showed me the car fax report, no extra for paying cash I researched the car and it was a good price 2019 with only 36,000 on the clock, gave me double for my trade than the big dealers offered. VERY HAPPY PURCHASE, I'll be back

This business sold my 68 year old mother an older Toyota and charged her $10,500 for a car she…read morecould have bought for $7000. (Kelly blue book) I moved in with my mother about 3 months after she purchased the car. We noticed that the car was leaking when it rained, the seat belt did not work on the back right side. I asked my mom to call the dealer but she is elderly and procrastinates, so she never followed through. Unfortunately, I did not get involved until a year later. I called the dealership and explained the situation. I masked mom to take some form of responsibility, that I felt he overcharged my mom and that he sold her a car that was not functional. He called me "unreasonable" and offered no help, claiming that we waited too long. His tone was condescending and he was anything but empathetic. So, here I am, letting you know that this place will take you for a ride if you let them. They clearly took advantage of an elderly woman, which is criminal, in my book, and they most certainly lack professional communication skills. I do not recommend.

Don't buy a used car at CarMax, we purchased 2020 Toyota RAV4 with 20,000 miles on it on April…read more10,2025 Maintenance light went on a 4 months later with 24,000, I took car to my mechanic, got oil change, he told me all my tires were dry rotted, I contacted CarMax & they said after a few times going back & forth to bring car to Ocala so they can inspect my tires, I had appt on September 2,2025 10am, Jason @ CarMax told me my tires weren't that bad! They would not replace them, my husband & I felt unsafe driving car with dry rotted tires so we got them all replaced! Look at picture of our tire, just took one but all were the same! Terrible customer service

All I can say is thank you Carmax Ocala for the wait, the rep with no name, the switch in the…read moreoffer, and the refusal to negotiate. We were definitely buying that day, and you could have been our 26th purchase, but you missed that. Your total lack of interest sent us to Jenkins Subaru, where we were treated with respect, and where we found the perfect vehicle at a phenomenal price - aT a dealership that made us feel that our business was valued, which made the decision to buy from them quite easy. We left your lot in our old vehicle but theirs in a new Outback at a price that certainly rivaled anything you could offer. Win-win: you stuck to your plan and we got a great deal elsewhere.

Whoa! Superb guys at Dealership treated this Senior Citizen and her Dog like a Queen!!! Thanks…read moreFrank, Ramon & Matt! Easiest, least stressful transaction. I called the Dealership, got invited in, test drove the exact vehicle I wanted for WAY less $$$$$ than everyone else I contacted. Sweet Crew!!!!

LOVE! Elijah & Jesse were VERY helpful and made the process super easy. Takes a few hours for the…read moregeneral process, loan and all, Elijah even transferred my tag for me in the heat. :) I would recommend them

Craig is absolutely horrible! Malibu for a noise in the front and check engine light they didn't…read morefix anything on my car and give me a bill for $1215! Our sales guide Don was great, but their service and customer service in the service department absolutely horrible

Knowledgeable & ready to help get your vehicle back on the road in the best mechanical condition…read moreyou can afford. No, seriously... super helpful staff & mechanics who take the time to do what's right for each customer. Long-standing clients & first time customers came throught the door, while I waited for the mechanic to find the reason for the fluctuating codes. 3 hrs later & the elusive reasons were discovered. AutoMasters guarantees its work 100%. I was told my car will be fixed right the first time or they'll re-do it, until finished. Easy to find, with enough spaces in their private lot to accommodate customers. I'll be back!

First time coming here since I moved. I will say I was not impressed with the service check in. It…read morewas my first time coming in for a reason. I made an appointment, and yes like most dealerships that didn't maybe! I was excited when the service guy I finally talked to said they have a shuttle. Ok, I'm game hey take me home I don't need to sit and watch for 2 hours. 1.5 hours later shuttle driver is in his way, he was stuck at the bank...not for a customer he just needed to go to the bank. Another customer waiting for shuttle as well....they forgot me but I was watching. So finally in the shuttle. You're not getting 5 stars but man this shuttle driver was kinda rude, but end of ride he's a local Gabe me so much history and turned out to be a great drop off! Service department not so much! So 5 stars.....cute little native Summerfield driver 5 stars Jeep Dealership service ZERO stars. Having a bad ass extended warranty 5 stars Being asked to accept text messages...when I thought it was about service....Zero stars Miki it was all a sales pitch. Give ya 5 for effort = ZERO because you made it seem like about my Jeep being serviced. But we both know it was a sales pitch. Hey go for it....need a softer sales approach. ZERO stars. So in case your wondering why 3 stars. It wasn't all bad wasn't very good either.

This review is based solely on our personal experience with Ken & Linda Phillips "Phillip's CJDR"…read morein Ocala FL. I will preface by stating that I have spent my entire nearly 50 year career in the Auto Industry. With this in mind I originally reached out directly to John Cherry (GM) via email as I wanted to be introduced to the proper team member without too much hassle. Although not hearing back directly from John Cherry I was contacted by a Very Nice Gentleman Dale Coleman. Dale and I had a short but nice chat regarding what I was looking for. Dale connected me with Jessica Stevenson, Also very nice. Jessica described the vehicle after looking it over. Over the next week or so with a bit of negotiation we did agree to purchase vehicle and Jessica agreed to deliver it to our home in the Village's as we weren't expecting to be in Florida until March. Prior to flying in to Florida Jessica phoned to mention she now had the Tag for the vehicle, I told her that I was actually coming earlier than March and to overnight it to us in Florida on Feb 3rd. It wasn't until obtaining screws for tag that I got in and drove vehicle for the first time on the 5th of Feb. Upon pulling it out of garage and rolling for about 2 houses up our street I noticed that Transmission was whining. I immediately reached out to speak with Jessica and the first thing Jessica said was maybe it is cold, Maybe it's because it had sat 2 months before arriving... I said to Jessica that based on my years in auto industry I thought there was a serious issue. Jessica said there was nothing wrong with it but if I was concerned I could take it to Phillips Toyota to inspect as there was still a month left on warranty. I decided that was a great idea and immediately took it and checked it in with Melanie (Service Attendant). After having both the Shop Foreman and Tech drive it Melanie stated Transmission needed to be replaced at a cost of $7900. I then spoke again with Jessica who told me to call Jim Garvin and he'll work with Melanie at Phillips Toyota. After a week or so of frustration feeling as though I was being put off I made it clear to Melanie that I needed something to happen. The Vehicle has now been at Phillips Toyota since my arrival in Florida and have been told there is no transmission available, That it is on back order with No ETA. I bought the vehicle months ahead of our arrival and after being here a month still no vehicle. I decided to reach out again to John Cherry to voice my concern and dissatisfaction. John had Dale Coleman touch base with me and again Dale was very nice but said Brian Baker would call me on Monday and discuss buying the vehicle back as I had mentioned being something I felt entitled to ask for. Clearly this serious issue was missed when inspected before vehicle was advertised. Unfortunately Brian Baker should not be allowed to handle After sales concerns such as this. Brian mentioned that after he spoke with John Cherry, John told him to step up as if he were trying hard to make a deal and give me a good offer to buy back the unit. Keep in mind I just bought this vehicle in good faith that as advertised it was inspected and certified. I handed over $19300 in good faith that vehicle was inspected and then Brian tells me Phillip's will give me $13000 in return. Brian stressed with me several times that he thought this was a fair solution. Consider hearing that after arriving in Florida expecting to have a good vehicle. Only driving I did upon arrival with vehicle was back to Phillip's, That is where vehicle continues to sit with No ETA on Repair to make it a worthy vehicle. Needless to say our first Florida experience is with Phillips and Brian Baker. Unfortunately my only solution is to wait with no ETA from Toyota for a transmission that was bad from the start and missed by Phillips Chrysler in Ocala. Who knows when I'll have the vehicle we negotiated for. I think it's safe to say Phillips will NOT be recommended or our go to moving forward.

Thank you to dany for being very helpful and for explaining the check in process and for thank you…read moreto Dominic the glass salesman

isiah was who assisted me today and he was so polite and very professional. WOuld recommend him to…read moreanyone

We have used this business twice since we moved. The owner is so sweet and they have great service!…read moreThey can pick up and deliver for a fee. They don't stock batteries so they are always fresh. This business has been great to us!

after spending $4000 to get my cart repaired one week later it's back in their shop a part that…read morewas defective. We've been waiting now for months to get. I don't find them very accommodating when it comes to service or standing behind their service they they don't have loaner carts for someone in my situation . They have my cart and my 4k and they could care less