I love Dr Abigail she has definitely changed my life. Her staff is the best and they are helpful. I…read moream so grateful to all of them and appreciate their great attitude and hard work

Dr. Hanada is always pleasant, professional, and someone I trust with my care…read more I did have some difficulty reaching the office initially--after several calls, I was repeatedly routed to voicemail and had trouble connecting to schedule an appointment. However, the office did follow up and was able to get me in quickly once we connected. It may have been a staffing or communication issue, but I appreciate that they made the effort to accommodate me. Overall, I'm glad to be continuing care with this doctor and hope the phone responsiveness continues to improve.

Horrible staff! I came in for my allergy shot appointment in the morning at the Aiea location and I…read morethought they checked me in. However, all these other patients came and went, but I was never called. About 1.5 hrs later, I still wasn't called. This should've been a quick shot and then I would be out the door in a few mins. Then again, this wasn't the first time this has happened. The last time this happened, I had asked the staff how much longer I had to wait after waiting for an hour, but found out they had forgotten about me and proceeded to get me with my doctor asap, only to be lectured to be understanding since Saturdays are busy and to not book on Saturdays. So, I tried to hold on a bit longer this time, but after almost 2 hrs I was reaching my breaking point. Finally, the person who supposedly checked me in noticed me and asked if I was still waiting. I was super shocked at this point. When I told them how long I was waiting for, their faces said it all. They had once again forgotten about me. Then proceeded to get me with the doctor for my shot. I also understand the doctor can be very curt but I was already feeling put off by their staff earlier and it didn't help with my mood. I didn't get any sincere apology at all from them either; Just a quick "oh sorry" sort of apology. Not even after I was done with my allergy shot. Ultimately, I decided I was done. I didn't want to get brushed off by them anymore on top of getting shots that aren't improving my allergies at all. I can't say who the staff member was, because I want to be careful not to make this about race or identity. Sooooo, if you folks are still going here, make sure you check they actually checked you in. They should also be "understanding" about your time too. Otherwise, what's the point of appointments.

Dr. Kuo was super informative and has a great sense of humor. The staff was friendly and getting…read moreallergy shots was quick and easy. I would recommend going there.

Before making my appointment I saw there were quite a few negative reviews so I thought I'd share…read moremy positive experience. I don't know about everyone else but after seeing my PCP and dermatologist already, Dr. Sreedharan was the first provider I felt actually listened to me and took the time to figure out what was going on and then thoroughly explained to me, in a way that I could understand, what has happening in my own body. Even called to follow up and few hours later.

My 3 year old has been suffering from a *constant* cough from September 2021. Her pediatrician said…read moreshe must have post-nasal drip cough caused by allergies. With the fear of covid all around, all the reasons why you would see your PCP are, now, all the reasons why you are not allowed into the office... cough, included and perhaps- especially. So, after about 10 telehealth visits and instructions to give zyrtec daily and vacuum (I do that 5 times a day regardless) and air out mattresses and zero improvement - I was desperate and searched for a local allergy specialist online. Aloha Allergy and Immunology came up and were, thankfully, still taking new patients! We have HMSA PPO federal plan so we didn't need a referral to make an appointment. I understand that covid can be scary if you haven't had it, but it was truly heartbreaking to watch my poor toddler have coughing fits throughout the day and even wake her from sleep and her pediatrician was unwilling to see her in office because of her chronic cough. But on our first appointment, Dr. Lucuab-Fegurgur and staff were so compassionate and understanding to my daughter's situation. They expressed genuine concern for her well-being and didn't treat her like a walking disease. We discovered that her coughing was due to post-nasal drip and she has allergic rhinitis which is like an allergy- induced asthma. They did a scratch test to see what amongst the common irritants, were possibly affecting her. Come to find out, she's extremely allergic to dust mites and cockroach. Two things I cannot avoid in island... like- hardly at all. However, we know now how best we can help her. I have a lot of laundry and need to set up traps regularly in the car and at home. No stuffed animals or rugs- etc. She's on montelukast, Flonase, zyrtec and (when needed) albuterol. As long as she is propped up, she does not usually have a problem sleeping without anything. Anyway, Dr. L is an answer to prayer! She is WONDERFUL. She is kind and attentive and has helped my daughter be able to return to normal activities like school and play dates without getting dirty looks from those unaware that allergic coughs are a thing and not contagious... if you or someone you know needs an allergy specialist, Aloha Allergy and Immunology is your bet! Thank you, Dr. L and staff! My daughter can breathe ;)

#21 for 2021 I do…read morenot recommend if you're having health concerns. Here's why: Wasted lots of money on co-payments and out of pocket expenses that didn't resolve or get to the root of the concerns, issues, and/or problems. Only benefitted me for tax write offs. Forced me to take flu shot when I disclosed to doctor in advance that my body is allergic to egg derivative found in flu immunization. His response, "Just like the military. You need to take your shots." I didn't respond. Here's my thought, "How rude!" When I took my flu shot within two weeks after this doctor's visit, I got ill and was on primary doctor's orders to stay out of work for five days. Thank goodness my supervisor at that time was very understanding of my health and situation. He's a big believer in having me use nasal rinse for allergic rhinitis and inhalers daily for asthma. Some mornings I experienced headaches from using nasal rinse. Doc said to lose 20 lbs due to my asthma and exercise 3-4 times a week for one hour each time. Sure I can do that. I managed to shed pounds. When I was scheduled to return for another follow-up three months later, I had to call and cancel my appointment. A worker answered the phone. I stated, "Hi! This is Ruby, gave my last name. I'm calling to cancel my appointment on this date and time due to having pneumonia." (in a very hoarse, raspy voice.) My pneumonia went away after two weeks, still had a hoarse, raspy voice, and my intuition told me it's time for me to say goodbye and see another specialist. Fast forward to a couple years later, I have no need to return as I've lost 20+ pounds, no longer have asthma, see doctors that are able to address the root of concerns, issues, and/or problems. Thank you. No thank you.

This office is the worst doctors office I've ever experienced as far as customer service. It seems…read moreas if they have none and all they want to do is charge me upwards of $500 out of pocket to process paperwork when I've been already charged for processing paperwork. Been working with them since October, and they refuse to process anymore paperwork unless they charge me $100 per 5 sheets of paper I give them. Not only that, they want to charge me over $100 because I called them multiple times to ask what paperwork I needed to submit for the FAA First class Medical Exam. I haven't gotten anywhere because of this doctors office except couple hundred dollars out of pocket to deal with their crap. HEADS UP, IF YOURE GONNA DO A FAA EXAM, go somewhere else.

Dr. Kam has been my allergist since 2019, and he is truly outstanding. I struggled with severe,…read moreunexplained asthma starting in 2007--it was so bad that I couldn't sleep or function normally. Hoping a change in climate would help, I even moved to Hawaii in 2015. I saw several allergists at Queen's, but none were able to provide real answers. Dr. Kam was the first doctor who truly took action. On my very first visit, he personally arranged for me to see a pulmonologist that same morning, without a prior appointment. That level of care and advocacy is rare. Because of Dr. Kam, my asthma is now well controlled, and my quality of life has completely changed. He is knowledgeable, compassionate, and genuinely invested in his patients. I have nothing but respect and gratitude for him. I highly recommend Dr. Kam to anyone dealing with asthma or allergies.

Wow. Got a referral to se Dr. Kam and was told it was denied because I've already seen an allergist…read moreand Dr. Kam "doesn't do second opinions." Ummm it's not a second opinion, it's a different issue but ok...guess this guy's busy or rich enough to afford to turn patients away. How pompous!

My daughter had an allergy attack and headaches. I called physician's exchange to page the doctor…read more He never called back! I called and left a voicemail message to relate my daughter's symptoms and that I was bringing her in without an appointment. When we arrived, we were told it would be a wait since we are walk-ins. I did explain that she is in pain and they said the doctor will see her as soon as possible. 45 minutes later she is taken into a room. 20 minutes after that, still no doctor. There was absolutely no consideration of urgency for a patient in need of immediate care. Even after I brought this to his attention, he still made no effort to see her. Do not go to this doctor, he and his staff do not care!!

Dr. Gregory Schmidt and his staff are the best! Dr. Schmidt corrected my vision to 20/20 distance…read more From the first visit to the last, he and the staff were knowledgable, professional, and caring as to my needs and concerns! I also highly recommend the Eye Surgery Center at Iwilei where the surgery was performed. The staff, again is as professional, caring, and.thorough as Dr Schmidt's.

I have been a patient at Hawaii Eye Institute for over 13 years. Dr. Schmidt and his assistant…read moreoptometrist (currently Dr. Melissa Kim) have taken care of annual checkups and prescription updates. They helped me recovery from a scratched cornea. This year, I decided it was time to have cataract surgery. After the consult with Dr. Schmidt, we decided to have multi-focal interocular lenses put in. The results are MIRACULOUS! No need for contacts or glasses. I see everything better at all distances. The world is brighter and colors are more vibrant. Dr. Schmidt operated on one eye, then two weeks later, the second. The procedure was painless and recovery quick. If you're eligible, do not hesitate to get it done. I highly recommend the multi-focal solution even though you may have to pay out-of-pocket. Dr. Schmidt is truly expert, and he's done over 10,000 procedures. Beyond his surgical skill and expertise, he leads his team well. They are all well trained and motivated. Special shout-outs to office manager Ashley, who's the best. She told me to say that in my review :-) but it is true. She's the perfect wingman to Dr. Schmidt and between the two of them, they addressed every question and concern in easily understood terms. Mykaela and Vy were my techs, and they are just as good. They are personable and professional, ensuring Dr. Schmidt has all the info he needs when he conducts his exams. The front office team that greets and schedules follow up is very sharp and engaging. I cannot imagine a better experience than I had with this truly life-changing procedure.

I've been a patient of Dr. Kitagawa's for nearly 15 years, both for medical and cosmetic…read moredermatology, and I'm surprised I haven't written a review before this. Historically, I have been treated for teenage and adult acne with great success. Recently, I've had a number of Vbeam and PicoSure laser treatments for pigmentation and anti-aging that have been highly effective. The medical assistants, especially Jocelyn :), are incredibly knowledgeable and kind. Jocelyn has helped me build a daily skincare regimen of SkinBetter, SkinCeuticals, AND over-the-counter products. I trust her expertise and she practices what she preaches. I highly recommend Dr. Kitagawa's office!

Don't recommend. Not friendly, terrible bedside manners, and poor communication skills.read more

This Review is WAY OVERDUE! On Feb. 2nd, my son was admitted…read morefrom the ER to the 5th floor. There he received excellent treatment! His nurse, Matt, was absolutely great! He was responsive and very caring. My son felt safe with him. The night nurse, Cliff, was also very good too! Case managers, Beth and Tainika, kept our family up-to-date with our son's status. My son still has a slight yellow tinge to his skin, but he is stable and getting stronger thanks to the great care provided by the wonderful Pali Momi staff of doctors and nurses! Mahalo!

It's very difficult to rate Pali Momi because I feel that overall, their ER services and lab are…read morethe BEST on all of Oahu and the best hospital out of most of the hospitals I've been to in the mainland while my spouse was in the military. I would love them just because of their ER. If I were to move to Kahala, Kailua or Waianae, I would still drive to their ER in the dead of night over any other ER (if I could). I have never in my life described an ER visit as a service, but when I go to Pali Momi, it feels like a service. Like GREAT service for the money you're paying. I'm being catered to even when I have to wait a little for the Dr, the ER STAFF just feels like an ELEVATED level of care and not unprofessional or ratchet like other ER staff from other hospitals I've been to. The wait time here is always the shortest of any other ER we have gone to for other people. You won't catch the staff talking loudly or badly about a patient (had that happen at Castle ER). This ER will have have short, low murmured, light interactions and even when they're updating the next crew on patients before leaving - they are actually very discreet. With their ER, the staff station is just a comfortable or soothing buzz in the background and not like other ERs where people are talking loudly, yelling or laughing over each other while someone's in excruciating pain just a few feet away. I love how their ER has grown and how Pali Momi has UTILIZED their space on the first floor to make more rooms for the ER so that patients are not waiting long outside. That alone also adds to you feeling like they make efforts and give a damn about the service they provide. Whether you end up in one of the makeshift rooms at the back, I feel like they know how patients feel - once I'm inside - mentally I already feel a little better because I'm one step closer to being seen. The next step is waiting outside to be called and then when you're called they take you in to your room or space. You wait for the Dr., see the Dr, they do what needs to be done, then you either wait to be transferred to a room upstairs or wait for your papers and the nurse or doctor to speak about what you need to do once home or when you get your meds. This ER will CALL YOU shortly after your visit to FOLLOW UP on how you're doing. This is great! Anyway, let's talk about the service of their upstairs staff if you have to stay in the hospital. 1- This hospital is a lot cleaner compared to other hospitals, Queens in town and Straub on King st, but it could still be better. My mom had to stop a maid because she used the SAME flannel that she wiped the room with to wipe the bathroom and SINK!! The sink that nurses put the bottles on for the patient's water flushes for their feeding line or that patients themselves use. And if someone is in the room, they won't come all the way in to mop. I know they probably are just trying not to intrude but pls come in anyway to make sure the room is clean. If someone says they don't want it, fine but some people will appreciate it being cleaned thoroughly even if they're there. 2. The staffs upstairs are mostly great. You do have some very good nurses here, but I've encountered the same male nurse who walked in twice and almost use the SAME gloves he's had from visiting other patients. This is unacceptable as that's how OUTBREAKS happen. Your hospital has an awesome reputation, but that small carelessness from one person can ruin that. 3. Please please for the love of god, change or get a refund from the contractor that provides the sheets. I've been there a few times recently again and each time, the bed sheets do NOT FIT the beds! Please get bigger sheets that won't shrink in the dryer. I feel so bad for the CNAs and nurses when I help change my loved one's bed sheets and it doesn't even fit. To the point where the patient becomes uncomfortable due to the sheet bending the mattress inwards. I hope if we have another stay, that all the too small sheets have been replaced. 4. Keep up the great work. Your lab is very good at drawing blood and putting in IV lines for hard cases. We appreciate that so much. 5. Your insurance ladies are so polite when coming to ask for that and getting it done so we don't have to worry about it. I like that they will come to the patient to complete their paperwork or return their things so the patient doesn't have to come to them if they're unable to. 6. Shout out to your cafeteria. The staff in there is so efficient and kind. The place is clean and comfortable with plenty of seating.