Showed at 10:30pm and told us they were closed already when the hours online says they close at 11pm.

9/9/2023 We were visiting for a swim meet. Went thru drive thru and an employee threw a pen at us. Went inside to speak to management and the young lady at the counter said "AND"?? I'm not the manager, come back Monday" VERY CONDESCENDING AND RUDE! We decided not to eat there but wow never experienced this before My advice is don't eat here. The young man was the cook. If I could give zero stars I would. I'm just glad we are peaceful people. read more

I spoke with the manager at the establishment. He quickly handled the issue that had arose completely refunded the meal with just minor questions to assure the truth. Much appreciated. Raul is a great manager for this establishment. I gave them another chance and they made my meal right! Thank you very much Raul. read more

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This location used to be much better. Last few times we ate here the food was less than acceptable. Today, 8-5-25, was our last time coming to the Cottonwood location. Burgers had luke warm patties and the buns were on the edge of being hard and stale. Don't know if the manager went somewhere else, but I haven't seen him since the food has gone down hill. read more

Cruising to the mountains, probably faster than we should have on our adventure bikes and decided to stop and get a quick snack. Ordered a bacon triple with barbecue sauce and onion rings on the burger. One of the best fast food burgers of had absolutely delicious. Definitely will be back. read more

Carl's Jr - a view of the outside of a restaurant - Burgers Near Me - Cottonwood, Arizona

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We have given this place a few chances . Everytime the service is terrible. Management doesn't care. It's no wonder this parking lot is always empty in the busiest shopping center in town. read more

Waited 22 minutes and did not receive my drive-thru order or my money back. Straight up theft.

oh my god where do i start. These people wouldn't take take my order and had their own damn conversation, arguing while i asked to order probabky around 8 times. Food was prepared horribly. Setting was eery and they didn't even give me what i ordered. Homeless man was on the corner for some reason.. SHITTING, mind you. Why don't these employees do their job correctly and not create a horrible environment read more

Don't go there, the fries are cold, the hamburger bun was hard and the place was dark and sketchy.

Extremely slow speed of service! Like unbelievably slow. There were only 2 employees working, then a 3rd one arrived, there was a line of customers waiting and instead of jumping on the sandwich making line he went to do work in the back room. Al customers waiting for their orders were complaining among each other and asking for their money back. Who runs this place? It's the managers fault here for sure! Understaffing! Major scheduling issues. read more

this Is the poorest ran franchise ive ever seen it's a miracle this place breaks even on any given month absurd surprised they are still open with management read more

I wouldn't say this is even the managers fault, just a neglected location with a huge problem staff wise. Can't speak on the meals, but I arrived for an interview excited to help out the location. I waited 30 minutes after my scheduled interview time and had the manager walk out many times to help in the kitchen. The tv's do create a peaceful dining area, with lots of nostalgia. Service is awful though, something needs to address the worker shortage. Slow service and dirty tables galore. read more

20 minutes for a breakfast sandwich and under cooked and taste like rancid oil. Avoid at all costs read more

Carl's Jr - Grilled cheese breakfast sandwich. Nasty! - Burgers Near Me - Cottonwood, Arizona

We were camping in the area, and one morning decided to not cook our own breakfast, and headed here. Big mistake. Our breakfast order took over 25 minutes to get to us!!!! It's still "Covid Times," so they take your order at the window, and bring it out to you around the corner to your car when it's ready... About a half an hour later. Seriously. Not sure it was it was a Sunday and they were short-handed, or whatever, just took a very long time. The food was actually really good, but that sort of ruined everything when it took way too long. Won't be going back there any time soon. read more

Went through the drive-thru paid for my order and was told to pull around front and wait. Didn't realize they did this to everybody in front and behind me. After waiting 15 min for three burgers and getting nothing, I asked for my money back. Was told that the manager was the only cook. Just came out and they told me that I have to wait for the manager to finish cooking to get my money back... started out cordial but they kept ignoring me until I started to make a scene. UPDATE: once the manager was available, she was very apologetic and initiated the refund for me. read more

Possibly the worst Carl's Jr. regarding food quality, service, and value for your money. Stop on Sunday 11:15 am 7/17/2022 The girl at the counter was not outgoing Food \/ FF was cold The place was empty as far as customers now I see why I would not recommend this place. Try calling the business no one answer read more

Location refused to honor the price on the poster in their window. I was charged $12.28 instead of the 2 for $5 price on the poster. I am never coming back here. I would give it zero stars if I could. read more

Possibly the worst Carl's Jr. I have ever been to. The service was incredibly slow, hard to hear over the intercom. I was hoping that because of the slow service my food would be excellent. Wrong...food was cold and the most minimum amount of meat was put into the burgers. Y'all slow in two different ways!!! read more

Carl's jr cottonwood az. Awful! Food is lukewarm, portions of hand breaded chicken sandwich small, mostly bread. Fries tasted like they were reheated and left to sit to become room temp. Don't waste your money. Five months ago it used to be good and now it's gone downhill. read more

Staff is incompetent, rude, and careless. Took 30 minutes to get a chicken sandwich off the dollar menu and chicken tenders. There wasn't even anyone else here for the first 20 minutes. While waiting in the drive thru, there are two crackheads screaming at each other, good thing our doors were locked. Finally after 25 minutes they have us pull around because the chicken isn't ready. They don't even bring it to the car, after waiting 5 more minutes, we go inside. Chicken is just sitting in the frier while they're chit chatting together. Once asked where our food was they threw it in a box, handed it to us and didn't say a word and turned around. Oh, the lady who "helped" us with all this (Myisha) handled fries with her bare hands after touching money. Don't waste your time or money here. This place is disgusting. read more

Food was undercooked and took long to get definitely don't recommend never going here again

Worst food ever. Will never come back. Ordered 2 burgers. They came out in 1 minute. No one in restaurant or drive through. Sandwiches were solid hard bottom buns. How long had they been sitting there??. Horrible quality and way too high prices for what they give you. read more

Waited 15 minutes in drive thru with only 2 cars ahead of me. When I finally got up to the window, I waited another 5 minutes, no one came to the window to grab my card or greet me, so I left. Don't waste your time! read more

This was the worst experience I have ever had at any restaurant. We waited in line for our food for over 30 min. And all the employees were extremely rude, one lady even ignored us altogether when we asked a question. Since they don't have the lobby open we stood there waiting by the counter for over a half hour. And one of the employees, after being there for over a half hour, yells at us, literally yells at us for not having a mask on, when he himself, as a cook only had his mask covering his bottom lip the whole time we were there! Then we did not even get all the food we ordered, our food was extremely cold, and the veggies on the burger was old, like the wilted lettuce that I won't even feed to my iguana. This is the last time I will ever spend money here!! read more

Carl's Jr - a person holding a receipt - Burgers Near Me - Cottonwood, Arizona

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Grumpy woman running the morning register, cheese not melted on biscuit, no cream for coffee, dining room randomly closes day to day. The biggest mystery is that it's still open. read more

We stopped on the way to visit Jerome. After being asked to wait, we ordered our food. We were told only certain drinks were available because the CO2 was out and the guy was supposed to be on the way. Then the cook started yelling. The AC in the kitchen turned on and the flame went out in the charbroiler. The manager didn't know how to light it. After waiting 20 minutes they finally brought our food out. They had cooked our burgers on the grill apparently. In their defense, they did offer us free dessert. Cleanliness needs some help here. If they can't be bothered to clean napkin holders, what else gets skipped? read more

Carl's Jr - Burgers Near Me - Cottonwood, Arizona

1-worker was eating chips while he was on duty, and than handling food and touching fries container. Very unsanitary and unprofessional to be eating while on duty. Nobody wants you touching their food after you've had your hand in your chip bag and than in your mouth. 2-he was extremely loud and swore which is when your not on the clock fine whatever - but little kids eat in that establishment and don't need to hear you cuss 3-food wasn't hot and tables not clean like they should be. Just so you all know it wasn't busy so no excuse for this. If I was a manager there you would be fired or suspended with no pay for 2 weeks or more. read more

I got to this location at 10:30 to get food. The guy at the intercom said they were closed when I can see they are open until 11pm. He was being rude when I asked him why and he said it's close enough to closing time. Very rude! Will never come back here again! read more

Worst Carl's Jr ever. 15 minute wait for 2 egg, bacon, & cheese biscuits and 1 order of biscuits and gravy. We had to continually repeat our order to the guy that seemed like he was out of it. Then when we got our order the biscuits were hard and the food was luke warm. I love Carl's Jr. But I will never go back to this one. read more

Went in for lunch and despite no one else in line out order was not taken. A gentleman was waiting for his order, and at one point the girl behind the counter told another worker that his order needed to be done. She was basically told to shut up. The manager cane to take our order as we were walking out. read more

First off the tea tasted gross but the lady made some new that was great but one female employee was not very good talking loudly about the men's restroom was gross saying there are boogers on the wall all this time we are eating read more

Disgusted at their behavior is putting it lightly. This evening we stopped and ordered food. We specified 3 times during our drive thru order that due to a food allergy one of the bacon guac burgers could not have Mayo. The last time we said that, we were advised that the guac burger didn't have any Mayo on it. I'm so glad we decided to look at it just in case, and it had Mayo, it was just called Santa Fe sauce (which is Mayo, lime, seasoning). We realized this was just a simple mistake on their part and pulled up I ran the burger in to let them know and to see if we could have it remade correctly. Expecting that if I explained it to them, they would completely understand and be happy to make sure that the person with the food allergy wouldn't be sick. The person that I spoke with said that it was my fault, that I said no mayo but that was Santa Fe sauce. I explained that it had mayo in it and he said he didn't know that and it wasn't his fault and he would not remake it. I then brought it out to my husband, upset that now we had a burger that we were unable to eat. He then took it inside and was told the same thing and that he was sick of people like us and then after my husband argued with him he finally took it and said "now say please to me before I do anything for you" He said he was the manager. Which means, not only should he know that the sauce has mayo, but he could at least have been willing to help us rectify the situation. We WILL not be back. read more

Went there this morning at 6:40 a.m. Not open. Sign says open at 6. This has happened 4 times in the past couple of months. Thought I'd give them a chance after 3 yrs. I had gone in, ordered and paid for a salad. Stood waiting for 25 minutes while at least 5 customers got their orders. Never got mine. Incompetent and rude employees. Will never go back even if i got some free coupons. read more

It was late night and I just came from a wedding in Jerome, AZ which was about 20 minutes away from Cottonwood. It was about 12:30 and I had a case of the late night munchies. After driving for about 10 minutes I saw Carls Jr. that was still opened. Little did I know that I this location just opened a month prior. You probably don't need much of a review for Carls Jr. since they have them EVERYWHERE. I got my 6 Dollar Burger meal and it was the same as any other place. I normally would give it a 3 but as I got up from my seat I noticed that I sat on a bug. I have no clue what kind of bug it was but it was disgusting. Minus a star for the lack of cleanliness. read more

The service is terrible. They are closed at times for no reason. Numerous visit all resulted in very long wait times. Not worth the effort. Do not understand how they stay in business with all the bad reviews. Obviously no gives a s. read more

Went there this morning only to experience an employee complain about personal things with what I guess was a cook then the tall skinny younger boy whips around with an attitude and says you ready!..at that point I was done!..so I said no and he turned his back to me again and said lemme no when you're ready like some gang punk!...is customer service an out dated thing?...it's not hard to say good morning I'll be right with you,...maybe you could be more like McDonald's and use kiosks read more

On the website it says open 24 hours, however after 3 separate times going through the drive through, the lights were off and no sign of any employees. read more

Wish I could give a 0 star the service was awful it took 30 min to get two meals made at 6. Them was given the wrong food and had to wait longer. Just given crappy excuses by employees who showed that they clearly don't care at all when we are the only people in the entire store. Stay as far away as possible. read more

I just retracted my review of this facility. I made a mistake on the location. I've never eaten here, but wanted to at least give a positive rating to make up for the negative review a wrote earlier. read more

After a couple years of not going to this location after a very bad experience, I decided to give it another shot last night. We waited 30 minutes in drive thru, all the while people walked in and were served their food, the woman was very impolite and uncaring, some items were missing or wrong and our sides were squished on the bottom of our bag because they tried shoving it all in one big bag. We didn't want to wait another 30 minutes so we went home feeling like we wasted our time and money. The thing is you expect more from Carl's Jr, better than the rest of what's in Cottonwood, but every time I visit this particular location I'm just disappointed by how unmaintained and unprofessional the establishment is. read more