What a great experience! Bought a great used truck from them. The took great care of a few small issues with the truck right away. Yes, you pay a *little* more for used cars than buying from individuals or from small shops, but it's well worth it for the experience. I trust them and will use them again without hesitation. read more

Went in to inquire about BMW on website. Found out car was transferred from Columbia SC to Savannah GA for inventory. No problem. I was told they would send car back to Columbia so I purchase it. No problem. Next I was told the car was being repaired in Savannah, then I was told it wasn't being repaired but they were making a new key (all cars must have 2 keys). I've spoken to 3 salespeople and it has been 3 weeks, but the car is not back in Columbia with no explanation other than they are waiting on having a key made. I called today and was told the car was sold. CARMAX WASTED MY TIME. I thought I was being patient giving the dealer time to bring the car to the area. I tried to get a sales manager on the phone, after being placed on hold for 32 minutes, I hung up. Very disappointed regarding how they conduct business overall. I don't recommend this dealership to anyone. read more

Walked in with a wrecked car and never expected to walk out with a car I'm in love with!!!!! Chris Gathers is the best, most sweetest and helped us so so much!!! Could not have asked for better service. All around great experience, and prior to this I had never had a reason to go to carmax so it was my first time. I would recommend! Ask for Chris :) read more

Had a truck transferred in that I was highly interested in purchasing. I was happy that I had quick communication regarding the transfer. After inspecting the truck, I found several items that I pointed out. Some include holes that were drilled into the bed, cracked/chipped paint, cracked worn bushings in the suspension, and a few other items. I was told not only by the dealer but also the dealers supervisor that until these items were looked at and I got a definite answer, the truck will be mine and not be put for sale. After having a week pass with no communication nor answers I noticed the truck had been put back for sale. I ended up calling the dealership to speak with the specific dealer and all I got was a sorry we can create a new order for you. It's service like this that kills customers wanting to visit this store. read more

Really wanted to put 3.5. First time car buyer here. Overall from the moment I walked in the front doors to the moment I drove off the lot, there was nothing but laughs and smiles. Their customer service is amazing especially vs normal dealers where I went the day before. Practically had to either get a restraining order or beg them to sell me a car. Not at carmax. They treat you like friends. I, however have two complaints. 1.) they either need to train the detailers better or give them more time. Because my black car looked like a hot mess with buff marks everywhere! It looked better the second time but still Meh. I'll have to pay a third party to do it right, two failed attempts I didn't want them touching my car anymore. Also many many cars looked like that on the lot. It was not just mine. 2.) they really need to disclose their key policy up front. Or at least before you buy the car. Maybe show them to you as you're test driving? I didn't know my car only came with one fob. As it's not a big deal, they're still roughly $300 for an extra one from a dealer. I had assumed it would come with two fobs, I mean, cmon? However I had an issue with my fob and they sent me to Irmo lock and key to fix it. Whatever the problem, whatever the cost, the bill was on them. That was a nice twist. Overall I would recommend carmax to a friend, I would just explain to them to be thorough. read more

Best car buying experience ever!!! Here is a car, this is the price...Just like buying shoes!!!

absolutely awesome, i did my prequal and and was approved i already knew what car i wanted a linda k contacted me and it was the best experience, they bought my carand i bought thecar i wanted.. this beats any dealership anywhere. they made my experience wonderful and i am referring all of my friends to carmax but especially to ms linda. god please bless her always!!! read more

Bought a car I fell in love with but had minor issues they said they would take care of.. was told to bring back in a week on Friday only to be told to drop it off the following monday.. then they had my car for 2 weeks only to find out they only did half of the work and scratched the car as well.. I addressed it to the manager and he was helpful and the whole staff was very courteous but they missed a couple other things after another week of having the car and never addressed the scratches... service dept needs help, cant jus be a yes man to the customer and end up not doing the work anyways.. good thing I work at a body shop cause I dont know how comfortable I'd feel about having carmax take care of an up and over doors blend of silver.. literally have the paint from the quarter to a pillar now cause of scratches they put on my car while having for 3 weeks.. and this is me being nice... other than that, they are very courteous read more

Salesperson great! But took vehicle to my mechanic for used car check and found a leaking rear shock. Took back, put in loaner and reinspected. Said there was no issue...but, who do you believe the dealer or the mechanic you've known for 20 years?!?! Had to require in writing that shock was not defective! My thing is why not just fix it, don't make me do this review right here for only approx $200?!?! Will have to wait and see if shock goes bad. If that they will replace it but until then. I'm stuck wondering if my shock is leaking oil?!?! read more

Overall satisfied but disappointed that they promised one thing at the time of the order and have not yet delivered (3 weeks later). Seemed simple at the time - but should have made sure it happened before I left the store... read more

I purchased a second Nissan from car max December 2014, a 2011 Nissan Altima.The first car I purchased was in 2007, a 06Nissan Sentra& paid it off in 2013. The Sentra was great no problems and I still have that car with over 175k miles and it has been in a 3accidents & still no problems so I was a happy customer with that one. However, this 2011 Nissan Altima runs great no problems with that EXCEPT..... The AC... When I first got this car the air never was cold. But it was winter time so I figure it had to run awhile once I run it daily it would work. So last summer(2015) AC starts to go in and out. I contacted carmax multiple times they had No open appointments for a while by the time they could get me in it was almost fall so by March of this year(2016) it's hot again I call them about the AC and they couldn't get me in until beginning of April. Well I waitied for that appointment (1st visit) they had my car a week I got it back guess what that same week the AC goes out again so I make another appointment couldn't get in u til last week of June so now me and my son are riding in the vehicle I'm still paying in with a 150k mile warranty still in effect. (2nd visit) They do some bs patch work the AC goes out 2days later I didn't make an appointment this time I go up there. (3rd visit) They keep my car for another 2weeks again bs patch work done. Got my car on a Monday, Wednesday it was blowing hot air again. So this makes the 4time/ 4th visit. So, I go up there again they keep my car almost 2weeks again. The very same day(5th time now) the AC runs hot again. I called them Thursday August 4th about my AC I ask to speak with a manager I am told she will call me back she is busy so now here I am Tuesday August 9th and still burning up in South Carolina 100 degree weather and no manager ever called me back. I am too pissed and I am gonna call a lawyer about this they have been wasting my time I work at nights I have to sleep in the day along with my daily duties and I don't have time to keep going up there for AC and I am a loyal customer you think they care no but because I am a female they feel they can patch it up and I haven't had my car with cold AC for a whole week since I purchased it in December 2014. This is the worse and I will never get another car from them again.But I am gonna do all that I can to get this problem rectified Report read more

Several things went wrong during my transaction. For one, there was something wrong with the key for the car which caused a gauge light to come on. Our salesperson did notice it and drew our attention to it, but the problem was not fixed before we left; my wife went back and waited three or so hours only to be told she was going to have to take it to a dealership to get the problem fixed. Not many people have three hours to simply sit around and wait on nothing to get done. Second, just recently she took the car to the beach and the car would not start. Luckily, a friend jumped the car and she took it to batteries plus where she was told, as i expected, that the battery itself had actually gone bad. So, $130 later, the car has a new battery. Because it's been less than 30 days and I paid for the extended warranty, I am expecting to be reimbursed for this purchase. If they stand behind what they actually say, I will be inclined to give a bit more praise to them. However, to have two such electrical problems on the car in less than a month, that's just a bit egregious for me. read more

I did all the leg work, had check in hand, scheduled an appointment to be there, but we still had to wait!!! The car still had to be prepped. They are not concerned with your time. Now within the 30 days there is something wrong with the car and they are acting like they won't fix it. Not sure if I'll buy from them again nor recommend. And for the record this is like the 7th car I have bought from them! read more

Unfortunately for me, a call to Carmax to transfer a vehicle aligned me with the most incompetent and/or the most unethical car sales rep in the universe. On 10/21, I requested a transfer of a Chevy Suburban from TX to SC at my cost of $450. Cory G. answered the phone so that was my sales rep.Cory said he would text to keep me apprised of my vehicle transfer. Within 10min of hanging up the phone, I realized I should pull the VIN and get the specs/history of the vehicle so I went back online to print the specs from Carmax. My vehicle was already removed from the website due to being held for me; since I could no longer view it online, I had to call the dealership back and a different rep/ employee responded to my call and sent me that information before I even hung up the phone. On 10/24 (Day 3) I received a text from Cory stating my vehicle transfer was 'in process' for shipping and on Day 7, another text stating my vehicle had actually shipped from TX and is enroute to SC. And that was effectively the last competent, honest thing Cory did or said from that point forward. On 10/31 (Tuesday, Day 11), my vehicle arrived and he asked when could we synch-up for the test drive. Our schedules didn't align until Monday so we arranged to meet then. We communicated back and forth on Monday and firmed-up a time. I arrived at 130, letting him know in advance I was enroute. When I arrived, Cory chose that moment to admit he 'accidentally' shipped my transferred vehicle to another store 2 days prior/Saturday for a preapproved buyer at a nearby location. I asked what he could do undo his 'mistake' and stop the transfer - since the vehicle only arrived for me on the evening of Tues, 10/31 and my own transfer took 3 days just to process the paperwork (allegedly) and a full 7 days before it was 'shipped'.How is it a vehicle removed from Carmax website so the public couldn't access online - only Carmax employees - take requests for xfer while it is on hold (for me) manage to get it shipped off the lot within 2 days -- and why couldn't my own transfer process go that efficiently? But Cory said he couldn't undo his mistake. He stated he didn't know where he shipped the vehicle (--really??). He only processed that person's payment for a transfer and shipped it on Saturday. He claimed because he didn't know 'where' the vehicle was shipped he couldn't even initiate the request to restore my right to first access to that vehicle that I had paid $450 and had waited for while it shipped from 5 states away. So someone else garnered a free local transfer off *my paying* the $450 to bring it to SC. Cory then went on to explain how he 'accidentally' canceled my hold when he confused my account with another client's whose vehicle he actually meant to cancel a transfer/hold forbeing non-responsive. I asked if he has another Suburban on the lot or in other area stores. He said there aren't any - stating the vehicle I transferred sells quickly and are popular. So the facts are that Cory alleges my vehicle was available for me only on the (1) day it arrived but was immediately cancelled by him in error because he 'accidentally' meant to cancel another client's vehicle (not a Suburban) but erroneously cancelled mine (a Suburban) instead. Then he accepted that buyer's name, payment info and processed that potential buyer's payment and shipped my vehicle off the lot so that it wasn't even there on Saturday because, according to his own words, it was already enroute to some unknown (by him) store location albeit a nearby Carmax dealership, going to a buyer he knows is preapproved and will likely buy the vehicle. Meanwhile, he is communicating with me all morning (just 2 days later) on Monday about synching up for the test drive. Truly, this has to be the most incompetent, negligent individual there is. How do you make such a series of 'accidental' transactions without ever once realizing you are making a series of errors - not 1 error but a series of errors (i.e. in wrong client account to cancel vehicle, wrong type of vehicle being cancelled, unknown dealership sending client's vehicle to, unaware that the vehicle his local client is coming by to test drive was already shipped by him and no longer on the lot as of 2 days prior)...it's just amazing this guy is so stupid in such epic proportions that he literally can't seem to do anything right. Even if Cory 'accidentally' cancelled my hold as he claims, there is no way the vehicle could have been viewed on the website by the public for a buyer to see so that it could be shipped off the lot and enroute within 2 days. So either he lied that my vehicle was not on the lot when it actually was - or he deliberately did all those things he claims he did 'accidentally' to benefit another Carmax employee at a nearby store. It's no wonder Carmax stock is down some 50% and falling. Buyers can't buy vehicles and sales reps are incompetent liars who burden the store's profitability. Capitalism works. read more

My overall experience with CarMax was terrible. I was in the market to purchase another vehicle, and the experience was awful. I requested a transfer of a vehicle from Greenville to Columbia under my name with an agent named Diann Brett, and was told it would arrive on the 6th. I checked online, and the vehicle location updated a few days later to Columbia, so I figured it must have come a day early. I called them and said I was coming to view the car and arrived to CarMax just to check, because I had not test drove nor seen the vehicle, besides online. I got there and spoke to Freddy who told me that, the vehicle was listed for transfer, but under someone by the name of "Kathy". I said this can't be, I requested the vehicle on the 29th and have all of the documents, and such and records via email/telephone to prove it. FIX IT. They refused. To the person who said African Americans are not wanted here. They seem to be correct. They said they would rectify the situation, I called over 10+ times to get it resolved, and they did not do anything. The car salesmen are being deceptive by removing people's names off of car holds, and given them to their personal preference of buyers, and it seems like they are picking and choosing who they "specifically" do this to. Further more, they are providing false advertisement by telling people to hold a car, and do applications, running their credit, just to have a "glitch", which is what they called it, and not fix the situation. They need to be sued by Consumer Affairs. Enjoy the car Kathy. read more

We researched several options before making a decision on what vehicle we wanted to buy. After looking at our options we decided that the CarMax option would be best for us. Even though we live in Rock Hill, SC we drove to Columbia SC and talked with Phil Clark and our experience was great. Phil was patient and explained all of our options, helped us find just the right vehicle and made sure that the experience was painless and while its never enjoyable to have to spend that kind of money it was at least pleasurable. We may have been able to get a little better price from another dealership the security and knowledge that our choice vehicle had gone through a very through examination and cleaned as good as a brand new vehicle was worth the price we paid. I highly recommend the dealership in Columbia and highly recommend Phil Clark as a point of contact if your in need of a reliable trustworthy sales rep. read more

This was our 4th car in a row to buy from Carmax Hassle free buying, made us feel like we mattered and not just a number You can bet our next car will come from Carmax again and again. It really is as easy simple as we see on the tv commercials. Totally a positive car buying experience read more

I will start off saying I love my vehicle, the customer service from the sales associate was average nothing to write home about, just a lot of miscommunication that could have and should have been avoided since it was a big inconvenience for me.The customer service from the business and service department was amazing. Now the tires of the vehicle weren't brand new on the front they were made in 2016 with decent tread on them, the back tires 2019 and are still in good condition. Even though it is advertised sold as is (which was ok )To my surprise they literally meant that to the T with that phrase. As much of a down payment I put down for my vehicle, which causes some unnecessary whispers, but I digress to point. For this billion dollar company to sell me a tire already plugged ( not even patched ) and say they are in good condition it astounded me. If the tire was patched I would have been ok because I had a found a screw in my front tire and it lead me to the discovery of the other cheaply plugged not patched adjacent tire. I'm writing this review for anyone looking to purchase a vehicle from this company. Please make sure you ask if the tires have been plugged or patched. If they won't then take your business else where do you aren't blind sided 6 months later like I was. I will not replace all my tires and get exactly what I want but this review is for the first time buyer, the single woman, the person who doesn't have someone to take with during the car buying experience. Check every single thing, don't worry about coming across as aggravating ITS YOUR MONEY SPEND IT WISELY! I would have still purchased the vehicle but I would have bought tires the next week or month not wait until something like this to happen! read more

*******ASK FOR CHRIS****** I went in to purchase a vehicle and was completely clueless about what I wanted. Well Chris was very patient and acted as if my vehicle needs were his as well. I had two small children which he was very kind and attentive to all while showing several vehicles to me. Chris was knowledgeable, patient and offered grade a customer service the whole time I was at the establishment. I left and saw a vehicle online that I was interested in and Chris had that vehicle shipped in immediately with no problems. I have never experienced a car salesman with his level of expertise and customer service I would highly recommend anyone looking for a vehicle to go to him he is the BEST at what he does and should be recognized for it! Thanks again Chris my family and I appreciate you and we LOVE our chrysler! read more

My experience at carmax was awesome. The employees were extremely professional and pleasant. The experience was straightforward. No surprises or hidden fees. read more

Top notch establishment. I do forget the man that helped us but I can say he was very professional. We walked into not knowing a thing about CarMax except that it was that famous automotive store with all the commercials. I think their quotes for cars are a bit low, but I'm comparing their price to the price at least 1 year prior at another store. I guess many factors played into it so I can't complain too much. They obviously have a huge selection so no problem there. What's also great about CarMax is after they input your information into the system they turn the monitor towards you and show you what the different bank's offers are. How can you get better than that? No other place I've been to does that. Selection is the number one quality feature of a store but financing is a very close second. Would return if I could. read more

If you're looking at this location to buy a car, ask for Megan Sackett. She was an amazing host through every step of my car buying process. She was extremely accommodating, knowledgeable, genuine, and always went above and beyond to help me. I drove down from Charlotte to look at a Tahoe I liked and I was able to inspect the vehicle as long as I wanted and take it on a test drive. After the test drive, she walked me through my purchasing options and helped me understand all of the details with no pressure on any of the decisions I had to make. I truly felt like she was on my side, understood this was a large financial decision for me, and was looking out for my best interests. This was the polar opposite of what I experienced when visiting other dealerships. CarMax did a full inspection over the car and topped up every single fluid so it was good to go and felt brand new from day one. When the time comes to purchase another car in the future, I will definitely make the trip back down to CarMax Columbia to give them my business because I know that I'll be taken care of by people like Megan. read more

We started with one vehicle at CarMax that had issues with the engine, returned it for a second vehicle that had several small problems with (some rust and a bad speaker), that we both returned within CarMax's 5-day return grace period. We now have our third and final vehicle and are very happy with it. Despite our problems with the previous vehicles, our sales representative was awesome. Rick Guiney came in even on his days off to work with us and ensure that we ended up with a vehicle we are happy with. He absolutely took care of us and I would recommend working with him! I would also recommend to thoroughly check over the car that you want, as some we had several fixable issues that were not caught in the inspection of the cars. read more

My car buying experience with CarMax of Columbia, SC was great! I was without a car as a result of an accident and was looking for a very specific vehicle to replace it. My sales specialists Dane and Joselyn were very helpful. They went online in search of the vehicle I wanted and I eventually found it on a Car Max lot out of state. They did all they could to get it to me within a few days and I was ecstatic when I drove off the lot in my convertible!! The only issue I had with the process was the license plate process and I hope the staff take this feedback in the positive manner within which it is given ---- I am a pretty aware consumer and know that everything is handled electronically these days, so after three weeks I wondered why I hadn't heard from anyone regarding my permanent license plate. I contacted SCDMV, who advised they hadn't received any paperwork indicating I'd purchased a vehicle and needed a plate. I called the dealership business office and spoke with a young man who, although he initially gave me what is probably a standard reply of something similar to 'it takes more than two weeks for us to get the paperwork submitted and for you to receive your plate' handled the issue responsibly. I reminded him it had been closer to three weeks since my purchase and SCDMV indicated they hadn't received any paperwork from CarMax for my vehicle. I insisted to know why. He returned to the phone and advised the paperwork was being "pushed" out on that day and that I should receive the plate within one week. Really?? My issue: CarMax, if your motto is "Changing the way America buys cars" Why is it acceptable for staff, in this time of electronic expediency to ask that a customer accept the 'it's in the mail' scenario which was an accurate description of the process 10 years ago??? Also, why did it take me calling to insist my paperwork be moved forward, instead of someone performing quality control in this area to be sure the wait time is as short as possible? I hope the Car max staff accept this feedback as it is intended and take the time to address the issue so that it is not a factor for those like me who don't appreciate the anonymity (if there is any) of traveling around with paper license plates. read more

ABSOLUTELY THE BEST CAR BUYING EXPERIENCE EVER!!! I could not have asked for an easier time making a purchase. I dealt with Aubrianna and she was so easy going, listened to exactly what I wanted and made this the smoothest transaction I have ever had in my life for anything! I would highly recommend to anyone looking to purchase a car, just save yourself a headache and go to Carmax! The service department is equally as good to deal with as I had a few things that I wanted to have taken care of (within my first 30 days since purchase), and they have graciously taken care of everything without hassle, no questions asked! I was surprised they were so willing to take care of even the superficial type of things, as I do realize that I purchased a used car "As Is". They took care of things such as touch up paint on some small nicks in the paint and replacing a speaker that was blown. I know that those things are not pertinent to the mechanics of the vehicle and I was hesitant to mention them, but Carmax didn't bat an eyelash at taking care of them at no charge to me! I cannot say enough good things about my experience! read more

This was our first experience with Car Max. I would highly recommend it and will definitely be using CarMax again. We frequented CarMax for several months trying to narrow down the car we wanted. Each time, we were greeted then given freedom to look at cars without being harassed. When we finally decided on the car we wanted, Linda was fabulous. Very personable without being pushy. After we bought the car, we discovered an issue with the cruise control. The service department fixed it quickly and for free. read more

ok the van ac wont work right will ahve to get them to fix it for a second time,but i can live with that,they put bad tire on it and wouldn't put new tires on it i have worn tires that have been painted to look new.and the mang was very rude the other was good,if my wife didnt have to have a van now i,ld waited and passed on them,would i recommend car max it'll have to be a very big NO read more

Had my first and most likely last experience with CarMax today. I found the truck I had been looking for. Price was OK but not as good as they were making it out to be. The real problem came when I tried selling them my 2010 SS2 Camaro. I had done my homework and the average KBB trade in was $17600. Total trade in value range from KBB was $16200 - $19200. Also I checked CarMax site and they were selling cars identical to mine for $21000 to $23000. When I got the appraisal back had all the encouraging words like well maintained, low mileage for model, and had good checked for all conditions assessed.( probably should have been excellent because this is a nice car) but then in large bold letters in middle of page was appraised value $15000. What a slap in the face. So what if they have appraised over 20 million cars. They need to check out Kelly Blue Book or NADA. The Mall like atmosphere with 35 -40 salesmen running around and all the No Hassle signs hanging around may draw some in but not me. Bottom line they are car salesmen trying to sell. read more

Anybody who decides to purchase a vehicle from Carmax make sure you are definitely approve before you leave off the lot. I purchase a 2015 Chevrolet Silverado and put up $4000 down payment.. I did my application with them and came back and said I was approve. I'm like great!! They told me to bring a two check stubs within 30 days and proof of residents... Cool I did all that. I submitted my info to them as requested. They told me they needed to submit to the finance for final approval and verification. Everything was submitted and came back and said everything is good and you are approve. Then they said they needed to do one more thing for the finance company and that was to do a identity check to make sure I am who I am. That was done and identified. Next I order the truck from Orlando FLA to do a transfer to Columbia, SC which charged me $199.. Cool I did that and it took 7 days for me to get my truck from time I got approved. Once the truck got here I finish up with the rest of the paperwork and signed and drive. 3 in a half weeks of having the truck I made a appoint with Carmax to get my truck service. I had my son take my truck up there for service early that morning. Carmax called my son around noon and thought it was me. The told my son that the finance company rescinding the loan cause they couldn't verify my identity, proof of employment and proof of residents. I called Carmax myself and they told me the same thing. I told them I gave y'all original check stubs and a current light bill with address and y'all also verified my identity. I ask what kind I do to get everything verified. They told me nothing and I can't go finance with no one else. I told them I can get verification from my job from HR. I told them my drivers license has my address what else can I possibly do. Once again I was told nothing. Then I was told that this has happen several times with other customers in the past.... I'm like wtf and why are y'all still dealing with this finance company? You would think they would drop that finance cause they making y'all lose sales. Now this is some real bullshit. They told me they would refund me my down payment and transfer fee. But damn really... I done had the truck damn near a whole month and you tell me this shit!!! Now!!! I done made plans for my business with this truck... All I'm saying is Carmax ain't shit and they do bad buisness. They shouldn't wait that damn long to tell the customer some bullshit like that. When you already told them and showed them on the computer screen you are approve... Fuck Carmax from a piss off customer that will never go back to buy shit from them again. Just for the record my credit is not bad or the best but damn sure good enough to get approve for a $65000 brand new truck From the Chevrolet dealership... So to all that shop at Carmax beware and make sure you are definitely approve before you leave. Carmax is full of shit read more