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Carla S Francis, DDS

3.0 (2 reviews)
Closed • Closed

Services - Carla S Francis, DDS

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

Carla S Francis, DDS Photos

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4 years ago

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12 years ago

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Bright Dental Smiles - Dr. Jaspreet Dhingra Bajaj

Bright Dental Smiles

3.9(15 reviews)
3.1 mi

My alias is Bob Smith. My name is Alan F…read more I had a very frustrating experience with Bright Dental Smiles. I needed dental work and, as required, they had to get preauthorization from my health care provider. Unfortunately, the process was a nightmare. The dental office kept submitting requests, but apparently they weren't providing all the information my insurance needed. My health provider kept asking for more details, and Bright Dental Smiles just didn't seem able to get it right. This back-and-forth went on for over two months! Every time I called, I got vague answers and no real progress. Eventually, I just gave up out of frustration. If you're looking for an office that can efficiently handle insurance and preauthorization, I'd recommend going elsewhere. I wasted a lot of time and still didn't get the care I needed.

Dr. Jaspreet and her staff are so friendly, caring, and professional! My first and subsequent…read morevisits with them were awesome. At my first visit, I had a dental cleaning and Dr. Jaspreet does her assessment of your teeth and makes a plan for you. Based on my assessment, she found that I had 3 wisdom teeth (on the x-rays performed that same day) and a tiny cavity that she was able to fill on a separate visit. My previous dentist never took x-rays of my teeth when I complained about a toothache and said I didn't have any wisdom teeth. I loved that Dr. Jaspreet was honest and provided her recommendations. Her staff also have great bedside manners. I was concerned about my tooth gap that was made by my orthodontist so I could get a tooth implant where my missing tooth was supposed to be. My previous dentist suggested that I get a tooth implant or a Maryland bridge. I went to two endodontists who said that they were unable to do a tooth implant or bridge due the size being too small for an implant. Her dental hygienist suggested Invisalign to close the tooth gap, instead of an implant (too expensive) and a Maryland bridge, which destroys your natural teeth and brought it up to Dr. Jaspreet. I really appreciate that they listen to their patients and consider their preferences versus other dentists who are greedy and don't take patients' considerations/preferences when performing treatments. I actually look forward to going to the dentist because of Dr. Jaspreet and her friendly staff. I have gotten dental cleanings, a cavity filling (no pain!), teeth whitening, and will be soon starting my Invisalign treatment. Thanks Bright Dental Smiles for caring about my teeth!

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Bright Dental Smiles - Before and After Whitening

Before and After Whitening

Bright Dental Smiles
Bright Dental Smiles

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Michael T Colletti, DDS - Our hygienists!

Michael T Colletti, DDS

4.2(23 reviews)
1.9 mi

I have been going to this office since 2007. I have had…read morevisits with both Dr. Michael and Dr. Vince and have been completely satisfied each time. They both truly know how to communicate with patients and have thoughtful and patient responses to any questions you may have. Their office is the nicest I have ever seen and is completely up to date. Their hygienists and assistants are also very professional and help to educate you on dental health. This dentist office is all around top notch.

I have been going here for 10+ years. The doctors and dental assistants are wonderful, always kind…read moreand attentive while providing quality care. Unfortunately I will be leaving the practice after all these years because of the women at the front desk. I had 4 visits within one month. At 2 of the visits I was told they would be billed to insurance and I would receive an invoice for anything not covered. At the other 2 visits I was told I needed to pay upfront and would get a refund for whatever insurance covered. I was getting whiplash from all this back and forth, unable to predict if I would need to pay upfront or if it would be billed to insurance. After receiving an explanation of benefits from insurance I called the office to discuss my overpayment. I was told they had not received the insurance checks yet and would put a note in my chart to call me once they were received. I never got a phone call. I ultimately followed up and was told the checks were received and I had a $900+ "credit" on my account and they could write me a refund check if I wanted. When questioned on the practice of making ONLY delta dental patients pay upfront and only at some visits the women became quite defensive and rude. All she kept saying is "this is the way the doctor wants it done". Well if that's the case why isn't it followed at every visit? Had I not followed up would a refund check have been written or would I have just had this credit sitting in my account there? This seems like double dipping, keeping the money I paid out of pocket, while also keeping the check from insurance and just having a credit sit in my account. Something just doesn't seem right about this. In today's economy when every penny counts I can't be going to an office when I don't know if I'm going to have to pay hundreds or even thousands of dollars upfront and if they will actually refund me once insurance pays or if they will just keep a credit in my account. I'll be finding a practice that has followed their previous practice of billing insurance and sending an invoice for what wasn't covered. The longest it took insurance to write a check to the dentist in all of these visits was 8 business days. So the woman's explanation of "it's taking insurance too long to pay, that's why delta dental patients have to pay up front" doesn't make sense.

Photos
Michael T Colletti, DDS - Dr. Vince.  Graduate of Creighton Dental School 2014.

Dr. Vince. Graduate of Creighton Dental School 2014.

Michael T Colletti, DDS - Dr. Colletti.  Patient education is one of his primary goals.

Dr. Colletti. Patient education is one of his primary goals.

Michael T Colletti, DDS - Come meet our dental family!

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Come meet our dental family!

Carla S Francis, DDS - generaldentistry - Updated May 2026

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