DO NOT TRUST DESERT FINANCIAL WITH YOUR BUSINESS ACCOUNTS!…read more We were victims of check fraud, where someone stole and forged a check from our account. Desert Financial CONFIRMED the fraud--yet they REFUSED to reimburse us because of an absurd policy that requires business account holders to report fraud within 24 hours. This policy is ridiculous and unfair because most business owners do not check their statements daily. Fraud is often discovered weeks later, yet Desert Financial blames the victims instead of protecting them. We have filed complaints with the CFPB, NCUA, and Arizona Attorney General's Office, and we are prepared to take legal action if necessary. If you are a business owner, DO NOT BANK WITH DESERT FINANCIAL. Their fraud protection policies are weak, and they will NOT stand by you when fraud occurs.

Credit unions are great! There are some great employees here but some appear as though they would…read morerather not assist you. I am grateful they have a line of credit option available for just in case/emergency services. There are a lot of perks, such as wills and trusts services. You do not always have to deal with the people in branch, they are great at customer service over the phone and online.

Abraham Carranza is amazing. I had an issue he couldn't solve on a Saturday because that department…read morewas closed and is only a Monday- Friday. He's said he would find out what was going on with my account and contact me as soon as possible. Behold first thing that Monday I received a call and he had worked everything out. He's a man of his word and I really appreciate the level of communication and confidence associated with the customer service I received. Thank you!

I put 1 star because there's not an option for 0. The institution blocks purchases on line. They…read moresay fraud prevention. I have been blocked from ordering food, baseball tickets, instacart, door dash, and Grubhub. They are fired! I'm tired of them CBing.

Been with NFCU for several years, and I never really had a problem. Much better than USAA these…read moredays.

Melanie helped me with a Western Union sending today. I gave her all the information needed, when…read moremy wife went to pick up the cash she was told it was sent wrong, called the 800# and was told it looked fine and to have my wife go find another western union, told her not an option, what needed to be done was have my name as sender, she argued with me that Navy Federal was sender. My wife was totally inconvenienced - PHILIPPINES requires a name, Crystal from Navy Federal states that's not going to happen. ZERO stars for Navy Federal and shame on you!

I visited Desert Financial Sun City to open an account for my permanently disabled adult son. I…read morebrought his ID, Social Security card, birth certificate, guardianship paperwork, and Social Security representative payee documentation. Instead of assistance, I was publicly questioned, my son's disability was loudly discussed in front of others, and staff repeatedly insisted I lacked required paperwork while being unable to identify what that paperwork was. I left feeling embarrassed and treated like a suspected criminal. The same documents were accepted by Chase 20 minutes later. As a longtime customer with accounts and a vehicle loan, I have moved my deposits elsewhere and am refinancing. Desert Financial's handling of guardianship, disability-related matters, and basic customer service was unacceptable.

If I could have given them a 0, I would have done that. I found it hard to believe this credit…read moreunion could not have found employees that weren't so incompetent. When I tried to open my accounts, I was told i needed certain information I didn't have, so twice I had to go home, get the info & bring it back. Both times I returned with the info, I was told by a different employee I didn't need it. Then, I tried to add a second party (my financial power of attorney). I was sent home for additional informatio, which I brought in. After that, I was told my financial POA needed to temporarily remove her credit freeze, which she did. Having jumped though each hoo, we then returned to to their office finalize matters. We were then informed that she couldn't be added to my account. Too bad I wasted all that time and effort for nothing!! Please, please, please, do not use Desert Financial You will regret it!!!!!

I would like to thank...Josh Seyfert for the excellent customer service.!…read moreHe was very knowledgeable. This will definitely be my #1 dealership. THANK YOU AGAIN JOSH SEYFERT!

Wow, So many negative reviews here. I wish I'd known sooner. Or at least learn from my past…read moreexperiences with their service.. when my RAM 3500 was in their shop, leaving the DEF fill line disconnected. Now my truck is back in their shop. Concerns with knocking sounds under the mid to rear of the truck. However the tech tells me it's the engine mounts. Does anyone else feel like they are being scammed into services that are not needed??

Sierra Pacific is the place to go for car loan, 100%!!!!!…read more Terri is the super star and forever my hero. I had a very stressful situation in a span of 2 hours and she totally solved the problem. I would recommend Sierra Pacific going forward to anyone who has any type of banking needs. Depending on the time of year you visit or open a new account, they could be offering attractive perks as well!

If you are looking for a car loan, Sierra Pacific Federal Credit Union should be one of the 1st…read moreplaces you check out. Working with them is a breeze and they offer incredibly competitive rates. I had the pleasure of working with Terri and she was very communicative, answered all of my questions quickly, and provided me with great advice. Her service was impeccable and it really made the loan experience simple and easy on my end. I 100% recommend using Sierra Pacific for your loan and banking needs - you will not regret it!

Anthony, Alejandra, and Bri are always so helpful at the teller line, and Heather and Bri were…read moreamazing in opening my new savings accounts for my wedding funds!

I joined in 2006 and for years and years I never stepped foot at a branch. Due to personal matters…read moreI have visited this branch about 4 times in the past few months. The staff is very friendly and professional. Briana Hughes has helped me greatly. I stopped by for a complicated personal matter and she was caring and compassionate, and helped me find a solution for my issue. They provide some additional services for members, which include document shredding, and cashing out coins (with no fee if you select gift card).

Spent the last 6 months trying to find a nice used car for myself. Months of scouring car websites,…read moreon the phone back and forth, and plenty terrible experiences at dealerships. Prestige auto was the light at the end of the tunnel for me, where ultimately I was able to walk out with the perfect car. Levi and his team are amazing. Made us feel so welcome, and made the process easy. As a woman buying a car, it can be very anxiety inducing. Salesmen constantly pushing you to spend way too much money on a car that's in terrible condition, tacking on all these dealership fees as if i don't pay attention to that. Prestige auto was a breath of fresh air in the car market, and took so much stress off my shoulders. I left the dealership happy not only because I got my car, but because I know my money went to the right people. Cannot recommend this place enough !!!!

Let me tell ya about this place...Prestige Auto Broker. My wife and I just purchased a 2018 Kia…read moreSoul from Levi. This was hands down, THEE BEST auto purchase experience I have ever had. My wife would always tell me how she hated to go anywhere to purchase a care, and she even praises Levi and Prestige. I have personal spoken to several members of the Prestige team and ALL were extremely friendly, educational, and accommodating. It did help that I already knew what car, however, from introduction to driving away was only an hour. Levi is an amazing person, friendly, straight forward and honest. Did I get a great deal? No, but I did get an extremely fair, good, deal, and I honestly do not feel either one of us got screwed. I would HIGHLY recommend Prestige Auto Brokers and Levi. They have so many beautiful cars available and I truly believe their word is their bond. Thank you Levi and Thank you Prestige!