We stopped in for lunch after visiting the Adena Mansion and Gardens. You seat yourself, but luckily although it's rather small there's a decent number of tables and booths and we found something in the back. It took a bit more than ten minutes for someone to come over and take our drink order. By then we had already chosen what we wanted (it's not a big menu to go through so it didn't take very long) and said we were ready to go ahead and order. The waitress said that she can't take food orders out of order and would be back. A few minutes later we got our drinks, but she still didn't take our lunch order. At around the 25 minute mark, she came by and took the order of the table next to us and then ours. I thought this was very strange, as most restaurants try to flip tables as often as possible so if you're ready to order they take it.
After we ordered our food it took about another fifteen minutes for our sandwiches. The table next to us who had ordered at the same time had received and almost finished their meal before us.
I had a grilled cheese sandwich with ham, and fried mac and cheese bites. Most of the side dishes are something fried and I thought they sounded good. It was fine. The sandwich was burned and rather greasy. The mac and cheese tasted kind of like Kraft. It was definitely artificial cheese.
My parents both had the mac and cheese with added bacon. The waitress acted like she had never heard of such a thing when my mom asked for it, even though it's on the menu. She rolled her eyes a little and went "Okayyy...." rather sarcastically, which I thought was rude. Mom had french fries, which were ok, and my Dad had the Carl's chips, which were really good. Both of them said their sandwiches were also pretty burnt.
The food was just very mediocre. I had hoped it would make up for the service, but it didn't. It's obviously a very popular place for locals, and watching the restaurant (as we had plenty of time to do), it seemed that locals were getting better service. People would come in and waitresses would come over immediately to greet them with hugs and taking their orders. Some people ordered, got their food, and left in between us ordering our food and getting our check (which also took a very long time. We felt a little forgotten back in the corner).
When it came time to pay, there was a woman already paying at the counter so we lined up behind her. Then an elderly man sort of pushed in front of us which we let go because it's unclear if he even saw us. After he was done paying, however, the waitress taking payments walked away from the counter to go deliver some food and wait some tables without saying a word to us. We had to just stand there until another waitress came along and noticed we were still waiting to pay.
All in all, while the food was disgusting or anything, I wouldn't go back again. I didn't even touch on the bathrooms, which were not clean. Although the rest of the restaurant seemed clean so maybe that was just a by-product of the Saturday rush. read more