My mom passed way last week. Everybody I came into contact with were extremely companionate and…read morecaring people. They have gone beyond of what would be expected from a medical service. It was very difficult and stressful time for my family and they made it a little easier. Nobody wants to think that the time will come when they have deal with hospice care but if it does happen, you want to have people like the once I dealt with to help you through. Thank you again for your patience, care and understanding Izabella Z

Terrible to work for. No idea how to schedule or manage a business. They only care about how many…read morepatients they have and put strain on the caregiver's by making them start in one place drive 45 minutes somewhere else then come back to where you started then drive another 40 minutes somewhere else. I worked for great agencies with almost 100 clients and never ever was scheduling like this company. And PTO ? What's that? You can't even take it even with 6 months notice because"they are short people". Who knew the future could be predicted ‍ Nothing but headaches. Forget about a patient you can't handle. They don't care. Do yourself a favor find another agency. This one is a headache

These amazing folks came into my home when we needed them the most. Their staff was available 24…read morehours seven days a week and I never ever felt alone. End of life care is very frightening for our family but I cannot express to you how this team surrounded us with their arms and education and made our loss a gentle passing. I highly recommend.

I was getting ready to place my mom in hospice care when her physician recommended I reach out to…read moreNJ Health and Hospice. Although we were dealing with all of the emotions of end of life, the team at NJ Health and Hospice was professional, empathetic, and provided everything my mom and my family needed to get through this difficult time. Amazing people!!

I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

HORRENDOUS! Nurse Belinda and aide Betty were amazing. Short of that the management dropped the…read moreball on everything. Continuous care nurses were ordered by the doctor. They were a No Show/No Call! The Executive Director wanted to change the doctors order because she couldn't fill the staffing. We had to fight for everything we needed to care for our loved one and supplies came days later (some too late). Involvement with this agency caused trauma to the family, on top of our loved one dying. The Executive Director was condescending and runs a very disorganized hospice care agency. STAY AWAY!!!!

My husband had 2 brain surgeries (mets to brain, with lung cancer primary) since January 8, 2021 at…read moreSloan Kettering in NYC. . On May 7th, He was admitted into Allaire rehab not able to walk, talk or use his right arm. The staff was incredibly wonderful and attentive as well as he rehab team. He has made tremendous progress and was just released today on July 6, 2021 being able to walk unassisted w/ a walker, talk much better and right arm had improved immensely. We really didn't know where his progress would go considering the extent of his surgeries, etc but can honestly say we are so impressed with ALL his progress in such a short period of time and all thanks to the entire staff at Allaire. We cannot thank them enough and are so grateful they have such an amazing rehab program. My husband also made some great connections w/ some of the residents & staff there and we both plan on paying them a visit periodically with some goodies as my husband loves his cookies and cakes :) Thank You again!!!!.

As a long-term patient, almost a half Mill in rent to keep me here. Took me over a year to figure…read moreout they weren't helping me find a surgeon only telling me they were so I wouldn't look for myself. When you have a stroke you are in a fog for an indefinite amount of time, 18 months for me. Not one single night's sleep up until a few months back. Workers will make sure to wake you up if there is another patient in the room and they are getting anything even as simple as a diaper change at midnight! I had a roommate that would have had another stroke if I didn't chase nurses for almost a year reminding them that his meds needed to be crushed and in putting! Since it was never put in the computer. They hire convicts which is cool around HIPAA stuff. And if you complain, they will find a way to hurt you. I let them know I've had to involve the state as a nurse lied trying to put me into a psych bored over it personal beef and my being too annoying! Annoying like, mentioning the patience they ignore who have puddles under them while they watch a movie on their phone, you know annoying. I have multiple legal things that I now have to address, I'm contacting a state ombudsman. The least of which is not just the lying in order to keep me indefinitely. We have attempted theft of my disability money. So I wanted to wait until I was closer to leaving, but here's the next big fight in my life. Pray for me and if you have family here you better really be available, cuz you can't even get someone on the phone here passing around 8:00 at night

The Jewish Home was our mom's last home on earth as she suffered from dementia. She was treated…read morewith love, care, respect, gentleness and compassion. Our family will forever be grateful to the entire staff for making her transition peaceful and smooth. We were treated equally as well and there is a special place in heaven for all who cared for mom.

Quality of care is poor. Commitments to care is poor. They are more concerned about billing you…read morethen you getting healthier

I am completely shocked at the treatment my mother received from this company. We trusted them to…read morehelp us care for my mom, who is dying from stage 4 metastatic lung cancer that has spread to her brain. I trusted her care team and shared personal information about myself and my mother with them. In the midst of her decline, an aide thought she might need to go to the ER. This was later communicated to me but not to other members of her care team. The timeline of what happened after the ER suggestion does not make much sense. Also, no one told me that when a hospice patient is sent to the ER, their hospice care is rescinded. When she arrived at the ER, both the doctor and the nurse were confused as to why she was there. They explained that if the ultimate goal is hospice care -- which it was and still is -- then she should not be admitted, especially given her condition. However, they had no reason to admit her. Long story short, her hospice care was rescinded because they sent her to the ER, and then they refused to readmit her. I am beyond upset and deeply let down. Now, we have to find a new placement for her and a new care team. I would never have allowed her to be sent to the ER if I had known it meant hospice care would be terminated. Part of the reason this happened is due to a terrible lack of communication among the patient care team. There is little to no clear communication between the nurse, social worker, and aides. Make sure you document EVERYTHING and ensure that everyone on the patient's team is fully informed about what is happening. It's a shame that it becomes your responsibility to make sure the team communicates -- especially when you are dealing with a loved one who is dying. I strongly urge others to document everything. This company is disorganized, and members of the same care team often find things out after the fact -- or are unaware that something even happened. This company needs to take accountability for the lack of communication with my family and others, and they must make changes. I hope this post helps future patients and families, and I sincerely hope no one else is ever put in the position we are currently in.

I was very disappointed with the care for my mother dying with advanced lung cancer. This was not…read morethe experience I had expected with a hospice organization. The family's wishes were not considered, morphine was administered when there was supposed to be communication with the family prior to administration. There was supposed to be a call to the doctor to discuss type of medication to be given, we never received the phone call. The last night, no one showed up so the supervisor came in, she was supposed to call me when she was leaving in the morning and she never called, my mother passed 3 hours later. It was a very upsetting and disappointing experience.