I was very disappointed with the customer service I received during my recent visit…read more I stopped by to purchase six 20-pound bags of ice. Due to a spinal fusion and permanent lifting restrictions, I am unable to lift more than five pounds. I politely asked a lady (short, petite with dark hair who identified herself as the manager if someone could help me load the ice. Instead of showing empathy or trying to find a solution, I was told that she could tell me where the ice was but couldn't lift it for me. I explained again that I physically could not lift the bags at all. Rather than attempting to locate another employee, I was left waiting for approximately 45 minutes. What made the experience especially upsetting was the attitude. I felt dismissed and judged based solely on how I looked. Because when I asked, she actually looked me up and down. Her eyes scanned me as if to judge my ability to get my own ice. Just because someone appears healthy doesn't mean they don't have a disability or medical restriction. Disabilities are not always visible, and customer service should reflect that understanding. Ironically, an employee from the register--the same person who was there all along--eventually came over and loaded all six bags into my car without issue. Had that happened from the beginning, this entire experience could have been avoided. I shop at this location because it's convenient and carries products I need, so I'll likely continue to visit. However, I sincerely hope management takes this as an opportunity to improve customer service and provide better training on assisting customers with disabilities or medical limitations. A little kindness, empathy, and willingness to help can make all the difference.

Awesome customer service so friendly and accommodating especially…read moreRiley and Hunter! Great selection and prices, clean and organized.

I came here with a Relative who needed to buy supplies for their Food Business. They recently…read moreopened up this location. They have all you need for your Food or Restaurant Business and the store is clean and organized. The Staff was welcoming and friendly.

I had an amazing experience at the west store in Balto County. Met Riley who gave me specialized…read moreprofessional attention. His knowledge was awesome and he really knows his stuff! Go see him you will be very impressed. Clean and well stocked store!

I love this place but it's my secret. Enough said. Period. Find out for yourself if you're a…read moreserious cook who cares about the food you make and not the bougie brands of equipment you have in your kitchen.

My first trip to this place, i bought dough mixer on jan 19 2021,, Axis brand, The manger says its…read morereally good brand. I brought it home and it runs for no more than 5 second and it stopped that was evening, so I called next day and they said to bring it back , so they can look at it. Her name was Jennifer, she was very nice . So they said its fuse burnt out. I have no idea, its a brand new dough mixer and first day the fust burnt out, normally the other store will either refund money or give new merchandise. But they just replaced the fuse and gave it back to me. When i bought it this one didn't have box so i want to make sure its brand new. The manager said its brand new. but when i brought home there was scratch on the bowl , also the Asix brand name was just glued poorly just came off. I did ask the sales lady Jennifer about return policy she said there is no return policy. so Now i am stucked with poorly made dough mixer which is no use for me . 1 it don't do its job, it makes noise after few second once dough is bit mixed. i need to return this help me, thank you kesh shakya 202 213 8399

As an event decorator, I absolutely love The Restaurant Store (RS)! Instead of on-line shopping,…read moreespecially when I need something NOW, the RS is less than 7 minutes from my front door. They carry a multitude of event decor for my table settings which keeps my budget-tight brides and those hosting parties within their limits. For the crafter in me, the pricing of stemware, place settings, or other table decor allows me to monogram family logos, initials or add a personal touch to my events and raises the level of elegance at or below budget. Helpful staff is always on the ready and I have never had more than a 5 minute wait to checkout and be on my way. The store has ample parking, is well stocked, bright, and always clean...and did I mention they're in my neighborhood?!?!?! A++ rating from me. Plastic cocktail cup from the Restaurant Store monogramed with family name & logo (battery tea light use only). Given as memory of event to guests.

Outstanding customer service and an extremely competent staff. Please check out my Google review…read morefor a detailed review of my shopping experience today. I highly recommend this store for all of your business supply purchases.

Gilbert's was amazing. I needed to replace my old commercial refrigerator. They came out to take…read moremeasurements and recommended a unit that would suit out needs. They kept in touch every step of the way. They were able to remove the old unit and bring in and set up new unit. Both delivery men were very professional. I would use them again and hightly recommend them.

This place is a gold mine of neat stuff for your kitchen. I…read morethought Gilbert's Restaurant Equipment was strictly for the food service industry, didn't know they had high end cookware that you can't find in department stores.

This is a big warehouse, you can find almost anything you're looking for!…read more They are not a organized as Sam's Club or Castco However their prices are cheaper and you get great service there! Ms Glady (Receptionist Manager) who signed me up as a member over three years ago is extremely friendly, smiling and very helpful lady! Hope to see all the staff like her! I am really pleased shopping here!

Compared to Capitol Heights or Alexandria this location is the ghetto-stepchild of Restaurant…read moreDepot. Sour attitudes (not all around-- tatted up dude was quite pleasant and there were a couple of other friendly faces), and inventory was lacking. No napkin dispensers? I thought this is a restaurant supply place. I will never go here again unless it's my last option.

We stopped by to have a look and they do have a pretty decent collection of dinnerware and China. I…read morebelieve they are primarily a restaurant supply place, but they do have a retail outlet, although not best suited for an individual retail purchase as they are pretty expensive but there are still some good deals to be had if you're looking.

The merchandise is great quality. I love snooping around for unique hostess gifts, pieces for…read moreentertaining and kitchen tools. The company is family owned and it is a great corporate citizen supporting many worthy causes.

I had a very disappointing experience at Home Surplus today. My husband and I arrived around 3:10…read morePM, ready to place an order, but the customer service was completely unacceptable. There were several associates sitting at the desk engaged in personal conversations, some of which even included profanity--something that is highly unprofessional on a sales floor. We spent about 25 minutes walking around the store, clearly visible and ready to make a purchase, yet not a single employee greeted us or offered assistance. Even standing near them did not prompt any acknowledgment. It felt as though helping customers was the last thing on their minds. What made the situation worse was overhearing an inappropriate conversation between an associate and a male customer, which was not suitable for a professional retail environment. At that point, I became frustrated and decided to leave around 3:35 PM without making a purchase. No matter if a customer is spending a dollar or thousands, everyone deserves to feel valued and respected. Unfortunately, that was not the case here. I will be taking my business elsewhere and will not recommend this store based on this experience.

We were hoping for a great experience at Home Surplus! All initial interactions were great! The…read morewoman that helped us design our kitchen was great! Ordering was a long process, but very smooth. My husband and I ordered cabinets that were currently in stock in the warehouse purposefully because we were under a time crunch. All cabinets were supposed to be delivered on time together a few days after placing the order. Very little communication on when the delivery was going to take place. And then we were missing multiple cabinets (even though they were in stock) plus another badly damaged cabinet, which then needed to get replaced. We called multiple times and got the run-around concluding many phone calls with them needing to check inventory and will give us a call back. No callbacks were made. We were even denied speaking with a manager, when things just weren't getting resolved. 3 weeks after our initial delivery date we were able to receive all cabinets. Those that had to make the deliveries again due to a business mistake were very bitter and again not very communicative. Today, our contractors were to place the hardware on the cabinets. Come to find that the hardware that we received was incorrect. For the amount of money we paid for "in-stock" cabinets...was definitely not worth the headache of getting our order.