My family's experience was so bad, I had to write this warning so people can make an informed…read moredecision on whether they want to take the chance. My family and I have purchased three vehicles with Enterprise at the Speedway location in Tucson. In 2017, I purchased my first vehicle with Enterprise, and it was such a smooth and easy experience that when my wife was ready to purchase a vehicle in 2024, we chose to work with Enterprise again. The experience with purchasing my wife's car was mostly smooth, but we did have our first encounter with the manager of this location, Robby. I don't have enough characters in this review to give all the details, but long story short Robby displayed aggressive behavior in attempting to strong arm my wife into paying for something Enterprise agreed to pay for on the day of sale. After reflecting on my most recent experience with Robby, this seems to be a tactic he frequently uses. Despite the initial encounter with Robby, we were still satisfied enough with our experience and the cars we purchased to recommend friends and family to utilize Enterprise for their car purchasing needs. We were so satisfied that we decided to utilize Enterprise for a third time in 2026 to trade in my first vehicle and purchase a newer one. The sales representative we worked with was fairly new at his job, but he was an overall pleasant person to deal with. The representative made representations consistently via text and verbally about the amount that would need to be paid for the vehicle at close. Based on what was represented and agreed on, we decided to purchase the vehicle outright without financing as we had done with our last vehicle in 2024. After spending many hours in the Enterprise office getting the paperwork together, we confirmed with the representatives several times that everything was in order before finalizing the sale. The purchase was completed May 13. Sometime before Independence Day, I noticed that on June 29th I had missed calls from a number I was not familiar with. I listened to the voice message left by the number and discovered it was the sales representative from Enterprise vaguely referencing the need for me to complete financing on the vehicle I purchased a month and a half ago. This was strange to me as we had paid for the car in full. The following days I was also sent text messages and on the 3rd of July, while I was on vacation, Robby began calling me and my wife. My wife attempted to call Robby back on the 5th but was unable to reach anyone or leave a message. On the 6th my wife called Enterprise to figure out what was going on because it began to feel like some kind of scam was underway. Robby initially spoke with my wife and was extremely aggressive and disrespectful, speaking over her and insisting that we did not pay the full amount and actually owed them money. At one point my wife inquired why Enterprise was attempting to contact us over a sale which had been completed over a month and a half prior, and Robby falsely claimed that Enterprise had been attempting to contact us "for a long time." My wife corrected Robby that Enterprise had only contacted us within the last week, and Robby replied by stating "Oh I don't know I just found out about this recently." Which further fuels the suspicion that Robby is willing to obfuscate the facts to leverage the situation in his favor. His willingness to lie doesn't inspire confidence that he is representing the matter accurately. My wife attempted to communicate with Robby about the events prior, and he told us that his sales representative was new and made a mistake in how much he told us to pay. Robby began demanding we "make it right" and made claims of how "nothing in life is free" and we "have to pay what we owe." At this point my wife conferences me into the call and Robby grew increasingly frustrated with us, stating we needed "to make it right" implying we did something wrong during the sales process when clearly he was trying to shift blame for some mistake that was made on their end. Ultimately, we paid what was asked of us on the date of purchase, if there was a mistake on Enterprise's part, I'm unsure how I can "make it right", and I certainly don't appreciate being aggressively harassed on vacation or during my workday. I also don't appreciate Robby attempting to make it sound like I have done something morally wrong. I will never deal with Enterprise Sales in Tucson again as long as Robby is manager.

This is the ONLY place to buy a used car. The Explorer I bought was in good condition except for…read moreone headrest that did not work properly. They arranged to have it fixed and were kind enough to deliver the car to my house that's an hour away from Tucson. Great customer service!

This place is located on the NW corner of E 22nd St and Swan Rd, just to the West of the Mini…read moreCooper dealer. This is a pretty small used car dealer. However for each car they have a printout of their inspection (see photo). The inspection shows what they checked but also more importantly at the bottom it lists what is still wrong with the car. They have a warranty for all cars with less than 80,000 miles. Their sign says "warranty forever." This obviously doesn't apply to everything but they tell you what is included. Their cars over 120,000 miles are as-is. I think from a full disclosure standpoint this place looks great. We probably would have bought a car, if we lived in Tucson. The only problem with the warranty is that you would need to bring the car back for the covered repairs. Definitely worth the look for those looking for used cars.

Hessam was our representative and he did a stellar job! No haggling ever and excellent prices. We…read morelanded a great car at a great price and I'm super happy. It's "like" CarMax only there are nice people who care about service which is NOT like other flat price sales businesses........

Amazing customer service. Been here twice to get a vehicle. But the second time was so smooth. From…read morethe start, they went above and beyond to provide a really nice vehicle at a good price. And after the battery went bad after a week of driving, they even gave us a free battery to accommodate us. The went above and beyond and im forever grateful. I will gladly keep coming here. Not to mention the nice vehicles they have in stock. Including Mazeratti and Bentley.. I would recommend this dealership to anyone. Not to mention they made me feel like I was at home, that's how comfortable they make you feel.

It's been 2 years since I had to resell the car I was given here due to transmission issues. I have…read moreyet to receive a reimbursement for the gap and warranty insurance I paid for. Devon Dawkins and Yvonne Cuthbertson are the worst. DO NOT BUY. Update: was promised a 2 day fedex delivery. They did not follow through. I only found out after I called to see what was the hold up. had to drive an hour to pick up a check. They're expecting this review to be updated to 5 stars, but this is my update.

Excellent experience with Jackie Dubin at Desert Toyota! I…read morerecently purchased a 2024 Toyota Tundra 1794 Edition i-FORCE MAX from Desert Toyota. The day after I bought it, I discovered a rock chip in the windshield. I went back to my salesman, Devin Padgett, to see if Desert Toyota could help since I had just purchased the truck. Devin brought service advisor Jackie Dubin over to look at it. Jackie immediately assessed the damage and told Devin to get approval from his manager to replace the windshield. The approval was given, and Jackie handled the appointment from there. When I brought the truck in, Jackie took my contact information and told me it would take about three hours. The service department was incredibly busy--there were 20+ vehicles waiting--yet Jackie managed everything extremely well. She even gave me a complimentary breakfast coupon while I waited in their large, comfortable lounge. The truck was taken into the repair area, the windshield was replaced, and the necessary calibration was completed. The entire job was finished in less than the three hours Jackie had estimated, and everything has worked perfectly ever since. What impressed me most was that Jackie was straightforward, professional, communicated well, and delivered exactly what she promised--and actually a little faster than promised. I've only dealt with Jackie a couple of times so far, but based on this experience, she will be the service advisor I ask for when my Tundra needs service in the future. I really appreciate good service, especially when I'm spending my hard-earned money. Jackie earned my trust with this experience. Thank you, Jackie, Devin and Desert Toyota Service!

I had a fantastic experience with JC. The customer service was absolutely top-notch, and their deep…read moreknowledge made a huge difference. They took the time to answer all my questions thoroughly and ensure everything went smoothly. Highly recommended!

My family owns 5 Honda's, most of them purchased from Precision Inc., we always take our cars to…read morePrecision for service or routine maintenance. We love working with Dawn in sales and Mike and Enrique in service, they will always take care of us.

I'm a fairly new customer at Precision, having purchased one of their reconditioned cars about 6…read moremonths ago. Everyone I have come in contact with has demonstrated a sincere commitment to provide excellent customer service. I sincerely recommend Precision for quality used car purchase and/or vehicle maintenance as well. Certainly an honest and reliable business.

Sold a 2012 Jetta, said there was a warranty on engine and transmission, promised to fix radio…read more Nothing but shadiness I called multiple times to use the warranty as the engine mounds, the engine case, and a whole other $4,000 of repairs were needed 5 days after purchase for a month they said they would call me back to "resolve" the issue nothing it's been 6 months! If I lived closer I would go there every day. Simple communication and an attempt to rectify the issue is all I wanted and needed a a customer but to just be ignored and told each time I called someone would call me back with no truth in that is unbelievable. I did file a formal complaint with the Arizona Attorney Generals office who will be contacting them as well. I was told the more complaints that the AG gets on this business they can look to pull their business license and look towards legal action against them as a whole state not an individual so if you have all your proof file a complaint so these shady business people can be closed for good!

They renig on contract, won't pay back my deposit and left me stranded at a rest stop for almost 2…read moredays

Wow- this place is incredible! We found Precision Auto by accident by looking online for the type…read moreof car we wanted. Went in, and service was beyond amazing. Ever been to a car dealership without feeling pressured? Neither had we- until we went here. Dawn was totally low key, but extremely helpful- couldn't get a better combo than that. We drove various cars and ended up buying that day. The price was very fair (we had researched that ahead of time) and particulary knowing that they went through the car and had fixed anything that needed it already. They have a new customer for life, and we will also use them for any service the car needs as well. Thank you Dawn for such a great experience, it made car buying fun!

Precision Auto Sales is our "go to" business for used car purchases. Over the years, we have…read morepurchased four cars through Precision (Acura TL, Acura MDX, Honda Pilot, Honda Accord). We appreciate that Precision offers a low pressure buying experience. We've all been to a business where salespeople swoop in like vultures. There is nothing worse when you're trying to make a major dollar decision than to have someone breathing down your neck for their commission. It's awful! We appreciate that Precision respects its customers enough to provide ample time and space to make a decision. When we were ready to upgrade our vehicles, we returned to Precision because we knew we would get a fair price on our trade-in and purchase. Precision made the entire process painless, but the best part is knowing that we were purchasing a car that had been thoroughly checked out by the mechanics at Precision, Inc. We have yet to have a mechanical problem with any of the four cars we have purchased through Precision Auto Sales and they will definitely be where we return to when we're ready to upgrade again.

3/9/23 UPDATE: I want to make clear how this business's…read moreresponse exemplifies just as I've said in the unprofessionalism and lengths they'll go through to paint a customer who tells the truth about their distasteful experience, as delusional. As you can see in my reviews, I do not go out of my way to paint businesses on a bad light and have great relationships with many Tucson organizations and businesses, as I really do want to shed light on great spots in Tucson. THIS IS NOT ONE OF THEM. I've stated nothing but truth in my post. Their statements in response are the opposite. False, blatant lies and unprofessional. So much so that it's not even worth addressing each one. This exchange should be all you need to see. Don't let this be you. Choose literally any other dealership to avoid this bad business. *One more thing I forgot to mention was about their We-O, not sure if that's how it's spelled but if you're buying a car from them you'll know what I'm talking about. They will tell you that if it's on there they will take care of the service. But be careful because they will actually prolong fixing it by telling you whatever they can, until they can tell you that "it's been so long, their no longer bound to that document." I would definitely suggest ensuring you love the car as is if you're going to make a purchase with this corrupt business man.

Paul at too hot was great to work with. This transaction was the best car deal I've ever had.read more

Punchline: just took my vehicle for its first oil change 3 months after purchase and the mechanic…read morewas swooning. He said every single thing on this car under the hood is like brand new and the motor surely doesnt have 150k miles even though the vehicle does. He literally said "where did you buy this? I would buy a car from them in a heart beat." Longer version: First off, I wanted to wait several months before posting this (hate seeing used car dealer reviews the day after a purchase!). My experience buying was excellent but more importantly the car has been excellent. I bought a 2006 toyota highlander with about 150k miles back in July. I since moved to chandler and brought the car back when I thought I had a headlight issue that in the end was just me not knowing how to use the car. Mike not only showed me how to use it (embarriaing lol) but when he realized I now live out of town and we miscommunicated about it (he thought I was just visiting chandler due to a poorly worded text on my part), he felt so bad he insisted I take $40 to fill my tank. That was so kind. Lastly the experience of buying the car was optional as well. No games or gimmicks, fair prices, and mike and his wife (sorry forgot her name) were kind and even told me to go home and think about it if I wasnt sure. Highly recommend.

Mike and Jaime are both gems! They are basically family now, especially since my whole family goes…read moreto them for our car needs! Mike likes to keep the old part to show what was wrong and what he changed. Prices have been reasonable and fair. Highly recommend!