Casey,
Please let me apologize for not getting back to you sooner to let you know we were actually able to find a key to the house after all! The next time that my aunt and uncle are taken from me in a double homicide, I hope I won't "disappoint" you as you stated in your voicemail. I appreciate that you were going to do it for free-- we had no idea. That truly is a kind gesture. As you said, "better luck next time." Yes, the next time I have to call a locksmith within the first hour of taking possession of my murdered aunt and uncle's house from the sheriffs department, I do hope I'll have better luck. Maybe you will too, when you leave voicemails to customers.
*Updating to add my response to Casey's message to me: I know you think that I'm "ridiculous for leaving this review." I wrote it after about 48 hours with 4 hours of sleep.
You said, "We tried to bend over backwards in an attempt to help you out and then you have the gall to leave a negative review." But what you don't understand is that I was very appreciative of your attempt to help. I would have left a positive review if you hadn't called back and left a condescending and heartless voicemail saying that we disappointed you. Maybe I should have considered your feelings, but right then, I was facing the murder of two people who were like parents to me. I'm sorry but your unintended inconvenience was not a priority. We got back to you when we could have. And hearing your voicemail at the end of the day was just too much.
"I have a feeling your life will be filled with as much self-created negativity as your review of my business." You're projecting, Casey. You wish my life will be filled with negativity because I called you out. That's unfortunate, and again, unprofessional. read more
