I came here for a quick breakfast while waiting on some new tires to be installed on my car nearby. I ordered the bacon, egg, and cheese burrito and a coffee. The man at the register was super friendly. I got my coffee and burrito very promptly. The whole breakfast was delicious. The restaurant was clean and not busy. I will definitely be coming back to this location. read more

Carl's Jr - Bacon, egg, and cheese breakfast burrito and coffee - Burgers Near Me - San Diego, California

Worst Carls Jr in San Diego. With this New Manager, my order took 20 minutes to finish. I am the only one in the store at the time. After me, there was about 3 other cars to be served. They focused on that. The cook has not even started cooking the burger meat.. Most of the good people and leads that worked here are gone. If not, all in low spirits because of the company or management. read more

Employee seemed mad/upset at me for picking up an online order of french fries at 8pm and taking too long to drive there to pick up the order. As far as I'm aware they had several open hours left (until 10:30) so the fryer should not have been shut in any way.... ?? It was weird & upsetting enough that I will NOT be returning to this location. It was extremely rude for no given reason and as others have mentioned, it was also a long wait in the drive-thru. read more

Horrible drive through service. They are too busy to fulfill my order after I waited over 15 minutes in line. The person in front left without their order. I followed their lead. read more

If service were the only factor I'd rate this dining experience a solid 4 stars. Pricilla H greeted me promptly and warmly. She was busy and assured me she would be with me shortly. She was nice and friendly and smiled the whole time she took my order. She explained to me that she couldn't give me a Veterans discount on the combo I ordered. I ordered #18, a double cheeseburger, spicey chicken, fries, drink and a cookie. The cheeseburger was well done, a bit dry but tasty. It came with ketchup mustard pickles and onions. The spicey chicken was good. It came with lettuce and mayo. The bun was toasted perfectly. The chicken was a tiny bit too spicey for my personal preference. A note I would not have mentioned 10 years ago. Well I was just going through my Drafts. I'm not sure why this didn't post. I'll try again... . read more

$4 for warm warter here to warm my newborns water.... Hell no what a joke. What a rip off

Highly recommend this location if you love wasting time. Probably quicker to go to a sit down restaurant and have a complete meal than receive a simple order of french fries from this location. I will be avoiding this location like the plague from here on out. read more

Took our order and rushed us almost cutting us off, saying anything else. Anything else anything else every time we said a single word. And then when we got our food we got home unloaded our groceries and noticed that we were missing our jalapeño poppers. Drove all the way back there and waited. Super long in line again asked if she could replace my combo since I had to drive all the way back and now all of my other food is cold since it's been 40 minutes, says yes and then takes my receipt and then comes back and says she can't replace it. This place is bullshit, no customer service. Save your money and go somewhere else. read more

Ordered a double western bacon along with multiple other items, requested no cheese, bbq on the side for the burger. Drove back home, was ready to eat, until I pulled the burger out of the bag and saw it had cheese on it. I called them 2 times and nobody picked up the phone, so I drove back to the restaurant. Told the cashier about the problem and got a new burger, but got sent back home with cold fries, now I'm here sitting down eating a fresh hot burger and cold fries. Thought I'd give this place another try after months of not coming here because the food is delicious. But I'm not making that mistake again. read more

Microwaved and old lettuce with the Big Carl. There was a thumb indent in my burger as well. Fresh vegetables would make all the difference, this is just not it. read more

Carl's Jr - Microwaved old lettuce - Burgers Near Me - San Diego, California

My charbroiled chicken club sandwich was in point!!!! I substituted Swiss cheese or pepper Jack and no mayo. ... good chicken to bun ratio. Very for filling. The bacon added that hint of salt and all that bacon-ness that I was craving. And with the coupon to get a free small fry and a free drink with the purchase of any chicken sandwich, I scored with this inexpensive lunch. It's very clean in here. Friendly staff. Dine in and foods is still brought to your table and the lady picks up the trays. This is one of the few joints that still serves The Green Burrito!!!!! read more

Carl's Jr - Use your insert coupons and save a few bucks!!!! - Burgers Near Me - San Diego, California

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First and last time that i come to this restaurant. I have never came across someone working in a fast food place with such horrible attitude, slamming things and all. I was almost afraid to order anything else of how rude he was. I don't know what's wrong with this guy "Paul". I get that sometime these places are understaffed and could be frustrating. But definitely not the way to treat customers. Not cool. read more

Ok, not even trying to be funny but this was the best fast food I've had in a LONG TIME. I don't understand why they're rated so low on here, please don't let it discourage you. The service was FAST, But the food was soooo fresh and good. You could tell it was made to order. My experience was so good I couldn't stop thinking about it for days. I told like 10 people about how great my experience was. I literally sat in my car and ate it in my driveway slightly blazed, and it was literally more delicious than a fancy $100 meal. WOW. Next cheat day, I'm here. read more

You can tell workers there don't like working on weekend Nights. service was terrible, combo was missing drink, and some ingredients like lettuce and cheese, which I supposed there essential in a burger? But okay. Then when I asked the lady to fix my order, she told me that I had to go around the drive trough agin! so i wouldn't be standing there waiting. some People are just not grateful for what they have, a job is a job. read more

They no longer carry their vegetarian/vegan burgers. There are a lot of vegetarians now and this is just sad.

I tried the "Hand Breaded Chicken Sandwich" and I got a large chicken nugget on an over size bun. Carls Jr. Needs to stick with burgers. Once a fan no more. Here is the marketing photo and reality. read more

Carl's Jr - Marketing hand battered chicken sandwich - Burgers Near Me - San Diego, California

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I always go to this location when it's time to take a break from work since I worked just a couple of blocks away This time it was king of I don't even know what to call it, anyways I order my food drive through obviously, the person in front of me got my bag he/she reached in I guess with bare hands and found out it wasn't what he ordered and gave it back to the attendant I saw this from my car, when I reach the window the young lady handed the same bag to me I asked her, is this the same bag you gave to the person in front of me? She say yes with a smile, I asked is this the bag the person in front of me reached in and checked with bare hands and gave it back to you? She say yes with a smile again, I smiled back but I think when Somerville this happens they should replace the order someone else touches Can anybody tell me what would you do in a case like this? Thank you read more

My kid and I dined in here on Jan. 17th after 7PM. Hugo who helped me was an absolute professional. He was multi tasking by doing drive through, cleaning, and handling the front counter. Despite this, he helped me immediately. My son and I waited maybe 5 minutes for our food which I didn't think was horrible timing but Hugo apologized and threw in a cookie with our order which was a nice gesture. As I was leaving and walking to my car I even saw Hugo handling pick up orders outside. This kid was everywhere. Hugo is a good example of a well rounded employee with great customer service skills. Everything about this visit was great. If I go back there, I'm going to recruit him to come work at my company. I'm hoping management reads this and recognizes Hugo for a job well done! Thank you Hugo! read more

Waited 30 mins only to get the wrong order. This has happened on more than one occasion. This 1-star rating breaks my heart, but it had to be done. I always loved Carl's Jr, even putting it up in my "best fast food burger" category. I contacted corporate to be like "hey, this place is awful, they take long, and it's never correct." I got no response. I'm hoping the corporation is just done, and all these places are just on their way out. Hoping to see maybe 5 guys or Smashburger, or realistically any other burger chain take over all these spots. Carl Karcher, I am glad you are not alive to see what your creation has become. read more

As usual, I got suckered in by Carl Junior's new commercials on their new Maple Sausage Biscuit Breakfast Sandwich. I stopped in early in the morning on my way to work to pick a couple up. Service was fine, and I was greeted when I walked in. The biscuits were good, and had a moist buttery texture with good flavor. (http://www.yelp.com/biz_photos/carls-jr-restaurants-el-cajon-2?select=h9BYEptAXHKsRgz-RiODNg#h9BYEptAXHKsRgz-RiODNg) The three maple sausage were good with a mellow maple flavor, but they were not any better than the ones you can buy at the super market. (http://www.yelp.com/biz_photos/carls-jr-restaurants-el-cajon-2?select=h9BYEptAXHKsRgz-RiODNg#2IVELZsBovU1vy8SgqhbYw) The eggs were light and the cheese melted through well. The sandwiches were of good size and filling. Good biscuit sandwiches. I like biscuits filled with goodness... read more

Carl's Jr - Maple Sausage Biscuit - Burgers Near Me - San Diego, California

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I can't believe how filthy this place is! I used a small alcohol pad to wipe down the table, and was unhappily surprised. I think I won't be coming back. When I asked to speak to the manager, she was too busy to talk to me. The shift leader asked me "what would you like to do about this? "Seriously? How about deep cleaning your tables once in a while? So they thanked me for my input and basically sent me on my way. read more

Carl's Jr - A nasty alcohol pad after wiping down the table. - Burgers Near Me - San Diego, California

I don't really eat at CJs unless they have some special deals. I saw a sign that says famous cheese combo for 5 bucks. At the drive thru I asked if famous cheese are the same as famous star. They switched the female to a male. He said they are the same. He said you want a medium or large. I said I want a regular. I do not want to pay a dollar more for upgrade. Went to the window. There was the female clerk. She gave me a price close to 7 bucks. I said I wanted the advertised price. They want to lure you in and over charge you. Why can't they understand what customers want? read more

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Can;t say much about this place. got my order wrong, i wanted onion rings, got fries, my drink was only 2/3rds full. At least fill the cup with ice so its not noticeable. Can't say much about the management either. He's the one that took my order and still got it wrong. Might have to stop using the drive thru to get my order right. read more

goes here for their famous star combo they don't disappoint when ordering from the drive through the fries are nice crisp and the burger always well cooked and tasty the staff is very polite but that's coz is always polite to those who handle/making food well come back whenever the need for well cooked burger; thanks! read more

The customer service is always poor. The food is always "squished", smashed or cold. There is no attention to detail. The people behind the counter are not customer service oriented. read more

Can I give 0 stars? We placed an order via Uber Eats on 10/28. When our order arrived, not only was 3/4 of our order missing, what we did get wasn't even what we ordered! I filed a complaint with Uber Eats, but I also attempted to call the restaurant itself because this was just ridiculous. The phone rang for FIVE MINUTES before I got frustrated and hung up. I realize labor is short right now, but come on. Surely someone could have answered the phone? Surely a manager or even a supervisor had to be on duty? This is an absolutely horrible way to run a business. I won't be patronizing this particular restaurant again, neither in-person nor via delivery, nor will I be recommending it to anyone else. It's a shame because Carl's Jr. has the best hamburgers, but totally not worth it if I can't get what I ordered or even get my problem resolved. Zero stars, do not recommend. read more

Worst service I have seen in my life I saw a lot of bad signs 1. None of the employees were wearing their hats. 2. No one was wearing gloves when working with the food. 3. They were way PAST there time limit with the drive through. 4. They were taking their sweet time when they had no cars in the drive through or anyone else in the restaurant. 5. The workers at the front desk were wearing their earbuds which would be horrible if they fell Into a bag. Horrible place would not recommend coming here. The place was also not cleaned you can tell they haven't took the time to clean it. read more

ZERO Stars!!! So inconsistent, poorly trained staff. I've been served burgers where they forgot to put on the burger patty! Last visit I ordered to cheeseburgers and they forgot the cheese. When I called to report it, the woman answering the phone offered to make them the correct way on my next visit!!!! When I asked if that was even a solution to make it right, then she suggested a discount. read more

0 stars for this place. I had a traumatizing experience. My famous star had a worm in it. The mgr was very dismissive of the situation and she said it wasn't their fault that the fault is of the produce supplier. I will never go here again nor do I recommend it. read more

Carl's Jr - Burgers Near Me - San Diego, California

It was a jalapeno burger day and CJs was on my mind. So I drove 27 miles to the nearest carls junnys and ordered a jalapeno burger. They only put 4 hotties on my burg. So i pooped somewhere secret. Love biggin read more

Worst customer service. For service I would like to give all the staff a -10 star. Not a fan of Fast food, but every now and then will eat a Carls jr. Burger.I have not been back since they did not help me. I downloaded this app where I was told I would get a free famous star and it never said I couldn't get it same day...anyway took me about 20 minutes to install, download in store, and order my food (spent about $40)...it did not allow me to order my free famous star. They told me probably not first time, I pointed out nothing, anywhere said this. The next time I tried to order on app, again it would not let me order, apparently they took a bacon cheeseburger off menu and because of this the app was not allowing me to order a famous star...this makes no sense. I went in to store and asked if they could honor promo, they told me no, it was not their fault and to call or email corporate, this was the manager first, then the employee butted in. I informed them, the first time I couldnt get it and now the second time and if they could just help, its not my fault and I shouldnt have to take all these steps for a $4 burger. They got upset and told me they wouldn't help and didnt want to sell food even if I ordered. This is the location on Campo rd. in Spring Valley/Casa de Oro. I contacted thr corporate office twice through email and they never responded. Because of this bad customer service I have never went there and probably will not again, they lost buisiness just because a promo they wouldn't honor. Part of customer service is helping the customer, making them feel welcome, and making them believe they are appreciated. Also honoring a promotion they have posted on markting material around store with nothing saying you wouldnt be able to get the first time or it being so hard you will never get it. I do not like apps from buisinesses and do not like downloading them and this makes me think I am right. read more

You don't open until 7 am even though your hours on multiple websites say you open at 6 am... have fun giving your competition all your breakfast business I guess. read more

On October 1, 2019 I was contacted by the District Manager, she apologized for my experience and said that she would make it right by offering me a couple meals to make up for their failure, I told her that I would appreciate that and that if service had improved I would let my viewers know with an updated review. Here is my update as of today December 16, 2019 The district manager did nothing at all, she never followed through, so the problem that exists here starts at the top. I will contact the Corporate complaint line and let them know. read more

What's the deal with this Carl's Jr.? Multiple times I have come here at 6:45-7am on my way to work and it's not open. The first time I thought it was a simple mistake and maybe the opener overslept or something, ya know stuff happens I get it. The second time I was like ok this place sucks not gonna try again at this time. But this morning I decided screw it one more try and the same thing, saw someone walking around in there but no one ever answered the drive thru. Both yelp and the Carl's Jr. website say they open at 6am so if that's not the case they need to update it! Super annoying. read more

So I arrived at 10:15pm on a Sunday night after seeing online that they closed at 11pm. I was met with a single employee who was clocking out and didn't have a headset on, so we were not able to eat at this location. This is the second time this has happened to us. They need to change their hours online so as to stop the false advertising. I'm close to never returning here again, even though I live down the street. read more

Great experience! Our order taker was amazing! Her name is Kay and she was spectacular! Kudos to the person who hired her! This was by far the best experience I've ever had in a fast food place! Kay was incredibly polite and informative and just a joy! We will be back! read more

The food and prices are the same as many other locations but those working here are often nicer. Was surprised today to have the cashier tell me she gave me a (free) cookie and apologized for the wait. read more

When you ask to add lettuce on their promo a1 burger to try it, and they only give you lettuce without onions and tomato. Rather drive to kenwood dr. to kenwood from now on. Seem more tentative read more

Drive thru: get to the speaker and ask for a $6 guacamole burger. Employee goes "a $6 burger or a guacamole burger?" I repeat: "a $6 guacamole burger" and think to myself wtf? Ordered fries and shakes too. Burgers were dry, very little guac, and shakes were very watery. Lame! read more

Carl's Jr - $6 guac burger - Burgers Near Me - San Diego, California

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the food is okay but it's overpriced i'd recommend mcdonald's because it's good cheap and fast maybe even better depending on what location. i was in the drive thru for 20 minutes there wasn't even that many cars in front of me, they've taken a lot of tome before. update: the fries were cold not very good read more