So I should have gone with my own basic rules and not eaten at the restaurant attached to the hotel we were staying at, but the smells from the kitchen were pervasive and we threw caution to the wind to give it a chance. I have to say that I am very upset that I didn't trust my instinct and chose one of the other ten wonderful places we had checked out on our way there before choosing to eat here. The place almost seems as if it is staffed by three random people, all of which do not have a distinct role within the place. It was not clean which should have been my first warning when we walked in ready to sit down.
The menu looks innocuous enough and actually has some items that would be impressive if found at a normal place and are staples at legit Caribbean spots. Fortunately for me, I have several friends from the islands and have had REALLY Caribbean food many, many times and have a very good baseline to compare foods to. Let me start with the things that were good. Fried plantains were on point and the jerk wings were pretty solid. The oxtails were also pretty good for somewhere that otherwise was a hard fail. This is where things turn. The red beans and rice were dry, flavorless, and sad. You can see easily from the photo. Both of my daughter's meals were not even a third eaten. Everything they ordered was almost as if it was heated in a microwave, or left partially under a salamander. The marinara for the mozzarella sticks was also so cold that there was still ice crystals in it.
Then we get to the service. I have been to many places in my lifetime and it is hard to say what was the worst service-wise. However, I can definitely say that Caribana has the absolute worst service I have ever experienced in my dining career. We ordered, were never checked on, brought food forty five minutes later, never checked on again and waited a full hour before I stood up and went to the service bar to ask for the check. The people working there treat it like a hangout spot. Walking around talking. Shouting across the dining room, but never actually helping the customers. They also added a mandatory 18% gratuity to a check for a table of four, which is very bizarre in my opinion and is likely because they are terrible and it would otherwise be reflected in their tips. I am sure this is also why they absolutely don't try at all. The best part of my experience was the only thing they could screw up, the great beer I had from Revolution.
I have never said this before in a single review on here, but avoid this place at all costs. Crappy food, crappy service, and expensive for a load of crap! read more