My disabled senior sweetheart has been a resident about a month. Was discharged from hospital to…read moreRockville Skilled Nursing & Rehabilitation. Previously, she was in a different rehab facility. From what I can tell, Rockville is head & shoulders above the rest! Due to the virus, I have never been inside the facility. The exterior is well-maintained. From what I can see, the Reception area is modern and beautiful. My angel says the rooms are VERY nice! Given that I can't see my loved one, communication is so much more important. I want to full-throatedly commend the following people: Susan Welge (Administrator), Martine Samuels (Director of Nursing), Madonna (Nursing Supervisor), Nanci Waldman (Director of Admissions), Wendi Richards (Director of Social Services), Iana Casareno (MDS Coordinator), Amanda Fischetto (Executive Assistant), Debbie Bowden (Recreation Director), Kristi Barth (Director of Food Services) and Faith (Dietician), Pia Fucarino (Rehabilitation Director) and Dana (Speech & Swallow Therapist.) If I forgot anybody I am sorry. Also want to thank the various nurses and nursing aides. One in particular (Kathleen I believe) recently gave my angel her first shower in months. That is how long she was in and out of hospitals, er's and rehab facilities. Residents get sponge baths daily. Debbie (along with Kathleen) cut the knots out of her hair. It was knotted BEFORE Rockville. Rockville saw it and swiftly addressed it. Wish all companies were run like Rockville! The staff calls ME, instead of me having to call THEM! They are very proactive and always available. When she first arrived, I spoke with Nanci Waldman In Admissions. She explained the process. Then Susan Welge called, introducing herself. Wendy Richards was in touch soon after. Then Debbie Bowden. Debbie also set up a video chat so that I could see my sweetheart. That did us both a world of good. Thank you much Debbie! Get weekly calls from Susan and the staff. On a recent Sunday (her day off!), Susan went in to comfort my angel who was having a hard time dealing psychologically with her conditions. FYI, residents are tested for covid once a week, staff twice a week. Everybody is just a call or email away. They actually respond to you. They do not brush you or the resident's concerns off. Issues get communicated to management and resolved in a timely fashion. Everybody imho has been wonderful. Iana is great explaining medications and the discharge hospital's instructions and interfacing with doctors. Martine said if I have any issues to please have her paged. We have communicated many times by email and phone. Got several calls from Kristi and Dana about dietary restrictions and swallowing issues. Amanda (who will likely answer your call at the Front Desk) is also the Transportation Coordinator. You can hear the smile in her voice! She is very sweet and kind! She arranged an ambulette, driver and aide to take my angel to 2 important medical appointments. One is in Manhattan and one local. I'm amazed at how quickly she set them up! Doctors visit Rockville weekly. Susan even arranged for a company called Sight Rite to come and check her vision. They did. They are also able to dispense glasses. PT and OT have been fantastic. Goal is to get her walking like she did before her hospitalizations. They got her walking 20 steps in her room. That is a miracle! They also strengthen her legs and arms with resistance bands. She is making progress. Eventually they will get her to the on-site gym for more intensive PT. If I ever need a place like this, Rockville will be my first choice! Can't say enough good things. The communication is of utmost importance to me. Susan assured me my heart and soul will get plenty of TLC! Check them out at rockvillerehab.com. You will see a very highly-educated, accomplished and dedicated staff. Thank you ALL. Rockville is NE PLUS ULTRA!

The worst food ever. I was on a low sodium heart diet and all they gave me was ultra processed…read morefoods, canned foods loaded with sodium, and chemicals, artificial and genetically modified crap. The care was lacking in quality and quantity. I would ask for assistance for cleaning a wound i could not reach and all i got was " thats not my job" i was supposed to take 2 showers a week and had to beg for one. They couldnt even get my blood tests right to adjust my blood thinners. Terrible place .

Everyone had empathy, caring, so helpful during difficult times…read more I was so pleased that such care was offered during such a difficult time.

My mother is still in recovery and she is getting lots of attention from the entire staff. This has…read morebeen an ongoing situation and we are lucky to have been recommend this place for her. Thank you

This facility was a good place for rehab when I was there in 2015 for a broken knee. I was there…read moreagain in 2022 and it had gone downhill but was ok. Now I would not recommend staying there for over a week or two. Although the staff are nice, they are overloaded with patients and can have 9 patients at a time. The food is barely tolerable and they make mistakes with orders. If you need water it can take close to an hour before you get it. The PT/OT staff are the only good thing about this facility. The nurses are nice too but too busy to tend to the patients except for giving meds. I would rate this place about 2.4/5.

Exceptional facility. My son, Saurabh Chowdhry in Room 160 NW, window had a fantastic experience…read moreduring his 5-month stay there with the entire staff. Their positive attitude and commitment to patient care was evident. The nurse, Mathew was always willing to go the extra mile and his dedication was truly inspiring, Dr. John's and Nursing Manager, Therese's passion and understanding of our pain, Charu and Marie's, the PT and OT's willingness to work with him, social worker, Meagan's guidance and patience, Heather, the nursing assistant becoming his buddy, all of the reception desk staff (Unfortunately only remember Monica's name) made his long stay there possible. I do not know the names of all who helped him, but both my husband and I are grateful to Stern Rehab Facility as a whole.

Jack Lippmann's services were outstanding. He is professional, knowledgeable and caring. He went…read moreabove and beyond to process my father's case accurately and fast. Jack exceeded my expectations, and I am glad I found him. Thank you Jack Lippmann for your great service!

From the owner: Elder Care Services, Inc. specializes in preparing and filing difficult elder care documents. We…read morehave experience with many documents, and we are experts in all aspects of Medicaid. With our amazing customer service and our professionalism, you can be sure that we will get it right. Call today!

Horrible facility, inconsiderate, uncaring. Don't put your…read moreloved ones here. My mom died here.

IF I could give this place zero starts I would. II am extremely disappointed with the experience…read moremy parent had at Fulton Commons. From the moment we arrived, the condition of the room was alarming. The bedside nighttable had a white film on it that looked like dried milk. I ended up cleaning it myself with hand sanitizer and paper towels because I didn't want to place any personal items on a surface that looked so disgusting. The wall beside the bed was filthy, covered in dried blood and other stains (see attached picture). The staff was another major issue. The workers at the front desk were rude and acted like you were bothering them whenever you asked a question. If they even bothered to answer, it was with an attitude. On the positive side, the nurses, physical / speech and recreational therapists were nice and professional, but unfortunately, they were the exception. The private aid we hired to sit with my parent had her own disturbing observations. She said when she requested a diaper change for my parent, she was met with an attitude and the diaper wasn't changed for a shocking 7 hours--from 11 am to 6 pm. This is totally unacceptable, especially for someone who needs consistent care. After seeing all of this, it's hard not to conclude that this is a Medicare-draining facility more focused on cutting costs to maximize profit than providing decent care. A Cash Cow for the owners. If patients ask to be taken to the bathroom, they're told to just relieve themselves in their diapers. This is not only disrespectful but also likely contributes to unnecessary health problems like UTIs. If I had known how poorly run and filthy this place was, I would have never considered placing a loved one here. It's clear they're more interested in lining their pockets than actually providing quality care. I deeply regret this decision and would strongly advise others to look elsewhere. Would not recommend.

Therapy is fine. HOWEVER, just as some of the aides are wonderful and kind, others are nasty and…read morestand right next to you speaking their native language, and sauntering around like they have nothing to do. 3 meals served in 9 hours, then nothing. No snacks, etc. I can't imagine this isAn "award winner ". Knowing what I know, I would not have my family member here. It's humiliating. I'm here over 2 weeks, no shower. As a female, they send male CNA'S to change and clean me, which I refuse.

DO NOT. I REPEAT. DO NOT SEND A LOVED ONE HERE WHO CAN NOT ADVOCATE FOR THEMSELVES AND WHO WILL BE…read moreTOTALLY RELIANT ON THE STAFF!! At first review and first visit, it appears this is a nice place for your loved one to rehab. However, if you peel the onion back, you will learn that it's the complete opposite. If your loved one can wheel themselves around in a chair, can ambulate and wash up and eat without help, then it could potentially work. But if they cannot do those things, they will be in an extremely neglected environment. Do not trust what they say. When your loved one is there alone, with no one to advocate for them the experience is terrible. The worst. Neglectful and Unprofessional. Please take it from me. This was one of the worst ideas I had to entrust the care of my loved one to this facility. Believe the bad reviews! Negative Zero Stars.

My father was in Mercy Hospital for almost two weeks when we recognized he was not going to make…read moreit. The Hospice at Mercy said he was not critical enough for their in-patient services, so we had the choice of Dad going back to his Assisted Living home or to a nursing home to die. Assisted Livings are a social model where people live who need daily assistance. Dad had been at the AL for 1 1/2 years at this point and it was his home. The hospital Hospice handed me a list of agencies that provide Home Health Aides for end-of-life work. The only option was to hire a third-party care agency to administer this kind of care 24/7 for as long as Dad lasted. After a maddening 2 days calling every agency on the list, THANK GOD I found Better Home. Right away, they were a cut above many of the agencies I talked to. The intake person was competent and thoughtful of my difficult circumstances and worked to guide me though several decisions. They also could provide experienced Aides within a couple of days as opposed to several agencies I called. Paying immediately before even discussing what was needed was the opening gambit from one agency I encountered! At the AL, we were so lucky to have the Better Home Aides who really knew their business. They were competent, caring, informative and experienced. Dying is hell and witnessing it is sobering. Dad lasted 1 1/2 weeks in Hospice and my brother and I were there participating in his care almost every day. The Aides welcomed our presence and educated us. They were respectful of our needs in letting go of our Dad. I am so grateful to BH for the massive assistance they provided. Especially, I want to mention and thank publicly Sonia, Victoria, Leonard, Delphine (overnight), the very kind intake nurse who came Day 1(cannot recall name), and everyone I dealt with in the office such as Karen and the Financial person (cannot recall name). Their competence across the board made such a difference during the maelstrom of dying. Dying at the AL had hidden costs. The Mercy Hospital Hospice Good Shepherd provided Medicare-covered Hospice Services such as having an RN (Jerry) very helpfully guiding us. GS also provided the bed, oxygen, and some supplies to get us started. They provide a mandated 13 months of bereavement services, also. The AL provided "Room and Board" (no board as Dad could no longer eat), cleaning, and did the massive amounts of laundry we had. They also lent an Aide here and there to assist turning Dad. Long term AL Aides who knew us came in to cheer Dad and us, but were not involved in the care at this point. The rest of the work and direction was provided by the Better Homes Aides I mentioned above. The 24/7 Aides were $32.50/hour, but that added up to approximately $5000 for the first week. The AL had already been paid for the month so this third-party care was additional. There was also lag time in getting needed supplies, so I had to go to a med supply store myself a few times. The hospital Hospice told me they would "pick up" 4 hours of care/day from agencies on that phone list that I was originally handed. That was eventually true, but I had to fight for that discount during the 1 1/2 weeks Dad was dying and I was at his bedside. I wholeheartedly recommend Better Home for many of the reasons stated above. There is cost involved but the competent help they provided was invaluable to our family.

My family has been using BHHC for a few years now for my 91 year old Dad in his home. My Mom is 90…read moreand has needed help to care for him. Overall, they have really helped care for my Dad in a safe, respectful, friendly way. Sometimes you have to try a few aides to find the right fit for your family - the right fit for us has been Blanca. Unesh is our aide coordinator, and he has done an excellent job with communications, and trying to find the right person. Raj is the Operations Manager, and he has been a big help guiding my family with perspective in the home aide industry, and with Medicaid decisions. He is always accessible and has also been a pleasure to work with. I hope to meet the owner one day - she is a former nurse, and therefore brings a great perspective to a company that cares for people in their homes.

The owner is very thorough. Has many of their own protocols…read morein place,families and patients have to follow in their own home.

I started using Comfort Keepers a number of years ago. The aides were always responsible and…read moreresponsive to my needs. They were reliable and good people to have with me in my house. I would not hesitate to call on Comfort Keepera again.