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    CarMax

    3.0 (92 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Entrance of Carmax
    Greg L.

    From the customer associate who called me to make sure I had all the things I would need before going into the dealer, all the way to getting a "CARMAX" appraisal, I can say I was pleased. I won't be making any purchases on a used car but the strength of the customer care alone made me want to reconsider, and that is saying a lot for a person who loathes going to a car dealership for anything. I simply went in to get my car appraised, and I was able to get it done in well under 30 minutes. -Quick tip, make an appointment on a day that is not the weekend, thank me later.

    They sold me a car that was unsafe to be on the road!
    Bertha L.

    IF I can give a negative start I would. They sold me a car the had 10 year old dry rot tires endangering me, my family and anyone self on the road!!! Now they are not taking Responsibility for their mistake!!! Don't EVER BUY A CAR HERE!!! You will regret it!! Safety first! I have proof!

    Photo of Toyota dealership checking the car, the door handles are still there

    Very bad! The Toyota dealer I went to first assessed the price of my car, then drove to this carmax in 3 minutes, they drove my car away, after they checked my car and gave me a quote I found my car The door handle was missing and they pulled it off. I asked them and they said that there was no door handle on the inspection photo. I drove back to Toyota and saw the photo of the Toyota dealership. The door handle is still there. I'm sure it was Carmax that messed it up for me, but there was no result, so I could only admit that I was unlucky! ! I hope everyone must be careful when going to this caxmax, they are so unprofessional! ! !

    Damage from when carmax wrecked my car

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    9 years ago

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    11 years ago

    Business owner information

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    CarMax T.

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    10 years ago

    Business owner information

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    CarMax T.

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    7 years ago

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    9 years ago

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    CarMax T.

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    9 years ago

    From now on I will only sell and buy a car here! Fair and professional as well as excellent financing options

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    11 years ago

    Went into to get a quote on a car. AJ was very helpful and friendly! Would recommend him if you need to buy or sell a car!

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    12 years ago

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    11 years ago

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    8 years ago

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    11 years ago

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    10 years ago

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    Page 3 of 3

    Ask the Community - CarMax

    Review Highlights - CarMax

    Car Max was one of our first stops so we could look at several different cars to make our final decision.

    Mentioned in 6 reviews

    Read more highlights

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    Highly recommend this dealership if you're looking for a quick, smooth and hassle free experience…read more Ask for Terrance Allen in Sales and Gill in Finance, you won't regret it.

    Beware of service - Took my promaster city truck in for transmission not shifting correctly, I had…read moreissues in the past when truck was under factory warranty. When in warranty it was been the valve body the issue and work then stop. Well after the warranty was up I brought it back in for the same issue, now we must replace the transmission. Well, I paid 4k for the transmission, then I get a phone call saying it not the transmission it the Body Control Module it would be another 1800 dollars. I picked up my car because now im second guessing the dealership. Well, I got a phone call from the service manager to bring it back in, thinking to myself he is going to make it right as a business owner myself. NOPE says it the BODY CONTROL MODULE what the Mopar Engineer's are saying. Not even we are sorry for replacing the transmission, let's make it right (slap in the face with another 1800 dollars ). So, I take car back from them to send the Body Control Module off to do a reset since the dealership have no really technician just people that swap parts. Get part back from the reset the module and still not the issue so now I'm thinking in my head wow this dealership is a scam. Long story is I found the issue and it was something I just need to remove that cause the transmission not to shift correctly. You guys are a joke

    AutoSavvy Houston

    AutoSavvy Houston

    (4 reviews)

    **Avoid AutoSavvy Houston at All Costs!**…read more My experience with AutoSavvy Houston has been nothing short of a nightmare. I purchased a Chevy Silverado 1500 from them in April 2024, hoping to save a bit of money, but it has turned into an absolute cash pit. If you're considering buying from this dealership, I strongly advise you to run in the opposite direction. From the very start, issues began to pile up. Within just a few days, the passenger side rearview mirror's motor stopped working, leaving me unable to adjust it. Simultaneously, the interior plugs in the truck stopped working. I tried to remain optimistic, but things only got worse. About a month later, I returned home from a grocery run only to discover that the passenger side front fender was barely hanging on. It turned out the fender had been "secured" with glue, which had completely failed. Then, just a few months later and only 5,000 miles into ownership, the transmission failed. Despite purchasing the highest level of vehicle protection warranty, I still ended up paying over $3,000 out of pocket. Not long after the transmission ordeal, a grinding noise started coming from the back of the truck. A trip to the shop revealed that the calipers were severely burnt and needed replacement. Once again, even with the warranty, I had to shell out nearly $1,300 more. And the problems didn't stop there. One day, my tailgate got stuck in the closed position. After diagnosing it myself through YouTube tutorials, I ended up fixing it on my own and had to purchase new screws since the originals were stripped. The latest and perhaps most ridiculous incident involved the fender I mentioned earlier--the one I had to reattach myself. While driving down the highway, it flew off the truck completely. I couldn't recover it, so I went to get an estimate for a replacement. The body shop confirmed my suspicion: the fender was never installed correctly in the first place. The improper glue job has now set me back another $700. In just 10 months of ownership, I've driven the truck fewer than 10,000 miles and already spent nearly $5,000 in repairs--this is with the "best" extended warranty available. Save yourself the headache, frustration, and financial drain. **Do NOT buy from AutoSavvy Houston!**

    I went into their dealership. The vehicle I was interested in had been smoked in. I told them I was…read morenot interested in the vehicle. They then asked if I was interested in any other vehicle. I told them I saw one other one. The vehicle was at another location. They told me that they could get a video walk around of the vehicle and find out if it had been smoked in and they could ship the vehicle to this location. I told them I'd like to get out the door price (OTD) on the vehicle. The sales person said they ask their sales manager for the OTD. They then came back and said that the sales manager was working on the OTD. They then said they had this warranty they wanted to go over with me. They could tell I was not interested in it and the sales person then said we could remove it but my sales manager would want you to purchase the car today. (This is on a vehicle I have not seen. Also since the last vehicle was all smoked in and dirty interior. Alarm bells and Red Flags instantly went off in my head.) I instantly told the sales person no, I said I'm walking out and if I decide to come back then I would. I then got up and walked right out of the dealership. After doing some additional research all cars have branded titles. I wish I would have done better research before even showing up there. I'm just glad I did not purchase a vehicle from them. Live and Learned. If anything this was a teaching moment for me.

    CarMax - usedcardealers - Updated May 2026

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