AVOID if you have children with you!! My mum and I went with my two little boys for lunch today, we ordered garlic bread, pasta and a children's meal. The garlic bread and kids meal arrived in super quick time which was great. We fed the children and ate our garlic bread. My mum didn't want all of hers so she left it on her plate. Twenty minutes later our main course still hadn't arrived, so we brought this to the attention of our server. She said that as we hadn't finished our starter she hadn't put the order in for our main course and that their policy was to wait until the starters had been finished before bringing the main!
We suggested that perhaps this wasn't the best way to do business, especially since not everyone wants to eat all of their starter and that with two young children at the table it was a poor way of managing their tables. The supervisor came over and just reiterated that this was their policy and basically like it or lump it. Of course, by the time the main course came, at this point about 30 minutes after the garlic bread had been delivered, the boys were not able to sit down any longer and we had to leave without finishing. At no point was there any apology or sympathy from the server or the supervisor, and they both demanded that they were simply doing nothing more 'than their job'. There was no suggestion of any money off the bill, even though due to their tardiness we had been unable to finish, and they smirked when I suggested that perhaps they'd do well to heed the old adage that the customer was always right. My family have spent a lot of money in Carluccio's over the years - we shall never go back again. I was disgusted at how we were treated. read more