Just left this location and want to throw up. The lobby was completely empty and now I know why the smell was unbearable. I don't know if it's your grease trap or your plumbing, but I couldn't enjoy my 20$ meal because the smell is so overwhelming. I will definitely not be returning here ever again. read more

I never leave bad reviews but I had to for this place. The entire store smelled like sewage. It was horrendous. We ordered and we decided to take it for to go, and we were wondering what was taking so long. The cashier was scrolling on her phone while our food sat there ready to be bagged. She looked a little annoyed as we asked her for the food. It was cold :( read more

Disgusting. Only good item was the fries.Tossed in trash. Onion rings were cold and dry. Double Queso crunch burger was cold. The bun was smashed. Top and bottom. Thier special queso crunch burger.. not so special. Tossed in the trash. I took one bite and tossed it. To hot outside to go back. I would just want a refund. Wouldn't trust them making it fresh. If the staff cared about doing a good job as much as they did playing around, maybe they wouldn't have lost a customer today. read more

Some of my order was missing when I got home. That was after waiting at the drive thru for a longer than normal amount of time And of course the restaurant does not answer the phone If that was not bad enough the food was horrible read more

I was concerned about the bad reviews but I went for myself and there's the women up front Jenny who's running this place like a boss fr. Packed my order with care, the front was clean got my food fast, in Jenny we trust! read more

It's much more annoying to put the crumpled napkins you used with your dirty hands in the bottom of the bag with all the greasy food in top then to just not give me napkins. He also over filled the soda and it got everywhere. Food was okay. read more

Carl's Jr - Napkins - Fast Food Near Me - Phoenix, Arizona

Oooooo best service I've had from fast food from Jenny up front killin it! She got everything under CONTROL, If yall meet Jenny you'd understand 5 star ! read more

Disappointed for the price that they're so small and dry. Like they've been sitting out. One strip was just all breading and no chicken. Should have went somewhere else. read more

Carl's Jr - 3 Piece - Hand-Breaded Chicken Tenders - Fast Food Near Me - Phoenix, Arizona

don't bother coming to this place after midnight the staff pretend like they're are closed and will not service you

First time ordering at Carl's Jr. I have to say that it was the worst hamburger I've ever eaten. Asked for no cheese and I got cheese, no condiments. And, it was not grilled, just a plain unseasoned patty. The chicken tenders, though, were very good and I would only choose these if I ate there again. read more

Sweet teenager at the drive-through, very polite, but she DIDNT SPEAK ENGLISH! Like NONE. Missed an item in our order, and quickly corrected it without charging us. I had to show an image on my phone of what item she missed. If this was in a neighborhood where Spanish was mostly spoken, like Guadalupe, that would make sense. But at this location, I'll expect someone that knows partial English. Again, she was very very sweet and kind & friendly. Service was quick. Food was tasty read more

Ordered online and never got my food I went to the driver thru and no one answered tried the front door but it was locked and there was someone out front that had tinfoil and a pipe. Dangerous place & unprofessional. Called several times to try to get my food as well talked to the manger and they didn't even care. read more

The service was fast and the food was hot! The French fries were delicious but my chicken sandwich was not worth taking a picture, I asked for no tomato so I get a chicken patty that's all wonky and dry with pickles.. not I had in mind but I can't complain I never really liked Carl's Jr. so it met my standards. read more

Carl's Jr - a sign in the window of a restaurant - Fast Food Near Me - Phoenix, Arizona

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Very friendly staff! I've visited this location twice so far and the people at the window are very nice and listen to what you ask for. Im pretty basic and get their chicken tenders or chicken nuggets. It comes out to fresh! I've never had fast food this hot before. Fast food may be bad for you but that doesn't mean it's gotta be served bad too! Thank guys for taking care of me! read more

Went to your Carl's Jr.on 35th St and Bell Phoenix Az today and had the best service EVER! Your manager Jesus was making sure the front counter and drive thru was working efficently and fast! He was so super helpful and explained your specials to us. His recommendations were spot on and great! The staff and Jesus represented your company to the 9's! Great employees and great food today! Thank you staff for being there on a holiday and having great smiles and great service! read more

amazing customer service, the cashiers jayden and jonathan were a really big help with my order.

Just okay. Not huge fast food fans but when you need a late night burger it does the job. Funny how even when no one is behind you they make you pull around for 1 burger. The parking lot had questionable safety concerns hanging around which was uncomfortable. read more

Piss poor service and keep messing up orders they have a new A.I like Alexa or Siri and it's ridiculous this is the third time I have complained where they want me to pay extra money for something they messed up on and they wanted to take money out for when I wanted a refund this place is absolutely absurd and don't recommend to order thru person and drive thru DONT GO THERE read more

Zero lack of effort in appearance and making food with any kind of quality. What I ordered and what I got didn't resemble each other the slightest bit. I can't believe I paid for this food. Since my order was a to go order I didn't know what I had received or so would have returned it right there read more

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It's a woke company their dining room is closed.... Drive-through service is extremely slow.... Open up the dining room!!!!

This place is okay. Service is slow. Everyone seems to be doing something but nothing at the same time. Food is okay. I have yet to find anything here that I really like enough to come back for. read more

Carl's Jr - Fast Food Near Me - Phoenix, Arizona

Well let's start off with my homie and I went here for lunch and the doors where locked but their was people working their. We knocked on the doors and they ignored us and laughed . So never coming to this place again. read more

What is the point of a drive-through if you just use it to take peoples money and then make them go sit in the parking lot? I see your whole corporation provides horrible customer service which is why they deleted the phone number so they just simply don't have to deal with customers. Corporate must like to receive your fraudulent report on your ticket times as they made it even harder for customers to refute that. This will be the last time I visit anything associated with the brand. read more

The staff at this location is freaking fantastic. They're always super friendly and they make sure your order is right. I usually eat here in the evening / late evening so most of my interactions are with Dawn. That woman is super. When she realizes it's me, she always says hi and makes quick conversation. She's definitely an asset to the company. She seriously makes every interaction wonderful. The food is always nice and hot, never sloppy and always delicious. My go to: Super Star with cheese combo. No pickles, onion or tomatoes (for my daughter) and a Super Star with cheese combo no pickles, no tomato (for myself). Mmmm...that's a great way to start a weekend of Netflix / Hulu / Video games. Thanks team for being fantastic! Stay healthy and safe. read more

The food was amazing and crispy and well seasoned. My whole family got the right food and loved it. It smelt amazing and was just an over all great experienc. also I love those jalapeño poppers and the chickens. The service was great the people were so nice a patient. It looked and felt great. 5 stars no regrets. read more

Messed up my order. It wasn't want I ordered. I didn't get it, I'm not driving back for them to replace it. Tried calling the business to ask them to make it right, but nobody even answered the phone. I called 5 times. Just moved into the area and was looking for a good late night spot. This isn't it. read more

Our visit wasn't bad at all. We were in the area for some foster parenting training. Stopped by for a quick bite to eat. We walked right in, gave our order. And what I like about Carl's Jr, they will deliver your food to you at your table. Everyone was nice, received our food pretty quickly. Place was very clean. I tried their limited time only bourbon BBQ burger, very good. Other then that, food is like any other fast food franchise. It's OK. We had a good experience here. read more

This place is still closed. I guess they don't like money. We had to go down the street to eat. You can see where they have every other table marked off for no seating. Oh well go to the next burger place. read more

We usually go here every other weekend for take-out. Customer service is always good and the food is delicious!

Service was extremely slow, over 30mins for our order and still not ready. I requested a refund and the cashier said the manager never taught anyone how to do it. When I asked for a manager he said that there was not one on shift ?? He told me to come back tomorrow for a refund, I said no because I never even got a receipt. I had him call the manager and they still couldn't figure out how to refund my card and finally just gave me a cash refund. Absolutely terrible service and what kind of restaurant doesn't have a shift lead or manager on duty at all times??? read more

Fast and very friendly service. The 1/3 pound burger was fresh and all but the patty itself was lacking much flavor. My wife said the same of her guacamole bacon burger. It's nice to get a side like zucchini though. Different and tasty. I think I'd give the edge overall to Jack in the Box. read more

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I have lived within a half mile of this Carl's Jr. Store #1101078 for over 20 years. I was excited to live close to a Carl's Jr. as I loved their food when I lived in California. The first 2 or 3 times it was a little less than ok, and thought it just was an off day for them. Unfortunately, the food never got any better, and the service was lacking. Ordered a Famous Star, drink, and Zucchini once and came to the window. Gave them a $20 and they gave me a couple bucks back. I said how much was my order? They said with the 4 order of zucchini.... what? I wanted 1 order.They said to come back the next day for a refund, as there were no managers at the store until the next day WTH! The place burned down about 4 yrs ago, and they rebuilt it. The family and I thought we would try it again since it was new and fresh after the rebuilt. I punish myself about twice a year at this store hoping that something has change, but always come out disappointed. I eat at Carl's a couple times a month, but this one I avoid. My wife called and wanted chicken tenders and zucchini on my way home. So I was close to home instead of the one by my work, so I tried this store again. My wife said the food seemed quite cold after the long wait for the chicken tenders, and started to eat. The reason was the chicken was raw!, I'm not talking under cooked, I'm talking RAW CHICKEN. I called the phone number on the receipt over and over again as it would disconnect after 2 minutes and no answer. After calling for 20 minutes straight and no answer, I figured I would do my first yelp review since they do not want to here from me. The one thing you can count on from this chain is being disappointed. I recommend the Jack in the Box a little west, or the Whataburger on 43rd and Bell. At least it's eatable. read more

Carl's Jr - Raw, not under cooked, but raw chicken served from this store. EAT AT YOUR OWN RISK!!! - Fast Food Near Me - Phoenix, Arizona

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I've been here twice and the food is very good. The service was good just not very fast due to there only been one cook and one person in the front. The guy at the drive through is very nice i will definitely return read more

This is my $6 burger... where's the burger? Also, I asked for honey mustard as a sauce to dip my fries in. Wtf is with your employees at this location? Never have I had a bad experience with my food from when I first ate at a Carl's Jr. as a kid, to this day. This is the product your putting out. Would you be satisfied paying over $10 for this and the lazy service? Also, how has this location been around as long as it has with so many negative reviews? Making money on the mouths of the tasteless and drunk. Good job read more

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I will never ever return here! Everyone in line is asking for the $1 Western. I order the Western, get charged for price and upon questioning my order after I paid, get told you must not have requested it therefore you paid full price. What kind of shit is that? No refund, no apology, no signage advertising that you must ask for it. I won't be coming back, Carl's Jr and hope you continue to stay unethical in the way you conduct business. So disappointed! read more

OK, so hubby loves this place , there for, on occasion, I go.....kicking and screaming. 18.80 for 2 burgers and 2 drinks in a fast food joint? I made him double check the receipt. Honestly I don't know what he is thinking, but for 4 dollars more ,or less, I will get waited on , and get a decent meal, in one fell swoop, get my foodie on , and made it worth my while. I think he goes there , because he considers eating just a function, not some thing to savor. I don't want to know. The burgers have been nasty, dry, and not much flavor, the fries have always been room temperature,in my book, cold. The ice tea is usually 2 steps this side of being out, and the place isn't busy , except for lunch time , when the poor slobs who work around there forgot to bring lunch, and get stuck. ISH. read more

Went through the drive through. The window person was nice but the food was very not nice to my boyfriends stomach this evening. Food born illnesses can be deadly (clearly not what my boyfriend has-but still) We will not be venturing here again Makes me wonder what we are doing to our bodies with this crap cheap food. It ends up being more expensive that the dollars and cents we hand over at the drive through window.... read more

Troy is the most amazing employee I've had the pleasure to meet! Superb customer service, that goes way above your typical run of the mill. His attitude is fabulous as well. Please recognize this x5 Star employee!!! read more

Well it's OK could be better let me share a few thoughts and observations If you work the Night shift like I do and stop in there let's say around 2 o'clock in the morning to get something to eat your going to find yourself getting very cold fries or ones that are hard as a brick they probably been laying around for a few hours, and you may find your Burger not hot at all actually try cold I mean think about it you get off work it's late you stopped there to get something to eat and all you get for your 15 bucks is a cold burger and cold fries and its not like this is a one time thing this happen like seven times in the last three months read more

If I could give this location a -1 I would! When I received my order the food was either cold or lukewarm. The shake was watered down. I returned to this franchise to have my food freshly made and instead of the store manager, Justin being understanding, he became argumentative. I was nice and polite when I asked to have my orders remade because who would want to pay for cold food and a watered down shake!!! After receiving my order the 2nd time, my food was still cold and Justin refused to replace my shake. I left and returned to a friend house and I asked someone if the food felt hot or cold. The individual also said that the food was not hot. I have this on video because I will be sharing this experience with someone that has authority over that store. To the rude store manager here is a piece of advice.... If you wouldn't serve it to your love ones, don't serve it to your consumers!!! read more