This was my second time getting my hair done at this salon and it was the worst experience. I arrived 9 minutes late to my appointment and had called beforehand to let Carla know, and during the call she had stated that she might not have the time to straighten my hair and do a trim and ended the call saying "we'll see". I had assumed that she was referring to the trim; I had already washed my hair prior to the appointment, which is why I was late because I learned from my first experience that my scalp was filthy after I arrived home. When I arrived I disclosed the fact that I had already washed my hair so to make up for lost time I told her to just apply conditioner and detangle. She applied the conditioner, but did not detangle my hair. When I got on the chair she told me that she only had time to trim my hair but not straighten, which made absolutely no sense since all that she could've accomplished in 9 minutes was the trim. She then told me that if I was not okay with that then I could reschedule. I then convinced her to just blow dry my hair and skip the styling and trim since I had driven an hour to come to her. She agreed, but decided to not apply any product onto my hair because that would require her to detangle my hair which she said she did not have the time for since she had a 2:00 PM appointment and my appointment was booked for 1:00 PM. So, she ended up doing the bare minimum and blow dried 75% of my hair. At that point I was already fed up. Her male stylist had a cancellation and kindly offered to finish up my service at 1:50PM since her next client was going to arrive. She was not even done with blow drying my hair, but she somehow thought that an hour time frame would have sufficed and said that it was my fault that she could not complete even 50% of the service. He ended up blow drying the section she did not finish and straightened and trimmed my hair. Carla was very rude and acted as if I was late by 30 minutes to the appointment. I was then charged full price for the appointment when she did not even wash, detangle or apply product to my hair. She has poor time management because you can't limit clients to one hour especially when I have very thick afro curly hair, which I know was the issue for her because she kept trying to find reasons to not style my hair. Clearly she does not service many clients with my hair type. read more
