The staff should be ashamed to not help the patients when they need assistance. I was there many times watching people ask for help and staff walking away telling them it wasn't there responsibility. Disgusting staff. read more

My husband did cardiac rehab here when it was owned by Meridian. It was very nice then. It's gone downhill since, by all appearances. I suppose there are worse places; this is the only nursing home I've ever been in and I hope it's the last. On the positive side:It's clean and doesn't smell bad. The food is decent. The staff is a mixed bag. Some people are friendly, bright and competent. Others are going through the motions. One night I needed to be changed, and while an aide changed me, all she did was point and grunt whenever it was time for me to turn over. When I turned over at the wrong time. When I thanked her, she grunted something and left. Weird. I would not recommend this place for the easily cowed. Some people who handle us are gentle and respectful; some are not. I have yet to get the same meds every day in the same dosages. If I question this they say that they go by the computer(I guess some tech at Jersey Shore misread something on my meds list). Thankfully there are wonderful professionals here for whom the patients are not the lowest people on the totem pole. The psych ANP finally changed what was on the computer and tonight I hopefully will receive the right dosage without having to argue my case yet again to a new nurse. We'll see. I will update this if I don't get thrown out in the meantime. But seriously, they need more staffing and more development of the staff. Another thing: there is a complete lack of transparency in the organization. If you are trying to contact a person responsible for something or simply complain, good luck! All I can see are vents like these on Yelp and Caring.com. Later. read more

There is a caregiver name Teedy Rashid C.N.A she help my mom to take bath even in tiny shower room. And suggests us to make writing board to communicate with my mom who only speaks Chinese. Thank you for her wise idear. read more

I would give it zero stars if I could. Don't send your loved one there. This is a Medicare 2 star facility. They are severely understaffed.

The care that I'm receiving from the staff are Excellent! They're very helpful and compassionate to make my stay as comfortable as possible. I'll will recommend CareOne Rehab Facility to my friends and family! read more

No rehab / nursing home is perfect. I've seen many bad ones. Honestly, the most important aspect are the people that they hire. Compassionate and caring aids and nursing at these sorts of facilities is paramount. Care One has great staff.. the facility is clean, the food is good. Overall, I highly recommend this plac read more

My mother came out of CareOne at Wall in worse shape than she came in. She spent three weeks in the hospital with sepsis after a foley was backed up and neglected, causing an infection which spread to her kidneys. This resulted in a life-threatening sepsis infection compounded by Covid. The staff was insistent that Mom must have gotten the infection in the emergency room, despite the obvious progression to almost her lungs. This negligence also effected Mom's therapies, which were nonexistent while we paid out of pocket costs. After a care conference during which we agreed to pursue therapy options covered by insurance only, we were hit with a surprise bill for those therapies - turns out the staff proceeded without seeing what was approved under her plan, and without consulting us on what she was receiving that would not be covered. The lack of communication is astounding, as we consistently had to request updates multiple times before we received responses. However, the staff was very good about following up on payments, even communicating their unpaid status weeks prior to the statement due date. Additionally, an orderly stepped on Mom's glasses while they were on the floor, and though we were told CareOne would take responsibility for the costs of replacement, we later found they were being held at the optometrist because they were also not covered by insurance. Whereas the accounting department is diligent in their communications, I have not received any response from social workers or other staff to resolve these issues, and management deflected all responsibility for my mother's severe infection and lack of care. While some of the nursing staff was wonderful, I cannot in good conscience say that anyone should take a loved one to CareOne. read more

Avoid this place at all costs if you care about your family member. The place is dirty, outdated, and needs lots of repair. The food was disgusting and they never got the order right for my mother. I heard every excuse in the book from they ran out of something to the bananas are green to they forgot the yogurt and the coffee was cold every morning. The care was pathetic. If I heard one more time they were short staffed I was going to throw up. I don't understand why you would take a patient if you're short staffed and can't give them what they're therefore which is therapy. We have been waiting for a callback from two nurses for two weeks to get updates on my mother but now she has been released which they didn't wanna do because Medicare pay for additional two weeks so they said why would you take her out. The staff could care less administration could care less and I believe if you stick your loved one in the middle of the highway they will get better care than at care one. I filled out another survey received a call yesterday on a Sunday from somebody at Carol one in customer care and they wouldn't even let me speak. They just wanted to tell me how I was wrong all the time. Please do not go here. If you care about your loved one. read more

My aunt was in CareOne at Wall for over a month. First she was in rehab then her condition worsened to the point that she was on hospice care. I don't even know where to start to describe the amazing care she got there. We looked at a few facilities and decided to keep her in Wall because of all of the wonderful nurses, aides, rehab professionals, speech pathologist, social workers, etc.. in Wall. Their compassion and expertise are exceptional. The facility is bright and clean and everyone always has a smile on their face with a positive attitude. They also have excellent Covid protocols in place. Our family has a great deal of experience with long term care facilities and this facility is one of the best we have seen. Shout outs go to CJ, Angie, Anne, Beth, Tiara, Frank, Amanda, Ashley, Billy, Carmen, Paul, Serge, Lov, and anyone else I may have inadvertently missed! The facility is so well staffed it's hard to keep track of everyone! Thank you's go to everyone for keeping my aunt comfortable, clean and pain free; and helping us go through such a difficult time. CareOne at Wall is an exceptional facility and I highly recommend it. read more

The place looks nice, it was clean, and my Mom liked the food. When I arrived the nurse had the medicine cart outside my Mom's room. I said "how is she doing"... She said "good she's in Physical Therapy (PT)". I went to PT, they said she went back to her room...Long story short she was on the floor in the bathroom of her room. read more

My Mom who is 92 yrs old with 2 strokes went to Care One in Belmar NJ for a week. Less then 48hrs of being there she's in the hospital with stiches in her head because she was left alone in her room unattended. My mom needs assitance with everything and is cognitive impaired. She fell when she tried to get up. I still have not recieved any call from anyone at Care One to ask how she is. I called and was told by the head nurse that I wasn't a contact person and she could only speak to my father. I proceeded to tell her that my father has been dead for over 30 years and she had the wrong patient. She then proceded to ask for her birthday and realized she did have the wrong patient. Nurse proceeded to read notes of the fall. Very cold and nonconserning almost robatic. It's now 18 hrs later and l'm still waiting for Care One to call. Let's say I don't have high expectations of this. Maybe this Yelp review will help. Anyone thinking of using this facility please don't! Your love ones safety is at stake. read more

Beware, deceptive practices to make money and poor care. There is a follow-up to this review claiming a Don reached out which is untrue. I called Care 1 and spoke to Robert. No one reached out to me. No one can provide me with a contract signed by my mother or I detailing the terms of the wheelchair rental. 3 years ago I would have given CareOne at Wall a 5 star review, not now. We chose to send my mother there after her hospital stay last November/December 2019. The facility's service had declined drastically. It was understaffed, dirty, non-responsive to requests, their laundry service was pitiful (I washed moms clothes every night, they never picked her clothes up). Also, one aide that played a power battle with Mom; controlling speaking harshly & insulting Mom if she did not do everything the way the aide told her to. We asked for someone else to be assigned to mom, we were told our request would be honored, the next day the same aide was with mom. Also, mom was put in rooms with disruptive roommates with serious health issues which was stressful and Mom got no rest. Tragically the first roommate died one night. The room was a ruckus with emergency personnel attending to the women - while this went on my mother was ignored in her bed. When it was over and the woman died they remembered Mom was there and moved her out of the room. The second roommate yelled out all the time, blocked mom and our family with her wheelchair so we could not get out of the room. We had to call the front desk to have someone come down to get her out of our way. We asked for Mom to be moved twice, were told she would be moved. She was not moved. The reason that I am posting this review 6 months later - last week I got a call from a rental supply company wanting their wheelchair back. They claim Mom rented a wheelchair from Care One at Wall. When Mom was released from Care One at Wall they had arranged for her to take several medical items with her telling us nothing more except they were hers and insurance would pay for them. They never asked us if we needed these items, they just arranged for them We did not need a wheelchair, Mom had two in her garage already. Yet this stuff was delivered to Moms room before we arrived to pick her up and we took it with us when we left with the understanding that it was fully paid for by insurance. What they did not tell us, and we did not know, was the wheelchair was a rental. And even if Mom was informed while we weren't there, she had dementia so what good was telling her when there was a strong possibility she would not understand? Mom died in May. Last week I got a phone call from Ocean Home Health Supply wanting their rental wheelchair back. My response was we didn't rent a wheelchair from them. I called Care 1 at Wall and spoke with Physical Therapy. They said they would call Ocean Home Health because Mom bought the wheelchair, not rented it. One week later I'm looking through Moms insurance claims and I'm seeing a $90.46 rental charge each month for this wheelchair. I called Care One at Wall and spoke to physical therapy to learn the results of their call to Ocean Home Health - and the physical therapists response was the chair was a rental and if we bought it I would have to produce a reciept to prove it. My response was Care One at Wall needed to give me the reciept because they arranged for this without our permission or knowledge nor did they inform us of the rental details. That was the end of our conversation. And, I called to speak with a superior who did the best he could to help, he is new, and told me to call the provider. I am expected to resolve this situation Care One at Wall created. I called Medicare, the terms of this rental wheelchair is the monthly rent is $90.46 for a total of 13 months. In the event of the death, return the rental property. Due to the fact Care 1 at Wall did not tell us this was a rental, that it was a wheelchair Moms insurance bought for her, we gave the wheelchair to the independent living facility mom was at when she died. Consequently, if we can get that wheelchair back from the facility we can give it back to the provider. If not the estate is responsible for the remaining 9 payments = $814.14. Add that to the 4 months already paid ($361.84), the total cost of the wheelchair = $1,175.98. I googled the cost of a wheelchair, this was a standard wheelchair with no fancy gadgets, the costs ranges from $100 - $200. So the question is, why would Care One at Wall arrange for Mom to rent a wheelchair at a cost five times its worth instead of having her buy it? The answer to that is basically to make money off of a sick elderly womans insurance. I am disgusted. Our family and mother were taken advantage of at a time when we were under great stress. I will never forget this and will be sure everyone I know is aware of what could happen to their family member if they end up at this facilty. read more

This place LITERALLY tried to kill my grandfather. He's on comfort care with pneumonia, ON CHRISTMAS EVE, on his very first arrival date from the hospital. I went to visit him early this evening, I stayed until visiting hours were over and then left. HOWEVER..... my mother and stepfather were on their way. But they didn't know that. I gave my mother the security code to the elevator, and what did my mother and stepfather find??? Nobody. Nobody working the floor, the nurses station abandoned. But when they went to my grandfather's room there was my grandfather.... lying bare on his bed, no clothes, no blankets, no comfort, and with the WINDOW OPEN!!! It is 35 degrees outside!!! They spoke with a cleaning lady, she was the only person they could find and she barely spoke English. They covered him up and closed the window Then they ran home I went back there to confront them then called the police. The police came and investigated, my grandfather pointed and told the police they opened the window. He was crying and squeezing my hand for help. This LITERALLY just happened. On Christmas Eve. I'll be back all night tonight checking on him, and then getting him the hell out of there. If you LOVE your loved ones, DON''T EVER GO TO THIS PLACE. 12/29/2018: They desperately want me to change this review.. okay I will. Now that my grandfather has passed. This place is horrific. He was too weak to move, so I had to pretty much move in and stay by my grandfather's side 24/7 to ensure he was cared for. The first night, after the initial review, the nurses said they had to change him and asked me to step out of the room. I said absolutely not. They looked at each other and then tried using their body to hide the completely soiled diaper and 6" off padding under his butt to soak up excess urine. They were very harsh moving him as he screamed out in pain, even though I was standing right there. Then when I saw he was very fidgety I went to the nurse and asked when he was given his medication last. He was discharged from the hospital on ativan and morphine. They had no medication to give him!!! They never planned on giving him any. They had to call someone at 1 a.m. for medication and I held his hands for an additional 2 hours while he groaned in pain and fidgeted with his blankets until it finally arrived. The next few days were hell. The nurses are cold as ice and cruel to their patients. If you need one at night they are nowhere to be found. I firmly believe they tried to kill him. Why? I have no idea. But thank God my mother and stepfather came late that night and saw what they did. He is too good of a man to die like that, nobody deserves to die like that. Like I said before, if you love your loved one, and want them to be cared for, THIS IS NOT THE PLACE TO SEND THEM. read more

Rude, uncaring and unprofessional. They do not care about their patients. They leave them unattended in pain, sick and cold. When questioned they blow you off like you have no idea what you're talking about. Had to beg for an ambulance to be called. Loved one is now in the hospital. If they know you're coming they pretend to care, it's the surprise visit that you find out the truth behind this horrific place. DO NOT SEND YOUR LOVED ONES HERE! Looks are deceiving. read more

So my SIL has been in this facilty since Feb 12, 2020 due to multiple TIA's welllll 1. Confusing an already confused person is frustrating enough. 2. Food orders are incorrect 85% of the time and luke warm at best at any meal.... 3. She had someone else's clothes on when she had her very own brand new clothes in the closet and nobody could explain it! and now the LATEST AND GREATEST a friend of hers was there this past Saturday evening while she was in the dining room and a Nurse approached her stating it was late to be seeing her in the Dining Room and it was time for her INSULIN SHOT!!!!!!!!! she isn't even a Diabetic :(, now that is the icing on the cake she could have been harmed for getting insulin and what about the patient that actually needed the insulin did they receive it????????? I can not wait for her to be released this week! I will be speaking to the Administrator in Charge today when I get there as she had promised to handle all of the issues we had and todate none had been fixed and to find out this morning that this insulin incident happened on Saturday I am PISSED OFF!!!!!! read more

Your reStay far far away, My Uncle was here for 3 weeks in December 2016 They charged us 12k a month. They also advised us to get a one on one for and additional $400 per day. A Joke all they did was play on cell phones and steal our money..... We did as they recommended, lets see he fell out of the bed under 24 hour one on one care, was left in a dirty diaper for 10 hours plus daily, not cleaned daily, left in dirty clothes for 4 days at a time, found blood stains on his sheets several times. (Bio Hazards) due to IV. You would think for that amount of money he would he treated great. He was treated like a piece of trash. He passed away there, wife was called 35 minutes after he was given morphine for the first time. The neglected him and eventually killed him. All this place wants is money people are just another piece of meat. More to come. I will expose them to the media... read more

Had a billing problem, that would of been simple to correct, but admissions was uncooperative, and did not return calls. Caution STAY AWAY FROM CAREONE IN WALL,NJ. read more

I know there are good and bad experiences in all aspects of life but I have to say my family had an amazing experience with CareOne in Wall, NJ. Last summer our brother was taken there after a long stint in the ICU and was on a trach, could not walk, and was in poor health. After researching some horror stories we visited care One and were greatly impressed! Megan handled everything and he was set up with an amazing team of nurses including Sue, Michele, Rebecca, Joey, Sandra and Khushboo, as well as amazing physical therapists Elaina, Devin, and Tracy! His aide Yolita quickly became a favorite of our family! Working as a team they got him back to a place we never could have imagined! The facility was clean and bright, and the entire staff was always cheery and helpful! Kudos also to the women at the desk who were always very kind and helpful. His case manager Victoria and social worker Beth did what they had to do dealing with a horrible insurance company and making sure our brother got the proper care he desperately needed! He was there for two months and we honestly didn't know how much he would improve. They really did an amazing job! Although he is still seeing doctors and going for therapy they brought him back to a place we never thought he would be! We thank you and we will always be grateful to all of you! read more

Horrible experience from start to finish. From not making sure a diabetic patient was eating, to not feeding her lunch one day and sent her out in ambulance (unattended) to a doctor's appointment that my brother and sister and I were not made aware of. She was dropped off and left in a doctor's office for about 4 hours. Our mom had dementia, was diabetic and not fed lunch that day, and was left sitting there all day in her wheelchair waiting for her appointment that no one told us she had. Again, left unattended, after she had recently fallen out of her wheelchair in Care None. And how did we find out about this??....when the woman came in to bring her dinner while we were visiting, she said to my mom, "oh you are back." Back?? where was she? The woman preceded to tell us she came in to bring my mom lunch and she wasn't there. My brother and sister were there every day to visit, every day. And if we couldn't make it, our aunt went. We were not absentee family...so why did Care None send our mother alone to an appointment we knew NOTHING about?? There is not enough time or room here to explain our awful experience with Care None, and the administration is the problem. It starts there. We even had a difficult time getting her out of there when we wanted her transferred somewhere else, they didn't do the things they needed to do in a timely manner. Yet.....they wanted our money real fast and even sent us a bill for that ambulance ride we never authorized. Do not use this facility at all. Again, too much more to say but thing about that...they sent out a dementia patient, all alone, by herself to an appointment they told her family nothing about. We would have gone with her. They sent her, a diabetic, unfed out for 4-5 hours. She was wheeled into the office and left in her wheelchair, unattended, after she had just recently fallen out of the chair. What if she had gotten up out of the chair and walked out the door? And..the Care None administration really saw no problem with any of this. read more