Everyone had empathy, caring, so helpful during difficult times…read more I was so pleased that such care was offered during such a difficult time.

My mother is still in recovery and she is getting lots of attention from the entire staff. This has…read morebeen an ongoing situation and we are lucky to have been recommend this place for her. Thank you

Five stars!! Everyone on the staff (nurses, CNAs, therapists, admin, security, custodians, etc. )…read moreis very caring, attentive, and I always knew my mom was in good hands. I have dealt with three other facilities prior to her stays (yes multiple) here, and none of them can hold a candle to the care she got at Stern. Grateful.

This facility was a good place for rehab when I was there in 2015 for a broken knee. I was there…read moreagain in 2022 and it had gone downhill but was ok. Now I would not recommend staying there for over a week or two. Although the staff are nice, they are overloaded with patients and can have 9 patients at a time. The food is barely tolerable and they make mistakes with orders. If you need water it can take close to an hour before you get it. The PT/OT staff are the only good thing about this facility. The nurses are nice too but too busy to tend to the patients except for giving meds. I would rate this place about 2.4/5.

Jack Lippmann's services were outstanding. He is professional, knowledgeable and caring. He went…read moreabove and beyond to process my father's case accurately and fast. Jack exceeded my expectations, and I am glad I found him. Thank you Jack Lippmann for your great service!

From the owner: Elder Care Services, Inc. specializes in preparing and filing difficult elder care documents. We…read morehave experience with many documents, and we are experts in all aspects of Medicaid. With our amazing customer service and our professionalism, you can be sure that we will get it right. Call today!

Horrible facility, inconsiderate, uncaring. Don't put your…read moreloved ones here. My mom died here.

IF I could give this place zero starts I would. II am extremely disappointed with the experience…read moremy parent had at Fulton Commons. From the moment we arrived, the condition of the room was alarming. The bedside nighttable had a white film on it that looked like dried milk. I ended up cleaning it myself with hand sanitizer and paper towels because I didn't want to place any personal items on a surface that looked so disgusting. The wall beside the bed was filthy, covered in dried blood and other stains (see attached picture). The staff was another major issue. The workers at the front desk were rude and acted like you were bothering them whenever you asked a question. If they even bothered to answer, it was with an attitude. On the positive side, the nurses, physical / speech and recreational therapists were nice and professional, but unfortunately, they were the exception. The private aid we hired to sit with my parent had her own disturbing observations. She said when she requested a diaper change for my parent, she was met with an attitude and the diaper wasn't changed for a shocking 7 hours--from 11 am to 6 pm. This is totally unacceptable, especially for someone who needs consistent care. After seeing all of this, it's hard not to conclude that this is a Medicare-draining facility more focused on cutting costs to maximize profit than providing decent care. A Cash Cow for the owners. If patients ask to be taken to the bathroom, they're told to just relieve themselves in their diapers. This is not only disrespectful but also likely contributes to unnecessary health problems like UTIs. If I had known how poorly run and filthy this place was, I would have never considered placing a loved one here. It's clear they're more interested in lining their pockets than actually providing quality care. I deeply regret this decision and would strongly advise others to look elsewhere. Would not recommend.

Everyone at The Grand Pavilion was very professional and caring. They couldn't do enough for my…read moremother. They helped her transition back to being more independent and able to take care of herself at home. thank you all for the excellent care you provided her.

Bad staff, food in questionable quality, I put my grandmother there thinking it's a reputable…read morenursing home but it definitely under deliverered and not worth your money

My father was in Mercy Hospital for almost two weeks when we recognized he was not going to make…read moreit. The Hospice at Mercy said he was not critical enough for their in-patient services, so we had the choice of Dad going back to his Assisted Living home or to a nursing home to die. Assisted Livings are a social model where people live who need daily assistance. Dad had been at the AL for 1 1/2 years at this point and it was his home. The hospital Hospice handed me a list of agencies that provide Home Health Aides for end-of-life work. The only option was to hire a third-party care agency to administer this kind of care 24/7 for as long as Dad lasted. After a maddening 2 days calling every agency on the list, THANK GOD I found Better Home. Right away, they were a cut above many of the agencies I talked to. The intake person was competent and thoughtful of my difficult circumstances and worked to guide me though several decisions. They also could provide experienced Aides within a couple of days as opposed to several agencies I called. Paying immediately before even discussing what was needed was the opening gambit from one agency I encountered! At the AL, we were so lucky to have the Better Home Aides who really knew their business. They were competent, caring, informative and experienced. Dying is hell and witnessing it is sobering. Dad lasted 1 1/2 weeks in Hospice and my brother and I were there participating in his care almost every day. The Aides welcomed our presence and educated us. They were respectful of our needs in letting go of our Dad. I am so grateful to BH for the massive assistance they provided. Especially, I want to mention and thank publicly Sonia, Victoria, Leonard, Delphine (overnight), the very kind intake nurse who came Day 1(cannot recall name), and everyone I dealt with in the office such as Karen and the Financial person (cannot recall name). Their competence across the board made such a difference during the maelstrom of dying. Dying at the AL had hidden costs. The Mercy Hospital Hospice Good Shepherd provided Medicare-covered Hospice Services such as having an RN (Jerry) very helpfully guiding us. GS also provided the bed, oxygen, and some supplies to get us started. They provide a mandated 13 months of bereavement services, also. The AL provided "Room and Board" (no board as Dad could no longer eat), cleaning, and did the massive amounts of laundry we had. They also lent an Aide here and there to assist turning Dad. Long term AL Aides who knew us came in to cheer Dad and us, but were not involved in the care at this point. The rest of the work and direction was provided by the Better Homes Aides I mentioned above. The 24/7 Aides were $32.50/hour, but that added up to approximately $5000 for the first week. The AL had already been paid for the month so this third-party care was additional. There was also lag time in getting needed supplies, so I had to go to a med supply store myself a few times. The hospital Hospice told me they would "pick up" 4 hours of care/day from agencies on that phone list that I was originally handed. That was eventually true, but I had to fight for that discount during the 1 1/2 weeks Dad was dying and I was at his bedside. I wholeheartedly recommend Better Home for many of the reasons stated above. There is cost involved but the competent help they provided was invaluable to our family.

My family has been using BHHC for a few years now for my 91 year old Dad in his home. My Mom is 90…read moreand has needed help to care for him. Overall, they have really helped care for my Dad in a safe, respectful, friendly way. Sometimes you have to try a few aides to find the right fit for your family - the right fit for us has been Blanca. Unesh is our aide coordinator, and he has done an excellent job with communications, and trying to find the right person. Raj is the Operations Manager, and he has been a big help guiding my family with perspective in the home aide industry, and with Medicaid decisions. He is always accessible and has also been a pleasure to work with. I hope to meet the owner one day - she is a former nurse, and therefore brings a great perspective to a company that cares for people in their homes.