I worked with Cody. I was selling my leased vehicle and got a quote online that was really competitive. I was expecting to come in and have to haggle over the offer but Cody assured me that only twice has he seen the value change and that was the mileage being off by 5,000+ or frame damage. The whole process took about an hour and most of that time I spent just hanging out until the validation and paperwork where done. When I got there Cody sat me down very professional and went to take photos and sent them off to be confirmed. It took like ten minutes and after he verified my payoff on my lease he did the paperwork with me and I left with a check for the profit on the lease. Honestly a huge, huge difference and it was so easy. Definitely recommended. read more

I had gotten my car appraised at location near Baltimore but this location was closer to home and their policy let's one sell at any location. After spending 3 hours to buy a car elsewhere it was pleasant surprise to be in and out with a check in 45 minutes. Great service and model. Would have bought from them but did not have specific model I was looking for as two closest matches in area had both been in accidents. read more

This was the easiest auto purchase I've ever had. My salesperson was efficient . Knew exactly what was needed . Upfront pricing makes life so much easier for anyone read more

Had an appraisal done today on a high end luxury SUV in very good condition. They didn't even come close to my expectations and substantially below Kelly Blue book value, not to mention several other appraisals. read more

If I could rate this dealership lower I would. I purchased a car in November that STILL is not 100% as advertised and when they finally fixed the no starting issue the tech told me he did me a favor and didn't charge me for diagnostic on my battery!!! Are you kidding me ?! Car still doesn't run as advertised and you didn't charge me for something that every other repair shop in the world does for free!! Enter at your own risk here people! read more

Customer service is horrible. Before you get your car here, you will have all the attention in the world. Once you get your car, servicing your car becomes more of a hassle than anything. Customer service will hang up on you. Sometimes the line will just disconnect, even during business hours. Oh and by the way, the warranty program is a waste of time. You will pay more in fees than it will cost to fix any issue on your vehicle. read more

If you only read the first sentence of this review, know this: if my truck broke down in the CarMax parking lot, I would gladly pay for a tow truck to take it somewhere else before I would let them work on it. I purchased a 2014 Silverado from the dealership in December of 2017. Due to some errors and delays on their end, it took three full months and several phone calls for me to able to finally register my truck--a process I was expected to take care of within 30 days. I understand that issues happen, though, and the dealership eventually handled things and made it right, so I never complained. A month later, however, I changed my oil for the first time to find that the threads in the oil pan were completely stripped. This was caused by whoever completed the last oil change using a heli-coil (a cheap, temporary fix for a stripped drain plug) and over tightening the plug, leading to the pan being stripped. After paying for a cab to the auto parts store for a temporary rubber plug, wasting eight quarts of oil to drive the truck to the shop, and getting a loaner vehicle for three days, I was finally able to get the oil pan replaced so that my truck would be drivable. Following this, I spent nearly another month calling the dealership and eventually CarMax corporate in an attempt to be reimbursed for the oil pan repair, which cost me just shy of $900. I never asked for money for parts or transportation, just for a repair that their service center caused. After a month of following up on phone calls and emails, though, CarMax told me I was out of luck and that I could kick rocks. The simple truth is that this issue was CarMax's fault. One of two things happened: a) This was caused by a prior owner/shop and CarMax never bothered to change the oil despite claiming they did and putting their own oil change sticker in the window; if they had, they'd have noticed the stripped pan immediately. Representatives at both the dealership and corporate have insisted that they perform an oil change on every vehicle. b) One of the technicians at CarMax used a heli-coil to attempt to fix a leaking plug and wound up stripping it. I've been told by both the dealership and corporate that a heli-coil would never be considered a good fix, yet that's still what I found under my truck. I'm sure some of their technicians do good work, but whoever worked on my truck is either inexperienced, lazy, or both. When I initially called, the dealership claimed that based on my mileage I must have already changed the oil somewhere else and that perhaps another shop performed the faulty fix. However, I receive monthly emails from Chevy's OnStar service that prove I changed my oil exactly on time and not before; I maintain my vehicles meticulously and attempting to blame me as the customer for a problem they caused is, frankly, just poor business. Once I pointed this out, the dealership questioned me as to why I brought my car to a local shop to replace the oil pan rather than to their dealership in the next state over. Given the trouble I'd had with getting a check for registration and the fact that this issue existed on my truck that came from their dealership, I think a person would have to be insane to tow their truck 40 miles back to CarMax just hoping they would reimburse the tow. The simple truth is that this issue never should have existed on a truck coming from a dealership of this level. The fact that they can charge tens of thousands of dollars for a truck without even servicing it properly before putting it on their lot is deplorable. If they had reimbursed me for this necessary, preventable repair and done right by me as the customer, I wouldn't be writing this in the first place. As it stands, though, all I can do is share my experience and hope that someone else sees the way these people do business and shops for their next vehicle elsewhere. read more

I had the worst experience ever in getting an appraisal for selling my vehicle. I arrived at the appointed time and waited 45 minutes to 1 hour for someone to come out to appraise my car after repeated excuses about why there was a delay. After the appraisal and the sales spiel about how great CarMax is, I was gifted with the lowest offer that I received for my car. It was a total of TWO hours wasted for a ridiculously price. I got the same printed offer at my local Chevrolet dealership in 5 minutes, without the talk. I also got offers of $500 to $1000 more at small local used car dealers. Besides, the auction price on my car is $1000 more than the CarMax offer. One thing that I learned from this whole experience is that small local used car dealerships in your community are really nice, honest, straight-forward, helpful people and you would probably do better by building a buy/sell relationship with them than wasting time at the CarMAX processing system. read more

Though they did honor a previous quote, they have a large staff that stands around seemingly doing nothing while customers wait 30 minutes to an hour past their appointment times to get service. Once helped, it was great. Just took forever read more

The whole process was incredibly easy. I found the truck of my dreams on Massachusetts and had it transferred for $99 to Langhorne, Pa. I was updated on its arrival and made a trip out there. Took the truck for a spin and feel in love with it. I was also surprised I got 8K for my vehicle (didn't think I would get more then 3 or 4. It did take around 3-4 hours to completely all the necessary paperwork but I didn't mind since I got an incredibly hassle free deal. TANYA who was my sales associate helped make the entire experience as smooth as possible. She was also very funny which made the time pass quickly. Not once did I feel pressured by her and she was to meticulous with all the paperwork. I cant thank Tanya enough and CarMax for putting me in a vehicle that I finally love being in. I have lived most of my life driving only beat up and "base" model vehicles. I decided it was time to treat myself to all the perks.....and I did. Thanks CarMax and thank you Tanya!!! 5 stars is just not enough : ) read more

Went with my husband, From shopping for a car, to trading one in, the entire experience with CarMax was stress free. I have and will let all my friends and family know to give them a try.. read more

We went here to sell our car this wknd. They give you 7 days to make the decision once they appraise the car and give you their offer. We decided to take the offer. It was a very good experience, no problems at all, and everyone there was really nice. Tonya and Husain helped us. They were both great! The price they offered us was $1500 lower than we wanted but we took it anyway. I would definitely go back. read more

I browsed online at their cars that would fit my budget and they transferred the one I liked from another state for free. I test drove it and bought that 2010 Honda CR-V. It was the best experience buying a car that I ever had. No hassle, no pressure and I drove home in less than a hour and a half. I would highly recommend CarMax to anyone. read more

I worked with CarMax in Langhorne to transfer a vehicle to their location. It was only 50 miles so there was no transfer fee. The entire process to transfer went smooth and communication was very good. Unfortunately, I did not like the car when I went to look at it. It did not have options that I really wanted. No pressure from the salesman. I then arranged for a second transfer but this one cost $99 because it was much further away. Again, good communication throughout the process. I LOVED the car when it came in. While I was test driving it, CarMax was appraising my vehicle that I was using for a trade in. I was very pleased with the trade in value they gave me. I loved that their was no price negotiations. The price of the new vehicle was very fair. The car was two years old with only 9800 miles. It was very clean. Paperwork to transfer titles and arrange financing was quick and efficient. I was very pleased with my dealings at CarMax Langhorne and would recommend it to anyone. read more