Had the best service experience at a dealership in my life. 90% of it was due to my Service Consultant, Jessica Walker. She delivered the most important thing when your vehicle is having unexpected mechanical issues, consistent communication that did not require any action on my part. Every day, sometimes twice in a day, I received a call just to provide an update on the diagnostic being performed to identify the issue. The fact it took a while to diagnose was totally overshadowed by the amazing service. I'm a licensed insurance agent/adjuster for 33+ years and almost never purchase extended warranties or "insurance" protection on technology. Because I was purchasing a German car, I made the exception and it paid off. For that reason, I also recommended going over your extended warranty options with the sales rep at time of purchase. It is not for every situation, I would still take the time to review. My decision to take it made my service experience even better. They explained my benefits clearly before we got started, provided a loaner while they diagnosed the issue to confirm warranty coverage, and got me in and out of the loaner with ease. The entire experience, start to finish could not have gone better, all things considered. The dealership is always sparkling clean, staff members helpful and polite, with a nice variety of vehicles to check out during my visit. Additional compliments to their business and service center set-up and operating procedures. Streamlined to keep things moving and the staff and customers happy. Thanks again Jessica!!! read more

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For several years, I have used this CarMax location to sell my vehicles but have never made a purchase. The selling process was simple with no hassels. I brought my vehicle to the main front lot where they provide an adjustor to check the mileage and condition to provide a price that CarMax will honor for seven days even without purchasing another vehicle. The offer price is firm with no negotiating. Today, I walked the massive back lot for a gently used vehicle which have different options every week. The two beautiful corvettes at the front of the lot were very inviting and at a decent price. Did not buy today, but will keep checking. read more

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Had an online offer for my car, so decided to look for a trade. I gave them my trade info and they said they would inspect the car. Meanwhile a nice salesman named Mateo helped me find new car. The process was quick, no pressure and they gave me exactly what I was offered online. Their finance rate equaled a rate I received from my credit union. I overall a very professional and enjoyable process. read more

The process was well organized. Jose explained how it would work and made sure I understood everything He looked after me to make sure I got my Lyft home after selling my car.Georgette was also lovely and showed me cars without making me feel pressured I wish all dealerships were like Carmax read more

I bought my last used car from this location & was very happy with it until it was totaled in an accident. I'm now looking for another used vehicle and wanted to see if I can trade in the one I have?When I arrived, there was hardly anyone on the premises. I wanted a trade in estimate on my car & also wanted to look at another used car. The man who assisted was so disinterested & appeared to just want to get me out the door! The estimate was very poor! I told him I would sell my vehicle on my own. Then he got up and started walking away! I asked him, did you forget I wanted to see used vehicles? He said I could look online. WHAT??!! I said I'm here now. Then he proceeded to look for someone to help me. At 6pm (they're open til 9) there was no one around. He said he would look for someone. I said forget it & left! Obviously CarMax has really gone downhill since I last purchased a car here! read more

CarMax (Davie, Florida) Very disappointing experience. Over $500 worth of sporting equipment (two large bags of skates) was accidentally left inside a loaner vehicle. Instead of attempting to contact me or holding the items, the company threw everything away. When I contacted customer service, I was passed from department to department, with no one willing to take responsibility or even investigate what happened. The only response I effectively received was "too bad." No effort was made to resolve the situation or acknowledge the loss. If the company's policy is truly to discard all personal property left in a loaner vehicle, that policy should seriously be reconsidered. Most businesses would at least attempt a phone call before throwing away hundreds of dollars' worth of someone's belongings. * I'm happy to update this review if the company makes an effort to resolve the situation. * I hope management reviews this and reaches out. read more

We went into car max to sell a vehicle. The price that they offered was fair we went in and the associate explained the process. We were notified there would be a little bit of a longer wait in that day due to the influx of customers. The entire process did go smoothly with accurate wait times and a pretty seamless transaction. It definitely exceeded our expectations. My only complaint is with the lack of transparency when it comes to the financial aspect of the transaction. The only thing that Carmax did not fully explain to us is that although they will cut you a check for your vehicle the check is for deposit only. Now this was not the end of the world, but definitely inconvenient. I sold my vehicle with the intention of cashing the check and purchasing a new vehicle the following day. However, I was unaware that Carmax issues deposit only checks. Again, not the end of the world, just something to be aware of. There is a mandatory 10 day hold on the checks. Other than that everything was great. read more

PROS: My wife and I got an easy online quote. Made an appointment and went to CARMAX in Davie, Florida. No one was particularly friendly. But it was comfortable and clean inside. Someone inspected the car. Etc, and we were given another offer that was $600 less than the previous one. But very fair. Since previous damage unknown to my wife and I showed up on the history report. We agreed to sell. CONS: After we agreed to sell, we waited for 20 or 30 minutes in the wrong area. Because no one specified what to do next, and the employee clearly thought I had ESP. Then, we waited another 30 minutes in the correct area. After that, we were handed what is essentially a POST DATED check. Issued on a Thursday night. But not "good" until NEXT WEDNESDAY..I thought probably Monday. But when I deposited it at my bank I was told, and i quote: "it will clear on Wednesday morning. CARMAX is horrible like that" So, it was an hour and forty-five minutes. I got a fair price. But the experience wasn't so swift. The topper was having to wait 6 DAYS to access my money when they have full possession of my vehicle. Not cool at all. And definitely no more than 3 stars. read more

CarMax - Used Car Dealers Near Me - Davie, Florida

Waste of time!!! Incompetent online service associates. Went to Carmax State Rd 84 to finalize deal after submitting all documents and Docusign documents completed. We followed every step asked for by this company. We were originally given a quote to buy out the lease on our current vehicle ( Carmax claimed) and as per the Carmax agent and supervisor " they apologize for the error" They clearly stated the company made an error. All in all we were not able to purchase the truck we wanted or trade the vehicle we planned on without putting our own down payment and paying a lot more for the truck we wanted. They basically thought it would be a good idea to have 2 vehicles. Ridiculous thoughts and unnecessary expenses. Carmax is the worst place for car sales/ trades. DONT WASTE YOUR TIME!! Don't put yourself at risk for mistakes by this company. read more

CarMax - Their mistake of an offer - Used Car Dealers Near Me - Davie, Florida

Sold my vehicle at this location. Was a fast and easy process. Gave me top dollar and friendly service!

EXTREMELY DISAPPOINTED. Sales makes promises they cannot or will not keep. I test drove a car and noticed an issue with condensation in the taillight. I let the salesperson know and was told they would take care of it after I purchased the car. He gave me the business card for the Service Dept. to set up an appointment. When I called they knew exactly the car and the issue and set up an appointment for me to have it fixed. At the appointment I was told that it is not a mechanical issue and they would not fix it. I spoke to the manager and was told that if I'm not happy my only option was to return the car. UNACCEPTABLE AND RIDICULOUS. They make promises that won't be kept in order to make a sale. I will not be going back in the future - not for a purchase and not for service. read more

Back again with an updated review on Carmax. Carmax does it again, from their Sales Department to their Servicing Department, they always deliver the best service and this time was no different. Had a few things I was concerned about at my last oil change. They did a complete overhaul and told me their findings. In the beginning I was freaked out thinking about the cost, but as luck would have it EVERYTHING was covered under my warranty including a rental til the job was completed. Today I got my car back, and it feels like I'm driving a new car. Keith my Service Consultant was wonderful, keeping me updated with nuances and progress, and whenever he was away, James and Rachel stepped in to assist. I've literally bought 10 cars from Carmax and have never been disappointed with any of my purchases. It goes without saying that if I ever buy another car again in the future, it will be at Carmax. I recommend them highly because they have great cars at great prices and above all they give you overall great service. read more

Very easy process when seeking them a car. Gave us the best offer on a used Nissan 2017 Pathfinder. The staff was attentive, courteous and the process was very quick and simple! CarMax is a great company that even gave us a Lyft car service back home!! Very impressed!! read more

Easy quick fair. I have sold three cars throughout the years and they always give me more money than the "trade in" value. read more

First time using CarMax and definitely won't be my last. Great stock of vehicles, fair prices, and easy/streamlined process. Nicolas was super knowledgeable, friendly, hardworking, and DIDN'T DO THE CLASSIC DEALERSHIP PRESSURE AND NONSTOP CALLING. See my man for an easy purchase of a great vehicle read more

After my personal experience and invaluable advice from my mechanic, I will never be considering a vehicle listed on CarMax ever again. Poor quality vehicles for exuberant prices. Between quality issues and salespeople rushing me into a regrettable purchase, I was slightly annoyed at the amount of time I wasted. After getting a blank stare from the manager when explaining my frustration, I realized this isn't the place to buy a vehicle. I'm just glad that we realized how this company operated before making a purchase because my mother and I both were about to make a huge mistake. Short version of what my mechanic told me: Always go with dealership certified and know that CarMax only buys dealership denied. read more

Car appraisal was quick and professional. And they have a good selection of vehicles.

We needed to quickly sell my husband's 2006 low mileage Honda and didn't want to deal with private buyers wasting our time. I remembered my neighbor in Los Angeles trading her leased BMW in to car buying service when she was moving back to Manhattan, so I figured I'd try this too. I should point out we own the Honda outright, so that probably helped make things easier and go smoothly. My husband called CarMax for an appointment and was told he could come in that same day. He got there on a weeknight around 6:30 PM and they did an appraisal on his car. I think he waited about 20 minutes, they do have a small waiting room with coffee. I had looked on Kelly Blue Book before his appointment to see what the trade in value was on his car, so I knew ahead of time what the minimum acceptable offer would be for us. If you go on KBB to input info, there is a trade in range that will pop up and an average value. We were both pleased that Car Max offered him $100 less than the top $ value on KBB. Granted this is a popular Honda model and they do retain their value well. Two days later we brought the car in and we were helped my a friendly lady. Be sure to peel off any residential stickers, toll passes or anything like that before trading it in. We waited about 20 minutes while the car was processed in and we were out with a check in our hands. Very easy process and I'd highly recommend it! read more

CarMax - Used Car Dealers Near Me - Davie, Florida

I recently bought a vehicle at this location and the experience could not have been better. Davor was my salesperson and he was fantastic, courteous, kind and very professional. It was a fast and easy process as well and I'm glad I bought my car there. read more

This review is based on a test drive only, but customer service people were rude and disinterested, the test drive guy barely said two words, barely civil. Do these dopes know they're there to sell? Oh well, I guess they don't like money. read more

I've been searching for car for a full month without luck . EVERY dealership I went to/ car lot had the worst service, lied about prices or did not disclose past car issue .... If you're looking for a car, this is the place to be . Don't waste countless hours and headache anywhere else Aside from the finance department rep who I had to convince the Apple payments and Zelle payments are income if they are consistent monthly , the rest of the process was outstanding. Billy jahnsen and Yordan valdivia happily answered every question and explained a lot of things that I needed to know regarding my purchase . They were very patient with me as I was purchasing new insurance , paid for a Uber from my car rental company which I had to go return during the sale, and called/ texted me to follow up . I've purchased 4 cars , I think this is the first time but I don't feel like I've been ripped off, or had to catch the seller in a lie about car condition . 5/5 place . If you're looking for a reliable car it's one of the best places to go. No hidden fees or issues . read more

Everything seemed to have gone smoothly, however Carmax has not paid yet the loan balance on the car I sold them, hence the bank withdrew a payment from my checking account today. So I am off about $700 thanks to Carmax, and will have to wait for the reimbursement from the bank some time in the future, what a thrill. read more

Carmax is a terrible place. The staff was rude and impatient. Nobody seemed to care if I was there. The quote they gave me for my car was a complete joke. I was not impressed with anything about CarMax. I do not recommend this company to anyone read more

DO NOT BUY A USED OR PREOWNED CAR FROM CARMAX before you run a carfax report on the car. Carmax runs autocheck on their cars and autocheck is unreliable when it comes to accident history. We bought a preowned car in 2018 from Carmax and got a certificate that said the car had not been in any accidents. When I went to trade the car in at a Honda dealership this weekend they ran carfax and told me that the car I bought from Carmax had air bags deployed TWICE before I bought it. Yet Carmax sold it to me at the blue book value with no accidents when it indeed had two significant accidents. Because of that my trade in value of this car isn't worth shit. Thanks Carmax for ripping me off and lying to me. I will never buy another car from Carmax. They will scam you read more

My friend recommended me to check out Carmax because I was interested in selling my car. I walked in no appointment and was greeted my an older gentleman who told me that someone would be with me shortly. I went and sat in the waiting area and one of the store representatives said he would be right with me again.. A few minutes after the representative asked me if I wanted to just sell it and I confirmed with him that I was only interested in selling my car. He asked me for my drivers license, make/model & year of my vehicle. After this process he asked me for my keys and was told it would take 30 minutes to get a price. After he got back with their offer, it was almost laughable. Almost 5k under the Kelly Blue Book Value. Sorry Carmax... you're not stealing my car. Not today! read more

CarMax - Waiting Area View - Used Car Dealers Near Me - Davie, Florida

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They were doing repair work on the car I was going to buy the very day I came to pick it up. I dealt with two different sales reps who told me two different things about what was damaged with the car. I just left after that. read more

I purchased a car a few months ago. Have had to take it in a few times since purchase. It's 2021 so nothing major. I find their service team is inexperienced, careless and sloppy. First the rubber around the door was broken and we ordered a new one. They installed it or should I say failed at installing it and the next day it was hanging loose. Had to take it in again. Then we took it in for regular maintenance and it came back to us, we left for a 2 week vacay came back and the notification says it needed break fluid due 12/2023 we literally took the suv in two weekend prior which was 12/2023 why wasn't this addressed? Anyhow, took it in yesterday. They said they will drain and change it and do another alignment as the suv is pulling even after the last alignment 2 weeks ago. They completed the jobs took the suv for a test drive and got a nail in the tire. Told us to bring it Monday for a patch. They did not even have the decency to stay 30 minutes late to patch it. Now I have a flat tire on my drive way in an almost new suv. Literally the worst to deal with, again I don't think customer service is a priority. They has the suv from 9:30 am and retuned it at 6 pm with a nail in the tire for us to take home. read more

I had my 4Runners for over 16 years. Even my original intention was to keep it forever, but since my wife is driving that car more, I felt its time to find another car that's more safe and reliable. Of course I don't want to take my car to the dealer for the trade in. I remember the last time I got hijacked on my BMW 323i where I had almost nothing for my trade. Thanks Since I hear a lot of good things about this place, I thought we give it a shot. Not to be perfectly honest, I know my car was not in a perfect condition. Yes, the car is 16 years old so there are some issues, but I thought they were minor. The car had paint issues so yes, I know that affects the value. The lights on the dish boards are on, but it's probably minor electrical issues. But mechanically, I know the car drives very well for 16 year old. It's got some minor leaks but it still drives like a champ. Other than that, that's still a very decent car. I already had a low expectation before they took my car in for appraisal. I have to say for a big company like CarMax, they probably got this car buying process figured out. It was pretty east to get a quote for my car. Yes we waited a little bit for it but we went there on a busy Saturday afternoon so it was expected. At the end, they gave us an offer which I thought was very reasonable. The sales person didn't try to pressure us to sell (or buy a car) from them. They just thanked us for bring the car in and told us the offer is good for 7 days. We may have not sold our cars to them, but I'd definitely recommend anyone who is considering to sell the car to bring it in here first. read more

I have purchased several vehicles from Carmax and always enjoy the experience! This time it took me awhile, but after a few weeks of test driving different vehicles I decided on the Mazda CX-30 Turbo Premiere and LOVE IT! Decent price, great condition, low miles. Ask for Ash at Davie location - he was great and so patient with me. It really is NO PRESSURE there and I am always happy with my purchase. If you're buying used, save yourself time and headaches and just go to Carmax! read more

When making a purchase this large, one would suspect you would get at least "good customer " service and the full attention of the salesman. The salesman I met the day before allowed me to take a test drive and I love and decided to return the next day with a check to purchase the car. Unfortunately, my original salesman did not come to work the next day as scheduled and I was told another salesman would facilitate the sale. After changing the appointment time I arrived to find that the salesman had other customers and was juggling 3 customers. I was patient and and endured the long wait as well as the minimal time with a dedicated salesman. Maybe I was just expecting a little more. I definitely didn't feel like a valued customer. read more

I can not begin to tell you what a fantastic experience I had at Car Max in Davie when I went to sell my Sentra. I made an appointment for 12:30 and upon arrival, I was met by a wonderful young lady. ( I think her name was Natilia ) She took all of my information and said she would get back to me after the car was apprised. 25 minutes later she gave me a fair price for my car and I agreed to sell. I proceeded to the check out window and 60 minutes later I walked out with a check. If you are thinking about selling your car, I would definitely recommend CAR MAX for a fair price and quick service. read more

The lack of professionalism and communication was overwhelmingly upsetting. My vehicle stayed for 2 weeks with no resolution on week 2. The interior of the car was damaged upon return of the vehicle. Mike the manager and Shaq the service repair associate promised phone calls that were never made for updates on my vehicle. They then lied to the corporate follow up team stating they had called and did in fact give updates this was simply not true. Overall worst experience at carmax. The lack of customer service here was completely unacceptable. read more

Coming from the Virgin Islands I know what a hassle car buying can be like. My husband and I walked in and was immediately greeted by Alex. He explained to us how car max worked (since we've never been to one before) and he gave us time to "explore" their inventory. After some time Alex came out and answered any questions we may have had. He was no pressure and I really liked that. After walking damn near the whole lot he touched a car and my eyes instantaneously lit up. I was able to test drive the car and fell in love. The whole car buying experience was simple and easy. Thank you Alex and everyone at car max for such an amazing and wonderful car buying experience. read more

CarMax - Used Car Dealers Near Me - Davie, Florida

I came here after dealing with 2 annoying car dealerships in the morning and was pretty beat-down, but they had a car advertised I was interested in. I arrived around 2 or 3 PM and Pedro Cardenas was the sales rep randomly assigned to me. When I saw the car in person I changed my mind, but Pedro allowed us to look at the other used cars and went inside and didn't hassle us, which I liked. I ended up finding a car I liked and test drove it, and decided to take it. Pedro was nice to talk to and seemed pretty knowledgeable about the cars. The only thing was he was not so great with the computer and is fairly new, so he was a little slow with everything. But I'm pretty patient and would rather deal with that than some rude, pushy salesman type. I had a pre-approval letter for financing from Capital One yet he did not know to pull that so he only pulled CarMax's credit, which the interest was way too high and made my payment too large, so we had to walk away. Luckily he happened to mention to an associate what happened and they grabbed us when we got out of the bathroom, and he then pulled Cap1's credit which was much more reasonable, and we took it. I still plan on re-financing though. I thought we were done, but then I had to call my insurance and that took a half hour.. so we didn't get out of there until about 8:30 PM. I like that the price is on the dash (although they add taxes and minor fees), but there is no mysterious middle finance man, the sales person pulls your credit right there and the amount offered is right on the screen. I was only offered $250 for my trade-in, but since they car was a 2003 with 166K miles on it, I took it since I didn't want to deal with selling myself. Also I needed all the money down I could get - one thing that kind of sucks is they don't accept credit cards for down payments. All-in-all, a pretty good experience and I would go back there again. read more

They have a huge selection of makes and models. I won't buy from them because they pay their salesmen a pittance in commission and they get no base salary. They are good as a last resort if you really need to sell your car fast. The pricing on used cars is really strange. It doesn't matter how old, it seems that the lowest price is $10,500. I don't buy from them so it doesn't bother me but people should really do their homework. read more

Service was great. Henry helped my friend finance the purchase of a car after we were told by another dealership that he would never be able to. Henry was very knowledgeable polite and professional. The process went smoothly and we were in and out with Jeep my friend loves. Not only is the service great but prices are very reasonable too. If you are looking for a used car go there and ask for Henry! read more

I was told over the phone prior to coming in that they would be able to appraise my vehicle and a "30 day" waiting period did not apply because I had the title in hand. Well, that was fake news! After waiting almost an hour I was told that the car was too new to appraise and they couldn't do anything until I had owned the vehicle for at least 30 days. Thanks for wasting my time! Carvana here I come! read more

Let's just say, buying any car nowadays is overpriced, so all you can go by is service and financing. Service is a long wait, but good on minor things (if you have a warranty). Major things, they will send you to the dealership But financing.. DON'T DO IT. Please find your own or you will get the buy here pay here hustle and treatment. If you did like me and got a lemon from Carmax, and then have to trade it in to them. They don't roll or take your trade in, even when they keep your car. Plus, they will haunt your credit report, long after you pay it off. That's just mean So good luck. If you don't believe, I can prove it read more

Horrible agent ran my credit twice on two vehicles that were not in my price range resulting in my credit dropping over 150 points never again!!!! read more

Horrible costumer service... the sales consultants don't want to work. They don't even want to show the cars they want you to make appointments with them so you can see the cars ... after I Made an appointment and showed up for my appointment on time they told me that they didn't have anyone to help me and that they were closing soon... so.... Go somewhere else .... read more