I'm not sure what's gone wrong with the management here, but it's seriously bad. On a drive through order, I was given the wrong chicken sandwich. That alone would have been a small but easily fixed problem. Given the very long wait to get food, I was just going to keep the sandwich I was given. (The wait at the window was 10-15 minutes or more.) Then I unwrapped the sandwich and saw the mold on the bun. That was something that needed to be fixed. I should have taken a picture of it for proof. So, I walked into the dining room, and up to the counter. I waited patiently while they helped another customer. Then when the person who seemed to be the manager was available, I showed him the bun with mold, and also noted it was the wrong sandwich. His response? "What do you want?" No sorry. No offer of a refund or replacement food. Taken aback, I asked for comped chicken tenders, and a refund for the sandwich that had mold. A reasonable request, given that mold is a problem reportable to the health department. Instead, the manager show the bun to a worker,not noting the mold, just saying it didn't look right in a dismissive tone. He then directed the worker to make another of the same (wrong) sandwich. I explained again that wasn't what I wanted, given the mold on the buns. Then he tried to charge me for the chicken strips and for "keeping the fries" that came with the combo meal. Finally he agreed to refund the whole combo meal. (He did not offer to refund the rest of the food from the multi person order, which would have been a good thing to do given the health violation.) While I was trying to explain, he snapped at me "I can understand English and I can hear you" which made no sense to bring up. I'll not be returning to this location, and it'll be a while before I order food at any Carl's Jr. read more

Waited for over 4 minutes, no one greeted us or nothing. There was 1 car at the drive thru window. Went inside expecting it to be crowded, one customer sitting down eating. Extremely slow service. Will not be coming back. read more

$14.81 for a single western bacon cheeseburger with crappy fries and a small drink!!! WT F Never going back since I can get a number #2 and In-N-Out for $10. I will say this Carl's is always clean though. read more

I come to this Carl, Jr. Frequently for my kids I've noticed by the drive-through the dumpsters on both sides and around the building are in invested with large rat also got a breakfast burger and was sick for a few days just wanted to bring this to other people's attention when eating at this location also the bushes around the edges are invested with rats.... read more

Best Carls Jr hands down!! Great service, Brittney saved the day when I messed up my son's order and she did so without complaint and a smile. They have a very dedicated long time manager that really puts his heart into this Carl's Jr and it shows! Clean, and welcoming read more

Carl's Jr - The happiest kid with his chicken stars and fries! He's on the spectrum and very selective what he eats - Burgers Near Me - Rohnert Park, California

Their 2 for $5 deal is cheaper than buying eggs. I always get the bacon egg cheese burrito and the sausage egg cheese biscuit. They also have 2 for $6 fish sandwiches read more

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Easily the worst Carls. Jr ever. Burgers looked like they were assembled by the sightless - a hot mess and not at all in a good way. Will never go again. read more

They had a two sandwiches for $8.99 deal. Ordered two bacon cheeseburger deluxe, made it a meal combo with small drinks and fries, and added a second small drink and fries. Got to the pickup window, the total was $24.99! Uh...what??? Another $16 for two small drinks and two small fries. Nope. Left and went to In n Out. read more

Always check your food before leaving, they will forget something. And it's usually the most expensive portion of the meal.

too small :( not worth the money. don't necessarily blame the workers but still very upsetting to receive read more

Carl's Jr - Chicken strips - Burgers Near Me - Rohnert Park, California

Thursday, June 15 at 11:00 A guy at the speaker didn't reply for almost a minute, so I pulled over to the window to check if it's closed. So, the person who was answering on the speaker that night started complaining and arguing with me as soon as he opened the window. When I told him that I was checking if it's open or closed, he kept telling me that I had to wait. ‍ So, at the end he refused to give me the order and closed the window. Please check the suitability of your employees. read more

Carl's Jr - the exterior of a restaurant at night - Burgers Near Me - Rohnert Park, California

I wad the only person here and they? Still massed up my orders???? I like the fries and chicken tho and shake. Even if it as wrong read more

Carl's Jr - My reaction!!!! - Burgers Near Me - Rohnert Park, California

These are the slowest, rudest, most condescending customer service people. I am disappointed. We have given them three chances now and every single time our orders have taken longer than 15 minutes. And the people are just rude... not saying thank you ... etc... too bad. read more

Bad... I love their burgers tho lol. Kid u not someone was crashing or sum... in the men's restroom scandalous!!! now I know where to crash read more

This Carl's JR would get a 1 star rating but the food was correct. The staff was, not rude but you could tell they wanted to be else where. I can't blame them the restaurant looks exactly like it did inside in 1997, I know I was there then too. Like I said the food order was correct, so 2 stars. Go for the food but be ready for a dive fast food spot. read more

This is the best Carl's Jr I have ever been to! The cashiers are always super friendly and my food is always great. I love Carl's Hr but this restaurant really does have what it takes. Thank you for all the delicious burgers and crispy fries, you have made a loyal customer indeed. read more

I barely wrote reviews. This was really bad experience for me. I ordered for delivery. I requested ranch & ketchup with my order for 20 pcs chicken tenders & some fries too. I didn't get any sauces at all. Really bad customer service I ever had. I will never ever order again. read more

Was feeling hungry so I drove in and noticed the lights off but thought huh?? It's only 8... Maybe the inside is closed but I went to the speaker and didn't get any one. I even tried sitting at the window and all the lights were off. No one was home. Laughable because the sign that'luckis on 2 windows clearly states drive thru is open till 12 am. No wonder this place looks so run down.. No body around to take orders. I really wanted a double western but I guess burger King will have to do. #DoBetter read more

Went to drive through was flat out ignored I left they took order of guy that was behind me , I am handicapped I seen girl just holding headset not doing anything wth to not even acknowledge someone is waiting is worst possible thing to me no second chance you don't deserve 1 star more like 0 read more

Carl's Jr - the reflection of a car in the rear view mirror - Burgers Near Me - Rohnert Park, California

A terrible Carl's Jr. I ordered a breakfast burrito and got a tortilla with a couple bites of egg. There were two inches of folded over tortilla at the top. read more

Carl's Jr - Carl's Jr.. Nothing to it. How can this place stay in business? - Burgers Near Me - Rohnert Park, California

Expensive for fast food -30 dollars for 2 people. We used the drive thru. It's delicious and relatively convenient if you're about to get on 101 south. read more

Carl's Jr - 100% black Angus burger, it's much better than McDonald's or Burger King but expensive - Burgers Near Me - Rohnert Park, California

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Not a soul was in the building except us and the cashier/cook/ bathroom cleaner. Nice soft spoken young girl but did not see her wash or sanitize her hands before working the register. I hope there was a second person doing the actual cooking part. Two monster breakfast biscuits and a burrito. This place is expensive for the huge decline in flavorless quality. The cheese on the biscuit was flavorless slime like. Not talking nacho cheese slime but actual almost honey like slime. Remember Gak from the early 90's? That's kind of what it was like. The sausage party had absolutely no flavor. I honestly thought they had forgotten to put one on until I looked. And they are trying to be like a competitor with having $5 boxes. Would be great if there was flavor. Also Ive noticed that when a fast food spot starts selling hotdogs that it's a sign that they are not a huge competitor anymore for fast service. read more

Ok, so being petty for a moment.... I ordered two "3 pc chicken tenders" meals for hubby and son and the total was (approx) $13. As I was waiting, I noticed the "$5 box" which included the same items in the combo, plus a treat. I just think good/great customer service would have pointed out that deal for me and saved me a few bucks. That said, my boys sure do love their chicken tenders! read more

Stopped in specifically to try the new Beyond Meat star burger - it is delicious!!! As a vegan , it's good to see going mainstream Suggestions, offer Vegan cheese and Vegan mayo .... Duhh??? Why have a Vegan burger and then ruin it with animal products? read more

I've only been to this location one time. Tonight I ordered the charbroiled Chicken Salad. It came with a sketchy looking piece of foil covering it instead of a lid. The salad was not great. The chicken was fine, it seems like it was not the freshest but not terrible. The salad was tired looking iceberg with two tomato slices and a little bit of cheese and onion. It was not very filling because the portion was smaller than usual. The service at the drive through was pleasant, no complaints about that. read more

Worst Carl's Jr. You can go to. They have the worst attitude ever. Got order wrong &' have an attitude when you ask to fix it. Don't pay attention to the change they give you either. &' roll their eyes at you. Such bad experience, never again. read more

Expensive burgers for not getting a good meal! That burger was ok! Actually i was good! But the fries you got a test first I guess, Because my was so salty and also the soda was no co2 very sweet! Probably the personal was to busy and they didn't put in my bag ketchup and napkins! I hope the Carl's Jr. Can read this review! read more

Great customer service. passing thru and greeted with respect and wanting to serve u The manager is great and staff also.. very clean read more

Carl's Jr.'s new ad campaign makes me want to splooge special sauce all over a meaty bun.

I normally wouldn't review a fast food place because I feel like we all know what to expect but this Carl's Jr. deserves a review based off customer service. The food was as good as always but y'all employ some of the nicest people I've ever met! If you're in Rohnert Park skip being over charged at the shitty chain restaurants for zero service and come here where (even at a fast food place) you can be treated like family. read more

So you thought 2 for $3 sausage breakfast biscuits was a great deal? How about ... 2 for 2.22 bacon, egg and cheese biscuits! They also have the 5 buck Big Carl combo here, but I gotta take a star away as the fries are limper and weaker than at other Carls Jrs for some reason read more

My five piece chicken strips was a joke. I asked for a cup of ice with my combo instead of a soda, got half a cup. Was sitting in the drive they for 10 minutes, after I waited 5 minutes just trying to help them understand what a five piece strip meal with zucchini instead of fries and a cup of ice no soda meant. Soooooo disappointing. Will not go back. Sooooooo! My mom wanted a Carl's Jr. thick burger so......I went back! Sooooo much better! They made the burger correctly AND offered us ice water on a hot day! I may just have to give this place another chance!!!! Thank you Carlos and Gabriel. read more

Ok so I never come here but was craving a milk shake. So I thought I would give it a try. The person in front of me ordered $30 worth of fast food. (People actually do that?) I paid $4.01 after tax and I didn't even get my cup filled. I told the girl "oh they don't even fill it" all she said was I believe they are 16 oz. I don't care if it was 14.2. If you have cups designed for shakes then fill the cup up! I feel ripped off! I'll post a photo of what I got. It's a strawberry shake. read more

Carl's Jr - This is the shake I got. Not even filled. I hate whip cream so it at least could of been filled to the rim of the cup. - Burgers Near Me - Rohnert Park, California

Shit. Hole. $9.00 for a wet, poorly packaged, pooooorly prepared and pathetically put-together "value" meal by a laaaaaaaaazy African American shift manager who could have given a shit about my satisfaction and enjoyment. Filthy filthy filthy dining room and the men's toilet was worse than a Brazilian public toilet in the horrific summer heat. Absolutely theeeee worst fast food experience. CKE Restaurants should condemn and raze this shit hole. read more

My place on occasion for an iced tea run. I couldn't recommend anything else as I haven't tried any other item. I'll usually go through the drive thru, put in my order for a large tea, and receive it promptly. It's always cool, refreshing, and thirst quenching after a long day at work. It's also not far from the freeway, so I can hop right on, sipping away as I commute home. read more

This place needs a good remodel. Its so outdated and seems so old. The other Carl's jr got one and shut down right after so I dont see WHY on earth a Carl's jr that from what I know of plans to stay open cant get some new floor tiles and carpets at least. The bathrooms are terrible and they always stink like homeless people and could use updating as well. As for the actual food. . It's not to bad. But it's not that great and service is sooooo slow. For as many people as it seems like that are working it shouldn't take 20 minutes for two meals. Hope this place can get it together cos it's the only fast food place close to my house. read more

Eaten here twice, enjoyed the food each time. Hot and fresh. Would return again. Eating area was nice and clean.

I'll be honest and say this is the closest fast food to my home, so, while I prefer other fast food chains, I do visit this store often. Their food is usually hot, and, if you order one of their less-popular products (like the turkey burger), it is usually 'fresh' and made-to-order. My two complaints about this location: 1) They've removed all fish from the menu. I understand the business logic behind this move (no one ever ordered it), and I'm no Catholic, but I have to say that I enjoyed the beer-battered fish sandwich they had, and am sorry to see it go. Minus One Star. 2) For some reason beyond me, they've trained EVERY ONE of their employees to put your sandwich in your to-go bag SIDEWAYS, so it fits along side your order of fries. It's kinda weird that their employees don't seem to know the effect of gravity on a sideways sandwich, but let me tell ya, it's pretty annoying. Please spend the extra five cents and give me a bigger bag that doesn't require the innards of my sandwich to slide out because you have to squeeze it in next to the fries. Minus Another Star. Overall, 3 out of 5 stars. I usually enjoy my trip here, but, on a few occasions, I've been disappointed. Thanks for your attention! read more

Worst service. So slow and get your orders wrong a lot. New manager has no customer service skills.

So first off I get that it's a fast food place.however it's still providing food and service. So we pulled in and most of the night staff are hanging outside with a few other 20 somethings..we place order and move to windoe w. Apparently the Enter button not pushed now the wait begins. No one behind or in store the behind the counter which I can see is a mess cups all over the floor watched two staff members walk over them one even looked right at me as the stepped over the mess...not busy shouldn't they clean alittle...finally 10mins meal comes 2 burgers 2 fries 1 criscut except.. no criscut...cant they read order place each item in the bag simple most people can do. I doubt GM even looks here or changes would happen. read more