This Team is amazing in everything they do. I wouldn't have asked for better people to take care of…read moremy dying loved one

My mom passed way last week. Everybody I came into contact with were extremely companionate and…read morecaring people. They have gone beyond of what would be expected from a medical service. It was very difficult and stressful time for my family and they made it a little easier. Nobody wants to think that the time will come when they have deal with hospice care but if it does happen, you want to have people like the once I dealt with to help you through. Thank you again for your patience, care and understanding Izabella Z

Terrible to work for. No idea how to schedule or manage a business. They only care about how many…read morepatients they have and put strain on the caregiver's by making them start in one place drive 45 minutes somewhere else then come back to where you started then drive another 40 minutes somewhere else. I worked for great agencies with almost 100 clients and never ever was scheduling like this company. And PTO ? What's that? You can't even take it even with 6 months notice because"they are short people". Who knew the future could be predicted ‍ Nothing but headaches. Forget about a patient you can't handle. They don't care. Do yourself a favor find another agency. This one is a headache

It is hard to express how much Brandywine Living at the Gables has meant to my family. My 90 year…read moreold father was not there for a long time but the final months of his life were happy because of them. The entire staff was just amazing - so caring and kind and made my father feel like they knew him for years. Maria Carnevale, Director of Admissions, was especially wonderful and went out of her way to work with us no matter what obstacles came up. She treated us like family and made the place truly feel like home. Many of the staff have been there for 10, 15, 20 years or more and that speaks volumes. I cannot say enough about this place and especially Maria for making it all possible. Bless you all for everything you do!

There is no place like home, but if you need more assistance, Brandywine Gables is a wonderful…read moreplace to call home. You can be independent living here but since they are an assisted living they are here to assist you when needed. Wonderful community, not only beautiful but they also have a dedicated team! I highly recommend Gables!

Preferred care is getting 1 star because I have to. They renovated the entry way, hallways and…read morecommon areas towards the front. Beyond that it is very gross. Dirty, worn, not clean, old, and more. Once you open the hallway door from the common areas there's a bad stench like sewerage/poop/pee. If that's not bad enough the rooms are cramped and you can't even open the closet with a wheelchair & chair blocking it. Dinner was ham & cheese (1piece each on white bread) and the ham was an ungodly color... not edible. I looked in horror that I moved my mom here. My mom asked the aide for lotion and she said "I'll get your nurse". Of course, she's on break. When the aide came in she laid mom down and pulled her up to the top of the bed but so fast she bumped her head into the headboard. Horrible service and I can't wait to move her out. I'm horrified and don't recommend.

I just wrote this review for you…read more. I just want to let you know Devin .. a Full Time RN at Preferred Care at Wall is the most caring and loving person..she has been beyond kind to my mom who has Alzheimer's..Devin keeps our family updated..you can see her demonstrating unconditional love and caring to all of her patients in the memory care unit..Hold on to Devin..she is a gem..I watch her everyday I'm visiting mom..she is loved by her staff, patients and other families..she explains and expresses how she will help your loved one's! Priceless

My mom broke her hip recently and after surgery she was sent to the Bartley Health care center. The…read moredoctors, the nurses, the aides, the physical therapists were all really, really great at their jobs, kind and helpful, exactly what you would hope for. The social workers on staff (or whom I refer to as the Harbingers of Death) are a whole different story. Some words I would use to describe the social workers I dealt with: Demeaning, condescending, argumentative, difficult, compassionless, insensitive, unfeeling, cruel and empathy-deficient. My experience with the social workers was pretty awful. My final conversation with them about my mother deteriorated into a yelling match with the social worker ending the conversation by hanging up on me. Of the multiple phone calls and voicemail messages my family collectively left the lead social worker... I do not believe she returned a single one. Finally on the day of my mothers discharge, my mother said we were supposed to have an exit meeting with the social worker to go over care plans. We waited and waited... Finally we went looking for her. When we asked her about the exit meeting... With a big plastic smile on her face she said there was no need for one and goodbye. So we took my mother home. I really hope that my experience with the social workers at Bartley was the exception and not the norm and that the patients and their families are getting the information they need to get through their difficult time. I also hope I never have to deal with those Bartley social workers again.

Okay. I thought I did my update and realized I did not…read more I was here for 2 weeks, to recover from emergency abdominal surgery. Since it was January 2021, still height of Covid-19, the staff here, really stuck to guidelines. I was in a room that was kept clean, sanitized and comfortable. I had 3 different therapy/rehabilitation coaches and Becca was hands down fantastic. She kept me positive and on the right track for recovery. My diet was limited, due to my surgery, so I really couldn't eat normal foods, but the dietitian designed a perfect meal plan for me, which helped. I did have 2 bad migraines hit me, I do suffer from them, but these were really difficult to plow through. Staff here, knew I was suffering and helped me through them. Obviously, I was not allowed visitors, but my son was able to drop off clothes and personal items for me, and them come by my window, so I could see him. He was the only person of my family I could see in anyway, for the months time, that I was away from home, during all this, because my hubby, MIL & FIL all came down with Covid-19, and Mini-Me was taking care of them. I can't say enough good things about Bartley, I would most definitely choose them again, should I need rehabilitation care again.

My dad is in memory care and all the nurses and the whole staff are so caring. They help in anyway…read morethey can. The place is clean, and every time I visit my dad he is showered with clean clothing. They do activities with them, they actually care about the patients. I want to give a big 5 stars to Calli, she helped and went above and beyond to help with the whole Medicaid process. Without her I would have been lost.

this place is trash all they care about is getting money and when the insurance stops paying they…read moreimmediately get you out such a joke

I am completely shocked at the treatment my mother received from this company. We trusted them to…read morehelp us care for my mom, who is dying from stage 4 metastatic lung cancer that has spread to her brain. I trusted her care team and shared personal information about myself and my mother with them. In the midst of her decline, an aide thought she might need to go to the ER. This was later communicated to me but not to other members of her care team. The timeline of what happened after the ER suggestion does not make much sense. Also, no one told me that when a hospice patient is sent to the ER, their hospice care is rescinded. When she arrived at the ER, both the doctor and the nurse were confused as to why she was there. They explained that if the ultimate goal is hospice care -- which it was and still is -- then she should not be admitted, especially given her condition. However, they had no reason to admit her. Long story short, her hospice care was rescinded because they sent her to the ER, and then they refused to readmit her. I am beyond upset and deeply let down. Now, we have to find a new placement for her and a new care team. I would never have allowed her to be sent to the ER if I had known it meant hospice care would be terminated. Part of the reason this happened is due to a terrible lack of communication among the patient care team. There is little to no clear communication between the nurse, social worker, and aides. Make sure you document EVERYTHING and ensure that everyone on the patient's team is fully informed about what is happening. It's a shame that it becomes your responsibility to make sure the team communicates -- especially when you are dealing with a loved one who is dying. I strongly urge others to document everything. This company is disorganized, and members of the same care team often find things out after the fact -- or are unaware that something even happened. This company needs to take accountability for the lack of communication with my family and others, and they must make changes. I hope this post helps future patients and families, and I sincerely hope no one else is ever put in the position we are currently in.

I was very disappointed with the care for my mother dying with advanced lung cancer. This was not…read morethe experience I had expected with a hospice organization. The family's wishes were not considered, morphine was administered when there was supposed to be communication with the family prior to administration. There was supposed to be a call to the doctor to discuss type of medication to be given, we never received the phone call. The last night, no one showed up so the supervisor came in, she was supposed to call me when she was leaving in the morning and she never called, my mother passed 3 hours later. It was a very upsetting and disappointing experience.

My Aunt was there for over a month. They do not do the right thing. You have to be your family or…read morefriends advocate if they are unable. People don't go out of their way anymore. I gave 1 star because it wouldn't except zero.

I am a current temporary resident. The staff is great…read more The place is very clean. The food is not so good.