I'm not one for leaving reviews, but this is by far one of the worst experience I've had at a Car Max. I'm from out of state and had a reservation to test drive a vehicle. For starters they couldn't find the vehicle in the system and stated that the vehicle isn't there. I literally saw it at the lot and had to walk the salesman out to it. Then they said I couldn't test drive the vehicle because the "system is down". I spoke to the manager and the best thing she can say was "there's nothing we can do". Absolutely made no sense. They then recommended my best course of action was to transfer the vehicle to my state to test drive the vehicle. Again, one of my worse experiences. read more

I had a very positive experience buying my truck from CarMax (the one in Tulsa), but I can't recommend having any service done at the Merriam location (but I'm guessing it's the same situation at all locations.) Carmax is strictly assembly line service. I had a 75k mile service which included oil change & tire rotation. I've seen nothing to suggest these things weren't done correctly, but doing the bare minimum isn't quality service. I took my truck & ran a few errands in KC, but when I prepared to go home & got on the highway I discovered that my tires should have been balanced in addition to being rotated. At 60 mph, the steering wheel vibrated so much it was dangerous. The service dept was closed for the weekend by then so I had to limp the 30 miles home at 45 mph. On Monday I had to take the truck somewhere else to have the tires balanced. My conclusion is that apparently CarMax mechanics don't test drive vehicles they work on. My truck was returned to me with less than ONE mile added to the odometer. Nobody drove it after the tires were rotated so of course nobody told me I needed to have them balanced. That's mediocre mechanic work. So I guess if you just need your oil changed, you'd be safe, but don't expect any higher quality work for more serious issues. read more

Jeremy is one of the best customer service / Front desk person i have ever known he really takes his time to tell the technicians what is wrong with your vehicle and he takes time out his Busy schedule to make sure he Communicates with you about any details that's going wrong with your vehicle he is the Big reason i go to carmax because he listens and he really cares about the situation i hope his Manager Trevor can tell him that and he should appreciate him a lot .. Thank you read more

We've purchased 3 cars from Carmax. Two from the Independence office and the latest from Merriam. Our salesman was Andrew Stinson and he was great. Absolutely no pressure, very knowledgeable and willing to answer any questions. I wasn't happy with their financing but luckily I came in with my own to compare. The whole process was great! I'm a carmax fan. read more

We had the worst experience from Carmax. We went and did a 24 hour test drive, brought the car back and told the sales consultant we would take the car if they fixed a few minor details. We were told no problem it would take a few days and he would call us when it was done. 7 days later we hadn't heard anything so my wife followed up twice and did not receive a call back. I tried the next day and left a message for the sales manager and still never received a call back. HORRIBLE customer service and I will never do business with them. I would give 0 stars if I could. read more

Bought a Subaru and returned the title to register with Carmax. Received a call the other day that they had lost the car title. I have been trying to reach the business office for over 2 hours and no one answers the freaking phone. This place is beyond unorganized. read more

I purchased a car from them in July. It is now January and I have not received a title. They will not return my phone calls I have been to their office and they refused to talk to me I don't know if the car is been stolen or why I have not received the title. I've called the corporate office again no response it was a horrible experience and I highly recommend no one ever purchase a car from them they don't answer their phones and they don't return phone calls and they have high interest rates read more

DO NOT BUY A CAR HERE!! We paid cash for a VW Beetle for her 16th birthday--the report showed it had been a rental car with no accidents. While we driving it to park it until her birthday, it was making a popping noise. We talked to CarMax, they told us to take it to a VW dealer for repair, and the dealer would bill CarMax directly. We got a call from the dealer saying they couldn't fix it on the warranty because it had been in an accident. So we try to get another car from CarMax, no luck. On top of that, it's going to take 2-3 weeks to get our money back. Our daughter's birthday is next week and she has no car, and we don't have the money to buy another one. read more

Got an offer to purchase a car that had been purchased 4 month prior. The. Offer was $3300.00 less than the price I paid. Took the car to Carmax in Merriam, KS 30 days later and was offered $ 2000.00 less than the first offer. So tell me does a car that was purchased for $13,300.00 driven less than 200 miles loose $5,300.00 / 39% of it's value in less than 5 months. read more

After a few months of the saying I'd get reimbursed in the mail that seems to have been either a lie or they misplaced paperwork on that also. So Carmax owes me 150 dollars now. read more

I think what I like most about Carmax is how they hire mechanics who are blind and their service department is staffed by deaf people. It was a progressive move on their part, but honestly, I'd rather have my car worked on by someone who could see. That way, I wouldn't have to bring my car back for the same problem SEVEN TIMES. Yes, seven times. On three of those occasions they had my van for a week. Then there's the people who are supposed to answer the phone when you call. Emphasis on "supposed," as the people who work there are apparently deaf. Not only does this mean your phone calls go unanswered, but your messages aren't returned. I will say that I do appreciate the person who set up Carmax's service department; that guy is comedic genius. read more

I couldn't be more disappointed with this company and their managers. They truly don't hold the supposed "CarMax" standard. I started having issues with my car barely 30 days after purchase giving me a warning that my vehicle was unsafe to drive. Vehicle was taken in and after being sold a vehicle and told it had no recalls I find out there is 3. Which wasn't the issue but alarming. Then supposedly the vehicle was fixed but the same warning along with locking steering wheel continued to happen 3 more times. I asked CarMax to please make this right and let me bring the vehicle back. They refused. Said it wasn't within 7 days. Since my vehicle was unsafe I had to trade the vehicle in somewhere else and ended up $10k more in debt. This is not ok. The lack of integrity or care for my safety or my children's blew me away. read more

**WARNING** This location ( KANSAS CITY ) has some shady sales people!!! They will remove a hold on a vehicle just to sell to another customer that walks in. It's happened twice and I spoke to the manager at this location, and he told a complete lie!!! I've purchased multiple vehicles from Carmax so I know exactly how their system works. I would NOT buy from this location because they cannot be trusted!!! They have no morals and only care about making a sale!!!!!! Go elsewhere!!!! CANT BE TRUSTED! read more

This was my third time purchasing a car from CarMax. As always, good experience with no pressure when finding the right car. Bob was great to work with, funny and knowledgeable. Would definitely recommend CarMax for a variety of options with honest sales people. Traci E. read more

After selling my car (purchased from CarMax), I had to visit the business office to wrap up a few things. The young man that helped me couldn't have been new (name tag said member since 2014) so, I'm not sure why he wasn't familiar with the paperwork he was dealing with. Nonetheless, if someone has a question about a document you're asking them to sign, you should be able to explain it. Nope, total opposite. He gave some fluff answer that made no sense and ended up asking someone else. Turns out, I didn't need to sign the document. There are people left in the world that still want to read their contracts before they sign. He then went on to say, we're not going to do anything malicious (insert eye roll here)...you've clearly missed the point buddy. read more

Dishonest Service. I took my truck in to address a grinding noise on the drivers side front wheel. For $59 they misdiagnosed and "repaired" a non existing problem "wheel bearing". ($500+) . They test drove it and called to say the noise still occurs and they originally didn't hear this noise for all the other noise. There was NO " other noise" and I said as much-also said they repaired the wrong "problem". Next they said a front differential repair was needed $1400. 10 days wait for parts...I declined and drove it(with its exact same noise its made since September) to Cable Dhammer on 103rd having called earlier for their opinion. They would do the same repair, comparable cost...one day. I pulled in to Cable Dhammers garage, did the paper work, got in the truck to test drive with a service tech, he put it in gear and the transmission would not engage...up to this point I have had 0 transmission issues - no sticking, no slipping, no hesitation. While at Carmax I also had my tranny fluid and filter replaced per regular maintenance so now I'm wondering what the hell else Carmax did. I get to find out today (Sat. Dec.8) Don't even go here for simple fluid changes. You and your wallet will regret it. read more

We love our chosen vehicle, and the salesperson we dealt with was great. However, there are a few things that stand out that will cause us to avoid the Shawnee Kansas location in the future. First off: they don't answer their phones: if you call the main number you will never get through to anyone. To reach them the first time, I had to call another location where a manager there called someone he knew on their cellphone. Today, trying to followup on some necessary paperwork, I was told by the other location that they have the same problem: calling on the phone is useless. Two: when we went to sign all the paperwork, my wife was deep in a severe migraine. We were assured that they would expedite the process, and it was just paperwork, wouldn't take more than thirty minutes: we were there FOUR HOURS. By the time we left she was blind with pain. We will not do business with that location again. read more

My experience beginning to end was wonderful. Everyone was very professional and helpful. As the Ad states " how car buying should be" I completely agree. read more

Great sales rep. Awesome customer service. Everything was explained. No pressure to buy. Love my car read more

CarMax - Used Car Dealers Near Me - Merriam, Kansas

Getting a check engine light on and getting emails from OnStar saying i have an engine or transmission issue on the Cadillac I've only had for a year. This is the third time I've needed to to bring it into the repair center in that time, and they're telling me i can't get a loaner and that it'll be a week before they get it in the shop? I'm paying for MaxCare, but getting reprimanded by repair center employees over the phone? What exactly are we paying for? Dealing with CarMax has been exhausting, and i wouldn't recommend it to anyone. read more

Amazing Service from Jordan. Straightforward financing options. Great service after the sale too.

I wasn't hopeful about getting a car because of my credit, but Hassan worked with me and was very patient, knowing I was waiting for my refund. He kept in touch, but wasn't annoying or stalkerish like other dealerships. He also kept well within my budget and didn't pressure me to look at a more expensive vehicle or add on all sorts of crap when I did choose one. And he didn't laugh at me when I was test driving the 6 speed, having not driven a manual in years!! Finalizing paperwork was a breeze, the terms of my loan were put in plain English and not once was I made to feel bad because of my imperfect credit score. They even gave me info on when and how to refinance for a better interest rate. If you are looking for a no pressure, no B.S. sales experience, Carmax is the place to go! read more

Just left feeling like we were an extreme inconvenience to the person showing us the vehicle. I have purchased a vehicle here in the past with a then great experience and planned on using their services again in the near future... now not so sure. read more

Great experience at the store location. My frustration started when I began to see that the car wasn't all that it was presented to be. One of the rims was bent, multiple scratches and door dings (that were originally covered up but over time have revealed itself) for a $27k car I would expect better quality. That said, the car itself is indeed awesome. Just needs more TLC than I expected. read more

Bait and Switch Beware! I was moving states so I reserved the car I wanted online, and CONFIRMED the address was this one for pickup. The only other car we had was a Uhaul that needed to be returned the next morning, hence setting the car up for express pickup to be ready. When we got there, the car I RESERVED was three hours away at a different store and they would ship it in a week, they did not offer us a temporary car. So we had to buy a different car we did not want because we had no other option. The car needed a part replaced as well, and it has been two months without any action being taken and they will not call me back or they refer me to someone else that is busy at the moment. My first appointment they had scheduled for me, when I got there they said they didn't order the part yet. Then they said they'd call me when the part came in. I got a notification that the part came in and I had to reach out to schedule something... again... still waiting to fix a part on a car that I should not have needed to buy in the first place. read more

I am so disappointed with my last purchase. Radio sounded terrible and salesman assured me it would be fixed as he heard the same thing. After taking it to service they state there's nothing they can do. Additionally I was told it could play my ITunes and the car is not set up to do so, only phone. Do not listen to their sales staff, they are not knowledgeable and if anything is under par, you cannot rely on Carmax to honor their word, you will be stuck. 3rd car I have bought from them, so sad they have lost my business. read more

I bought a car from Carmax in Merriam Kansas in May. 100 miles from where I live. I paid cash which was my first mistake. Once they have your money the customer service and sales departments have NO INTEREST IN HELPING YOU!! My temporary tag expired and I went to the DMV with every bit of paper work I was given to get my tags. CARMAX only gave me a copy of the original title and the DMV wouldn't take it. Customer service there will NOT ANSWER THEIR PHONE...NOT EVER. You have to call their corporate office to have them contact them. They insisted they gave me the original title but I will swear on the Bible, THEY DID NOT!! Instead of applying for a lost title they kept telling me I had it!! They would not give me an extended tag either. Told me Kansas does not allow it but DMV said that was a LIE!! They cannot admit the mistake was on their end and actually refused to help or call me back. My next step will have to be to get an attorney. They will have to take this car back and give me my money back, If I get a ticket for expired temporary tag, I will sue them for the bill. Don't ever leave this terrible dealership without the orginal title in your habd. I will NEVER make another purchase at CARMAX in Merriam and will warn everyone I know read more

Purchased a Genesis G90, had to take it back within the first 3 days for some brake & key FOB problems. The issue was I had to go back & forth with the service department for a loaner which I was told I would get the first 7 days of purchase. My first purchase 4 years ago I was given a loaner in the first week to also get some work done, things must have changed. The problem with the FOB could not be fixed even after 3 Carmax techs looked at it. Instead of Carmax sending the car to a dealership to get fixed they told me to pick up the car, returning the loaner and taking it myself to a Genesis dealer where I would have to pay for any repairs and no loaner!! I am confident that Carmax will reimburse me for the repair expense but I dont have a way to get to work now since they took the loaner!!! NOT HAPPY. read more

I decided to wait on writing this review because I have had such BAD luck with dealerships in the past. I have had my car almost 8 months now, and I am happier than ever! I seriously watched my car on CarMax's website for a week and a half before going to the dealership to see it in person. They still had it! And it looked exactly the same as the photos! I got to test drive it. Then I filled out all the paper work and took it home the same day. The rest is history. No bait and switch here, or trying to get me to take a car I didn't ask for. read more

I purchased a 2015 QX60 Infiniti in July. Of the 15 weeks i have owned it, 7 have been spent with the car in the service department. Several different issues. The last issue the car went back and forth between CarMax and Infiniti at least 3 times. Supposedly it is now resolved. I have requested they take the car back and give me my money. They offered to forgive the remaining warranty amount, but would give me about $6,000 less than what I paid a few months ago and not clear on how, or if, I would get the sales tax back. No additional assistance from service or sales, though they sent me back and forth several times. Legal has yet to return my calls. read more

Just have to say I had a great wonderful experience today at CarMax in Merriam Kansas Kerrington was top-notch totally professional and personable he got us pre-approved on Thursday book the appointment for noon on Sunday and at 2:35 p.m. on Sunday we drove out in our new car I cannot say enough about the professionalism the extreme attention to detail that Kerrington exhibited right down to the entire staff Kathy and the business office all of them deserve major praise for not only their personalities and their abilities to perform their jobs at the highest level I will never do business anywhere else again thank you so much CarMax we love you read more

I have had good experience in the past. Bought three other cars. This time I spent a lot of time researching the car i wanted. I ask my normal questions before transfer. Odors are always the first question. The questions came back that all was good. No issues. Waited two weeks. Excited to buy car so I had my banker give me a cashiers check. Walked in and they said they will get keys but go ahead a check out the car it's up front. Car looked great. Then I opened the door and a wave of cigarette smoke with a layer of chemical perfume cover up hit me in the face. Totally popped my balloon. They said how about we change the cabin filter. Wow. Really. I am so stupid I would believe that's all it needs? That's like saying hay see if there stupid enough to believe that will get rid of the cheap hotel smell of this high end German SUV. Anyway they did refund my transfer fee and did agree it smelled liked smoke. Really just tarnished a perfect record of service an I feel like they lied and wanted me to accept it anyway. read more

The service department here goes above and beyond to make sure their customers get taken care of. I was nervous awhile ago when I had to switch from my trusted dealership service department to Carmax. They have always done what they can to make sure I as a customer get the honest service I should get. They give customers the respect and concern you don't always find elsewhere. Especially as a female. I appreciate all of the respect and honest service! Ryan, Brett, and Fred have been great technicians with great customer service. read more

I have nothing but good things to say about CarMax. From the very beginning of my car search everyone I dealt with were attentive and got everything done that needed to be done to get me in the car of my choice. Everyone was so friendly and personable. I will make this my number one option for next time I need to car shop. Corey Rogers got my car delivered to my closed CarMax store sooner than expected, and Matt Jacobs was the rep who handled the purchase process, and he did a superior job. The icing on the cake was when they walked me out to my new car and saw a big yellow bow on the hood. So super cool! Thanks, CarMax, for making car shopping such a pleasant experience. Vicki Andersen, a very satisfied customer! read more

I bought a truck at CarMax in Independence, MO. There were a few scratches on the vehicle that at the time of sale I was promised to be fixed. I took the vehicle in and they didn't even attempt to fix the scratches. Then they threatened to call the police if I didn't sign paperwork saying the scratches were fixed. This was the second AND LAST car I will ever purchase from CarMax. read more

If you go to Carmax don't get help from Tony or Jeff Biard, other than that the experience was pretty good.

Jayme helped my family and I buy a used minivan today. So very professional and helpful; made car buying a piece of cake especially with our 3 year old in tow. Had such a wonderful experience today. Thanks so much to Jayme and Zoe who signed paperwork with us! read more

Just bought my first vehicle from CarMax. Truly amazing car buying experience. There was absolutely zero pressure from my salesman and the entire process was EXTREMELY efficient. I will definitely go back. read more

I wish I could give them 0 stars. Made an appointment to look at one of their cars on the lot, checked in and waited and waited and waited. Heard about 5 guys say my name while I was waiting, but no one wanted to help me. I won't ever be back. They are exactly what is wrong with buying a car.... read more

I filled out a credit report and indicated I was interested in a car selling on their web site with pictures and details for $10,000.00 dollars. The next day the salesman called and said "NO we don't have that car for 10K and we never did." "We DO have one that is $12,000.00." Sure enough they had changed the price. Probably because I have excellent credit. Well, I had a screen-shot of the SAME PICTURE for SAME CAR $2,000.00 less and sent it to the salesman. Of course I have not heard back from them. CarMax "No Haggle" price because you only pay what THEY feel like charging at the time. Like a Chef I used to work with said "if they will steal the egg, they will steal the steak. Staying away! read more