We decided to stay longer in San Antonio for our little Christmas getaway, but we didn't have any…read moreclothes left. I called them in the early afternoon, brought my clothes in and they had it for me that evening delivered to my hotel! They were amazing. They did a great job. My clothes was clean and folded neatly. They were so sweet when I went in there and totally understood the bind I was in and helped me out. I would 100% use them if I was local every time!

Finally!! It looks like the place is under new management... it was falling apart a few months ago…read more They got new washing machines and dryers! The place was clean , nice AC, WiFi, fare pricing and laundry products available to buy. Staff was nice, Gabby was very attentive. Will come back soon :)

This is just what appears to be drop off location. All items get trucked somewhere else to be…read morecleaned, pressed, altered, mended. That being said, risk of delays and/or losses is high. I dropped off 4 items on a Tuesday for pickup on Thursday. Two of the dry cleaning/laundry items came back as promised without any issues. The remaining 2 items were expensive jeans that just needed creased - nothing else; they were already clean. They were unable to be located for nearly a week, despite me calling to follow up on them and checking all the other locations in the area where the work is actually done. On Friday, I checked on them again and was just given excuses about the machines being down, instead of trying to locate my items and figure out what the actual problem was. On Saturday, I even prepaid for the work and then waited in the parking lot for the driver (who was over 30 mins late) to see if he had my pants at the 3PM Saturday drop off (they close at 3PM and are closed on Sunday). He didn't have them. I was needing these 2 pairs of jeans to take the following Monday morning on a trip to Vegas for the NFR. After calling everywhere Monday morning starting at 7AM, hoping to get my items before my flight, ironed or not, I finally learned that the jeans had been trucked several hours away to some lady that does alterations for the company and she was not working. They were eventually located and returned to me with a refund, however it was after my trip. I am thankful that the pants were located and not lost, however, this was completely unacceptable. I cannot trust this location. The attendant is lackadaisical. She blamed the driver for not following instructions, but she could have provided incorrect instructions to him. When I was there on Friday asking again about ironing that should have been completed the day before, she should have started calling around. I made it clear that I needed these pants returned before Monday. If she had made any effort to help, instead of just making excuses, I could have gotten my items back before my trip; they could have been recalled from alterations on Saturday instead of Monday afternoon, when it was already too late. Customer beware.

Do not believe their website. They will not have your clothes ready the same day or even the next…read moreday, no matter how early you drop off. They will say anything to get your business and will not follow policy or timeframe quoted on the receipt. They also will not contact you if they are running later then timeframe quoted on receipt. They stated they have no idea when my clothes will be back. Terrible service, terrible policy and terrible people. Aside from the website and receipt being wrong they will just say I wasn't the one who told you X time. I'd take your clothes literally anywhere else.

Marivette, where to start... I can't say enough great things about her. I truly look forward to…read moreseeing her face when I walk in. She remembers everyone- she's very personable and it's like seeing an extend family member. Truly an incredible person. Thank you for always doing such an amazing job with my clothes, but the conversations with you are truly what will continue to bring me back.

Great service. Removed some very old stains from my linen guayabera shirt. And Stella is a joy to…read moredeal with. Definitely recommend this location

Outstanding customer service and attention to detail.Melayna gave me great information about…read moregetting the yellow tint out of one my favorite excessively over starch white Oxford style shirt...which is totally my fault. The shirt looks new again and I'm a medium starch instead of heavy starch guy from this point forward. Awesome service and great customer by Melayna she was very personable and professional.

This organization needs to train their employees on how to handle the various types of clothes as…read morethey don't take special care of clothes dropped off Franchise or not these people shouldn't be operating a cleaners

Took in a brand new dress that had water stains. When picked up, there was no change, except that…read moreit was on a hanger. Charged me almost $20. for nothing. They've been in business long enough to know how or if they could care for it. Will never go back. 1000 Oaks & Tavern Green Rd.

Great service! Front door delivery hassle free. We have used the service for some time now and do…read morenot have any issues. Again great service.

Love this dry cleaner company! They pick up and deliver and it is wonderful not worrying about…read moreforgetting your pick up before closing at other places. My clothes always look great. Highly recommend!

I have used this location for a while and for the most part everyone has been wonderful when…read moredropping off and picking up. However, the real test of a company is how they handle challenges. This is where Carl's Cleaners failed. When I picked up a shirt recently, it had some type of chemical burn or bleach spot right in the center of the back of the shirt. I don't use any chemicals/bleach and there is zero chance for me to get a spot like that there in the first place. The spot was definitely not there when I dropped of the shirt (I check every shirt at drop off to count, look for missing buttons, etc). The company will not stand by their service and refuses to do anything about the shirt. They claim this bleach/chemical burn is not their fault and they don't even use bleach, and questioned me about it. I've been a regular customer for years. I won't be back. I don't know what the chemical burn is, but it happened under their care. Sadly I'll be looking for another cleaner.

Most likely the worst customer service in the entire city. RUDE, confrontational and just plain…read morehorrible interactions. Tried to give the benefit of the doubt but after several encounters this place gets 0 stars.

Closed without notice. I needed to pick up clothes that had been dropped off several days before…read morefor an out of town conference. I'm screwed!

Absolutely love this service! Busy mom with too much laundry and not enough time. They are timely…read moreand my daughters clothes always return clean and perfectly folded. 10/10 recommend

Driver was very nice, but the washers ruined multiple pieces of clothing. Hooks ripped out of bras,…read morebleach stains, rips, etc. When we brought it to the attention of their customer service they basically said oh well or that it was already like that. Refused to even try to work with us. Cancelled the service after one conversation with them. Find another way to get laundry done or be prepared to replace a good part of your wardrobe.