I had a great experience at carmax, Jake was very helpful ,knowledgeable and patient. Thanks again for everything.

Worst customer service ever. I would never purchase a vehicle from them. Their only value is to price your current vehicle to use when trading it in at another dealership. If you are making an appointment. Do not expect them to be able to honor your appointment time or notify you that they are running behind. You will show up and just have to wait a minimum of 30 minutes to an hour. I am guessing a walk-in will have to wait just as long. read more

If I could give it a 0 I would I found a Tesla online did the online buying on a Thursday specifically asked the person helping me set up delivery to have the vehicle charged for my Sunday delivery. I show up Sunday the car is completely dead at 0% absolutely filthy (10k miles) I spend an hour and a half half at the store do all the paperwork give them money and set up delivery for the next day at 6:30. Call 3 hours before just to verify it would be cleaned and charged thy say it will be. Fast forward to 6:30 I show up car is still only 50% charged not clean not ready...wtf worst communication ever not sure how they sell cars and our salesperson (if you can even call them that) should be working at Walmart as a greeter. read more

Had such a great experience here dealing with Alyssa. I highly highly highly recommended her. She was knowledgeable (or when she didn't know an answer she found someone quickly who did,) super friendly and very importantly- responsive. She was easy to get ahold of via phone or text. She made me feel very valued and cared for. Buying a car can be stressful even though it's ultimately exciting, and Alyssa made the whole process fun and stress free. I'm super grateful to her! read more

Only came to sell today. Overall process took about an hour and 15 minutes from door to check in hand. There seemed to be a bit of duplicated efforts between the online forms and the forms you fill out when you get there. Once we were called for the to review paperwork it was a breeze, just took a bit to get there. read more

I traded my car in for a 2018 Nissan Kicks SR about 2 months ago the process was super easy, Jackson and Ellie had helped me through the process and were amazing. When it came time to signing paperwork again it was super easy. I learned that Carmax would be able to get my new license plate and registration for me rather than having to go to the dmv myself so i decided to do that. When signing paperwork i was told that it would take 2-4 weeks to receive my plate & registration. Well once it hit the 4 weeks and i had heard nothing i called carmax and no answer, left a voicemail and still a week later never got a call back so i decided to drive up and i live 30+ minutes away so definitely an inconvenience considering a week should be enough time to give a call back to a customer. When i was there they then told me it would actually take 6-8 weeks no problem as long as i get my things before my tag expires. Now fast forward to today, it has now been 9 weeks, i called Carmax and again no answer so i again was forced to drive up there and i asked where my registration is and they told me they couldn't find it in their system and that they might have it in a filing cabinet. After waiting 10 minutes and watching 3 different service people look through this one filing cabinet im told it's not there. At that point all i wanted was a new 60 day tag so im not pulled over for something that isn't my fault. I'm told they can't do that but they'll print out a piece of paper with my vehicle information to then show an officer if needed. I asked before leaving when should i be expecting my registration and they said within the next few days which is exactly what i was told 4 weeks prior. I'm absolutely disgusted with their service departments customer service, if you have a phone then use it your customers shouldn't have to drive up there to receive simple answers especially when it's about something that you've assured would be done already. Don't offer something if you can't fulfill your promise. read more

My purchasing experience was great. I love the no pressure approach which is what I HATE about dealerships. I purchased my car and was then awaiting for my plates which were to be mailed to CarMax who would then mail them to me. I was about 2 weeks out from my 60 day temporary tags expiring so I attempted to contact CarMax in Merriam, KS to ask for a status on when I could expect them. Over the course of ~2 weeks I called them and was directed to their business office by both their front desk and via their automated system. Every time the call would ring and ring and eventually the call would disconnect. This probably happened about 10-12 times over 3 different days I tried to reach out to them. Finally I called this past Saturday around 2pm and went right to their operator/front desk and explain my situation again and insisted they not just transfer. They were very helpful and attempted to chase down someone for me. They also could not reach anyone in the business office department. She sent them an email on my behalf with my question and my phone number and said someone should call me back that same day since they were staffed till 9pm. Nobody called!!!. I tried again this Monday morning and did the same thing. Another operator was very helpful and attempted to contact someone for me with no luck. Instead she went director to her manager to see if they could come up with an answer that the business office should have handled and got me what I needed. She also said that she would forward my question and my concern on. Finally i got a call back a couple hours later where I explained my entire experience and how frustrating their phone system was (no phone system should disconnect when it isn't answered) and nobody responding to an internal email request. This lady didn't apologize in any way. Simply made an excuse that they have had phone issues but didn't empathize or apologize. Very disappointed in their lack of customer service from the Business Office. Kudos to their front reception/operators going over and above when their counter part departments clearly didn't care. read more

We went there to test drive a car and a lady named Kathy "helped" us and was extremely rude and condescending. Asking us if we were sure the vehicle we wanted to test drive was in our price range and that we "did drive a 2013" when I said I preferred to test drive a newer car implying that we couldn't afford it. She made the experience absolutely terrible asking us a million irrelevant questions after we told her we just wanted to see if we liked the bigger SUV, I ended up just walking out. She interrogated us the entire time and was not helpful at all. I also complained to customer service and hope that they actually do something about this because I pray she doesn't get to treat anyone else like this. read more

Sold my car here (first time selling or buying a car in my adult life) and forgot to grab my tag the day I sold it. Registered my new car today and realized I could get a refund on my registration. So I called to ask if carmax by chance still had my plate. I was told carmax had documentation that they gave my plate back (which did not happen. I even have a photo of me and my car after I sold it and the tag is in fact there) and they only hold things in lost and found for 30 days until they just toss it so I'm just out of luck. More of a hard lesson learned, but bitter they would just toss it without even a phone call. read more

Finally found the car I wanted. Spoke to Tiffany and she reserved the car and put in a transfer request to send the vehicle my nearby Carmax outlet. She told me there was a minor repair needed and she would get back to me with an update. Several days passed without any word from her. I then called and talked to Carmax "Customer Experience Consultant" Christopher Foglio. He apologized profusely and promised to consult with his manager, get to the bottom of the problem and call me early the next day. Chris never called. Chris has both my landline and cell #s. Come to find out that AFTER I initially reserved the car, it was subsequently reserved by someone else and transferred to another location. What a waste of time. I complained via email, copied the CEO and to this date, NO ONE at Carmax has bothered to respond. I feel totally disrespected. Since this type of horrible customer service seems to be companywide, it is likely your experience at your local Carmax branch will suck as well. Save yourself a headache and buy from a private party, local dealer or one of the other REPUTABLE online providers like Carvana or Cargurus. read more

If I could leave no stars I would. Just stay away. Seriously don't waste your time or money. Bought car on 8/23. Didn't even get it off the lot before I heard a nocking noise. I didn't qualify for a "loaner" for some stupid excuse about my insurance. Then they find not 1 or 2 but 3 things. One they claim is a normal noise for Chevy. I tried to get someone on the business office for 3 days while they had this car as I had found another car elsewhere that I absolutely love and it has no issues. So here I am literally 5 days later. No car, no money back and a lot of wasted time and energy. Now I have to drive the almost hour it takes to get there just to fight more with the business office in hopes they don't need any additional reason other than I found a better car that didn't have issues to start with. read more

Upon talking to customer relations and DREW the head manager at Carmax in Merriam...he still being a family man wears a fake smile on his face and lies to everyone. People please use extreme caution when you buy here. They DO NOT thoroughly check the vehicles and they DO NOT honor Carfax. Drew should not be in the chair he sits in as a manager. Buyer beware and he does wear a fake smile and is not professional. They will sell you a lemon vehicle! read more

***WARNING***WARNING***WARNING***WARNING***WARNING*** If you are in the market for a new vehicle, i would highly suggest you think twice before ever stepping foot into a CarMax store, Especially the one in Merriam Ks. I went to this location in august in search for a new vehicle, i spent a week searching for the perfect vehicle. The vehicle was at another location (Wichita, Ks), I paid $200 to have it transferred to the Merriam location. meanwhile, i was approved from capital one bank for the amount to purchase the auto mobile, had my down payment, all verifications were confirmed, only to be told that the car could not be sold at that time due to there was an issue with the car title, something to the tune of "the title was full and a new one was needed, but in order to get a new one, they had to send the old title off to Wichita, then they would have to send it to Topeka, then it was supposedly sent somewhere else. To make a long story short, i started this process in August and was approved on Aug 30th. By the time CARMAX received a new title for this said vehicle, it was a little over 2 months later. Keep in mind i was told that my loan approval and all of the work I've done to secure the car would still be in place because it was their fault for trying to sell a vehicle with a messed-up title, only to find out on Nov 9th when the vehicle finally became sellable was all a lie. So, I had to go over the same process all over again. well, this time there was an issue with the original loan that was previously approved, saying the length of time it took to get the car sellable was to long which made the car no longer available for the loan. They then wanted to give me a different selection of cars that was way less to be desired than the one I had already picked, wanted and loved. This whole process has been a total waste of my time and energy and a complete let down. I would not ever refer anyone to any CarMax stores. Youd be better off trying your luck elsewhere. If you do go to a CarMax, buyer beware. When i was first told there was an issue with the title i should have left the store and never looked back (red flag) and searched at other reputable car lots, but i gave CarMax the benefit of the doubt and exercised patient only to be let down and disgusted with them. read more

Never buy or sell a vehicle through CarMax. They are holding my payoff check and will not post to the account so that I can cancel the insurance since I have sold the car. Will never buy from them again read more

My husband and I just traded in our Chrysler 200 and purchased a Chevy Equinox. This was by far the easiest car purchasing event I have ever had. Marcel Taylor was fantastic. He promptly got us to test drive the car I had my eye on (and we had fun in that test drive too!), and gave us time to browse through some other cars with absolutely no pressure to buy. Once we decided on our new car, Marcel was great at explaining everything with selling our Chrysler, purchasing the Equinox, and details regarding additional coverage plans. We loved the no hassle price, and they gave us the best deal on our 200. Sara Sprague was our business office associate who took us through all the paperwork. After buying the Equinox and starting a separate transaction to sell our 200 (we didn't plan to do a trade-in, we originally just wanted to sell it), Sara found that it would save us almost $1000 to do a trade-in, and we would still walk away with a check for the 200. Marcel and Sara worked with us to return the Equinox and then re-purchase it with the trade-in. I couldn't believe that they took so much time to take care of us that way. We were also able to keep the same tag, and Sara took care of everything for that transition. Filling out paperwork is never fun, but Sara's humor made signing my name a bunch of times not too bad. Once all the paperwork was completed and Sara gave us the check for our 200, Marcel met us in the garage with a freshly cleaned Equinox with a full tank of gas and the tag on the back, and he even put a giant bow on the hood! After Marcel took our pictures, my husband and I went on our merry way. I don't think I'll ever buy a new car again without going through CarMax. I always thought that trading in and purchasing a car was supposed to be a long, painful process, but CarMax changed my mind! They also have a seven-day return policy. If you decide that the car you bought isn't right, you can bring it back, no questions asked. If you come here, ask for Marcel. He's a good and honest guy and a true gentleman (he always opened the car doors for me and pulled my chairs out in the office!). And I hope you get Sara when it's time to make your car decisions official. She's quite the humorous gem of CarMax. I hope the head manager at the Kansas City CarMax reads this review (and if you are, take Marcel and Sara out to lunch sometime and/or give them an extra paid vacation day. They deserve it!). read more

CarMax - Used Car Dealers Near Me - Merriam, Kansas

Management is terrible. I went in today to test drive a couple of different vehicles and hopefully get one for a 24hr test drive so I could decide if I really liked it or not instead of the typical 20 minute test drive. One was a truck, and one was a sports car. I took both out for a short test drive to make sure I liked the both of them. I loved the mustang, so I asked for a 24hr test drive in it, and was denied due to it being a sports car, which that I understand. Then I asked about the truck, they denied me because I was "all over the place" and I "needed to make up my mind". Keep in mind, I wanted BOTH vehicles. I would've been paying cash for them, so after I got denied I took to here to warn you guys about my experience here. DONT GO HERE AND WASTE YOUR TIME. read more

I had a great experience buying my Jeep here. No pressure at all, and I was able to have an overnight test drive. That's pretty much unheard of anymore, but it's great to be able to take your time and really go over the vehicle. Much better than a hurried, half hour test drive with a pushy salesman that you get at a dealership. I see there are some nasty reviews that have been posted since I was there last. I plan to shop for another car here soon, so we'll see if something has changed. Right now though, I like this store and will continue to recommend it. read more

Legal Scam artists!! Promise you one price and then give you another and then say they can't fit it? Don't sell your car here!!!!!

I bought a Dodge Journey from the Merriam Kansas store its been over thirty days and they still don't have a title for the car so I can't register it.They said they'd get back in a couple days and three days later crickets! I am filing a complaint with the Kansas attorney Generals office. Also I made three trips to the store to get my radio that doesn't work fixed. Wednesday they told me it was fixed and it worked on the way home. Today I start the car and no radio no screen no nothing. I would advise looking somewhere else for a car Merriam Carmax is a true amatuer operation. read more

If I could give the service department a negative 5 stars I would. I had a fine experience with transferring a vehicle from another state, getting my vehicle title and finalizing the purchase of my vehicle. The issue came when I wanted to schedule a simple oil change... During my first scheduled oil change, I was able to reach the service desk via phone, schedule an appointment and have the service completed; however, these were the most uninterested workers I've ever been "helped" by. I stood directly in front of multiple workers who ignored me and waiting for someone else to come grab me regarding my vehicle. These people were casually having conversations about their weekend and football which is clearly more important than someone paying you for a service. A slight annoyance but the service got done and I was in my way. Fast forward to today (6 months later) and I'm trying to schedule for another oil change. I called twice a week for 4 weeks and had no one answer from either the service department or business department. I had to call corporate office and have them call to get me something scheduled. When corporate called me back they said everyone is busy and the branch will call me back later to schedule. Absolutely insane. Needless to say, I will be going elsewhere for my service needs moving forward. read more

THE WORST PLACE TO BUY A CAR. they approved me for a vehicle, never said anything else, held the car and told me to come in and I could put a down payment. The salesman told me it wouldn't matter what I made or if it was different from the preapproval, WHEN THAT WAS A LIE. he had no clue what he was doing. Wasn't able to get the car since everything he said was false information. Then the sales manager came over and couldn't fix his salespersons incompetence and when we asked for the general manager, he wouldn't come out and speak with us over the issue. i had a child that had to be picked up in an hour and THE GENERAL MANAGER wasnt going to come out bc he didn't want to deal with it. THIS IS NOT HOW YOU SHOULD RUN A BUSINESS. yall are pathetic sellers and even worse at customer service. read more

We had a fabulous shopping experience and the nicest sales person. Unfortunately everything turned south when we went to register the vehicle and found that the dealership in Merriam, KS had not given us the original title (we did have a photo copy of the title along with all the purchase paperwork, warranty information, extended warranty plan etc..). We called and no one EVER ANSWERS the Business Office phone and we ultimately had to file a case with customer relations and requested that since we could not register the car before the tags expired, nor could we get a vehicle vin check done before the tags expired, we requested new temp tags while they waited for a duplicate title to come in from Colorado. We were told NOPE. So, our car is not driveable, when we go to do vin check with highway patrol we will show up with expired tags (could get a ticket) and then we have to pay fines with the state because Carmax business center failed to give us the title. They even blamed us for losing it (yet I have every piece of paper inside the packet they provided us). So, basically all they are willing to do is get the duplicate title and shove us out the door with no ownership and responsibility on their part. I will NEVER buy from CarMax again and will ensure I tell everyone I know about this horrible experience, unless CarMax wakes up and does the right thing. I am so disheartened and angry, and to think we were going to come back and trade my daughter's car in for a new one with CarMax next month -absolutely will never do business again - can't trust them! BUYER BEWARE read more

Went in to get and estimate for selling my car to them. They were nice, quick and helpful. Although I didn't sell my car to them, I felt that they were professional and quick. read more

Had a vehicle picked out and held then it was sold out from under me:| I know that's the car business. Got a call from Cory 10 minutes before my wife and I showed up. Wasn't able to take the call as I was driving. Was greeted and told that there had been a computer glitch... this glitch was in effect for over 2 days by my calculation. What I suspect happened is the vehicle was sold out from under me. What adds insult to injury is that the person that greeted us was going to look for another. I asked that they please send the list to my email. Additionally, the sales person never called back to apologies. Or make any attempt to save a sales opportunity. I had financing all lined up and was ready post test drive purchase. I can only surmises that CarMax has to many customers. I've purchased and/or influenced the purchase of 15+ vehicles from CarMax. Things sure have changed in 4 years. This email is more of a vent, as I am more than convinced that no one cares for the customer experience at CarMax. Kind regards, read more

If I could give the service department and the financial department a minus 5 stars I would, customer service is beyond horrible and to get someone on the phone to help you with anything is a challenge and that's if they answer their phones and when they do you're left on hold for hours. My daughter got a car from there a few months ago and she has had it in the service department more than she has driven it and now her car barely starts and they're telling her now she has to pay for it even though it's the same issues she has had in the past. DO NOT PURCHASE from the store because they will sell you a lemon with bandaids on them and once they start to fall off it's your fault. Just run far away. read more

I wish I could put negative stars. I had the absolute worst experience here. We were there for 3 hours and made nearly no progress. We were gunna finish the next day but then got a call that the car I was going to buy is suddenly "in the shop". Never told me why or what was wrong with it. Then when I was maybe going to do express pickup I asked them where my registration was and they said they "lost it". The store would answer then hang up three times in one night. And had us look through lost and found for my car registration. For the fourth day we went back demanding for my registration or talking to a manager when they magically found it. They were asking if I wanted to proceed with purchase and I said absolutely not. Took my business elsewhere, it was a nightmare. read more

Worst car buying experience ever. Had to pay $499.00 to have the car shipped in and was told it would take 3 weeks. After the 3 weeks I called the salesman multiple times with no return call. 4 weeks later when it showed up I was not notified for over a week and then I was told it had been damaged in shipping. A dent in the rear bumper which i don't believe Carmax would have told me about if it wasn't for me driving to Carmax and asking to see the vehicle. Only then was I told about the dent. Carmax fixed the dent and I picked up the car a day later. We supplied all the info Carmax asked for including a VIN specific Insurance card at the time of purchase. Carmax said they take care of registering the vehicle once we returned the title and inspection form. This was returned 4 days later. The following Monday I call to check on it and they told me they hadn't got to it yet. So I gave them a week and now they are telling they they sent all the paperwork back to me to register the car my self. Reason? No insurance card on file. A VIN specific insurance card was provided at the time of purchase. So now they are telling me to register the vehicle my self. Oh and to top all of that off 2 days after I purchased the vehicle I received a text stating the my vehicle was in and ready to pick up. Wow. If someone reads this please pass it on. Thanks for reading, I think, Craig Ankrum Olathe, Ks. read more

CarMax - Used Car Dealers Near Me - Merriam, Kansas

Nightmare of a visit! First they held the wrong truck for me. So the truck I wanted was who knows where. Not that it mattered because come to find out the GVWR they listed online and told me on the phone when I called to to confirm it wasn't even close. And no one wanted to listen to me about how I definitely needed what I needed. Ended up test driving a truck that fit my needs and I would have bought had they not literally made up stuff that was wrong with my current truck to justify an insult of a lowball offer on it. My mechanic asked what the hell the appraiser was smoking and complemented me on knowing better because unfortunately many people just believe them. Total joke. Took my business elsewhere and got double on my trade in. read more

Worst company EVER!! (I would give a minus 10 if that was an option) My husband and I spent a whole week trying to contact their customer service department to confirm our online scheduled appointment on a vehicle we were interested in before we traveled out there. Several attempts via telephone and email. Every call that was made we were left on hold for over 45 min's and then transferred from one rep to another. Representatives were extremely rude. Had no knowledge what they were doing. We even reached out to Corporate office and still till this day no response!! They claimed they were working from home and did not have much assess. We flew out to Kansas over 1569 miles away from home to purchase our vehicle and we were helped by a Sales rep named Henry (Presidents Club). Since he knew it was a for sure deal, he was short in his comments and no personality and came off very condescending. We tried to make friendly small talk and shared our experience with him and he didn't care. The fact we purchased our vehicle for $70k & paid in full you would think he would have appreciated our business. After we were sent over to the signing department they had us wait for 3 hours. What a joke of place!! DO NOT recommend CARMAX to anyone!! Invest your money with a company that deserves your hard earn money and wants your business!! The best outcome of this whole ordeal was we drove off the lot with our new truck and will never turn back to CARMAX ever again!! read more

horrible. everyone should be fired. family member bought a car and in less than 2 weeks it needed to go into the shop for electrical repair. car has been there 3 weeks now, and can't get a call back or an update of any kind. stay away at all costs in hopes this god forsaken place goes out of business. read more

The quotes online are a scam to lure you in Once you get there they reappraise at half or less This is a place to get rid of junker cars I guess if you want the lowest possible money for your car and don't care that they low ball shamelessly They make you wait crazy amounts of time so need to get more staff or something Plan on spending all day there since you'll be waiting a lot I've been to other carmax stores that were much more efficient and didn't waste so much of your time All of them give you lowest price for your used car It's a place that's convenient so you pay for that by getting bad value when you sell read more

Saw a car in line I liked in Wichita contacted them phone rang in Colorado asked some questions she called me back with answers and Kansas city number I called they never picked up phone system hung up instead of taking my number for them to call back i was told if I try to prequalify it won't be a hard inquiry and won't show up until I agree to proceed i filled application some lady called saying she wants to help with my "situation " I asked what situation is that? She then asked why was I looking on line to buy a car and I responded if she is calling about my application if so please let's get on with it wasn't about to get into my personal with her she said I am approved for the whole thing 72 months at 3.9% financing that was insulting for someone with 830 score who offered 20% down i said I have 2.2% rate offers elsewhere she said that's fine there was nothing else to talk about I passed then credit carma emailed me that the so called soft preauthorization actually was hard and I got a credit score reducing hard inquiry no car no fair financing damaged credit score they price is nonnegotiable so they make their profit they tried to pick 2% for 7 years additional profit over other dealers on financing disgusting is they hard pulled my credit before I even go look at the car or agree to buy it saying soft pull is the preauthorization there you are read more

We had a wonderful experience purchasing from this CarMax! This is my second time purchasing from this company (not location) and they always go above and beyond for their customers! read more

So quick and easy to deal with. Gave more for my trade than anyone else in town. Jerry in Sales and Chloe in the office were extremely nice and helpful. read more

CarMax - Used Car Dealers Near Me - Merriam, Kansas

Shit place 0 star's customer service is nonexistent I don't know how they're open i bought a car a year ago and have been trying to get them on the phone for 1 YEAR 12 MONTHS do you understand how dumb that is? I literally have to go there In person now and get what I have to done. When it could of been a simple phone call. I needed them to release the title because I refinanced with my bank and it still says "CarMax" on as the lien holder. My bank says that if it isn't fixed I'd have to pay the entire balance on the car. And because carmax doesn't answer their phones I have to go there in person and get them to send the title to the dmv like do your freaking job losers. read more

I used Carmax in Albuquerque and bought a beautiful Jeep, and it lasted so long that I passed it down to my son. I have only owned my Truck from Carmax in Kansas City for less than a year and the AC compressor already failed. They charge you three grand more than the vehicle is worth, which was supposed to be because they only sold quality vehicles, but that is no longer true. This will be the last vehicle I buy from Carmax. Their quality inspections are useless. They are worse than the small mom-and-pop dealerships because they only sell defective vehicles because the other dealerships have learned to game them by selling them their defective vehicles they can't offload. At the very least get the warranty, my mechanic who I am getting to know very well after buying from Carmax says the warranty is very comprehensive. You would think a new truck with less than 35 thousand miles would go at least a year before needing $3,000 in repairs. Good luck with Carmax or better yet, go somewhere else! read more

Do not buy a car from here, they warranty's they sell are worthless. Not even worth the papers they have you sign. Disgraceful that they even sell these warranty's. Vehicle needs repairs that are need come close to 8k and the people they use for the warranty's sent someone out that says its a 50$ valve. He said he knew what it was before he walked in to inspect the repairs that that auto shop said was required. The warranty company they employee is as shady as they come. They will do everything in their power to not fix your vehicle even if it requires lying. Buyer beware. If for some reason you do buy a vehicle from CarMax, DO NOT BUY THE EXTENDED WARRANTY FROM THEM. Do you research and purchase a warranty else where from a reputable company. read more

I had a problem with my car and wanted to get it fixed under the warranty. Nobody answers the phone in the business office with no voicemail. I finally went through the service department and spoke with Chelsea who promised to follow up with me in a few days and did not. I called back..left a message and still have not received a call back. This was several weeks. I would not buy another car from any carmax, especially this one. Horrible. read more

Horrifying experience. Bare with me: Mid July we found a jeep that we absolutely adored. Even gave it a name (we are those people) . We paid to have the jeep shipped and submitted for a trade in offer for our current jeep. We received a trade in offer for $17,400. Awesome, so far so good. The initial estimated arrival date came and went. We called and texted for updates and every time received different answers or "waiting for VIN verification, it may be ready today". We are told there was a mechanical issue that occurred during transport that needed fixed, that was also part of the initial delay. During this time, the trade in offer went from $17400 to $16800, to now an astonishing $14,600. WHAT?! Not only that, the vehicle is now miraculously ready while we are on vacation and we had to beg for them to hold the vehicle we paid to be shipped for 3 business days. Sales ploys, worst service- we have waited an entire month to be short $200, some sanity, and our new jeep... but we've already found a great second option through Carvana. read more

Despite their posturing as some better way to buy a used car -- our experience w/ CarMax showed they embody why people often dread buying used cars -- and why people often distrust the people who sell them. First, they misrepresented the availability of the initial car we wanted buy -- and wasted weeks of our time. Then, they misrepresented the condition of the second car we wanted. AFTER we paid hundreds of (non-refundable) dollars to transfer a car to our area -- we discovered (in the first minute of looking it over) obvious signs of prior damage and a poor repair job -- contrary to what we were promised. Then to top it off -- they offered us less than 1/3 of the low end Kelley Blue Book trade-in-value for our car! The salesperson admitted that had we traded our car just a few weeks earlier we would have received a far larger trade offer. She blamed the impact of Covid-19 for the reduction in their offer. Then -- w/o an ounce of propriety (or even self-awareness) she blithely insisted that Covid-19 had no impact whatsoever on the pricing of their cars!?! We're supposed to accept less than 1/3 of what our car is worth -- but they wouldn't budge a nickle on the sticker price. Meh. Needless to say -- we're taking our business elsewhere. read more