This place treats my order like a creative writing assignment--same prompt every time, but with completely different results. They're incredibly consistent at being inconsistent. If you enjoy mystery boxes but wish they were greasier, full of messed up food, and less intentional, then this is your spot. I'd give this place zero stars, but Yelp insists on optimism. read more

it was 5 min till closing and the lady still took my order off the phone. They were respectful to me the whole time even for it being closing. read more

Carl's Jr. needs a serious glow-up total dump vibe scares off customers. Staff was friendly, but tossed our family's food in a sloppy plastic bag, no drink carriers (owner or management fail?). Waited 10 mins after pulling forward. Food tasted solid, no order mix-ups, small win. Time to step up, big time! read more

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I ordered door dash for my mom and dad, it's his birthday today! I ordered and paid, it was promptly delivered the wrong meal! I ordered 2 double burgers (one was in a lettuce wrap), 2 waffle fries, and a strawberry shake! My parents got no waffle fries, 1 burger, chicken tenders, regular fries, and sodas! How embarrassing! I have never had a problem ordering food for them through Door Dash. I tried to call the restaurant, and the number is disconnected!! I also called the driver that didn't have a clue! Please use this business with caution. Horrible service!! read more

After going to a meeting, I took an associate to Carl's since I had not been there recently. When I lived in California, my favorite burger joints were all Carl's. I often had their California roast beef. It was like an Arby's with a slice of steamed Anaheim chili. It was so good they do not sell it anymore. Yesterday, the change for $17 combo came to $3.1. The selling clerk gave me a dime and I asked about the $3 I did not receive. Her retort was that she gave the bills and the dime concurrently. She did not. When the order came out, it had the soft drink that was part of the combo and an unwanted much larger drink. I guess her inexperience led her to believe that when I asked for a large drink expecting to pay a bit more, she thought I was thirsty and added on the additional drink This was my last visit to Carl's. I mean it! read more

I've been in Cheyenne for two weeks now and have gone to this location 5 times. They are consistently putting out good food with fast service. I have only gone through the drive thru but I plan on going in this next week and seeing the restaurant myself. All the staff have been friendly and pleasant to speak with. Just for content- I have eaten the Santa Fe chicken sandwich, big star, fries, zucchini. read more

They have a very aggressive political sticker on the outside of the drive thru window. People are allowed to have political opinions but an explicit aggressive sticker on the outside of a business seems like bad taste. I would feel the same way regardless of the stance it was supporting. read more

My wife just went and picked up dinner for us, she ordered a $5 sourdough burger, and got a $2 chicken sandwich instead. She asked if she could get the zucchini side instead of fries and the lady just said "no", so she had to order a third side (which is not true because I do it all the time), she also asked if she could get a dr. Pepper and the lady said "not tonight". Rude staff, cold food, old fries, not even getting the order right, and we got far less than we paid for. Absolutely ridiculous. read more

Carl's Jr - Cheap, dry, cold chicken sandwich that isn't what we ordered. - Fast Food Near Me - Cheyenne, Wyoming

Friendly staff, my only complaint if I had to have one is that they keep the rest room locked due to the random vagrants that hang in the area. But if you ask nicely, they'll give you the code. read more

If I could do 0 stars I would. Order a guacamole bacon burger that cost $12! Didn't get guacamole or bacon on the burger like wtf . It's in the name of the fricken burger . Complete waste of time and money don't go here . Shut em down and get em out of this town . read more

Never eat lunch or dinner here. I will never have another meal from here. Now breakfast is ok. Egg and cheese biscuits are decent as well as the biscuits and gravy. Ordered a number 1 and my damn burger was soggy. Lettuce was gross and wilted. It was the worst sandwich I have ever had in Cheyenne. I threw it away. Wasted my money. Will never return. read more

Update: I since drive by this location quite often and it's wasn't just a one time thing regarding the wait as I consistently see vehicles waiting for food (but rarely a busy drive through or in general) One word: AVOID. As a new transplant I was excited to finally live close to a Carl's Jr. Ordered from the friendly dude but then proceed to wait in my car for 15 minutes (I wish I was exaggerating), I could see if it was like 10pm but it was 5pm on a Thursday with NO ONE inside. I'm told the are "cooking fresh food for me" so what do I get for waiting 15mins? Cold French fries and a burger that was a few degrees warmer than that. First and last time I'll go to this Carl's read more

They did not get our order right even after it was repeated to them 3 times. Their milkshakes leave a gritty film in your mouth and lack flavor. read more

The service was kind of slow but the place was pretty busy. They were pretty friendly though

I wish I had seen the previous reviews for this filthy place. Either they were short handed with 3 people working, or they just really didn't want to be there at all. At one point, I heard the girl ask if they should just shut the doors two hours before they closed, because they got so far behind. She came to the counter finally after about 3 minutes of us standing there (no one acknowledged we were there), she was rude and talked to us like we were a pain in her ass. Only one persons seemed to be "working" to make decent customer service sort of a thing. The place was dirty, the big guy behind the counter was trying to get his shoe on with his bare hands , I would not recommend this place at all, not to mention we were from out of town, so it made us feel like they could care less we were there. read more

this place is pretty horrible, the food looks like it was cooked and prepared by a drunk monkey that escaped from the zoo. the cashier looked like she was in a comma, and the prices are outrageous. almost $12 for two hamburgers. read more

Carl's Jr - 1/3 lb most American thickburger - Fast Food Near Me - Cheyenne, Wyoming

I ordered the sante fe chicken sandwich. It was barely edible so messy. Worst food I've ever had from Carl's Jr. The sandwich was slopped together not very appealing to the eye or tastebuds. read more

Carl's Jr - Sante fe chicken - Fast Food Near Me - Cheyenne, Wyoming

I used to enjoy coming here because the food was okay and the employees were nice but recently I haven't had a good experience especially today. The chick working the drive thru today was being a total bitch for no reason. I just wanted to get breakfast and Maria was throwing attitude from the get go and made me lose my appetite. Guess my breakfast is going to the dogs cuz I'm afraid she spit in my food. Also, pull your mask up. It's supposed to be worn over your nose or it's kinda redundant and to even wear one. read more

If you are looking for polite service, don't go here. The gentleman working the drive thru was very short and rude. Got to the window and he is yelling at the top of his lungs to the employees in the kitchen complaining about the customer in the car behind me. We can obviously hear him but he doesn't seem to care. Another employee comes up front for something and looks like he has not had a bath for days. His clothes look like he dug them out of a trash dumpster somewhere. Food was okay but cold. Lost my appetite. Yuck! read more

Wanted to write another review because I went there a few days ago, used the drive-thru, had another great plant based burger, and, most significantly, was waited on by the nicest clerk (a woman) who I have had the pleasure to encounter in a fast food place in a long, long time. She was friendly, seemed happy to be there, seemed happy I was there and happy to wait on me. Certainly, not the slam-bang-git on your way ma'm service in most fast food places. Congratulations to this location for hiring someone who makes your customers feel as if they are worth more than their just their money. read more

After ordering my food in the drive thru, which consisted of a western bacon burger meal. Nothing special. After I paid for it, I was asked to pull forward to wait for my food. After 35 minutes the manager came out and asked if I was waiting for someone. When I explained that I had been waiting for my food she ran inside, after another 10 mins she had an employee bring my food out. I went in to talk to her about the poor service and she gave me a cheesecake and gave me a poor apology. They were far from busy and had the worst service Ive seen in a long time read more

To start off with, this restaurant was much better when they we're Hardee's. Now, that being said, I do like their breakfast menu here. Everything from their croissants to biscuits and gravy to the hash browns. I think Carl's Jr. has the fast food market cornered when it comes to their breakfast menu. Although the last time I was there for breakfast, the guy with the homemade duck tape helmet standing outside the door staring off into space talking to himself was a little weird. Oh well, the breakfast made it worth it. I'm not really a fan of their dinner menu. The Grilled Bacon Burger thing isn't too bad, but its just not my thing. My wife loves their fried zucchini, although I think they smell, taste and look nasty. This is an OK place to go for breakfast though. read more

Went in at 10:15AM for breakfast. Ordered biscuit and gravy, something that should have been simple and fast. At 20 minutes into my weight for food in an empty restaurant . I called their corporate office to file a complaint. At 30 minutes I asked what is taking so long, and found they had already shut down their breakfast and couldn't serve me my order. DO NOT GO HERE UNLESS YOU HAVE PLENTY OF TIME... Congratulations Carl's JR, you are the only fast food restaurant in town slower than the South Greeley Burger King. read more

The food is questionable, and addicts are everywhere begging for money so they can score a hit.

Truly sub par even by fast-food standards. Rude staff, cold burgers & fries, unmelted cheese and an inaccurate order makes this an establishment to truly avoid. read more

Have eaten here many times over the past year and have never had a bad experience like the others. Every sandwich was wrapped and looked like it tasted.. Awesome! Their meat is so much better thicker, taster and fresher than others in town. I think I'll go again tonight :) read more

Made a drive thru order and was asked to move forward while they cooked a new batch of fries. Waited 10 minutes with 3 other customers for our order in the drive thru lane. The fries weren't even hot when received. read more

Unappealing cold burger with unmelted cheese. This place sucks. I've been to other Carl's before with alot better food. Management needs to go back to school and learn how to please their customers. I will never stop here again. This place gives Carl's Jr. a bad name. read more

Was going to rate this a one. Reason I didn't is because literally as I was writing this, employee showed up with 3 free burger coupons to apologize. But overall, service was terrible. Got attitude when ordering. They gave me someone else's food. Took 25 min to get my food. Which was not very hot. Overall it was terrible but they apologized so I gave it a three. read more

Would certainly not recommend. Normally, I'm the last person to complain but I felt compelled to speak up on what I believe was purposeful misrepresentation/fraud. Went in for breakfast to try somewhere new this morning. Ordered the "Grilled Cheese Breakfast Sandwich" combo that I saw on the menu and was charged for in accordance with menu price. Guy who certainly acted like the manager asked if I'd like a receipt, I said no. I then saw him go talk to the cook in the back. Arrived at work with a bun and a piece of melted cheese inside. Certainly not the grilled cheese breakfast sandwich shown on the overhead menu or detailed online or the one I was charged for. I get the desire to cut corners to "lower food costs" and I am always happy to cut places breaks for mistakes; but where I won't cut a place a break is when I believe there was an intentional act to screw/mislead the customer. In my field conducting business like that is an automatic blackball. I certainly won't be going back. read more

I've been there a total of 3 times and each time I kick myself for going back. I stopped by my first time to grab a bite to eat before a meeting of sorts, and the cashier stood around talking to the manager about his "bitch at home" who wasn't letting him build a man cave. It took 20 minutes just to get some chicken strips, a shake, and fries, and they were all very cold and I was the only one in the building. No drive-thru either. The second time, I didn't order but my friend did, and it wasn't as bad as the first time, but still not great. The third time, yesterday, I went in to order just a chocolate shake, and the cashier walked quite slowly and ended up giving me the wrong shake, then made a new one, and it was practically half full. I work in the food business as well, and I have made plenty of smoothies in less time than what took her to make one vanilla shake with chocolate sauce. Then today, I couldn't find my wallet and the last place I remember it being was at Carl's Jr., so I just called in to see if it might be there, and no one answered. I know for a fact that they are not busy as they never are. So why did they not pick up the phone? read more

I went to this Carls Jr. a week ago and was disgusted by a couple things. 1. The cook was handling food with his bare hands. I mentioned the cook should be wearing gloves he immediately put them on. However he did not wash and dry his hands before putting the gloves on. 2. As soon as I was out of view the cook removed his gloves and continued to operate without gloves. I talked to the manager and he explained the cooks wash their hands often. I am sorry but that is not good enough. 3. as a result of my noticing the cook not wearing gloves. My bread was smashed up and it fell apart. No doubt he was mad and that is not acceptable. 4. When I told the manager about how my chicken sandwich was prepared he did return my money to me. 5 I am giving this establishment a 1 star due to the kitchen did seem to be clean from what I could see and the dining area was ok, we did have to search for a clean table however the girl working behind the counter when she had a free moment was walking around and appeared to be cleaning tables. read more

By far the worst carls jr. I have ever been too. The meat was dry, chewy, and was Burnt so bad on the edges my dog wouldn't even eat it. I could barely bite through the bread without the whole burger falling apart. IT IS ALSO BY FAR THE MOST EXPENSIVE CARLS JR I HAVE EVER BEEN TO. 2.19 for one chicken sandwich. I usually pay that same price for two! AND TO TOP IT OFF, IT WAS STILL FROZEN IN THE MIDDLE!!! I will not return ever. This place needs to be inspected by the health advisor. Would not be surprised if they shut it down. read more

The staff is dysfunctional. The food is usually average, but the chicken tenders are above average. Even though the staff is physco, I've been back for the chicken tenders. On top of the staff you have homeless folks wondering about the property. They are usually harmless, but the last time I was there there was an individual, that appeared to be homeless, asking for food and when he didn't receive it he started screaming profanity at the staff and dropping the F bomb. He finally left once the police showed up. read more

I have been there a few times to eat with my kids, the people are nice and polite but the food is way over priced and not worth the money. I also had to wait way too long. There is also now a sink hole that has been "fixed" but its still getting bigger and smells of sewage...... not somewhere I'd like to get my food from. Very disorganized, and the manager is always on the sandwich maker to correct sandwiches, cause he doesn't speak ANY English. read more