Very professional, great customer service, hope I break down soon so I can go back :)read more

Don't go here! Wish I could give them NO star. The car repair was crap and $$ ripoff. Also, the…read moresecretary; she is ignorant and hasn't a clue about being even remotely personable and customer service. I went there because of the past glowing reviews and will NEVER go back. They can learn from Kirk's Tire and their amazing customer service, etc. (Just say'n).

Thanks to Big Al's for bringing honest and trustworthy mechanics to the province. There has been a…read morelot of stress lately with several dealerships charging us for diagnostics, etc., but still having never-ending issues. I guess that's how dealerships work? I brought my XJ to them and thought the issue was the radiator fan, relay, or wiring because it's not spinning. I'm wondering how come Jaguar Calgary missed it during their inspection, since they had the vehicle for two weeks? Jayson and Damien did the impossible things that huge companies can't do. When I asked about my bill for the work done, I was shocked that it was reasonable and lower than what most dealerships normally charge me. Thanks to the owner of Big Al's for bringing us such an honest mechanic or auto repair shop. This will be our new shop for our vehicles from now on. We highly recommend Big Al's.

My car sat at that shop for 3 months after they damaged the Holley Sniper. I asked for the inline…read morefuel pump to be replaced and to redo the intake manifold because it leaked. I said put a 60psi inline pump on to replace the 60psi pump that was damaged. They put a 120psi pump on, which damaged the injectors by over pressuring the system. Then after that, a 100psi pump, because they didn't learn their lesson the first time. They claimed they had a mechanic that knew all about these TBI systems. He doesn't. At all. Anyway, they finally agreed to replace it. Three months later after much going back and forth, I finally got it back. Just a complete mess. The settings for the Sniper were largely incorrect. I was only getting fuel across the blades in 2 of 4 barrels. I returned the car and it sat for a week before I went back and got it, and they did nothing. I fixed that myself in 10 seconds. The fans, not connected to the Sniper, were set up in the settings as if they were. The IAC was not set up. The throttle/kickdown cables were loose as they didn't tighten the bracket. I fixed the issues myself in less than an hour. I still have more to check in the settings, as I'm sure I'm not done yet. They blew up the starter (which was new). They broke the sun visor off. They chipped and scratched the paint. They killed the battery (which was also new). And then to top it all off, their smooth brained secretary, Jason, loudly called me a crook in front of another customer and said I conned them into getting a new Sniper. This from a guy who told me the Holley was seeing my 350 as a 4 cylinder and that's why I wasn't getting fuel in all the barrels. They weren't supposed to touch the Sniper. If they had just put a 60psi pump on like I asked for, none of this would have happened. I spent $2500 in that shop, and I seriously regret it. This is not the full story, I could add to it. AVOID THIS BUSINESS. You have been warned.

I was not very happy with the detailing Lethbridge Toyota did on car. I left my car night before…read morefor 8am appointment. They kept it all day and did a rush cleaning. Very disappointed. Never again.

My experience at Lethbridge Toyota has been phenomenal! The product advisor I worked with, Jeremy,…read morewas helpful while looking at used vehicles and openly disclosed all of the information about each vehicle. Ultimately we ended up driving away with a new Highlander. Jeremy has been so helpful in explaining each feature that I've had questions about even after leaving the dealership. I've felt completely supported through the whole process. Each member of the Toyota team was quick to answer all of my questions and concerns. 5 years ago I also had a positive experience at Lethbridge Toyota with another product advisor, Reid. Reid was also very open about all of the used vehicles pasts that we looked at. We did decided to buy from a different dealership at the time because there wasn't a right fit for our family at Toyota at that time. Reid however was very influential in my vehicle purchasing and had me bring my car seat into the dealership to ensure it would fit, correctly installed in the vehicle that I purchased. I cannot thank the team at Toyota enough for always being kind and knowledgeable. You truly feel like you're part of a little community when you shop there. Thank you Lethbridge Toyota!

Brought a used car there for a pre-purchase Comprehensive Inspection. It gives me a lot of…read moreconfidence knowing that the friendly and professional staff at Total Automotive have made sure there won't be any surprises after I have bought the car. Thanks Nathan, you have earned a lifelong customer!

Great service, friendly and honest mechanics. I definitely recommend this shop for all your service…read moreneeds!!

I recently aquired a new vehicle from Dunlop Ford and due to a misunderstanding on my part the…read morevehicle did not have some of the options I was looking for. The salesman Jesse Nordin and the sales manager Ryan Couture took immediate action to help correct the situation and the process was smooth and efficient. I am now driving the vehicle that fully meets my expectations and Jesse and Ryan were extremely helpful to assist me in correcting what essentially was a situation of my own making. Thank you and a big shout out to these guys for going over and above to truly get me satisfied. I would highly recommend anybody looking for a new vehicle to give this dealership an opprtunity for them to show you what customer service is really about. Looking after the customer!! Thank you Dunlop Ford

Purchased a new car in August 2018. It went back 3 months later for repairs. we have been taking it…read moreback every 3 months with a misfire problem. Dunlop staff tell me its repaired but return 3 months later with the same Misfire. this goes on for a couple of years. After telling them I don't want it back unless they repair it they find out the block is leaking coolant into the block and change the block. 3 months later it misfired again. They then said it was the wiring harness on the ignition. 3 months later it misfired. then they said they don't know what's wrong and cant fix it. Ford Canada said the same. I wrote to the owner of Dunlop who came up with a solution to put a monitor device in the car to detect the problem. This monitoring device failed also. After about 6 months it finally recorded the problem. They brought it in and changed out the fuel injector. First trip on the highway it misfired twice with smoke out the exhaust. Only if I knew how back their customer service was and that they didn't stand behind the products they sold I would never have bought a car from them.

Wow ! Jason's crew are skillful and happy. That's a good sign that they love their work and…read moretheir workmates. Service to our Highlander is fast but thorough - with a great price each visit. We got this recommendation from a trusted friend, and we're happy. Paul

My daughter's car needed a wheel bearing replaced on the passenger side, so I called My Automotive…read moreand they were able to get her in the next day. Their service was great and I highly recommend them.

I had an awesome experience with Steve Keiver the service manager. I wasn't completely satisfied…read moreafter a scheduled appointment ended without our SUV's oil being changed. I called Steve and he made it right by taking time out of his day to personally drive me to work and delivering the vehicle to my place of work later on that day after the oil change was complete. Not only did they wash they exterior of the vehicle but the oil change was on the house! I was very impressed with the way he handled the situation...a little goes a long long ways these days and I appreciate it.

They failed me as a customer. After my vehicle sat on their lot for 6 months waiting for a part, it…read moredeveloped never before seen engine issues. When I took it back for them to investigate, their prompt reply was that the engine was ruined and the only option was for a complete replacement. This didn't make sense to me so I towed the car at my own expense to get a second opinion from an independent mechanic. After relatively basic troubleshooting the cause of the issues was found and the problem component replaced. The car has never run better. I will never take any business to College Ford ever again.

Bob spent the last 3 weeks going over what started as a dirty carburetor, then found a number of…read moreother problems. He solved all of the issues and now my old '66 Buick Wildcat runs like a dream. Bob is a wizard with a wrench who puts his best effort into his work. Thank you Bob.